@inbookBäumer_Chen_Geierhos_Kersting_Wachsmuth_2023, place=Paderborn, series=Verlagsschriftenreihe des Heinz Nixdorf Instituts, title=Dialogue-based Requirement Compensation and Style-adjusted Data-to-text Generation, volume=412, DOI=10.5281/zenodo.8068456, booktitle=On-The-Fly Computing -- Individualized IT-services in dynamic markets, publisher=Heinz Nixdorf Institut, Universität Paderborn, author=Bäumer, Frederik Simon and Chen, Wei-Fan and Geierhos, Michaela and Kersting, Joschka and Wachsmuth, Henning, editor=Haake, Claus-Jochen and Meyer auf der Heide, Friedhelm and Platzner, Marco and Wachsmuth, Henning and Wehrheim, Heike, year=2023, pages=65–84, collection=Verlagsschriftenreihe des Heinz Nixdorf Instituts 

@inbookKersting_Geierhos_2023, place=Cham, series=Communications in Computer and Information Science, title=Towards Comparable Ratings: Quantifying Evaluative Phrases in Physician Reviews, volume=1860, DOI=10.1007/978-3-031-37890-4_3, booktitle=Data Management Technologies and Applications, publisher=Springer Nature Switzerland, author=Kersting, Joschka and Geierhos, Michaela, editor=Cuzzocrea, Alfredo and Gusikhin, Oleg and Hammoudi, Slimane and Quix, Christoph, year=2023, pages=45–65, collection=Communications in Computer and Information Science 

@inbookKersting_Ahmed_Geierhos_2022, place=Cham, Switzerland, series=Communications in Computer and Information Science (CCIS), title=Chatbot-Enhanced Requirements Resolution for Automated Service Compositions, volume=1580, DOI=10.1007/978-3-031-06417-3_56, booktitle=HCI International 2022 Posters, publisher=Springer International Publishing, author=Kersting, Joschka and Ahmed, Mobeen and Geierhos, Michaela, editor=Stephanidis, Constantine and Antona, Margherita and Ntoa, Stavroula, year=2022, pages=419--426, collection=Communications in Computer and Information Science (CCIS) 

@inproceedingsBäumer_Kersting_Denisov_Geierhos_2021, title=IN OTHER WORDS: A NAIVE APPROACH TO TEXT SPINNING, booktitle=PROCEEDINGS OF THE INTERNATIONAL CONFERENCES ON WWW/INTERNET 2021 AND APPLIED COMPUTING 2021, publisher=IADIS, author=Bäumer, Frederik Simon and Kersting, Joschka and Denisov, Sergej and Geierhos, Michaela, year=2021, pages=221--225 

@inbookKersting_Geierhos_2021, place=Cham, series=Studies in Computational Intelligence (SCI), title=Towards Aspect Extraction and Classification for Opinion Mining with Deep Sequence Networks, volume=939, DOI=10.1007/978-3-030-63787-3_6, booktitle=Natural Language Processing in Artificial Intelligence -- NLPinAI 2020, publisher=Springer, author=Kersting, Joschka and Geierhos, Michaela, editor=Loukanova, RoussankaEditor, year=2021, pages=163--189, collection=Studies in Computational Intelligence (SCI) 

@inproceedingsKersting_Geierhos_2021, place=Online, title=Well-being in Plastic Surgery: Deep Learning Reveals Patients’ Evaluations, booktitle=Proceedings of the 10th International Conference on Data Science, Technology and Applications (DATA 2021), publisher=SCITEPRESS, author=Kersting, Joschka and Geierhos, Michaela, year=2021, pages=275--284 

@inbookKersting_Geierhos_2021, place=Saarbrücken, Germany, series=Lecture Notes in Computer Science, title=Human Language Comprehension in Aspect Phrase Extraction with Importance Weighting, volume=12801, booktitle=Natural Language Processing and Information Systems, publisher=Springer, author=Kersting, Joschka and Geierhos, Michaela, editor=Kapetanios, Epaminondas and Horacek, Helmut and Métais, Elisabeth and Meziane, Farid, year=2021, pages=231--242, collection=Lecture Notes in Computer Science 

@inbookBäumer_Kersting_Buff_Geierhos_2020, series=Communications in Computer and Information Science, title=Tag Me If You Can: Insights into the Challenges of Supporting Unrestricted P News Tagging, volume=1283, DOI=https://doi.org/10.1007/978-3-030-59506-7_30, booktitle=Information and Software Technologies, publisher=Springer, author=Bäumer, Frederik Simon and Kersting, Joschka and Buff, Bianca and Geierhos, Michaela, editor=Audrius, Lopata and Rita, Butkien and Daina, Gudonien and Vilma, SukackEditors, year=2020, pages=368--382, collection=Communications in Computer and Information Science 

@inproceedingsKersting_Geierhos_2020, place=Setúbal, Portugal, title=Aspect Phrase Extraction in Sentiment Analysis with Deep Learning, booktitle=Proceedings of the 12th International Conference on Agents and Artificial Intelligence (ICAART 2020) --  Special Session on Natural Language Processing in Artificial Intelligence (NLPinAI 2020), publisher=SCITEPRESS, author=Kersting, Joschka and Geierhos, Michaela, year=2020, pages=391--400 

@inproceedingsBuff_Kersting_Geierhos_2020, place=Setúbal, Portugal, title=Detection of Privacy Disclosure in the Medical Domain: A Survey, booktitle=Proceedings of the 9th International Conference on Pattern Recognition Applications and Methods (ICPRAM 2020), publisher=SCITEPRESS, author=Buff, Bianca and Kersting, Joschka and Geierhos, Michaela, year=2020, pages=630--637 

@inproceedingsKersting_Geierhos_2020, place=North Miami Beach, FL, USA, title=Neural Learning for Aspect Phrase Extraction and Classification in Sentiment Analysis, booktitle=Proceedings of the 33rd International Florida Artificial Intelligence Research Symposium (FLAIRS) Conference, publisher=AAAI, author=Kersting, Joschka and Geierhos, Michaela, year=2020, pages=282--285 

@inproceedingsKersting_Geierhos_2020, place=Setúbal, Portugal, title=What Reviews in Local Online Labour Markets Reveal about the Performance of Multi-Service Providers, booktitle=Proceedings of the 9th International Conference on Pattern Recognition Applications and Methods, publisher=SCITEPRESS, author=Kersting, Joschka and Geierhos, Michaela, year=2020, pages=263--272 

