Trust and Switching Costs in the Financial Services Industry
D. Kundisch, W. Steck, in: N. Mastoriakis, V. Mladenov (Eds.), Recent Advances in Computers, Computing and Communications, Athen, Greece, 2002, pp. 92–97.
LibreCat: /record/6008

Building Trust - The Most Important CRM Strategy?
D. Kundisch, in: 3rd World Congress on the Management of Electronic Commerce, 2002.
LibreCat: /record/6009

Vergleichsmöglichkeiten für Finanzdienstleistungsangebote im WWW
D. Kundisch, J. Dzienziol, M. Eberhardt, M. Pinnow, WIRTSCHAFTSINFORMATIK 43 (2001) 305–315.
LibreCat: /record/5848

Enabling eCCRM: Multi-Channel Model and Management for Financial eServices
D. Kundisch, P. Wolfersberger, E. Klöpfer, The International Journal on Media Management 3 (2001) 91–104.
LibreCat: /record/5849

Enabling eCCRM: Content Model and Management for Financial eServices
D. Kundisch, P. Wolfersberger, D. Calaminus, E. Klöpfer, in: R.H. Sprague (Ed.), Proceedings of the 34th Hawaii International Conference on System Sciences (HICSS), Los Alamitos, Hawaii, USA, 2001.
LibreCat: /record/6010