Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks
M. Geierhos, M. Ebrahim, in: A. Abraham, A.-E. Hassanien (Eds.), Computational Social Networks: Tools, Perspectives and Applications, Springer, London, UK, 2012, pp. 367–389.

A Social Media Customer Service
M. Geierhos, Y.S. Lee, J. Schuster, D. Kobothanassi, M. Bargel, in: P. De Bra, K. Grønbæk (Eds.), Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia, ACM, New York, NY, USA, 2011.

SCM - A Simple, Modular and Flexible Customer Interaction Management System
J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: International Conference on Information Society (i-Society 2011), IEEE, Piscataway, NJ, USA, 2011, pp. 153–158.

Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports
Y.S. Lee, M. Geierhos, in: M. Beigl, H. Christiansen, T.R. Roth-Berghofer, A. Kofod-Petersen, K.R. Coventry, H.R. Schmidtke (Eds.), Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings, Springer, Berlin, Germany, 2011, pp. 173–184.

Processing Multilingual Customer Contacts via Social Media
M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222.

Towards Multilingual Biographical Event Extraction
M. Geierhos, J.-L. Bouraoui, P. Watrin, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 45–50.

Customer Interaction 2.0: Adopting Social Media as Customer Service Channel
M. Geierhos, Journal of Advances in Information Technology 2 (2011) 222–233.

 Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports
Y.S. Lee, M. Geierhos, 6967 (2011) 173–184.

SCM - A Simple, Modular and Flexible Customer Interaction Management System
J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: Proceedings of the International Conference on Information Society (i-Society 2011), IEEE, London, UK, 2011, pp. 153–158.

A Social Media Customer Service
M. Geierhos, Y.S. Lee, J.  Schuster, D. Kobothanass, M. Bargel, in: ACM, Eindhoven, The Netherlands, 2011.

Customer Interaction 2.0: Adopting Social Media as Customer Service Channel
M. Geierhos, Journal of Advances in Information Technology (JAIT) 2 (2011) 222–233.

Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies
M. Geierhos, in: Proceedings of the 30th International Conference on Lexis and Grammar 2011, Nikosia, Zypern, 2011, pp. 123–130.

Towards Multilingual Biographical Event Extraction
M. Geierhos, J.-L. Bouraoui,  Patrick Watrin, Arbeiten Zur Mehrsprachigkeit / Folge B 96 (2011) 45–50.

Processing Multilingual Customer Contacts via Social Media
M. Geierhos, Y.S. Lee, M. Bargel, Arbeiten Zur Mehrsprachigkeit / Folge B 96 (2011) 219–222.

BiographIE - Biographical Information Extraction from Business News
M. Geierhos, O. Blanc, in: M. De Gioia (Ed.), Actes Du 27e Colloque International Sur Le Lexique et La Grammaire (L’Aquila, 10-13 Septembre 2008), 1st ed., Aracne, Rome, 2010, pp. 95–110.

BiographIE - Klassifikation und Extraktion karrierespezifischer Informationen
M. Geierhos, BiographIE - Klassifikation und Extraktion karrierespezifischer Informationen, 1st ed., Lincom, München, 2010.

Business Specific Online Information Extraction from German Websites
Y.S. Lee, M. Geierhos, in: R. Aly, C. Hauff, D. Hiemstra, T.W.C. Huibers, F.M.G. de Jong (Eds.), Proceedings of the 9th Dutch-Belgian Information Retrieval Workshop, Centre for Telematics and Information Technology (CTIT), University of Twente, Enschede, The Netherlands, 2009, pp. 79–86.

Key Expression driven Record Mining for Event Calendar Search
Y.S. Lee, M. Geierhos, in: KDML’09 Tagungsband. Workshop-Woche: Lernen - Wissen - Adaptivität. LWA 2009. 21.-23.09.2009, Darmstadt, Germany, 2009, pp. 68–71.

Business Specific Online Information Extraction from German Websites
Y.S. Lee, M. Geierhos, in: A. Gelbukh (Ed.), Computational Linguistics and Intelligent Text Processing: 5th International Conference, CICLing 2004, Seoul, Korea, February 15-21, 2004, Proceedings, Springer, Berlin, Germany, 2009, pp. 369–381.

iBeCOOL - Extraction d'informations biographiques dans les textes financiers
M. Geierhos, O. Blanc, S. Bsiri, in: Proceedings of the Lexis and Grammar Conference 2008, 2008, pp. 241–248.