@inbookBäumer_Geierhos_2019, place=Basel, Switzerland, title=Requirements Engineering in OTF-Computing, booktitle=encyclopedia.pub, publisher=MDPI, author=Bäumer, Frederik Simon and Geierhos, Michaela, year=2019 

@articleBäumer_Kersting_Geierhos_2019, title=Natural Language Processing in OTF Computing: Challenges and the Need for Interactive Approaches, volume=8, DOI=10.3390/computers8010022, number=122, journal=Computers, publisher=MDPI AG, Basel, Switzerland, author=Bäumer, Frederik Simon and Kersting, Joschka and Geierhos, Michaela, year=2019 

@inproceedingsBäumer_Buff_Geierhos_2019, place=Frankfurt am Main, Germany, title=Potentielle Privatsphareverletzungen aufdecken und automatisiert sichtbar machen, DOI=10.5281/zenodo.2596095, booktitle=DHd 2019 Digital Humanities: multimedial &; multimodal. Konferenzabstracts, publisher=Zenodo, author=Bäumer, Frederik Simon and Buff, Bianca and Geierhos, Michaela, editor=Sahle, PatrickEditor, year=2019, pages=192–193 

@inproceedingsKersting_Bäumer_Geierhos_2019, place=Setúbal, Portugal, title=In Reviews We Trust: But Should We? Experiences with Physician Review Websites, booktitle=Proceedings of the 4th International Conference on Internet of Things, Big Data and Security, publisher=SCITEPRESS, author=Kersting, Joschka and Bäumer, Frederik Simon and Geierhos, Michaela, editor=Ramachandran, Muthu and Walters, Robert and Wills, Gary and Mendez Munoz, Victor and Chang, VictorEditors, year=2019, pages=147–155 

@inbookBäumer_Geierhos_2018, place=Cham, Switzerland, series=Lecture Notes in Computer Science, title=How to Deal with Inaccurate Service Descriptions in On-The-Fly Computing: Open Challenges, volume=10859, DOI=10.1007/978-3-319-91947-8_53, booktitle=Proceedings of the 23rd International Conference on Natural Language and Information Systems, publisher=Springer, author=Bäumer, Frederik Simon and Geierhos, Michaela, editor=Silberztein, Max10.1007/978-3-319-91947-8_53__and Atigui, Faten10.1007/978-3-319-91947-8_53__and Kornyshova, Elena10.1007/978-3-319-91947-8_53__and Métais, Elisabeth10.1007/978-3-319-91947-8_53__and Meziane, Farid Editors, year=2018, pages=509–513, collection=Lecture Notes in Computer Science 

@articleKim_Lee_Dollmann_Geierhos_2018, title=Improving Classifiers for Semantic Annotation of Software Requirements with Elaborate Syntactic Structure, volume=112, DOI=10.14257/ijast.2018.112.12, journal=International Journal of Advanced Science and Technology, publisher=SERSC Australia, author=Kim, Yeongsu10.14257/ijast.2018.112.12__and Lee, Seungwoo and Dollmann, Markus and Geierhos, Michaela, year=2018, pages=123–136 

@inbookGeierhos_2018, place=Ulm, Germany, edition=1, title=Freiraum zur individuellen Reflexion gemeinsamer Werte, booktitle=Integration und Toleranz, publisher=Klemm+Oelschläger, author=Geierhos, Michaela, editor=Schnebel, Karin B. and Taubenböck, AndreaEditors, year=2018, pages=288–292 

@inbookBäumer_Kersting_Kurselis_Geierhos_2018, place=Cham, Switzerland, series=Communications in Computer and Information Science, title=Rate Your Physician: Findings from a Lithuanian Physician Rating Website, volume=920, DOI=10.1007/978-3-319-99972-2_4, booktitle=Communications in Computer and Information Science, publisher=Springer, author=Bäumer, Frederik Simon and Kersting, Joschka and Kurselis, Vytautas and Geierhos, Michaela, editor=Damasevidius, Robertas and Vasiljevien, GiedrEditors, year=2018, pages=43–58, collection=Communications in Computer and Information Science 

@inproceedingsBäumer_Geierhos_2018, place=Cham, Switzerland, series=Communications in Computer and Information Science, title=NLP in OTF Computing: Current Approaches and Open Challenges, volume=920, DOI=10.1007/978-3-319-99972-2_46, booktitle=Proceedings of the 24th International Conference on Information and Software Technologies (ICIST 2018), publisher=Springer, author=Bäumer, Frederik Simon and Geierhos, Michaela, editor=Damasevidius, Robertas and Vasiljevien, GiedrEditors, year=2018, pages=559–570, collection=Communications in Computer and Information Science 

@inproceedingsBäumer_Geierhos_2018, title=Text Broom: A ML-based Tool to Detect and Highlight Privacy Breaches in Physician Reviews: An Insight into Our Current Work, booktitle=European Conference on Data Analysis 2018: Multidisciplinary Facets of Data Science - Book of Abstracts, author=Bäumer, Frederik Simon and Geierhos, Michaela, year=2018 

@inproceedingsBäumer_Kersting_Orlikowski_Geierhos_2018, series=CEUR Workshop Proceedings, title=Towards a Multi-Stage Approach to Detect Privacy Breaches in Physician Reviews, volume=2198, number=97, booktitle=Proceedings of the Posters and Demos Track of the 14th International Conference on Semantic Systems co-located with the 14th International Conference on Semantic Systems (SEMANTiCS 2018), publisher=CEUR-WS.org, author=Bäumer, Frederik Simon and Kersting, Joschka and Orlikowski, Matthias and Geierhos, Michaela, editor=Khalili, Ali and Koutraki, MariaEditors, year=2018, collection=CEUR Workshop Proceedings 

@inproceedingsBäumer_Geierhos_2018, title=Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-based Configuration of Text Analysis Pipelines, DOI=10125/50609, booktitle=Proceedings of the 51st Hawaii International Conference on System Sciences, author=Bäumer, Frederik Simon and Geierhos, Michaela, year=2018, pages=5746–5755 

