Wach B, Krebs B, Kabst R. HR-Manager als Intrapreneure. In: Schwuchow K, Gutmann J, eds. HR-Trends 2021. Haufe-Lexware; 2021.
LibreCat: /record/24375

Öhlschläger C, Schneider M. Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive. In: Komparatistik Heute. Brill | Fink; 2021:159-173. doi:10.30965/9783846766088_009
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DOI: 10.30965/9783846766088_009

Rohlfing KJ, Cimiano P, Scharlau I, et al. Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems. IEEE Transactions on Cognitive and Developmental Systems. 2021;13(3):717-728. doi:10.1109/tcds.2020.3044366
LibreCat: /record/24456
DOI: 10.1109/tcds.2020.3044366

Henderson CM, Steinhoff L, Harmeling CM, Palmatier RW. Customer Inertia Marketing. Journal of the Academy of Marketing Science. 2021;49(2):350-373. doi:http://dx.doi.org/10.1007/s11747-020-00744-0
LibreCat: /record/45724
DOI: http://dx.doi.org/10.1007/s11747-020-00744-0

Kim JJ, Steinhoff L, Palmatier RW. An Emerging Theory of Loyalty Program Dynamics. Journal of the Academy of Marketing Science. 2021;49(1):71-95. doi:10.1007/s11747-020-00719-1
LibreCat: /record/45725
DOI: 10.1007/s11747-020-00719-1

Steinhoff L, Palmatier RW. Commentary: Opportunities and Challenges of Technology in Relationship Marketing. Australasian Marketing Journal. 2021;29(2):111-117. doi:https://doi.org/10.1016/j.ausmj.2020.07.003
LibreCat: /record/45722
DOI: https://doi.org/10.1016/j.ausmj.2020.07.003

Steinhoff L, Zondag MM. Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages. Journal of Business Research. 2021;129:70-82. doi:10.1016/j.jbusres.2021.02.016
LibreCat: /record/45723
DOI: 10.1016/j.jbusres.2021.02.016

Alberternst B, Steinhoff L, Eggert A, Giesler M. Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together. In: 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg. ; 2021.
LibreCat: /record/45741

Alberternst B, Eggert A, Steinhoff L, Giesler M. Understanding and Measuring Consumer Solidarity as a Collective Bond. In: Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid. ; 2021.
LibreCat: /record/45740

Beverungen D, Kundisch D, Wünderlich N. Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers. Journal of Service Management. 2021;32(4):507-532. doi:10.1108/JOSM-03-2020-0066
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DOI: 10.1108/JOSM-03-2020-0066

Krebs B. Antecedents and Performance Consequences of High-Potential Scheme Use. In: Academy of Management Proceedings. Vol 1. ; 2020.
LibreCat: /record/24373

Pekkarinen S, Hennala L, Tuisku O, et al. Care robots in society: Knowledge and orientation needs. Gerontechnology. 2020. doi:10.4017/gt.2020.19.s.69664
LibreCat: /record/21126
DOI: 10.4017/gt.2020.19.s.69664

Johansson-Pajala R-M, Thommes K, Hoppe JA, et al. The need for care robot orientation in elder care services. Gerontechnology. 2020. doi:10.4017/gt.2020.19.s.69574
LibreCat: /record/21127
DOI: 10.4017/gt.2020.19.s.69574

Kaimann D. Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets. Sustainability. 2020;12(15). doi:10.3390/su12156185
LibreCat: /record/21287
DOI: 10.3390/su12156185

Johansson-Pajala R-M, Thommes K, Hoppe JA, et al. Care Robot Orientation: What, Who and How? Potential Users` Perceptions. International Journal of Social Robotics. 2020:1-15. doi:10.1007/s12369-020-00619-y
LibreCat: /record/17361
DOI: 10.1007/s12369-020-00619-y

Hoppe JA, Johansson-Pajala R-M, Gustafsson C, et al. Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen? Industrie 40 Management. 2.
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Hoppe JA, Johansson-Pajala R-M, Gustafsson C, et al. Assistive robots in care: Expectations and perceptions of older people. In: Haltaufderheide J, Hovemann J, Vollmann J, eds. Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in Elderly Care . Berlin / Boston: De Gruyter; 2020:139-156. doi:10.1515/9783110677485-009
LibreCat: /record/17367
DOI: 10.1515/9783110677485-009

Hoffmann C, Thommes K. Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment. Journal of Economic Behavior &; Organization. 2020:49-65. doi:10.1016/j.jebo.2020.09.034
LibreCat: /record/20882
DOI: 10.1016/j.jebo.2020.09.034

