Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks
M. Geierhos, M. Ebrahim, in: A. Abraham, A.-E. Hassanien (Eds.), Computational Social Networks: Tools, Perspectives and Applications, Springer, London, UK, 2012, pp. 367–389.
LibreCat: /record/1129
DOI: 10.1007/978-1-4471-4048-1_15

A Social Media Customer Service
M. Geierhos, Y.S. Lee, J. Schuster, D. Kobothanassi, M. Bargel, in: P. De Bra, K. Grønbæk (Eds.), Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia, ACM, New York, NY, USA, 2011.
LibreCat: /record/1119

SCM - A Simple, Modular and Flexible Customer Interaction Management System
J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: International Conference on Information Society (i-Society 2011), IEEE, Piscataway, NJ, USA, 2011, pp. 153–158.
LibreCat: /record/1120

Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports
Y.S. Lee, M. Geierhos, in: M. Beigl, H. Christiansen, T.R. Roth-Berghofer, A. Kofod-Petersen, K.R. Coventry, H.R. Schmidtke (Eds.), Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings, Springer, Berlin, Germany, 2011, pp. 173–184.
LibreCat: /record/1121
DOI: 10.1007/978-3-642-24279-3_19

Processing Multilingual Customer Contacts via Social Media
M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222.
LibreCat: /record/1122

Towards Multilingual Biographical Event Extraction
M. Geierhos, J.-L. Bouraoui, P. Watrin, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 45–50.
LibreCat: /record/1123

Customer Interaction 2.0: Adopting Social Media as Customer Service Channel
M. Geierhos, Journal of Advances in Information Technology 2 (2011) 222–233.
LibreCat: /record/1125
DOI: 10.4304/jait.2.4.222-233

 Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports
Y.S. Lee, M. Geierhos, 6967 (2011) 173–184.
LibreCat: /record/26369

SCM - A Simple, Modular and Flexible Customer Interaction Management System
J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: Proceedings of the International Conference on Information Society (i-Society 2011), IEEE, London, UK, 2011, pp. 153–158.
LibreCat: /record/26376

A Social Media Customer Service
M. Geierhos, Y.S. Lee, J.  Schuster, D. Kobothanass, M. Bargel, in: ACM, Eindhoven, The Netherlands, 2011.
LibreCat: /record/26377

Customer Interaction 2.0: Adopting Social Media as Customer Service Channel
M. Geierhos, Journal of Advances in Information Technology (JAIT) 2 (2011) 222–233.
LibreCat: /record/26363

Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies
M. Geierhos, in: Proceedings of the 30th International Conference on Lexis and Grammar 2011, Nikosia, Zypern, 2011, pp. 123–130.
LibreCat: /record/26366

Towards Multilingual Biographical Event Extraction
M. Geierhos, J.-L. Bouraoui,  Patrick Watrin, Arbeiten Zur Mehrsprachigkeit / Folge B 96 (2011) 45–50.
LibreCat: /record/26368

Processing Multilingual Customer Contacts via Social Media
M. Geierhos, Y.S. Lee, M. Bargel, Arbeiten Zur Mehrsprachigkeit / Folge B 96 (2011) 219–222.
LibreCat: /record/26367

BiographIE - Biographical Information Extraction from Business News
M. Geierhos, O. Blanc, in: M. De Gioia (Ed.), Actes Du 27e Colloque International Sur Le Lexique et La Grammaire (L’Aquila, 10-13 Septembre 2008), 1st ed., Aracne, Rome, 2010, pp. 95–110.
LibreCat: /record/1117

BiographIE - Klassifikation und Extraktion karrierespezifischer Informationen
M. Geierhos, BiographIE - Klassifikation und Extraktion karrierespezifischer Informationen, 1st ed., Lincom, München, 2010.
LibreCat: /record/1118

Business Specific Online Information Extraction from German Websites
Y.S. Lee, M. Geierhos, in: R. Aly, C. Hauff, D. Hiemstra, T.W.C. Huibers, F.M.G. de Jong (Eds.), Proceedings of the 9th Dutch-Belgian Information Retrieval Workshop, Centre for Telematics and Information Technology (CTIT), University of Twente, Enschede, The Netherlands, 2009, pp. 79–86.
LibreCat: /record/1114

Key Expression driven Record Mining for Event Calendar Search
Y.S. Lee, M. Geierhos, in: KDML’09 Tagungsband. Workshop-Woche: Lernen - Wissen - Adaptivität. LWA 2009. 21.-23.09.2009, Darmstadt, Germany, 2009, pp. 68–71.
LibreCat: /record/1115

Business Specific Online Information Extraction from German Websites
Y.S. Lee, M. Geierhos, in: A. Gelbukh (Ed.), Computational Linguistics and Intelligent Text Processing: 5th International Conference, CICLing 2004, Seoul, Korea, February 15-21, 2004, Proceedings, Springer, Berlin, Germany, 2009, pp. 369–381.
LibreCat: /record/1116
DOI: 10.1007/978-3-642-00382-0_30

iBeCOOL - Extraction d'informations biographiques dans les textes financiers
M. Geierhos, O. Blanc, S. Bsiri, in: Proceedings of the Lexis and Grammar Conference 2008, 2008, pp. 241–248.
LibreCat: /record/1108