The fast and the furious—An experimental investigation of the pace of life and risky speed choice in traffic
C. Goldbach, C. Hoffmann, J.A. Hoppe, T. Pitz, K. Thommes, PloS ONE 15 (2020).
LibreCat: /record/17854
DOI: https://doi.org/10.1371/journal.pone.0236589

Embedding care robots into society and practice: Socio-technical considerations
S. Pekkarinen, L. Hennala, O. Tuisku, C. Gustafsson, R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, H. Melkas, Futures 122 (2020).
LibreCat: /record/17857
DOI: https://doi.org/10.1016/j.futures.2020.102593

Against All Odds: Tentative Steps Toward Efficient Information Sharing in Groups
D. Schlangenotto, W. Schnedler, R. Vadovic, Games 11 (2020) 1--24.
LibreCat: /record/17862

Revisiting a Remedy Against Chains of Unkindness
W. Schnedler, N.L. Stephan, Schmalenbach Business Review (2020) 347–364.
LibreCat: /record/18236
DOI: 10.1007/s41464-020-00090-2

Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award)
I. Garnefeld, T. Krah, E. Böhm, D.D. Gremler, in: 2020 AMA Winter Academic Conference, San Diego, CA, 2020.
LibreCat: /record/46689

Manufacturers’ service growth through mergers and acquisitions – An event study
A. Eggert, E. Böhm, R. Akalan, H. Gebauer, in: 2020 AMA Winter Academic Conference, San Diego, CA, 2020.
LibreCat: /record/46690

Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling
E. Böhm, A. Eggert, H. Terho, W. Ulaga, A. Haas, Journal of Personal Selling and Sales Management 40 (2020) 180–197.
LibreCat: /record/46636
DOI: 10.1080/08853134.2020.1778484

Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft in Oliver Stones Wall Street
M. Schneider, in: K. Becker (Ed.), Erzähltes Geld Finanzmärkte und Krisen in Literatur, Film und Medien, 2020, pp. 243–254.
LibreCat: /record/42780

Urbane Arbeitsparadiese gestern und heute
M. Schneider, in: C. Öhlschläger (Ed.), Urbane Kulturen und Räume Intermedial, 2020, pp. 209–221.
LibreCat: /record/18905

Personalwirtschaft
M. Schneider, S. Eisele, in: Handbuch Gestaltung Digitaler Und Vernetzter Arbeitswelten, Springer, 2020, pp. 303–322.
LibreCat: /record/20295

Is Corruption Imprinted? A Study on Preconditions of Corruption in Post-Communist Countries
K. Knorr, T.F. Auer, K. Thommes, in: Academy of Management Proceedings, 2020.
LibreCat: /record/24330
DOI: 10.5465/AMBPP.2020.16489.abstract

Behavioral Economics for Human-in-the-loop Control Systems Design: Overconfidence and the hot hand fallacy
M. Protte, R. Fahr, D.E. Quevedo, IEEE Control Systems Magazine 40 (2020) 57–76.
LibreCat: /record/21369
DOI: 10.1109/MCS.2020.3019723

Personalökonomie und Personalpolitik: Grundlagen einer evidenzbasierten Praxis
M. Schneider, D. Sadowski, B. Frick, S. Warning, Personalökonomie und Personalpolitik: Grundlagen einer evidenzbasierten Praxis, Schäffer-Poeschel, 2020.
LibreCat: /record/21566

Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft ain Oliver Stones "Wall Street" 
M. Schneider, Erzähltes Geld:  Finanzmärkte und Krisen in Literatur, Film und Medien (2020) 243.
LibreCat: /record/18426

Der Einfluss von gesundheitsförderlichen Maßnahmen auf die Kommunikationsstrukturen: Nutzen für die Arbeitsproduktivität?
H. Meier, T.F. Auer, L. Sennefelder, Journal Gesundheitsförderung für Akteurinnen und Akteure aus Politik, Wissenschaft und Praxis (2020) 58–61.
LibreCat: /record/34861