@inbookGeierhos_2018, place=Paderborn, Germany, edition=1, series=Nordrhein-Westfälische Akademie der Wissenschaften und der Künste - Junges Kolleg, title=Unschärfe bei der Interpretation natürlichsprachlicher Anforderungsbeschreibungen, booktitle=Unschärfe - Der Umgang mit fehlender Eindeutigkeit, publisher=Ferdinand Schöningh, author=Geierhos, Michaela, editor=Freitag, Steffen and Geierhos, Michaela and Asmani, Rozbeh and Haug, Judith I.Editors, year=2018, pages=111–128, collection=Nordrhein-Westfälische Akademie der Wissenschaften und der Künste - Junges Kolleg 

@inproceedingsBäumer_Geierhos_2018, series=CEUR Workshop Proceedings, title=How to Deal with Inaccurate Service Requirements? Insights in Our Current Approach and New Ideas, volume=2075, booktitle=Joint Proceedings of REFSQ-2018 Workshops, Doctoral Symposium, Live Studies Track, and Poster Track co-located with the 23rd International Conference on Requirements Engineering: Foundation for Software Quality (REFSQ 2018), publisher=CEUR-WS.org, author=Bäumer, Frederik Simon and Geierhos, Michaela, editor=Schmid, Klaus and Spoletini, Paola and Ben Charrada, Eya and Chisik, Yoram and Dalpiaz, Fabiano and Ferrari, Alessio and Forbrig, Peter and Franch, Xavier and Kirikova, Marite and Madhavji, Nazim and et al.Editors, year=2018, collection=CEUR Workshop Proceedings 

@inproceedingsFriesen_Bäumer_Geierhos_2018, series=CEUR Workshop Proceedings, title=CORDULA: Software Requirements Extraction Utilizing Chatbot as Communication Interface, volume=2075, booktitle=Joint Proceedings of REFSQ-2018 Workshops, Doctoral Symposium, Live Studies Track, and Poster Track co-located with the 23rd International Conference on Requirements Engineering: Foundation for Software Quality (REFSQ 2018), publisher=CEUR-WS.org, author=Friesen, Edwin and Bäumer, Frederik Simon and Geierhos, Michaela, editor=Schmid, Klaus  and Spoletini, Paola  and Ben Charrada, Eya  and Chisik, Yoram  and Dalpiaz, Fabiano  and Ferrari, Alessio  and Forbrig, Peter  and Franch, Xavier  and Kirikova, Marite  and Madhavji, Nazim  and et al.Editors, year=2018, collection=CEUR Workshop Proceedings 

@inproceedingsCaron_Bäumer_Geierhos_2018, series=CEUR Workshop Proceedings, title=Back to Basics: Extracting Software Requirements with a Syntactic Approach, volume=2075, booktitle=Joint Proceedings of REFSQ-2018 Workshops, Doctoral Symposium, Live Studies Track, and Poster Track co-located with the 23rd International Conference on Requirements Engineering: Foundation for Software Quality (REFSQ 2018), publisher=CEUR-WS.org, author=Caron, Matthew and Bäumer, Frederik Simon and Geierhos, Michaela, editor=Schmid, Klaus and Spoletini, Paola and Ben Charrada, Eya and Chisik, Yoram and Dalpiaz, Fabiano and Ferrari, Alessio and Forbrig, Peter and Franch, Xavier and Kirikova, Marite and Madhavji, Nazim and et al.Editors, year=2018, collection=CEUR Workshop Proceedings 

@inproceedingsSeemann_Geierhos_Merten_Tophinke_Wever_Hüllermeier_2018, title=Supporting the Cognitive Process in Annotation Tasks, booktitle=Postersession Computerlinguistik der 40. Jahrestagung der Deutschen Gesellschaft für Sprachwissenschaft, author=Seemann, Nina and Geierhos, Michaela and Merten, Marie-Luis and Tophinke, Doris and Wever, Marcel Dominik and Hüllermeier, Eyke, editor=Eckart, Kerstin  and Schlechtweg, Dominik , year=2018 

@inproceedingsKersting_Geierhos_2017, place=Druskininkai, Lithuania, series=Communications in Computer and Information Science, title= Using Sentiment Analysis on Local Up-to-the-Minute News: An Integrated Approach, volume=756, booktitle= Proceedings of the 23rd International Conference on Information and Software Technologies, Communications in Computer and Information Science, publisher=Springer International Publishing, author=Kersting, Joschka and Geierhos, Michaela, editor=Damasevicius, Robertas and  Mikasyt, Vilma, Vilma, year=2017, pages=528–538, collection=Communications in Computer and Information Science 

@inbookGeierhos_Baeumer _2017, series=Partiality and Underspecification in Information, Languages, and Knowledge, title=Guesswork? Resolving Vagueness in User-Generated Software Requirements, booktitle=Partiality and Underspecification in Information, Languages, and Knowledge, publisher=Cambridge Scholars Publishing, author=Geierhos, Michaela and Baeumer ,  Frederik Simon, editor=Christiansen,  Henning and Jiménez -López, M. Dolores  and Loukanova, Roussanka and  Moss, Lawrence S., year=2017, pages=65–108, collection=Partiality and Underspecification in Information, Languages, and Knowledge 

@inproceedingsBaeumer_Dollmann_Geierhos_2017, place=Paderborn, title=Studying Software Descriptions in SourceForge and App Stores for a better Understanding of real-life Requirements, booktitle=Proceedings of the 2nd ACM SIGSOFT International Workshop on App Market Analytics, publisher=ACM, author=Baeumer, Frederik Simon and Dollmann, Markus and Geierhos, Michaela, editor=Sarro,  Federica and Shihab, Emad and Nagappan,  Meiyappan and Platenius, Marie Christin and Kaimann,  Daniel, year=2017, pages=19–25 

@inproceedingsKersting_Geierhos_Jung_Kim_2017, place=Setúbal, Portugal, title=Internet of Things Architecture for Handling Stream Air Pollution Data, DOI=10.5220/0006354801170124, booktitle=Proceedings of the 2nd International Conference on Internet of Things, Big Data and Security, publisher=SCITEPRESS, author=Kersting, Joschka and Geierhos, Michaela and Jung, Hanmin and Kim, Taehong, editor=Ramachandran, Muthu and Méndez Muñoz, Víctor and Kantere, Verena and Wills, Gary and Walters, Robert and Chang, VictorEditors, year=2017, pages=117–124 