Grund C, Harbring C, Thommes K, Tilkes KR. Decisions on Extending Group Membership—Evidence from a Public Good Experiment. Games. 2020. doi:10.3390/g11040061
LibreCat: /record/20883
DOI: 10.3390/g11040061

Kaimann D. Ancillary market signaling: A two-stage model of economic reputation on ancillary market success. Applied Economics Letters. 2020;27(16):1366-1370. doi:10.1080/13504851.2019.1683136
LibreCat: /record/4627
DOI: 10.1080/13504851.2019.1683136

Purrmann M, Wünderlich N. How to Build Trust on Peer-to-Peer Platforms: An Investigation of the Antecedents of Peer and Platform Trust. In: Proceedings of the 2020 AMA Winter Academic Conference. ; 2020.
LibreCat: /record/16116

Thommes K, Johansson-Pajala R-M, Gustaffson C, et al. Trust development in care robots by opinion leader in the society. Gerontechnology. Published online 2020. doi:10.4017/gt.2020.19.s.70024.4
LibreCat: /record/21128
DOI: 10.4017/gt.2020.19.s.70024.4

Goldbach C, Hoffmann C, Hoppe JA, Pitz T, Thommes K. The fast and the furious—An experimental investigation of the pace of life and risky speed choice in traffic. PloS ONE. 2020;15(7). doi:https://doi.org/10.1371/journal.pone.0236589
LibreCat: /record/17854
DOI: https://doi.org/10.1371/journal.pone.0236589

Pekkarinen S, Hennala L, Tuisku O, et al. Embedding care robots into society and practice: Socio-technical considerations. Futures. 2020;122. doi:https://doi.org/10.1016/j.futures.2020.102593
LibreCat: /record/17857
DOI: https://doi.org/10.1016/j.futures.2020.102593

Schlangenotto D, Schnedler W, Vadovic R. Against All Odds: Tentative Steps Toward Efficient Information Sharing in Groups. Games. 2020;11(3):1--24.
LibreCat: /record/17862

Schnedler W, Stephan NL. Revisiting a Remedy Against Chains of Unkindness. Schmalenbach Business Review. Published online 2020:347-364. doi:10.1007/s41464-020-00090-2
LibreCat: /record/18236
DOI: 10.1007/s41464-020-00090-2

Garnefeld I, Krah T, Böhm E, Gremler DD. Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award). In: 2020 AMA Winter Academic Conference, San Diego, CA. ; 2020.
LibreCat: /record/46689

Eggert A, Böhm E, Akalan R, Gebauer H. Manufacturers’ service growth through mergers and acquisitions – An event study. In: 2020 AMA Winter Academic Conference, San Diego, CA. ; 2020.
LibreCat: /record/46690

Böhm E, Eggert A, Terho H, Ulaga W, Haas A. Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling. Journal of Personal Selling and Sales Management. 2020;40(3):180-197. doi:10.1080/08853134.2020.1778484
LibreCat: /record/46636
DOI: 10.1080/08853134.2020.1778484

Schneider M. Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft in Oliver Stones Wall Street. In: Becker K, ed. Erzähltes Geld Finanzmärkte und Krisen in Literatur, Film und Medien. ; 2020:243-254.
LibreCat: /record/42780

Schneider M. Urbane Arbeitsparadiese gestern und heute. In: Öhlschläger C, ed. Urbane Kulturen und Räume Intermedial. ; 2020:209-221.
LibreCat: /record/18905

Schneider M, Eisele S. Personalwirtschaft. In: Handbuch Gestaltung Digitaler Und Vernetzter Arbeitswelten. Springer; 2020:303-322.
LibreCat: /record/20295

Knorr K, Auer TF, Thommes K. Is Corruption Imprinted? A Study on Preconditions of Corruption in Post-Communist Countries. In: Academy of Management Proceedings. Vol 2020. ; 2020. doi:10.5465/AMBPP.2020.16489.abstract
LibreCat: /record/24330
DOI: 10.5465/AMBPP.2020.16489.abstract

Protte M, Fahr R, Quevedo DE. Behavioral Economics for Human-in-the-loop Control Systems Design: Overconfidence and the hot hand fallacy. IEEE Control Systems Magazine. 2020;40(6):57-76. doi:10.1109/MCS.2020.3019723
LibreCat: /record/21369
DOI: 10.1109/MCS.2020.3019723

Schneider M, Sadowski D, Frick B, Warning S. Personalökonomie und Personalpolitik: Grundlagen einer evidenzbasierten Praxis. Schäffer-Poeschel; 2020.
LibreCat: /record/21566

