E. Ozuna and L. Steinhoff, “‘Look me in the eye, customer’: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?,”10.1016/j.jbusres.2024.114582__Journal of Business Research, vol. 177, Art. no. 114582, 2024, doi:10.1016/j.jbusres.2024.114582 .
LibreCat: /record/53200
DOI: 10.1016/j.jbusres.2024.114582

L. Steinhoff and K. D. Martin, “Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces,”10.1177/10946705221141925__Journal of Service Research, vol. 26, no. 3, pp. 330–350, 2023, doi:10.1177/10946705221141925 .
LibreCat: /record/49157
DOI: 10.1177/10946705221141925

K. Küpper, I. Garnefeld, and L. Steinhoff, “Evaluation of product testing programs as an effective marketing tool - Negative and positive effects of rejections in product testing programs,” 2023.
LibreCat: /record/50978

B. Alberternst, M. Giesler, and L. Steinhoff, “The Consumerization of Care: How Capitalism Is Co-Opting Solidarity,” 2023.
LibreCat: /record/50975

E. Ozuna and L. Steinhoff, “Customer Misbehavior in the Peer-to-Peer Sharing Economy: The Mixed Role of Face-to-Face Interactions,” 2023.
LibreCat: /record/50979

E. Ozuna and L. Steinhoff, “Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services: An Effective Barrier to Customer Misbehavior?,” 2023.
LibreCat: /record/50977

E. Böhm et al., “Exploring the customer journey of voice commerce: A research agenda,” Journal of Service Management, vol. 6, no. 4, pp. 216–231, 2022.
LibreCat: /record/46660

L. Steinhoff et al., “Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services,” 10.5771/2511-8676-2022-1-2__Journal of Service Management Research, vol. 6, no. 1, pp. 2–27, 2022, doi: 10.5771/2511-8676-2022-1-2 .
LibreCat: /record/45721
DOI:  10.5771/2511-8676-2022-1-2

B. Alberternst, L. Steinhoff, A. Eggert, and M. Giesler, “Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support,” presented at the 2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago, 2022.
LibreCat: /record/45737

I. Garnefeld, L. Steinhoff, and K. Küpper, “How Do I Tell Them? Analyzing Companies’ Provision of Rejection Reasons in Product Testing Programs,” presented at the 2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas, 2022.
LibreCat: /record/45739

M. Becker, N. Wiegand, L. Steinhoff, and K. Baidina, “The Role of Self-Rewarding Behavior in Cashback Loyalty Programs,” presented at the Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest, 2022.
LibreCat: /record/45738

L. Steinhoff, J. (S. ) Liu, X. Li, and R. W. Palmatier, “Customer Engagement in International Markets,”10.1177/1069031X221099211__Journal of International Marketing, vol. 31, no. 1, pp. 1–31, 2022, doi:10.1177/1069031X221099211 .
LibreCat: /record/45720
DOI: 10.1177/1069031X221099211

C. M. Henderson, L. Steinhoff, C. M. Harmeling, and R. W. Palmatier, “Customer Inertia Marketing,”http://dx.doi.org/10.1007/s11747-020-00744-0__Journal of the Academy of Marketing Science, vol. 49, no. 2, pp. 350–373, 2021, doi:http://dx.doi.org/10.1007/s11747-020-00744-0 .
LibreCat: /record/45724
DOI: http://dx.doi.org/10.1007/s11747-020-00744-0

J. J. Kim, L. Steinhoff, and R. W. Palmatier, “An Emerging Theory of Loyalty Program Dynamics,”10.1007/s11747-020-00719-1__Journal of the Academy of Marketing Science, vol. 49, no. 1, pp. 71–95, 2021, doi:10.1007/s11747-020-00719-1 .
LibreCat: /record/45725
DOI: 10.1007/s11747-020-00719-1

L. Steinhoff and R. W. Palmatier, “Commentary: Opportunities and Challenges of Technology in Relationship Marketing,”https://doi.org/10.1016/j.ausmj.2020.07.003__Australasian Marketing Journal, vol. 29, no. 2, pp. 111–117, 2021, doi:https://doi.org/10.1016/j.ausmj.2020.07.003 .
LibreCat: /record/45722
DOI: https://doi.org/10.1016/j.ausmj.2020.07.003

L. Steinhoff and M. M. Zondag, “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages,”10.1016/j.jbusres.2021.02.016__Journal of Business Research, vol. 129, pp. 70–82, 2021, doi:10.1016/j.jbusres.2021.02.016 .
LibreCat: /record/45723
DOI: 10.1016/j.jbusres.2021.02.016

B. Alberternst, L. Steinhoff, A. Eggert, and M. Giesler, “Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together,” presented at the 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, 2021.
LibreCat: /record/45741

B. Alberternst, A. Eggert, L. Steinhoff, and M. Giesler, “Understanding and Measuring Consumer Solidarity as a Collective Bond,” presented at the Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021.
LibreCat: /record/45740

K. D. Martin et al., “Data Privacy in Retail,”https://doi.org/10.1016/j.jretai.2020.08.003__Journal of Retailing, vol. 96, no. 4, pp. 474–489, 2020, doi:https://doi.org/10.1016/j.jretai.2020.08.003 .
LibreCat: /record/45726
DOI: https://doi.org/10.1016/j.jretai.2020.08.003

A. Payne, L. Steinhoff, P. Frow, and A. Eggert, “Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation,”https://doi.org/10.1016/j.indmarman.2020.02.015__Industrial Marketing Management, vol. 87, pp. 244–255, 2020, doi:https://doi.org/10.1016/j.indmarman.2020.02.015 .
LibreCat: /record/45727
DOI: https://doi.org/10.1016/j.indmarman.2020.02.015