@inproceedingsKnorr_Auer_Thommes_2020, title=Is Corruption Imprinted? A Study on Preconditions of Corruption in Post-Communist Countries, volume=2020, DOI=10.5465/AMBPP.2020.16489.abstract, number=1, booktitle=Academy of Management Proceedings, author=Knorr, Karin and Auer, Thorsten Fabian and Thommes, Kirsten, year=2020 

@articleProtte_Fahr_Quevedo_2020, title=Behavioral Economics for Human-in-the-loop Control Systems Design: Overconfidence and the hot hand fallacy, volume=40, DOI=10.1109/MCS.2020.3019723, number=6, journal=IEEE Control Systems Magazine, publisher=IEEE, author=Protte, Marius and Fahr, René and Quevedo, Daniel E., year=2020, pages=57–76 

@bookSchneider_Sadowski_Frick_Warning_2020, title=Personalökonomie und Personalpolitik: Grundlagen einer evidenzbasierten Praxis, publisher=Schäffer-Poeschel, author=Schneider, Martin and Sadowski, Dieter and Frick, Bernd and Warning, Susanne, year=2020 

@articleSchneider_2020, title=Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft ain Oliver Stones “Wall Street” , journal=Erzähltes Geld:  Finanzmärkte und Krisen in Literatur, Film und Medien, publisher=Königshausen &; Neumann, author=Schneider, Martin, year=2020, pages=243 

@articleMeier_Auer_Sennefelder_2020, title=Der Einfluss von gesundheitsförderlichen Maßnahmen auf die Kommunikationsstrukturen: Nutzen für die Arbeitsproduktivität?, number=1, journal=Journal Gesundheitsförderung für Akteurinnen und Akteure aus Politik, Wissenschaft und Praxis, publisher=Conrad-Verlag, author=Meier, Heiko and Auer, Thorsten Fabian and Sennefelder, Lisa, year=2020, pages=58–61 

@articleLübbecke_Schnedler_2020, title=Don’t patronize me! An experiment on preferences for authorship, DOI=10.1111/jems.12347, journal=Journal of Economics &; Management Strategy, author=Lübbecke, Silvia and Schnedler, Wendelin, year=2020, pages=420–438 

@articleMartin_Kim_Palmatier_Steinhoff_Stewart_Walker_Wang_Weaven_2020, title=Data Privacy in Retail, volume=96, DOI=https://doi.org/10.1016/j.jretai.2020.08.003, number=4, journal=Journal of Retailing, author=Martin, K. D. and Kim, J. J. and Palmatier, R. W. and Steinhoff, Lena and Stewart, D. W. and Walker, B. A. and Wang, Y. and Weaven, S. K., year=2020, pages=474–489 

@articlePayne_Steinhoff_Frow_Eggert_2020, title=Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation, volume=87, DOI=https://doi.org/10.1016/j.indmarman.2020.02.015, journal=Industrial Marketing Management, author=Payne, A. and Steinhoff, Lena and Frow, P. and Eggert, A., year=2020, pages=244–255 

@articleEggert_Frow_Payne_Steinhoff_2020, title=Understanding and Managing Customer Value Propositions: Introduction to the Special Issue, volume=87, DOI=http://dx.doi.org/10.1016/j.indmarman.2020.01.007, journal=Industrial Marketing Management, author=Eggert, A. and Frow, P. and Payne, A. and Steinhoff, Lena, year=2020, pages=242–243 

@inproceedingsReimer_Steinhoff_Leyer_2020, title=“Dear Stranger, This Looks Good on You”: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing, booktitle=2020 Winter AMA Conference Proceedings, San Diego, author=Reimer, T. and Steinhoff, Lena and Leyer, M., year=2020 

@articleKaimann_Hoyer_2019, title=Price competition and the Bertrand model: The paradox of the German mobile discount market, volume=26, DOI=10.1080/13504851.2018.1436141, number=1, journal=Applied Economics Letters, publisher=Taylor and Francis Online, author=Kaimann, Daniel and Hoyer, Britta, year=2019, pages=54–57 