Schneider M. Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft ain Oliver Stones “Wall Street” . Erzähltes Geld:  Finanzmärkte und Krisen in Literatur, Film und Medien. Published online 2020:243.
LibreCat: /record/18426

Meier H, Auer TF, Sennefelder L. Der Einfluss von gesundheitsförderlichen Maßnahmen auf die Kommunikationsstrukturen: Nutzen für die Arbeitsproduktivität? Journal Gesundheitsförderung für Akteurinnen und Akteure aus Politik, Wissenschaft und Praxis. 2020;(1):58-61.
LibreCat: /record/34861

Lübbecke S, Schnedler W. Don’t patronize me! An experiment on preferences for authorship. Journal of Economics &; Management Strategy. Published online 2020:420-438. doi:10.1111/jems.12347
LibreCat: /record/25806
DOI: 10.1111/jems.12347

Martin KD, Kim JJ, Palmatier RW, et al. Data Privacy in Retail. Journal of Retailing. 2020;96(4):474-489. doi:https://doi.org/10.1016/j.jretai.2020.08.003
LibreCat: /record/45726
DOI: https://doi.org/10.1016/j.jretai.2020.08.003

Payne A, Steinhoff L, Frow P, Eggert A. Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation. Industrial Marketing Management. 2020;87:244-255. doi:https://doi.org/10.1016/j.indmarman.2020.02.015
LibreCat: /record/45727
DOI: https://doi.org/10.1016/j.indmarman.2020.02.015

Eggert A, Frow P, Payne A, Steinhoff L. Understanding and Managing Customer Value Propositions: Introduction to the Special Issue. Industrial Marketing Management. 2020;87:242-243. doi:http://dx.doi.org/10.1016/j.indmarman.2020.01.007
LibreCat: /record/45728
DOI: http://dx.doi.org/10.1016/j.indmarman.2020.01.007

Reimer T, Steinhoff L, Leyer M. “Dear Stranger, This Looks Good on You”: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing. In: 2020 Winter AMA Conference Proceedings, San Diego. ; 2020.
LibreCat: /record/45742

Kaimann D, Hoyer B. Price competition and the Bertrand model: The paradox of the German mobile discount market. Applied Economics Letters. 2019;26(1):54-57. doi:10.1080/13504851.2018.1436141
LibreCat: /record/1139
DOI: 10.1080/13504851.2018.1436141

Endres AE, Recker S, Mir Djawadi B, Hoyer B. Network Formation and Disruption - An Experiment: Are equilibrium networks too complex? Journal of Economic Behavior and Organization . 2019;157:708-734. doi:10.1016/j.jebo.2018.11.004
LibreCat: /record/80
DOI: 10.1016/j.jebo.2018.11.004

Purrmann M, Wünderlich N. Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms. In: Proceedings of the 2019 Frontiers in Service Conference. ; 2019.
LibreCat: /record/15532

Szierbowski-Seibel K, Wach BA, Kabst R. The Collaboration of Human Resource Management and Line Management–An International Comparison. Organization Management Journal. 2019:262-277. doi:10.1080/15416518.2019.1679076
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DOI: 10.1080/15416518.2019.1679076

Prince NR, Kabst R. Impact of national culture on organizations’ use of selection practices. Employee Relations: The International Journal. 2019:1145-1161. doi:10.1108/er-10-2018-0284
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DOI: 10.1108/er-10-2018-0284

Wünderlich NV, Hogreve J, Chowdhury IN, et al. Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys. Journal of Business Research. 2019. doi:10.1016/j.jbusres.2019.07.027
LibreCat: /record/13149
DOI: 10.1016/j.jbusres.2019.07.027

Eggert A, Kleinaltenkamp M, Kashyap V. Mapping Value in Business Markets: An Integrative Framework. Industrial Marketing Management. 2019;79:13--20.
LibreCat: /record/13454

Garnefeld I, Eggert A, Husemann-Kopetzky M, Boehm E. Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science. 2019;47(4):595--616.
LibreCat: /record/13455

Eggert A, Boehm E, Akalan R, Gebauer H. Service Growth by Acquisition – An Event Study. 2019.
LibreCat: /record/13456

Eggert A, Steinhoff L, Witte C. Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. Journal of Marketing. 2019.
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Johansson-Pajala R-M, Thommes K, Hoppe JA, et al. Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots. In: Zhou J, Salvendy G, eds. HCII 2019. Vol 11592. Lecture Notes in Computer Science. Springer; 2019:212-227. doi:10.1007/978-3-030-22012-9_16
LibreCat: /record/8538
DOI: 10.1007/978-3-030-22012-9_16

