Geierhos, M., Lee, Y. S., Schuster, J., Kobothanassi, D., &; Bargel, M. (2011). A Social Media Customer Service. In P. De Bra &; K. Grønbæk (Eds.), Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia. New York, NY, USA: ACM.
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Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., &; Geierhos, M. (2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System. In International Conference on Information Society (i-Society 2011) (pp. 153–158). Piscataway, NJ, USA: IEEE.
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Lee, Y. S., &; Geierhos, M. (2011). Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports. In M. Beigl, H. Christiansen, T. R. Roth-Berghofer, A. Kofod-Petersen, K. R. Coventry, &; H. R. Schmidtke (Eds.), Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings (Vol. 6967, pp. 173–184). Berlin, Germany: Springer.https://doi.org/10.1007/978-3-642-24279-3_19 
LibreCat: /record/1121
DOI: 10.1007/978-3-642-24279-3_19

Geierhos, M., Lee, Y. S., &; Bargel, M. (2011). Processing Multilingual Customer Contacts via Social Media. In H. Hedeland, T. Schmidt, &; K. Wörner (Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011 (Vol. 96, pp. 219–222). Hamburg, Germany: University of Hamburg.
LibreCat: /record/1122

Geierhos, M., Bouraoui, J.-L., &; Watrin, P. (2011). Towards Multilingual Biographical Event Extraction. In H. Hedeland, T. Schmidt, &; K. Wörner (Eds.), Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011 (Vol. 96, pp. 45–50). Hamburg, Germany: University of Hamburg.
LibreCat: /record/1123

Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. Journal of Advances in Information Technology, 2(4), 222–233.https://doi.org/10.4304/jait.2.4.222-233 
LibreCat: /record/1125
DOI: 10.4304/jait.2.4.222-233