@inbookGeierhos_Ebrahim_2012, place=London, UK, title=Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks, DOI=10.1007/978-1-4471-4048-1_15, booktitle=Computational Social Networks: Tools, Perspectives and Applications, publisher=Springer, author=Geierhos, Michaela and Ebrahim, Mohamed, editor=Abraham, Ajith and Hassanien, Aboul-Ella Editors, year=2012, pages=367–389 

@inproceedingsGeierhos_Lee_Schuster_Kobothanassi_Bargel_2011, place=New York, NY, USA, title=A Social Media Customer Service, booktitle=Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia, publisher=ACM, author=Geierhos, Michaela and Lee, Yeong Su and Schuster, Jörg and Kobothanassi, Despina and Bargel, Matthias, editor=De Bra, Paul  and Grønbæk, KajEditors, year=2011 

@inproceedingsSchuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place=Piscataway, NJ, USA, title=SCM - A Simple, Modular and Flexible Customer Interaction Management System, booktitle=International Conference on Information Society (i-Society 2011), publisher=IEEE, author=Schuster, Jörg and Lee, Yeong Su and Kobothanassi, Despina  and Bargel, Matthias and Geierhos, Michaela, year=2011, pages=153–158 

@inbookLee_Geierhos_2011, place=Berlin, Germany, series=Lecture Notes in Artificial Intelligence, title=Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports, volume=6967, DOI=10.1007/978-3-642-24279-3_19, booktitle=Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings, publisher=Springer, author=Lee, Yeong Su and Geierhos, Michaela, editor=Beigl, Michael and Christiansen, Henning and Roth-Berghofer, Thomas R. and Kofod-Petersen, Anders and Coventry, Kenny R. and Schmidtke, Hedda R.Editors, year=2011, pages=173–184, collection=Lecture Notes in Artificial Intelligence 

@inproceedingsGeierhos_Lee_Bargel_2011, place=Hamburg, Germany, series=Arbeiten zur Mehrsprachigkeit - Folge B, title=Processing Multilingual Customer Contacts via Social Media, volume=96, booktitle=Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, publisher=University of Hamburg, author=Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias, editor=Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors, year=2011, pages=219–222, collection=Arbeiten zur Mehrsprachigkeit - Folge B 

@inproceedingsGeierhos_Bouraoui_Watrin_2011, place=Hamburg, Germany, series=Arbeiten zur Mehrsprachigkeit - Folge B, title=Towards Multilingual Biographical Event Extraction, volume=96, booktitle=Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, publisher=University of Hamburg, author=Geierhos, Michaela and Bouraoui, Jean-Leon and Watrin, Patrick, editor=Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors, year=2011, pages=45–50, collection=Arbeiten zur Mehrsprachigkeit - Folge B 

@articleGeierhos_2011, title=Customer Interaction 2.0: Adopting Social Media as Customer Service Channel, volume=2, DOI=10.4304/jait.2.4.222-233, number=4, journal=Journal of Advances in Information Technology, publisher=Engineering and Technology Publishing (ETPub), author=Geierhos, Michaela, year=2011, pages=222–233 

@articleLee_Geierhos_2011, place=Karlsruhe, Germany, series=Lecture Notes in Artificial Intelligence, title= Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports, volume=6967, publisher=Springer, author=Lee, Yeong Su and Geierhos, Michaela, year=2011, pages=173–184, collection=Lecture Notes in Artificial Intelligence 

@inproceedingsSchuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place=London, UK, title=SCM - A Simple, Modular and Flexible Customer Interaction Management System, booktitle=Proceedings of the International Conference on Information Society (i-Society 2011), publisher=IEEE, author=Schuster, J\'22org and Lee, Yeong Su and Kobothanassi, Despina and Bargel, Matthias and Geierhos, Michaela, year=2011, pages=153–158 

@inproceedingsGeierhos_Lee _Schuster_Kobothanass_Bargel_2011, place=Eindhoven, The Netherlands, title=A Social Media Customer Service, publisher=ACM, author=Geierhos, Michaela and Lee, Yeong Su and  Schuster, J\'22org and Kobothanass, Despina  and Bargel, Matthias, year=2011 