Eggert A, Böhm E, Akalan R, Gebauer H. Service growth by acquisition – An event study. In: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin. ; 2019.
LibreCat: /record/46675

Garnefeld I, Eggert A, Husemann-Kopetzky M, Böhm E. Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science. 2019;47(4):595-616. doi:10.1007/s11747-019-00653-x
LibreCat: /record/41339
DOI: 10.1007/s11747-019-00653-x

Schneider M. Personalwirtschaft. In: Maier GW, Engels G, Steffen E, eds. Handbuch Gestaltung digitaler und vernetzter Arbeitswelten. Springer; 2019:303-322.
LibreCat: /record/18906

Radermacher K. Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek; 2019.
LibreCat: /record/49216

Schneider M, Iseke A, Pull K. The gender pay gap in European executive boards: the role of executives’ pathway into the board. The International Journal of Human Resource Management. Published online 2019:1-23. doi:10.1080/09585192.2019.1620307
LibreCat: /record/13246
DOI: 10.1080/09585192.2019.1620307

Schneider MR, Iseke A, Pull K. The gender pay gap in European executive boards: the role of executives’ pathway into the board. The International Journal of Human Resource Management. Published online 2019:1-23. doi:10.1080/09585192.2019.1620307
LibreCat: /record/13244
DOI: 10.1080/09585192.2019.1620307

Eggert A, Steinhoff L, Witte C. Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. Journal of Marketing. 2019;83(5):115-132. doi:10.1177/0022242919860802
LibreCat: /record/45729
DOI: 10.1177/0022242919860802

Palmatier RW, Steinhoff L. Relationship Marketing in the Digital Age. Routledge Taylor &; Francis Group; 2019. doi:https://doi.org/10.4324/9781315143583
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DOI: https://doi.org/10.4324/9781315143583

Steinhoff L, Arli D, Weaven S, Kozlenkova IV. Online Relationship Marketing. Journal of the Academy of Marketing Science. 2019;47(3):369-393. doi:https://doi.org/10.1007/s11747-018-0621-6
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DOI: https://doi.org/10.1007/s11747-018-0621-6

Steinhoff L, Zondag M. Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey. In: Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg. ; 2019.
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Maurer A. Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse. Universität Paderborn; 2018.
LibreCat: /record/3313

Michels LJ. The Segmentation of Video-On-Demand Consumers. Universität Paderborn; 2018.
LibreCat: /record/3314

Walter M. Sentiment Analysis of User-Generated Ratings in the Sharing Economy . Universität Paderborn; 2018.
LibreCat: /record/3315

Korn H. Restaurant Reputation and Meal Prices: Empricial Evidence from the German Restaurant Industry. Universität Paderborn; 2018.
LibreCat: /record/3316

Rötzmeier-Keuper J, Hendricks J, Wünderlich N, Schmitz G. Triadic relationships in the context of services for animal companions. Journal of Business Research. 2018;(85):295--303.
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Fanasch P, Frick B. What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance. Journal of Wine Economics. 2018:1-27. doi:10.1017/jwe.2018.28
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DOI: 10.1017/jwe.2018.28

Eggert A, Steinhoff L, Witte C. Are Gift Purchases an Effective Driver of Customer Loyalty? 2018.
LibreCat: /record/6199

Steinhoff L, Witte C, Eggert A. Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. SMR-Journal of Service Management Research. 2018;(2):22--35.
LibreCat: /record/4833

Eggert A, Ulaga W, Frow P, Payne A. Conceptualizing and communicating value in business markets: From value in exchange to value in use. Industrial Marketing Management. 2018:80--90.
LibreCat: /record/4834

Purrmann M, Wünderlich N. Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers. In: Proceedings of the 2018 Frontiers in Service Conference.
LibreCat: /record/4952

Grund C, Harbring C, Thommes K. Group (Re-) formation in public good games: The tale of the bad apple? Journal of Economic Behavior \'26; Organization. 2018:306--319.
LibreCat: /record/4965

Thommes K, Akkerman A. Clean up your network: how a strike changed the social networks of a working team. Team Performance Management: An International Journal. 2018;(1/2):43--63.
LibreCat: /record/4990

Oertel S, Thommes K. History as a source of organizational identity creation. Organization Studies. 2018;39(12):1709-1731. doi:10.1177/0170840618800112
LibreCat: /record/8537
DOI: 10.1177/0170840618800112

Garnefeld I, Boehm E, Klimke L, Oestreich A. I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. Journal of the Academy of Marketing Science. 2018;46(6):1133--1147.
LibreCat: /record/5001

Li C, Dau LA, Kabst R. The more the merrier? Immigrant share and entrepreneurial activities. . Entrepreneurship Theory and Practice . 2018.
LibreCat: /record/5434

