@inproceedingsKundisch_Steck_2002, place=Athen, Greece, series=WSEAS Press, title=Trust and Switching Costs in the Financial Services Industry, booktitle=Recent Advances in Computers, Computing and Communications, author=Kundisch, Dennis and Steck, W., editor=Mastoriakis, N. and Mladenov, V.Editors, year=2002, pages=92–97, collection=WSEAS Press 

@inproceedingsKundisch_2002, title=Building Trust - The Most Important CRM Strategy?, booktitle=3rd World Congress on the Management of Electronic Commerce, author=Kundisch, Dennis, year=2002 

@articleBeran_Feng_2002, title=SEMIFAR models—a semiparametric approach to modelling trends, long-range dependence and nonstationarity, volume=40, DOI=10.1016/s0167-9473(02)00007-5, number=2, journal=Computational Statistics &; Data Analysis, publisher=Elsevier BV, author=Beran, Jan and Feng, Yuanhua, year=2002, pages=393–419 

@articleBeran_Feng_2002, title=Iterative Plug-In Algorithms for SEMIFAR Models—Definition, Convergence, and Asymptotic Properties, volume=11, DOI=10.1198/106186002420, number=3, journal=Journal of Computational and Graphical Statistics, publisher=Informa UK Limited, author=Beran, Jan and Feng, Yuanhua, year=2002, pages=690–713 

@articleHeiler_Feng_2002, title=Data-driven decomposition of seasonal time series, volume=91, DOI=10.1016/s0378-3758(00)00187-7, number=2, journal=Journal of Statistical Planning and Inference, publisher=Elsevier BV, author=Heiler, Siegfried and Feng, Yuanhua, year=2002, pages=351–363 

@articleBeran_Feng_Ghosh_Sibbertsen_2002, title=On robust local polynomial estimation with long-memory errors, volume=18, DOI=10.1016/s0169-2070(01)00155-8, number=2, journal=International Journal of Forecasting, publisher=Elsevier BV, author=Beran, Jan and Feng, Yuanhua and Ghosh, Sucharita and Sibbertsen, Philipp, year=2002, pages=227–241 

@articleBeran_Feng_2002, title=Local polynomial fitting with long-memory, short-memory and antipersistent errors, volume=54, number=2, journal=The Annals of the Institute of Statistical Mathematics, author=Beran, Jan and Feng, Yuanhua, year=2002, pages=291–311 

@articleHeiler_Feng_2002, title=Data-driven decomposition of seasonal time series, volume=91, DOI=10.1016/s0378-3758(00)00187-7, number=2, journal=Journal of Statistical Planning and Inference, publisher=Elsevier BV, author=Heiler, Siegfried and Feng, Yuanhua, year=2002, pages=351–363 

@bookBeran_Feng_2002, title=Recent developments in non- and semiparametric models with fractional time series errors, author=Beran, Jan and Feng, Yuanhua, year=2002 

@articleClark_Fahr_2002, title=Transferability, mobility and youth training in Germany and Britain: A simple theoretical analysis, number=3/4, journal=KONJUNKTURPOLITIK-BERLIN-, author=Clark, Damon and Fahr, Rene, year=2002, pages=235--255 

@articleEggert_2002, title=Der Einfluss elektronischer Medien auf Geschäftsbeziehungen: Eine empirische Studie am Beispiel des Electronic Banking, volume=24, DOI=10.15358/0344-1369-2002-3-195, number=3, journal=Marketing ZFP, publisher=C.H. Beck, author=Eggert, Andreas, year=2002, pages=195–206 

@articleEggert_Ulaga_2002, title=Customer perceived value: a substitute for satisfaction in business markets?, volume=17, DOI=10.1108/08858620210419754, number=2/3, journal=Journal of Business &; Industrial Marketing, publisher=Emerald, author=Eggert, Andreas and Ulaga, Wolfgang, year=2002, pages=107–118 

@bookBliemel_Eggert_Fassott_2002, title=Proceedings of the 10th International Colloquium in Relationship Marketing., year=2002 

@bookEggert_Fassott_2002, title=eCRM – Electronic Customer Relationship Manage¬ment: Management der Kundenbeziehungen im Internet-Zeitalter., year=2002 

@bookKremer_2002, place=Paderborn, title=Offene webbasierte Lernumgebungen - E-Learning in der beruflichen Rehabilitation, year=2002 

@inbookDilger_Kremer_2002, title=Lernfeldkonzeption und schulisches Wissensmanagement, booktitle=Bildungsmanagement im Lernfeldkonzept - curriculare und organisatorische Gestaltung, author=Dilger, B. and Kremer, H.-Hugo, editor=Bader, R. and Sloane, P. F. E.Editors, year=2002, pages=147–164 

@inbookGramlinger_Kremer_2002, place=Bielefeld, title=Neues Lernen in vernetzten Lernumgebungen, booktitle=Perspektiven der kaufmännischen Berufsbildung. Entwicklungen im Spannungsfeld globalen Denkens und lokalen Handelns, publisher=Bertelsmann, author=Gramlinger, F. and Kremer, H.-Hugo, editor=Tramm, TadeEditor, year=2002, pages=55–66 

@articleKremer_2002, title=Nachwuchsgewinnung unter Beachtung des Medienverhaltens von Jugendlichen, number=2, journal=Handwerk Magazin, author=Kremer, H.-Hugo, year=2002, pages=IV–VI 

@articleDilger_Hertle_Kremer_2002, title=Medienverhalten von Jugendlichen - Neue Anforderungen und Potenziale für Lehren und Lernen, number=32, journal=Kölner Zeitschrift für Wirtschaft und Pädagogik, author=Dilger, B. and Hertle, E.-M. and Kremer, H.-Hugo, year=2002, pages=49–72 

@articleKremer_2002, title=Offene webbasierte Lernumgebungen. Zur Notwendigkeit vernetzter Lehr- und Lernumgebungen, journal=bwp@ Ausgabe Nr. 2, author=Kremer, H.-Hugo, year=2002