Don't patronize me! An experiment on preferences for authorship
S. Lübbecke, W. Schnedler, Journal of Economics &; Management Strategy (2020) 420–438.
LibreCat: /record/25806
DOI: 10.1111/jems.12347

Data Privacy in Retail
K.D. Martin, J.J. Kim, R.W. Palmatier, L. Steinhoff, D.W. Stewart, B.A. Walker, Y. Wang, S.K. Weaven, Journal of Retailing 96 (2020) 474–489.
LibreCat: /record/45726
DOI: https://doi.org/10.1016/j.jretai.2020.08.003

Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation
A. Payne, L. Steinhoff, P. Frow, A. Eggert, Industrial Marketing Management 87 (2020) 244–255.
LibreCat: /record/45727
DOI: https://doi.org/10.1016/j.indmarman.2020.02.015

Understanding and Managing Customer Value Propositions: Introduction to the Special Issue
A. Eggert, P. Frow, A. Payne, L. Steinhoff, Industrial Marketing Management 87 (2020) 242–243.
LibreCat: /record/45728
DOI: http://dx.doi.org/10.1016/j.indmarman.2020.01.007

cDear Stranger, This Looks Good on Youd: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing
T. Reimer, L. Steinhoff, M. Leyer, in: 2020 Winter AMA Conference Proceedings, San Diego, 2020.
LibreCat: /record/45742

Price competition and the Bertrand model: The paradox of the German mobile discount market
D. Kaimann, B. Hoyer, Applied Economics Letters 26 (2019) 54–57.
LibreCat: /record/1139
DOI: 10.1080/13504851.2018.1436141

Network Formation and Disruption - An Experiment: Are equilibrium networks too complex?
A.E. Endres, S. Recker, B. Mir Djawadi, B. Hoyer, Journal of Economic Behavior and Organization  157 (2019) 708–734.
LibreCat: /record/80
DOI: 10.1016/j.jebo.2018.11.004

Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms
M. Purrmann, N. Wünderlich, in: Proceedings of the 2019 Frontiers in Service Conference, 2019.
LibreCat: /record/15532

The Collaboration of Human Resource Management and Line Management–An International Comparison
K. Szierbowski-Seibel, B.A. Wach, R. Kabst, Organization Management Journal (2019) 262–277.
LibreCat: /record/15268
DOI: 10.1080/15416518.2019.1679076

Impact of national culture on organizations’ use of selection practices
N.R. Prince, R. Kabst, Employee Relations: The International Journal (2019) 1145–1161.
LibreCat: /record/15269
DOI: 10.1108/er-10-2018-0284

Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys
N.V. Wünderlich, J. Hogreve, I.N. Chowdhury, H. Fleischer, S. Mousavi, J. Rötzmeier-Keuper, R. Sousa, Journal of Business Research (2019).
LibreCat: /record/13149
DOI: 10.1016/j.jbusres.2019.07.027

Mapping Value in Business Markets: An Integrative Framework
A. Eggert, M. Kleinaltenkamp, V. Kashyap, Industrial Marketing Management 79 (2019) 13--20.
LibreCat: /record/13454

Exploring the link between payment schemes and customer fraud: a mental accounting perspective
I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, E. Boehm, Journal of the Academy of Marketing Science 47 (2019) 595--616.
LibreCat: /record/13455

Service Growth by Acquisition – An Event Study
A. Eggert, E. Boehm, R. Akalan, H. Gebauer, (2019).
LibreCat: /record/13456

Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships
A. Eggert, L. Steinhoff, C. Witte, Journal of Marketing (2019).
LibreCat: /record/13457

Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots
R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, O. Tuisku, L. Hennala, S. Pekkarinen, H.  Melkas, C. Gustafsson, in: J. Zhou, G. Salvendy (Eds.), HCII 2019, Springer, Cham, 2019, pp. 212–227.
LibreCat: /record/8538
DOI: 10.1007/978-3-030-22012-9_16

Service growth by acquisition – An event study
A. Eggert, E. Böhm, R. Akalan, H. Gebauer, in: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019.
LibreCat: /record/46675