@inproceedingsSeemann_Merten_Geierhos_Tophinke_Hüllermeier_2017, place=Stroudsburg, PA, USA, title=Annotation Challenges for Reconstructing the Structural Elaboration of Middle Low German, DOI=10.18653/v1/W17-2206, booktitle=Proceedings of the Joint SIGHUM Workshop on Computational Linguistics for Cultural Heritage, Social Sciences, Humanities and Literature, publisher=Association for Computational Linguistics (ACL), author=Seemann, Nina and Merten, Marie-Luis and Geierhos, Michaela and Tophinke, Doris and Hüllermeier, Eyke, year=2017, pages=40–45 

@inbookKersting_Geierhos_2017, place=Cham, Switzerland, series=Communications in Computer and Information Science, title=Using Sentiment Analysis on Local Up-to-the-Minute News: An Integrated Approach, volume=756, DOI=10.1007/978-3-319-67642-5, booktitle=Information and Software Technologies: 23rd International Conference, ICIST 2017, Druskininkai, Lithuania, October 12–14, 2017, Proceedings, publisher=Springer, author=Kersting, Joschka and Geierhos, Michaela, editor=Damasevidius, Robertas and Mikasyt, VilmaEditors, year=2017, pages=528–538, collection=Communications in Computer and Information Science 

@inbookBäumer_Grote_Kersting_Geierhos_2017, place=Cham, Switzerland, series=Communications in Computer and Information Science, title=Privacy Matters: Detecting Nocuous Patient Data Exposure in Online Physician Reviews, volume=756, DOI=10.1007/978-3-319-67642-5_7, booktitle=Information and Software Technologies: 23rd International Conference, ICIST 2017, Druskininkai, Lithuania, October 12–14, 2017, Proceedings, publisher=Springer, author=Bäumer, Frederik Simon and Grote, Nicolai and Kersting, Joschka and Geierhos, Michaela, editor=Damasevidius, Robertas and Mikasyt, VíctorEditors, year=2017, pages=77–89, collection=Communications in Computer and Information Science 

@inbookGeierhos_Bäumer_2017, place=Newcastle upon Tyne, UK, edition=1, title=Guesswork? Resolving Vagueness in User-Generated Software Requirements, booktitle=Partiality and Underspecification in Information, Languages, and Knowledge, publisher=Cambridge Scholars Publishing, author=Geierhos, Michaela and Bäumer, Frederik Simon, editor=Christiansen, Henning  and Jiménez-López, M. Dolores and Loukanova, Roussanka  and Moss, Lawrence S.Editors, year=2017, pages=65–108 

@inproceedingsBäumer_Dollmann_Geierhos_2017, place=New York, NY, USA, title=Studying Software Descriptions in SourceForge and App Stores for a better Understanding of real-life Requirements, DOI=10.1145/3121264.3121269, booktitle=Proceedings of the 2nd ACM SIGSOFT International Workshop on App Market Analytics, publisher=ACM, author=Bäumer, Frederik Simon and Dollmann, Markus and Geierhos, Michaela, editor=Sarro, Federica10.1145/3121264.3121269__and Shihab, Emad10.1145/3121264.3121269__and Nagappan, Meiyappan10.1145/3121264.3121269__and Platenius, Marie Christin and Kaimann, DanielEditors, year=2017, pages=19–25 

@inproceedingsvan Rooijen_Bäumer_Platenius_Geierhos_Hamann_Engels_2017, place=Piscataway, NJ, USA, title=From User Demand to Software Service: Using Machine Learning to Automate the Requirements Specification Process, DOI=10.1109/REW.2017.26, booktitle=2017 IEEE 25th International Requirements Engineering Conference Workshops (REW), publisher=IEEE, author=van Rooijen, Lorijn and Bäumer, Frederik Simon and Platenius, Marie Christin and Geierhos, Michaela and Hamann, Heiko and Engels, Gregor, year=2017, pages=379–385 

@articleKim_Lee_Dollmann_Geierhos_2017, title=Semantic Annotation of Software Requirements with Language Frame, volume=4, number=2, journal=International Journal of Software Engineering for Smart Device, publisher=Global Vision School Publication, author=Kim, Yeong-Su and Lee, Seung-Woo  and Dollmann, Markus and Geierhos, Michaela, year=2017, pages=1–6 

@inbookGeierhos_2016, edition=9, title=Sentiment analysis , booktitle=Encyclopedia  "a the business informatics, publisher=GITO-Verlag, author=Geierhos, Michaela, editor=Gronau,  Norbert  and  Becker, J  "o rg and Sinz, Elmar and Suhl, L and Leimeister, Jan Marco, year=2016 

@inbookGeierhos_2016, edition=9, title=Webmonitoring, booktitle=Encyclopedia  "a the business informatics, publisher=GITO-Verlag, author=Geierhos, Michaela, editor=Gronau, Norbert  and Becker, J  "o rg and Sinz, Elmar and Suhl, L and Leimeister, Jan Marco, year=2016 

@inbookGeierhos_2016, edition=9, title=Crawler (focused / not focused), booktitle=Encyclopedia  "a the business informatics , publisher=GITO-Verlag, author=Geierhos, Michaela, editor=Gronau,  Norbert  and Becker, J  "o rg and Sinz, Elmar and Suhl,  L and Leimeister, Jan Marco, year=2016 

@inbookGeierhos_2016, edition=9, title=Text Mining, booktitle=Encyclopedia  "a the business informatics , publisher=GITO-Verlag, author=Geierhos, Michaela, editor=Gronau, Norbert  and Becker, J  "o rg and Sinz, Elmar  and Suhl, L and Leimeister, Jan Marco, year=2016 

@inbookBaeumer_Geierhos_2016, place=Druskininkai, Litauen, series=Communications in Computer and Information Science, title=Running Out of Words: How Similar User Stories Can Help to Elaborate Individual Natural Language Requirement Descriptions, volume=639, booktitle=Proceedings of the 22nd Conference on Information and Software Technologies (ICIST 2016), publisher=Springer International Publishing, author=Baeumer, Frederik Simon and Geierhos, Michaela, editor=Dregvaite, Giedre  and  Damasevicius, Robertas, Robertas, year=2016, pages=549–558, collection=Communications in Computer and Information Science 