@articleGeierhos_2011, title=Customer Interaction 2.0: Adopting Social Media as Customer Service Channel, volume=2, number=4, journal=Journal of Advances in Information Technology (JAIT), author=Geierhos, Michaela, year=2011, pages=222–233 

@inproceedingsGeierhos_2011, place=Nikosia, Zypern, title=Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies, booktitle=Proceedings of the 30th International Conference on Lexis and Grammar 2011, author=Geierhos, Michaela, year=2011, pages=123–130 

@articleGeierhos_Bouraoui_Watrin_2011, title=Towards Multilingual Biographical Event Extraction, volume=96, journal=Arbeiten zur Mehrsprachigkeit / Folge B, author=Geierhos, Michaela and Bouraoui, Jean-Leon and Watrin,  Patrick, year=2011, pages=45–50 

@articleGeierhos_Lee_Bargel_2011, title=Processing Multilingual Customer Contacts via Social Media, volume=96, journal=Arbeiten zur Mehrsprachigkeit / Folge B, author=Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias, year=2011, pages=219–222 

@inbookGeierhos_Blanc_2010, place=Rome, edition=1, series=Lingue d’Europa e del Mediterraneo: Grammatica comparata, title=BiographIE - Biographical Information Extraction from Business News, volume=2, booktitle=Actes du 27e Colloque international sur le lexique et la grammaire (L’Aquila, 10-13 septembre 2008), publisher=Aracne, author=Geierhos, Michaela and Blanc, Olivier, editor=De Gioia, MicheleEditor, year=2010, pages=95–110, collection=Lingue d’Europa e del Mediterraneo: Grammatica comparata 

@bookGeierhos_2010, place=München, edition=1, series=Linguistic Resources for Natural Language Processing, title=BiographIE - Klassifikation und Extraktion karrierespezifischer Informationen, volume=5, publisher=Lincom, author=Geierhos, Michaela, year=2010, collection=Linguistic Resources for Natural Language Processing 

@inproceedingsLee_Geierhos_2009, place=Enschede, The Netherlands, series=Workshop Proceedings Series, title=Business Specific Online Information Extraction from German Websites, booktitle=Proceedings of the 9th Dutch-Belgian Information Retrieval Workshop, publisher=Centre for Telematics and Information Technology (CTIT), University of Twente, author=Lee, Yeong Su and Geierhos, Michaela, editor=Aly, Robin and Hauff, C. and Hiemstra, Djoerd and Huibers, Theo W.C. and de Jong, Franciska M.G.Editors, year=2009, pages=79–86, collection=Workshop Proceedings Series 

@inproceedingsLee_Geierhos_2009, place=Darmstadt, Germany, title=Key Expression driven Record Mining for Event Calendar Search, booktitle=KDML’09 Tagungsband. Workshop-Woche: Lernen - Wissen - Adaptivität. LWA 2009. 21.-23.09.2009, author=Lee, Yeong Su and Geierhos, Michaela, year=2009, pages=68–71 

@inbookLee_Geierhos_2009, place=Berlin, Germany, series=Lecture Notes in Computer Science, title=Business Specific Online Information Extraction from German Websites, volume=5449, DOI=10.1007/978-3-642-00382-0_30, booktitle=Computational Linguistics and Intelligent Text Processing: 5th International Conference, CICLing 2004, Seoul, Korea, February 15-21, 2004, Proceedings, publisher=Springer, author=Lee, Yeong Su and Geierhos, Michaela, editor=Gelbukh, AlexanderEditor, year=2009, pages=369–381, collection=Lecture Notes in Computer Science 

@inproceedingsGeierhos_Blanc_Bsiri_2008, title=iBeCOOL - Extraction d’informations biographiques dans les textes financiers, booktitle=Proceedings of the Lexis and Grammar Conference 2008, author=Geierhos, Michaela and Blanc, Olivier and Bsiri, Sandra, year=2008, pages=241–248