Exploring the link between payment schemes and customer fraud: a mental accounting perspective
I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, E. Böhm, Journal of the Academy of Marketing Science 47 (2019) 595–616.
LibreCat: /record/41339
DOI: 10.1007/s11747-019-00653-x

Personalwirtschaft
M. Schneider, in: G.W. Maier, G. Engels, E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, Springer, 2019, pp. 303–322.
LibreCat: /record/18906

Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen
K. Radermacher, Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen, Universitätsbibliothek, 2019.
LibreCat: /record/49216

The gender pay gap in European executive boards: the role of executives’ pathway into the board
M. Schneider, A. Iseke, K. Pull, The International Journal of Human Resource Management (2019) 1–23.
LibreCat: /record/13246
DOI: 10.1080/09585192.2019.1620307

The gender pay gap in European executive boards: the role of executives’ pathway into the board
M.R. Schneider, A. Iseke, K. Pull, The International Journal of Human Resource Management (2019) 1–23.
LibreCat: /record/13244
DOI: 10.1080/09585192.2019.1620307

Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships
A. Eggert, L. Steinhoff, C. Witte, Journal of Marketing 83 (2019) 115–132.
LibreCat: /record/45729
DOI: 10.1177/0022242919860802

Relationship Marketing in the Digital Age
R.W. Palmatier, L. Steinhoff, Relationship Marketing in the Digital Age, Routledge Taylor &; Francis Group, New York and Abingdon, 2019.
LibreCat: /record/45718
DOI: https://doi.org/10.4324/9781315143583

Online Relationship Marketing
L. Steinhoff, D. Arli, S. Weaven, I.V. Kozlenkova, Journal of the Academy of Marketing Science 47 (2019) 369–393.
LibreCat: /record/45730
DOI: https://doi.org/10.1007/s11747-018-0621-6

Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey
L. Steinhoff, M. Zondag, in: Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg, 2019.
LibreCat: /record/45743

Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse
A. Maurer, Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse, Universität Paderborn, 2018.
LibreCat: /record/3313

The Segmentation of Video-On-Demand Consumers
L.J. Michels, The Segmentation of Video-On-Demand Consumers, Universität Paderborn, 2018.
LibreCat: /record/3314

Sentiment Analysis of User-generated Ratings in the Sharing Economy 
M. Walter, Sentiment Analysis of User-Generated Ratings in the Sharing Economy , Universität Paderborn, 2018.
LibreCat: /record/3315

Restaurant reputation and meal prices: empricial evidence from the German restaurant industry
H. Korn, Restaurant Reputation and Meal Prices: Empricial Evidence from the German Restaurant Industry, Universität Paderborn, 2018.
LibreCat: /record/3316

Triadic relationships in the context of services for animal companions
J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of Business Research (2018) 295--303.
LibreCat: /record/3516

What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance
P. Fanasch, B. Frick, Journal of Wine Economics (2018) 1–27.
LibreCat: /record/5772
DOI: 10.1017/jwe.2018.28

Are Gift Purchases an Effective Driver of Customer Loyalty?
A. Eggert, L. Steinhoff, C. Witte, (2018).
LibreCat: /record/6199

Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement
L. Steinhoff, C. Witte, A. Eggert, SMR-Journal of Service Management Research (2018) 22--35.
LibreCat: /record/4833

Conceptualizing and communicating value in business markets: From value in exchange to value in use
A. Eggert, W. Ulaga, P. Frow, A. Payne, Industrial Marketing Management (2018) 80--90.
LibreCat: /record/4834

Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers
M. Purrmann, N. Wünderlich, in: Proceedings of the 2018 Frontiers in Service Conference, n.d.
LibreCat: /record/4952

Group (Re-) formation in public good games: The tale of the bad apple?
C. Grund, C. Harbring, K. Thommes, Journal of Economic Behavior \'26; Organization (2018) 306--319.
LibreCat: /record/4965

Clean up your network: how a strike changed the social networks of a working team
K. Thommes, A. Akkerman, Team Performance Management: An International Journal (2018) 43--63.
LibreCat: /record/4990