@inproceedingsGeierhos_Baeumer_2016, place=Salford, UK, title=How to Complete Customer Requirements Using Concept Expansion for Requirement Refinement, volume=9612, booktitle=Proceedings of the 21st International Conference on Applications of Natural Language to Information Systems (NLDB 2016), publisher=Springer, author=Geierhos, Michaela and Baeumer,  Frederik Simon, year=2016, pages=37–47 

@inbookStotz_Geierhos_2016, place=Leipzig, title=Wie verhalten sich Aktion\'22are bei Unternehmenszusammenschl\'22ussen? Modellierung sprachlicher Muster zur Analyse treibender Faktoren bei der Berichterstattung, booktitle=DHd 2016: Modellierung - Vernetzung - Visualisierung. Die Digital Humanities als f\'22acher\'22ubergreifendes Forschungsparadigma. Konferenzabstracts, publisher=Universit\'22at Leipzig, author=Stotz, Sophia Charlotte  and Geierhos, Michaela, year=2016, pages=378–381 

@inproceedingsStotz_Geierhos_2016, place=Duisburg, Germany, title=Wie verhalten sich Aktionäre bei Unternehmenszusammenschlüssen? Modellierung sprachlicher Muster zur Analyse treibender Faktoren bei der Berichterstattung, booktitle=DHd 2016: Modellierung - Vernetzung - Visualisierung. Die Digital Humanities als fächerübergreifendes Forschungsparadigma. Konferenzabstracts, Universität Leipzig,  7. bis 12. März 2016, publisher=Nisaba-Verlag, author=Stotz, Sophia and Geierhos, Michaela, year=2016, pages=378–381 

@inbookGeierhos_2016, place=Berlin, Germany, edition=9, title=Webmonitoring, booktitle=Enzyklopädie der Wirtschaftsinformatik, publisher=GITO-Verlag, author=Geierhos, Michaela, editor=Gronau, Norbert and Becker, Jörg and Sinz, Elmar and Suhl, Leena and Leimeister, Jan M.Editors, year=2016 

@inbookGeierhos_2016, place=Berlin, Germany, edition=9, title=Sentimentanalyse, booktitle=Enzyklopädie der Wirtschaftsinformatik, publisher=GITO-Verlag, author=Geierhos, Michaela, editor=Gronau, Norbert and Becker, Jörg and Sinz, Elmar and Suhl, Leena and Leimeister, Jan M.Editors, year=2016 

@inbookGeierhos_2016, place=Berlin, Germany, edition=9, title=Text Mining, booktitle=Enzyklopädie der Wirtschaftsinformatik, publisher=GITO-Verlag, author=Geierhos, Michaela, editor=Gronau, Norbert and Becker, Jörg and Sinz, Elmar and Suhl, Leena and Leimeister, Jan M.Editors, year=2016 

@inbookGeierhos_2016, place=Berlin, Germany, edition=9, title=Crawler (fokussiert / nicht fokussiert), booktitle=Enzyklopädie der Wirtschaftsinformatik, publisher=GITO-Verlag, author=Geierhos, Michaela, editor=Gronau, Norbert and Becker, Jörg and Sinz, Elmar and Suhl, Leena and Leimeister, Jan M.Editors, year=2016 

@inproceedingsDollmann_Geierhos_2016, place=Austin, TX, USA, title=On- and Off-Topic Classification and Semantic Annotation of User-Generated Software Requirements, booktitle=Proceedings of the 2016 Conference on Empirical Methods in Natural Language Processing (EMNLP), publisher=Association for Computational Linguistics (ACL), author=Dollmann, Markus and Geierhos, Michaela, year=2016, pages=1807–1816 

@inproceedingsGeierhos_Bäumer_2016, place=Cham, Switzerland, series=Lecture Notes in Computer Science, title=How to Complete Customer Requirements: Using Concept Expansion for Requirement Refinement, volume=9612, DOI=10.1007/978-3-319-41754-7_4, booktitle=Proceedings of the 21st International Conference on Applications of Natural Language to Information Systems (NLDB), publisher=Springer, author=Geierhos, Michaela and Bäumer, Frederik Simon, editor=Métais, Elisabeth10.1007/978-3-319-41754-7_4__and Meziane, Farid10.1007/978-3-319-41754-7_4__and Saraee, Mohamad10.1007/978-3-319-41754-7_4__and Sugumaran, Vijayan10.1007/978-3-319-41754-7_4__and Vadera, Sunil Editors, year=2016, pages=37–47, collection=Lecture Notes in Computer Science 

@inproceedingsBäumer_Geierhos_2016, place=Cham, Switzerland, series=Communications in Computer and Information Science, title=Running out of Words: How Similar User Stories Can Help to Elaborate Individual Natural Language Requirement Descriptions, volume=639, DOI=10.1007/978-3-319-46254-7_44, booktitle=Proceedings of the 22nd International Conference on Information and Software Technologies (ICIST), publisher=Springer, author=Bäumer, Frederik Simon and Geierhos, Michaela, editor=Dregvaite, Giedre10.1007/978-3-319-46254-7_44__and Damasevicius, Robertas Editors, year=2016, pages=549–558, collection=Communications in Computer and Information Science 

@inbookBaeumer_Geierhos_Schulze_2015, edition=1, series=Communications in Computer and Information Science, title=A System for Uncovering Latent Connectivity of Health Care Providers in Online Reviews, volume=538, booktitle=Information and Software Technologies: 21th International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015, Proceedings, publisher=Springer International Publishing, author=Baeumer, Frederik Simon and Geierhos, Michaela and Schulze, Sabine, year=2015, pages=3–15, collection=Communications in Computer and Information Science 

@inproceedingsBaeumer_Dollmann_Geierhos_2015, place=Berlin, title=Find a Physician by Matching Medical Needs described in your Own Words, volume=63, publisher=Elsevier, author=Baeumer, Frederik Simon and Dollmann, Markus and Geierhos, Michaela, year=2015, pages=417–424 

@inbookGeierhos _Baeumer _Sabine_Valentina_2015, place=Switzerland, series=Lecture Notes in Computer Science, title=Filtering Reviews by Random Individual Error, volume=9101, booktitle=Current Approaches in Applied Artificial Intelligence, Lecture Notes in Computer Science, publisher=Springer International Publishing Switzerland, author=Geierhos, Michaela and  Baeumer,  Frederik Simon  and  Sabine, Schulze and Valentina, Stu\'73s, editor=Ali, Moonis and Kwon, Young Sig  and Lee, Chang-Hwan  and Kim, Juntae and  Kim, Yongdai, year=2015, pages=305–315, collection=Lecture Notes in Computer Science 

