Geierhos M, Lee YS, Schuster J, Kobothanassi D, Bargel M. A Social Media Customer Service. In: De Bra P, Grønbæk K, eds. Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia. New York, NY, USA: ACM; 2011.
LibreCat: /record/1119

Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple, Modular and Flexible Customer Interaction Management System. In: International Conference on Information Society (i-Society 2011). Piscataway, NJ, USA: IEEE; 2011:153-158.
LibreCat: /record/1120

Lee YS, Geierhos M. Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports. In: Beigl M, Christiansen H, Roth-Berghofer TR, Kofod-Petersen A, Coventry KR, Schmidtke HR, eds. Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings. Vol 6967. Lecture Notes in Artificial Intelligence. Berlin, Germany: Springer; 2011:173-184. doi:10.1007/978-3-642-24279-3_19
LibreCat: /record/1121
DOI: 10.1007/978-3-642-24279-3_19

Geierhos M, Lee YS, Bargel M. Processing Multilingual Customer Contacts via Social Media. In: Hedeland H, Schmidt T, Wörner K, eds. Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011. Vol 96. Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg; 2011:219-222.
LibreCat: /record/1122

Geierhos M, Bouraoui J-L, Watrin P. Towards Multilingual Biographical Event Extraction. In: Hedeland H, Schmidt T, Wörner K, eds. Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011. Vol 96. Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg; 2011:45-50.
LibreCat: /record/1123

Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. Journal of Advances in Information Technology. 2011;2(4):222-233. doi:10.4304/jait.2.4.222-233
LibreCat: /record/1125
DOI: 10.4304/jait.2.4.222-233