History as a source of organizational identity creation
S. Oertel, K. Thommes, Organization Studies 39 (2018) 1709–1731.
LibreCat: /record/8537
DOI: 10.1177/0170840618800112

I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions
I. Garnefeld, E. Boehm, L. Klimke, A. Oestreich, Journal of the Academy of Marketing Science 46 (2018) 1133--1147.
LibreCat: /record/5001

The more the merrier? Immigrant share and entrepreneurial activities. 
C. Li, L.A. Dau, R. Kabst, Entrepreneurship Theory and Practice.  (2018).
LibreCat: /record/5434

Embracing the foreign: Cultural attractiveness and international strategy.
C. Li, F.C. Brodbeck, O. Shenkar, L.J. Ponzi, J. Fischer, Strategic Management Journal. (2018).
LibreCat: /record/5435

Age Diversity and team outcomes: A quantitative review. 
M. Schneid, R. Isidor, H. Steinmetz, R. Kabst, Journal of Managerial Psychology. (2018).
LibreCat: /record/5439

The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.
R. Isidor, C. Schwens, F. Hornung, R. Kabst, International Business Review (IBR). (2018).
LibreCat: /record/5441

Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. 
F. Klonek, R. Isidor, S. Kauffeld, Journal of Change Management. (2018).
LibreCat: /record/5448

Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse.
M. Schneid, R. Isidor, C. Schwens, R. Kabst, I. Weber, Die Betriebswirtschaft. (2018).
LibreCat: /record/5450

Engaging a product-oriented salesforce in solution sales
A. Salonen, H. Terho, E. Boehm, R. Rajala, A. Virtanen, (2018).
LibreCat: /record/5480

How to transform a product-focused salesforce to solution sales?
A. Salonen, H. Terho, E. Boehm, R. Rajala, A. Virtanen, (2018).
LibreCat: /record/5481

More than skills: A novel matching proposal for multiplayer video games
N. Stroh-Maraun, D. Kaimann, J. Cox, Entertainment Computing 25 (2018) 26–36.
LibreCat: /record/1063
DOI: 10.1016/j.entcom.2017.12.002

A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption
D. Kaimann, N. Stroh-Maraun, J. Cox, Journal of Consumer Behaviour 17 (2018) 290–301.
LibreCat: /record/1173
DOI: 10.1002/cb.1711

Participatory Budgeting: Findings From Germany
H.I. Weber, S. Vogt, L.-M. Eberz-Weber, H. Steinmetz, S.A. Wagner, F. Walther, P. Weber, R. Kabst, in: Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, 2018.
LibreCat: /record/15270
DOI: 10.4018/978-1-5225-7669-3.ch054

Variety in the video game industry: An empirical study of the Wundt curve
D. Kaimann, N. Stroh-Maraun, J. Cox, Managerial and Decision Economics 39 (2018) 354–362.
LibreCat: /record/1031
DOI: 10.1002/mde.2909

The bright and dark side of service quality signals: A contingency perspective
S. Henkelmann, E. Böhm, C. Cramer, A. Eggert, in: 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.
LibreCat: /record/46678

How to transform a product-focused salesforce to solution sales?
A. Salonen, H. Terho, E. Böhm, R. Rajala, A. Virtanen, in: 47rd EMAC Annual Conference, Glasgow, UK, 2018.
LibreCat: /record/46677

Engaging a product-oriented salesforce in solution sales
A. Salonen, H. Terho, E. Böhm, R. Rajala, A. Virtanen, in: ISBM 2018 Academic Conference, Cambridge, MA, 2018.
LibreCat: /record/46676

I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions
I. Garnefeld, E. Böhm, L. Klimke, A. Oestreich, Journal of the Academy of Marketing Science 46 (2018) 1133–1147.
LibreCat: /record/41340
DOI: 10.1007/s11747-018-0600-y

 Personalwirtschaft
S. Eisele, M. Schneider, in: G. Engels, G. Maier, E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, 2018, pp. 1–20.
LibreCat: /record/4946