@inproceedingsGeierhos_Baeumer_Schulze_Stu\'73s_2015, title=I grade what I get but write what I think." Inconsistency Analysis in Patients‘ Reviews, booktitle=ECIS 2015 Completed Research Papers, author=Geierhos, Michaela and Baeumer,  Frederik Simon  and Schulze, Sabine and Stu\'73s,  Valentina, year=2015 

@inproceedingsGeierhos_Stu\'73s_2015, place=Graz, title=Identifikation kognitiver Effekte in Online-Bewertungen, author=Geierhos, Michaela and Stu\'73s, Valentina, year=2015, pages=239–243 

@inproceedingsGeierhos_Baeumer_2015, place=Graz, title=Second-hand experience reports: Findings  "about the authorship of doctor reviews in online portals, author=Geierhos, Michaela and Baeumer, Frederik Simon, year=2015, pages=69–72 

@inproceedingsGeierhos _Schulze_Baeumer_2015, place=Lissabon, title=What did you mean? Facing the Challenges of User-generated Software Requirements, booktitle=Proceedings of the 7th International Conference on Agents and Artificial Intelligence, author=Geierhos, Michaela and  Schulze, Sabine and Baeumer,  Frederik Simon, year=2015, pages=277–283 

@articleGeierhos_Schulze_2015, title=The satisfied patient 2.0: Analysis of anonymous doctor reviews to generate a patient mood, volume=18, journal=ForschungsForum Paderborn, author=Geierhos, Michaela and Schulze, Sabine, year=2015, pages=14–19 

@articleGeierhos_Schulze_2015, title=The Satisfied Patient 2.0: Analysis of anonymous doctor ratings to gain insight into patient sentimen, volume=18, journal=ForschungsForum Paderborn, author=Geierhos, Michaela and Schulze, Sabine, year=2015, pages=14–19 

@inbookGeierhos_Bäumer_Schulze_Stuß_2015, place=Cham, Switzerland, series=Lecture Notes in Artificial Intelligence, title=Filtering Reviews by Random Individual Error, volume=9101, DOI=10.1007/978-3-319-19066-2_30, booktitle=Proceedings of the 28th International Conference on Industrial, Engineering and Other Applications of Applied Intelligent Systems (IEA/AIE 2015), publisher=Springer, author=Geierhos, Michaela and Bäumer, Frederik Simon and Schulze, Sabine and Stuß, Valentina, editor=Ali, Moonis10.1007/978-3-319-19066-2_30__and Kwon, Young Sig and Lee, Chang-Hwan and Kim, Juntae10.1007/978-3-319-19066-2_30__and Kim, Yongdai Editors, year=2015, pages=305–315, collection=Lecture Notes in Artificial Intelligence 

@inproceedingsStuß_Geierhos_2015, place=Graz, Austria, title=Identifikation kognitiver Effekte in Online-Bewertungen, booktitle=DHd 2015: Book of Abstracts, publisher=ZIM-ACDH, author=Stuß, Valentina and Geierhos, Michaela, year=2015, pages=239–243 

@inproceedingsGeierhos_Bäumer_2015, place=Graz, Austria, title=Erfahrungsberichte aus zweiter Hand: Erkenntnisse über die Autorschaft von Arztbewertungen in Online-Portalen, booktitle=DHd 2015: Book of Abstracts, publisher=ZIM-ACDH, author=Geierhos, Michaela and Bäumer, Frederik Simon, year=2015, pages=69–72 

@articleGeierhos_Schulze_2015, title=Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen zur Generierung eines Patientenstimmungsbildes, volume=18, journal=ForschungsForum Paderborn, publisher=Universität Paderbon, author=Geierhos, Michaela and Schulze, Sabine, year=2015, pages=14–19 

@inproceedingsGeierhos_Bäumer_Schulze_Stuß_2015, place=New York, NY, USA, title=“I grade what I get but write what I think.”10.18151/7217324__Inconsistency Analysis in Patients’ Reviews, DOI=10.18151/7217324, number=55, booktitle=ECIS 2015 Completed Research Papers, publisher=Elsevier, author=Geierhos, Michaela and Bäumer, Frederik Simon and Schulze, Sabine and Stuß, Valentina, year=2015 

@bookGeierhos_Schulze_Bäumer_2015, place=Düsseldorf, Germany, series=Working Papers des KVF NRW, title=Der zufriedene Patient 2.0: Analyse anonymer Arztbewertungen im Web 2.0, volume=3, DOI=10.15501/kvfwp_3, publisher=Verbraucherzentrale NRW/Kompetenzzentrum Verbraucherforschung NRW, author=Geierhos, Michaela and Schulze, Sabine and Bäumer, Frederik Simon, year=2015, collection=Working Papers des KVF NRW 

@inproceedingsBäumer_Dollmann_Geierhos_2015, place=Amsterdam, The Netherlands, series=Procedia Computer Science, title=Find a Physician by Matching Medical Needs described in your Own Words, volume=63, DOI=10.1016/j.procs.2015.08.362, booktitle=The 6th International Conference on Emerging Ubiquitous Systems and Pervasive Networks (EUSPN 2015) / The 5th International Conference on Current and Future Trends of Information and Communication Technologies in Healthcare (ICTH-2015) / Affiliated Workshops, publisher=Elsevier, author=Bäumer, Frederik Simon and Dollmann, Markus and Geierhos, Michaela, editor=Shakshuki, Elhadi M.Editor, year=2015, pages=417–424, collection=Procedia Computer Science 

@inbookBäumer_Geierhos_Schulze_2015, place=Cham, Switzerland, series=Communications in Computer and Information Science, title=A System for Uncovering Latent Connectivity of Health Care Providers in Online Reviews, volume=538, DOI=10.1007/978-3-319-24770-0_1, booktitle=Information and Software Technologies. 21st International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015. Proceedings, publisher=Springer, author=Bäumer, Frederik Simon and Geierhos, Michaela and Schulze, Sabine, editor=Dregvaite, Giedre and Damasevicius, RobertasEditors, year=2015, pages=3–15, collection=Communications in Computer and Information Science 

