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Eggert, A., et al. “Who Owns the Customer? Exploring Customer Loyalty in a Channel Context.” Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009.
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Wünderlich, Nancy. Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings. 1st ed., Springer Gabler, 2009.
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Kabst, Rüdiger, et al. Vorteil Interim Management. Vol. 2, 2009, pp. 20–22.
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Kabst, Rüdiger, et al. Manager Auf Zeit: Ignoriert Oder Akzeptiert? Vol. 6, 2009, pp. 3–6.
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