Digitalization of Production, Human Capital, and Organizational Capital
M. Schneider, in: C. Harteis (Ed.), The Impact of Digitalization in the Workplace, 2018, pp. 39--52.
LibreCat: /record/4928
DOI: https://doi.org/10.1007/978-3-319-63257-5_4

Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement
L. Steinhoff, C. Witte, A. Eggert, Journal of Service Management Research 2 (2018) 22–35.
LibreCat: /record/45731
DOI: http://dx.doi.org/10.15358/2511-8676-2018-2-22

Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey
L. Steinhoff, M. Zondag, in: 2018 Winter AMA Conference Proceedings, New Orleans, 2018.
LibreCat: /record/45745

Are Gift Purchases an Effective Driver of Customer Loyalty?
A. Eggert, L. Steinhoff, C. Witte, in: 2018 Winter AMA Conference Proceedings, New Orleans, 2018.
LibreCat: /record/45744

Wer hat hier das Sagen?
B. Krebs, M. Wehner, R. Kabst, Personalmagazin 2 (2017) 20–23.
LibreCat: /record/24378

Nordeuropa hat´s nicht nötig
B. Krebs, M. Wehner, R. Kabst, Personalmagazin 2 (2017) 24–25.
LibreCat: /record/24379

Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.
H. Rauterberg, B. Krebs, Personalführung 5 (2017) 28–33.
LibreCat: /record/24380

The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets
B. Frick, D. Kaimann, Applied Economics Letters 24 (2017) 1237–1240.
LibreCat: /record/3307
DOI: 10.1080/13504851.2016.1270399

How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.
J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.
LibreCat: /record/3537

Certiû01cation Matters for Service Markets
M.-C. Jakobs, J. Krämer, D. van Straaten, T. Lettmann, in: T.P. Marcelo De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.
LibreCat: /record/115

Managementpraktiken in KMU
K. Thommes, in: D. Müller (Ed.), Controlling Für Kleine Und Mittlere Unternehmen, 2nd ed., De Gruyter, Berlin, Boston, 2017, pp. 367–392.
LibreCat: /record/21130
DOI: 10.1515/9783110517163-015

Talent management and workforce performance: The too-much-potential-talent-effect. 
B.P. Krebs, in: 2017.
LibreCat: /record/20493

The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field
A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field, Universität Paderborn, 2017.
LibreCat: /record/4674

Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action
H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Boehm, Industrial Marketing Management (2017) 42--55.
LibreCat: /record/4836

The customer value proposition: evolution, development, and application in marketing
A. Payne, P. Frow, A. Eggert, Journal of the Academy of Marketing Science (2017) 467--489.
LibreCat: /record/4837

Business service outsourcing in manufacturing firms: an event study
A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498.
LibreCat: /record/4838

Service transition: A viable option for manufacturing companies with deteriorating financial performance?
E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017) 101--111.
LibreCat: /record/4840

Kundenwert
S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017.
LibreCat: /record/4908
DOI: 10.1007/978-3-658-10920-2

Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts
F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.
LibreCat: /record/4933

Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration
A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 37–51.
LibreCat: /record/4941
DOI: 10.1007/978-3-658-10920-2_2

Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen
S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 3–34.
LibreCat: /record/4942
DOI: 10.1007/978-3-658-10920-2_1

Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts
F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.
LibreCat: /record/4947

cService Encounter 2.0d: An investigation into the roles of technology, employees and customers
B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.
LibreCat: /record/4949

A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents
N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.
LibreCat: /record/4955

How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances
I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.
LibreCat: /record/4956

The Role of Contract Types for Employees’ Public Service Motivation
C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398.
LibreCat: /record/4966

Age diversity and its effects on team performance
J. Klabuhn, K. Thommes, in: Academy of Management Proceedings, 2017, p. 15119.
LibreCat: /record/4987

Retourenmanagement zur Steigerung des Kundenwerts
I. Garnefeld, E. Boehm, L. Feider, in: Kundenwert, 2017, pp. 599--624.
LibreCat: /record/5005