@inbookGeierhos_Bäumer_Schulze_Klotz_2015, place=Cham, Switzerland, series=Lecture Notes in Artificial Intelligence, title=Understanding the Patient 2.0: Gaining Insight into Patients’ Rating Behavior by User-generated Physician Review Mining, volume=9405, DOI=10.1007/978-3-319-25591-0_12, booktitle=Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings, publisher=Springer, author=Geierhos, Michaela and Bäumer, Frederik Simon and Schulze, Sabine and Klotz, Caterina, editor=Christiansen, Henning and Stojanovic, Isidora and Papadopoulos, George A.Editors, year=2015, pages=159–171, collection=Lecture Notes in Artificial Intelligence 

@inproceedingsGeierhos_Schulze_Bäumer_2015, place=Setúbal, Portugal, title=What did you mean? Facing the Challenges of User-generated Software Requirements, DOI=10.5220/0005346002770283, booktitle=Proceedings of the 7th International Conference on Agents and Artificial Intelligence (ICAART), Special Session on Partiality, Underspecification, and Natural Language Processing (PUaNLP 2015), publisher=SciTePress - Science and Technology Publications, author=Geierhos, Michaela and Schulze, Sabine and Bäumer, Frederik Simon, editor=Loiseau, Stephane10.5220/0005346002770283__and Filipe, Joaquim10.5220/0005346002770283__and Duval, Béatrice10.5220/0005346002770283__and van den Herik, JaapEditors, year=2015, pages=277–283 

@inproceedingsWeber _Minhee _Lee_Song_Geierhos_Jung_2014, place=Hildesheim, title=System Thinking: Crafting Scenarios for Prescriptive Analytics, volume=1292, booktitle=Proceedings of the First International Workshop on Patent Mining and Its Applications (IPAMIN) 2014, publisher=CEUR-WS.org, author=Weber, Jens and  Minhee, Cho  and  Lee,  Mikyoung and Song, Sa-kwang and Geierhos, Michaela and Jung, Hanmin, year=2014 

@inproceedingsDollmann_Geierhos_2014, place=Hildesheim, title=SentiBA: Lexicon-based Sentiment Analysis on German Product Reviews, booktitle=Konvens 2014 Workshop Proceedings, author=Dollmann, Markus  and Geierhos, Michaela, year=2014, pages=185–191 

@inproceedingsBaeumer_Gim_Jeong_Geierhos_Jung_2014, place=Hildesheim, title=Linked Open Data System for Scientific Data Sets, volume=1292, booktitle=Proceedings of the First International Workshop on Patent Mining and Its Applications (IPAMIN) 2014, author=Baeumer, Frederik Simon and Gim, Jangwon and Jeong, Do-Heon and Geierhos, Michaela and Jung, Hanmin, editor=Jung, Hanmin and  Mandl, Thomas and Womsen-Hacker, Christa and Xu, Shuo, year=2014 

@inproceedingsGeierhos _Schulze_2014, place=Bonn, title=The same but not the same - Challenges in comparing patient opinions, author=Geierhos, Michaela and  Schulze, Sabine, year=2014 

@inproceedingsGeierhos _Siri_2014, place=M \'22 u nchen, title=What is research ethics observing? An interdisciplinary  "a re discussion between computational linguistics and qualitative-constructivist social research, booktitle=Proceedings Research Ethics in Qualitative and Quantitative Social Research, author=Geierhos, Michaela and  Siri, Jasmin, year=2014 

@inproceedingsJeong_Gim _Jung_Geierhos_Baeumer_2014, place=Nepal, title=Comparative study on disambiguating acronyms in the scientific papers using the open knowledge base, booktitle=Proceedings of the 9th Asia Pacific International Conference on Information Science and Technology, author=Jeong, Do-Heon and Gim, Jangwon and  Jung, Hanmin and Geierhos, Michaela and Baeumer, Frederik Simon, year=2014, pages=369–371 

@inbookGeierhos_2014, place=Paris, title=Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies, booktitle=Penser le Lexique-Grammaire, publisher=Honoré Champion, author=Geierhos, Michaela, editor=Kakoyianni-Doa, Fryni, year=2014, pages=411–420 

@inbookGeierhos_2014, place=Paris, France, title=Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies, booktitle=Penser le Lexique-Grammaire, publisher=Honoré Champion, author=Geierhos, Michaela, editor=Kakoyianni-Doa, FryniEditor, year=2014, pages=411–420 

@inproceedingsJeong_Gim_Jung_Geierhos_Bäumer_2014, title=Comparative study on disambiguating acronyms in the scientific papers using the open knowledge base, booktitle=Conference Proceedings of the 9th Asia Pacific International Conference on Information Science and Technology (APIC-IST 2014), author=Jeong, Do-Heon and Gim, Jangwon and Jung, Hanmin and Geierhos, Michaela and Bäumer, Frederik Simon, year=2014, pages=369–371 

@inproceedingsGeierhos_Schulze_2014, title=The same but not the same - Challenges in comparing patient opinions, booktitle=Challenges for Consumer Research and Consumer Policy in Europe, author=Geierhos, Michaela and Schulze, Sabine, year=2014, pages=53 

@inproceedingsGeierhos_Siri_2014, title=Was beobachtet die Forschungsethik? Eine interdisziplinäre Diskussion zwischen Computerlinguistik und qualitativ-konstruktivistischer Sozialforschung, booktitle=Tagungsband Forschungsethik in der qualitativen und quantitativen Sozialforschung, author=Geierhos, Michaela and Siri, Jasmin, year=2014, pages=29 

@inproceedingsWeber_Minhee_Lee_Song_Geierhos_Jung_2014, series=CEUR Workshop Proceedings, title=System Thinking: Crafting Scenarios for Prescriptive Analytics, volume=1292, booktitle=Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) co-located with Konvens 2014, publisher=CEUR-WS.org, author=Weber, Jens and Minhee, Cho and Lee, Mikyoung and Song, Sa-kwang and Geierhos, Michaela and Jung, Hanmin, editor=Jung, Hanmin and Mandl, Thomas and Womsen-Hacker, Christa and Xu, ShuoEditors, year=2014, collection=CEUR Workshop Proceedings 

