@articleOzuna_Steinhoff_2024, title=“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?, volume=177, DOI=10.1016/j.jbusres.2024.114582, number=114582, journal=Journal of Business Research, publisher=Elsevier BV, author=Ozuna, Edna and Steinhoff, Lena, year=2024 

@articleSteinhoff_Martin_2023, title=Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces, volume=26, DOI=10.1177/10946705221141925, number=3, journal=Journal of Service Research, publisher=SAGE Publications, author=Steinhoff, Lena and Martin, Kelly D., year=2023, pages=330–350 

@inproceedingsKüpper_Garnefeld_Steinhoff_2023, place=Odense, title=Evaluation of product testing programs as an effective marketing tool - Negative and positive effects of rejections in product testing programs, publisher=Proceedings of the 52nd European Marketing Academy Conference (EMAC), author=Küpper, K. and Garnefeld, I. and Steinhoff, Lena, year=2023 

@inproceedingsAlberternst_Giesler_Steinhoff_2023, place=Nashville, title=The Consumerization of Care: How Capitalism Is Co-Opting Solidarity, publisher=2023 AMA Winter Marketing Educators’ Conference Proceedings, author=Alberternst, B. and Giesler, M. and Steinhoff, Lena, year=2023 

@inproceedingsOzuna_Steinhoff_2023, place=Odense, title=Customer Misbehavior in the Peer-to-Peer Sharing Economy: The Mixed Role of Face-to-Face Interactions, publisher=Proceedings of the 52nd European Marketing Academy Conference (EMAC), author=Ozuna, Edna and Steinhoff, Lena, year=2023 

@inproceedingsOzuna_Steinhoff_2023, place=Nashville, title=Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services: An Effective Barrier to Customer Misbehavior?, publisher=2023 AMA Winter Marketing Educators’ Conference Proceedings, author=Ozuna, Edna and Steinhoff, Lena, year=2023 

@articleBöhm_Eggert_Garnefeld_Holzmüller_Schaefers_Steinhoff_Woisetschläger_2022, title=Exploring the customer journey of voice commerce: A research agenda, volume=6, number=4, journal=Journal of Service Management, author=Böhm, Eva and Eggert, A. and Garnefeld, I. and Holzmüller, H. and Schaefers, T and Steinhoff, Lena and Woisetschläger, D., year=2022, pages=216–231 

@articleSteinhoff_Palmatier_Martin_Fox_Henderson_Saint Clair_Yan_Lee_Perko_Harmeling_2022, title=Commentaries on Relationship Marketing: The Present and Future of Customer Relationships in Services, volume=6, DOI= 10.5771/2511-8676-2022-1-2, number=1, journal=Journal of Service Management Research, author=Steinhoff, Lena and Palmatier, R. W. and Martin, K. D. and Fox, G. and Henderson, C. M. and Saint Clair, J. K. and Yan, S. and Lee, J.-Y. and Perko, T. and Harmeling, C. M., year=2022, pages=2–27 

@inproceedingsAlberternst_Steinhoff_Eggert_Giesler_2022, title=Theorizing Marketplace Solidarity Systems: From Consumer–Firm Dyads to Structures of Mutual Support, booktitle=2022 AMA Summer Marketing Educators’ Conference Proceedings, Chicago, author=Alberternst, B. and Steinhoff, Lena and Eggert, A. and Giesler, M., year=2022 

@inproceedingsGarnefeld_Steinhoff_Küpper_2022, title=How Do I Tell Them? Analyzing Companies’ Provision of Rejection Reasons in Product Testing Programs, booktitle=2022 AMA Winter Marketing Educators’ Conference Proceedings, Las Vegas, author=Garnefeld, I. and Steinhoff, Lena and Küpper, K., year=2022 

@inproceedingsBecker_Wiegand_Steinhoff_Baidina_2022, title=The Role of Self-Rewarding Behavior in Cashback Loyalty Programs, booktitle=Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest., author=Becker, M. and Wiegand, N. and Steinhoff, Lena and Baidina, K., year=2022 

@articleSteinhoff_Liu_Li_Palmatier_2022, title=Customer Engagement in International Markets, volume=31, DOI=10.1177/1069031X221099211, number=1, journal=Journal of International Marketing, author=Steinhoff, Lena and Liu, J. (S.) and Li, X. and Palmatier, R. W., year=2022, pages=1–31 

@articleHenderson_Steinhoff_Harmeling_Palmatier_2021, title=Customer Inertia Marketing, volume=49, DOI=http://dx.doi.org/10.1007/s11747-020-00744-0, number=2, journal=Journal of the Academy of Marketing Science, author=Henderson, C. M. and Steinhoff, Lena and Harmeling, C. M. and Palmatier, R. W., year=2021, pages=350–373 

@articleKim_Steinhoff_Palmatier_2021, title=An Emerging Theory of Loyalty Program Dynamics, volume=49, DOI=10.1007/s11747-020-00719-1, number=1, journal=Journal of the Academy of Marketing Science, author=Kim, J. J. and Steinhoff, Lena and Palmatier, R. W., year=2021, pages=71–95 

@articleSteinhoff_Palmatier_2021, title=Commentary: Opportunities and Challenges of Technology in Relationship Marketing, volume=29, DOI=https://doi.org/10.1016/j.ausmj.2020.07.003, number=2, journal=Australasian Marketing Journal, author=Steinhoff, Lena and Palmatier, R. W., year=2021, pages=111–117 

@articleSteinhoff_Zondag_2021, title=Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages, volume=129, DOI=10.1016/j.jbusres.2021.02.016, journal=Journal of Business Research, author=Steinhoff, Lena and Zondag, M. M., year=2021, pages=70–82 

@inproceedingsAlberternst_Steinhoff_Eggert_Giesler_2021, title=Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together, booktitle=2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, author=Alberternst, B. and Steinhoff, Lena and Eggert, A. and Giesler, M., year=2021 

@inproceedingsAlberternst_Eggert_Steinhoff_Giesler_2021, title=Understanding and Measuring Consumer Solidarity as a Collective Bond, booktitle=Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid, author=Alberternst, B. and Eggert, A. and Steinhoff, Lena and Giesler, M., year=2021 

@articleMartin_Kim_Palmatier_Steinhoff_Stewart_Walker_Wang_Weaven_2020, title=Data Privacy in Retail, volume=96, DOI=https://doi.org/10.1016/j.jretai.2020.08.003, number=4, journal=Journal of Retailing, author=Martin, K. D. and Kim, J. J. and Palmatier, R. W. and Steinhoff, Lena and Stewart, D. W. and Walker, B. A. and Wang, Y. and Weaven, S. K., year=2020, pages=474–489 

@articlePayne_Steinhoff_Frow_Eggert_2020, title=Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation, volume=87, DOI=https://doi.org/10.1016/j.indmarman.2020.02.015, journal=Industrial Marketing Management, author=Payne, A. and Steinhoff, Lena and Frow, P. and Eggert, A., year=2020, pages=244–255