Li C, Brodbeck FC, Shenkar O, Ponzi LJ, Fischer J. Embracing the foreign: Cultural attractiveness and international strategy. Strategic Management Journal. 2018.
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Schneid M, Isidor R, Steinmetz H, Kabst R. Age Diversity and team outcomes: A quantitative review. . Journal of Managerial Psychology. 2018.
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Isidor R, Schwens C, Hornung F, Kabst R. The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment. International Business Review (IBR). 2018.
LibreCat: /record/5441

Klonek F, Isidor R, Kauffeld S. Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. . Journal of Change Management. 2018.
LibreCat: /record/5448

Schneid M, Isidor R, Schwens C, Kabst R, Weber I. Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse. Die Betriebswirtschaft. 2018.
LibreCat: /record/5450

Salonen A, Terho H, Boehm E, Rajala R, Virtanen A. Engaging a product-oriented salesforce in solution sales. 2018.
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Salonen A, Terho H, Boehm E, Rajala R, Virtanen A. How to transform a product-focused salesforce to solution sales? 2018.
LibreCat: /record/5481

Stroh-Maraun N, Kaimann D, Cox J. More than skills: A novel matching proposal for multiplayer video games. Entertainment Computing. 2018;25:26-36. doi:10.1016/j.entcom.2017.12.002
LibreCat: /record/1063
DOI: 10.1016/j.entcom.2017.12.002

Kaimann D, Stroh-Maraun N, Cox J. A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption. Journal of Consumer Behaviour. 2018;17(3):290-301. doi:10.1002/cb.1711
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DOI: 10.1002/cb.1711

Weber HI, Vogt S, Eberz-Weber L-M, et al. Participatory Budgeting: Findings From Germany. In: Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications. ; 2018. doi:10.4018/978-1-5225-7669-3.ch054
LibreCat: /record/15270
DOI: 10.4018/978-1-5225-7669-3.ch054

Kaimann D, Stroh-Maraun N, Cox J. Variety in the video game industry: An empirical study of the Wundt curve. Managerial and Decision Economics. 2018;39(3):354-362. doi:10.1002/mde.2909
LibreCat: /record/1031
DOI: 10.1002/mde.2909

Henkelmann S, Böhm E, Cramer C, Eggert A. The bright and dark side of service quality signals: A contingency perspective. In: 2018 AMA Winter Academic Conference, New Orleans, FL. ; 2018.
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Salonen A, Terho H, Böhm E, Rajala R, Virtanen A. How to transform a product-focused salesforce to solution sales? In: 47rd EMAC Annual Conference, Glasgow, UK. ; 2018.
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Salonen A, Terho H, Böhm E, Rajala R, Virtanen A. Engaging a product-oriented salesforce in solution sales. In: ISBM 2018 Academic Conference, Cambridge, MA. ; 2018.
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Garnefeld I, Böhm E, Klimke L, Oestreich A. I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions. Journal of the Academy of Marketing Science. 2018;46(6):1133-1147. doi:10.1007/s11747-018-0600-y
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DOI: 10.1007/s11747-018-0600-y

Eisele S, Schneider M.  Personalwirtschaft. In: Engels G, Maier G, Steffen E, eds. Handbuch Gestaltung digitaler und vernetzter Arbeitswelten. ; 2018:1-20.
LibreCat: /record/4946

Schneider M. Digitalization of Production, Human Capital, and Organizational Capital. In: Harteis C, ed. The Impact of Digitalization in the Workplace. ; 2018:39--52. doi:https://doi.org/10.1007/978-3-319-63257-5_4
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DOI: https://doi.org/10.1007/978-3-319-63257-5_4

Steinhoff L, Witte C, Eggert A. Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement. Journal of Service Management Research. 2018;2(2):22-35. doi:http://dx.doi.org/10.15358/2511-8676-2018-2-22
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DOI: http://dx.doi.org/10.15358/2511-8676-2018-2-22

Steinhoff L, Zondag M. Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey. In: 2018 Winter AMA Conference Proceedings, New Orleans. ; 2018.
LibreCat: /record/45745

Eggert A, Steinhoff L, Witte C. Are Gift Purchases an Effective Driver of Customer Loyalty? In: 2018 Winter AMA Conference Proceedings, New Orleans. ; 2018.
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Krebs B, Wehner M, Kabst R. Wer hat hier das Sagen? Personalmagazin. 2017;2:20-23.
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Krebs B, Wehner M, Kabst R. Nordeuropa hat´s nicht nötig. Personalmagazin. 2017;2:24-25.
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