@inproceedingsDollmann_Geierhos_2014, place=Hildesheim, Germany, title=SentiBA: Lexicon-based Sentiment Analysis on German Product Reviews, booktitle=Workshop Proceedings of the 12th Edition of the KONVENS Conference, publisher=Universitätsverlag Hildesheim, author=Dollmann, Markus and Geierhos, Michaela, editor=Faaß, Gertrud and Ruppenhofer, JosefEditors, year=2014, pages=185–191 

@inproceedingsBäumer_Gim_Jeong_Geierhos_Jung_2014, series=CEUR Workshop Proceedings, title=Linked Open Data System for Scientific Data Sets, volume=1292, booktitle=Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) co-located with Konvens 2014, publisher=CEUR-WS.org, author=Bäumer, Frederik Simon and Gim, Jangwon and Jeong, Do-Heon and Geierhos, Michaela and Jung, Hanmin, editor=Jung, Hanmin and Mandl, Thomas and Womsen-Hacker, Christa and Xu, ShuoEditors, year=2014, collection=CEUR Workshop Proceedings 

@inproceedingsChoi_Song_Jung_Geierhos_Myaeng_2012, place=Sandy Bay, Australia, series=Advanced Science and Technology Letters (ASTL), title=Scientiû01c Literature Retrieval based on Terminological Paraphrases using Predicate Argument Tuple, volume=4, booktitle=Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012, publisher=SERSC, author=Choi, Sung-Pil and Song, Sa-kwang and Jung, Hanmin and Geierhos, Michaela and Myaeng, Sung Hyon, editor=Chang, Chin-Chen and Gelogo, Yvette E. and Caytiles, Ronnie E.Editors, year=2012, pages=371–378, collection=Advanced Science and Technology Letters (ASTL) 

@inproceedingsLee_Geierhos_Song_Jung_2012, place=Sandy Bay, Australia, series=Advanced Science and Technology Letters (ASTL), title=A Proof-of-Concept of D<sup>3</sup> Record Mining using Domain-Dependent Data, volume=5, booktitle=Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012, publisher=SERSC, author=Lee, Yeong Su and Geierhos, Michaela and Song, Sa-Kwang and Jung, Hanmin, editor=Chang, Chin-Chen and Gelogo, Yvette E. and Caytiles, Ronnie E.Editors, year=2012, pages=134–139, collection=Advanced Science and Technology Letters (ASTL) 

@inbookGeierhos_Ebrahim_2012, place=London, UK, title=Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks, DOI=10.1007/978-1-4471-4048-1_15, booktitle=Computational Social Networks: Tools, Perspectives and Applications, publisher=Springer, author=Geierhos, Michaela and Ebrahim, Mohamed, editor=Abraham, Ajith and Hassanien, Aboul-Ella Editors, year=2012, pages=367–389 

@inproceedingsGeierhos_Lee_Schuster_Kobothanassi_Bargel_2011, place=New York, NY, USA, title=A Social Media Customer Service, booktitle=Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia, publisher=ACM, author=Geierhos, Michaela and Lee, Yeong Su and Schuster, Jörg and Kobothanassi, Despina and Bargel, Matthias, editor=De Bra, Paul  and Grønbæk, KajEditors, year=2011 

@inproceedingsSchuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place=Piscataway, NJ, USA, title=SCM - A Simple, Modular and Flexible Customer Interaction Management System, booktitle=International Conference on Information Society (i-Society 2011), publisher=IEEE, author=Schuster, Jörg and Lee, Yeong Su and Kobothanassi, Despina  and Bargel, Matthias and Geierhos, Michaela, year=2011, pages=153–158 

@inbookLee_Geierhos_2011, place=Berlin, Germany, series=Lecture Notes in Artificial Intelligence, title=Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports, volume=6967, DOI=10.1007/978-3-642-24279-3_19, booktitle=Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings, publisher=Springer, author=Lee, Yeong Su and Geierhos, Michaela, editor=Beigl, Michael and Christiansen, Henning and Roth-Berghofer, Thomas R. and Kofod-Petersen, Anders and Coventry, Kenny R. and Schmidtke, Hedda R.Editors, year=2011, pages=173–184, collection=Lecture Notes in Artificial Intelligence 

@inproceedingsGeierhos_Lee_Bargel_2011, place=Hamburg, Germany, series=Arbeiten zur Mehrsprachigkeit - Folge B, title=Processing Multilingual Customer Contacts via Social Media, volume=96, booktitle=Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, publisher=University of Hamburg, author=Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias, editor=Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors, year=2011, pages=219–222, collection=Arbeiten zur Mehrsprachigkeit - Folge B 

@inproceedingsGeierhos_Bouraoui_Watrin_2011, place=Hamburg, Germany, series=Arbeiten zur Mehrsprachigkeit - Folge B, title=Towards Multilingual Biographical Event Extraction, volume=96, booktitle=Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, publisher=University of Hamburg, author=Geierhos, Michaela and Bouraoui, Jean-Leon and Watrin, Patrick, editor=Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors, year=2011, pages=45–50, collection=Arbeiten zur Mehrsprachigkeit - Folge B 

@articleGeierhos_2011, title=Customer Interaction 2.0: Adopting Social Media as Customer Service Channel, volume=2, DOI=10.4304/jait.2.4.222-233, number=4, journal=Journal of Advances in Information Technology, publisher=Engineering and Technology Publishing (ETPub), author=Geierhos, Michaela, year=2011, pages=222–233 

@articleLee_Geierhos_2011, place=Karlsruhe, Germany, series=Lecture Notes in Artificial Intelligence, title= Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports, volume=6967, publisher=Springer, author=Lee, Yeong Su and Geierhos, Michaela, year=2011, pages=173–184, collection=Lecture Notes in Artificial Intelligence 

@inproceedingsSchuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place=London, UK, title=SCM - A Simple, Modular and Flexible Customer Interaction Management System, booktitle=Proceedings of the International Conference on Information Society (i-Society 2011), publisher=IEEE, author=Schuster, J\'22org and Lee, Yeong Su and Kobothanassi, Despina and Bargel, Matthias and Geierhos, Michaela, year=2011, pages=153–158 

@inproceedingsGeierhos_Lee _Schuster_Kobothanass_Bargel_2011, place=Eindhoven, The Netherlands, title=A Social Media Customer Service, publisher=ACM, author=Geierhos, Michaela and Lee, Yeong Su and  Schuster, J\'22org and Kobothanass, Despina  and Bargel, Matthias, year=2011