Trust and Switching Costs in the Financial Services Industry
D. Kundisch, W. Steck, in: N. Mastoriakis, V. Mladenov (Eds.), Recent Advances in Computers, Computing and Communications, Athen, Greece, 2002, pp. 92–97.

Building Trust - The Most Important CRM Strategy?
D. Kundisch, in: 3rd World Congress on the Management of Electronic Commerce, 2002.

Vergleichsmöglichkeiten für Finanzdienstleistungsangebote im WWW
D. Kundisch, J. Dzienziol, M. Eberhardt, M. Pinnow, WIRTSCHAFTSINFORMATIK 43 (2001) 305–315.

Enabling eCCRM: Multi-Channel Model and Management for Financial eServices
D. Kundisch, P. Wolfersberger, E. Klöpfer, The International Journal on Media Management 3 (2001) 91–104.

Enabling eCCRM: Content Model and Management for Financial eServices
D. Kundisch, P. Wolfersberger, D. Calaminus, E. Klöpfer, in: R.H. Sprague (Ed.), Proceedings of the 34th Hawaii International Conference on System Sciences (HICSS), Los Alamitos, Hawaii, USA, 2001.

Mobile Pricing for Congested UMTS Networks
D. Kundisch, A. Schell, in: P. Graham, M. Maheswaran, M.R. Eskicioglu (Eds.), Proceedings of the International Conference on Internet Computing 2001 (IC), 2001, pp. 471–474.

Elektronischer Vertrieb von Dienstleistungen: Optimaler Serverstandort als Warehouse Location Problem
M. Frank, D. Kundisch, A. Schell, in: F. Bodendorf, G. Grauer (Eds.), Tagungsband Multikonferenz Wirtschaftsinformatik (MKWI), Shaker, Aachen, 2000, pp. 208–222.

IT-Enabled Sophistication Banking
H.U. Buhl, D. Kundisch, A. Leinfelder, W. Steck, in: M. Bichler, H.-R. Hansen, H. Mahrer (Eds.), Proceedings of the 8th European Conference on Information Systems 2000 (ECIS), Gabler, Wiesbaden, 2000, pp. 789–795.

Ein Contentmodell für den Multichannel Vertrieb von Finanzdienstleistungen
D. Calaminus, E. Klöpfer, D. Kundisch, P. Wolfersberger, in: 3. FANTagung 2000, 2000.

Buyer Search Behavior on an Electronic Commodity Market: Consumer's Decision for a Sequential or Simultaneous Search Method
D. Kundisch, in: S.H. Kim, O. Sheng, J.K. Lee, A.B. Whinston, B. Schmid (Eds.), Proceedings of the International Conference on Electronic Commerce 2000 (ICEC), 2000, pp. 88–93.