@articleEndres_Recker_Mir Djawadi_Hoyer_2019, title=Network Formation and Disruption - An Experiment: Are equilibrium networks too complex?, volume=157, DOI=10.1016/j.jebo.2018.11.004, journal=Journal of Economic Behavior and Organization , author=Endres, Angelika Elfriede and Recker, Sonja and Mir Djawadi, Behnud and Hoyer, Britta, year=2019, pages=708–734 

@inproceedingsPurrmann_Wünderlich_2019, title=Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms, booktitle=Proceedings of the 2019 Frontiers in Service Conference, author=Purrmann, Maren and Wünderlich, Nancy, year=2019 

@articleSzierbowski-Seibel_Wach_Kabst_2019, title=The Collaboration of Human Resource Management and Line Management–An International Comparison, DOI=10.1080/15416518.2019.1679076, journal=Organization Management Journal, author=Szierbowski-Seibel, Klaas and Wach, Bernhard A. and Kabst, Rüdiger, year=2019, pages=262–277 

@articlePrince_Kabst_2019, title=Impact of national culture on organizations’ use of selection practices, DOI=10.1108/er-10-2018-0284, journal=Employee Relations: The International Journal, author=Prince, Nicholas Ryan and Kabst, Rüdiger, year=2019, pages=1145–1161 

@articleWünderlich_Hogreve_Chowdhury_Fleischer_Mousavi_Rötzmeier-Keuper_Sousa_2019, title=Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys, DOI=10.1016/j.jbusres.2019.07.027, journal=Journal of Business Research, author=Wünderlich, Nancy V. and Hogreve, Jens and Chowdhury, Ilma Nur and Fleischer, Hannes and Mousavi, Sahar and Rötzmeier-Keuper, Julia and Sousa, Rui, year=2019 

@articleEggert_Kleinaltenkamp_Kashyap_2019, title=Mapping Value in Business Markets: An Integrative Framework, volume=79, journal=Industrial Marketing Management, author=Eggert, Andreas and Kleinaltenkamp, Michael and Kashyap, Vishal, year=2019, pages=13--20 

@articleGarnefeld_Eggert_Husemann-Kopetzky_Boehm_2019, title=Exploring the link between payment schemes and customer fraud: a mental accounting perspective, volume=47, number=4, journal=Journal of the Academy of Marketing Science, author=Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Boehm, Eva, year=2019, pages=595--616 

@articleEggert_Boehm_Akalan_Gebauer_2019, series=9th BMM-EMAC Biennial International Conference on Business Market Management, title=Service Growth by Acquisition – An Event Study, author=Eggert, Andreas and Boehm, Eva and Akalan, Rodi and Gebauer, Heiko, year=2019, collection=9th BMM-EMAC Biennial International Conference on Business Market Management 

@articleEggert_Steinhoff_Witte_2019, title=Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships, journal=Journal of Marketing, author=Eggert, Andreas and Steinhoff, Lena and Witte, Carina, year=2019 

@inproceedingsJohansson-Pajala_Thommes_Hoppe_Tuisku_Hennala_Pekkarinen10.1007/978-3-030-22012-9_16Melkas_Gustafsson_2019, place=Cham, series=Lecture Notes in Computer Science, title=Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots, volume=11592, DOI=10.1007/978-3-030-22012-9_16, booktitle=HCII 2019, publisher=Springer, author=Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu and10.1007/978-3-030-22012-9_16__Melkas, Helinä and Gustafsson, Christine , editor=Zhou, Jia and Salvendy, Gavriel, year=2019, pages=212–227, collection=Lecture Notes in Computer Science 

@inproceedingsEggert_Böhm_Akalan_Gebauer_2019, title=Service growth by acquisition – An event study, booktitle=9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, author=Eggert, A. and Böhm, Eva and Akalan, R. and Gebauer, H., year=2019 

@articleGarnefeld_Eggert_Husemann-Kopetzky_Böhm_2019, title=Exploring the link between payment schemes and customer fraud: a mental accounting perspective, volume=47, DOI=10.1007/s11747-019-00653-x, number=4, journal=Journal of the Academy of Marketing Science, publisher=Springer Science and Business Media LLC, author=Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Böhm, Eva, year=2019, pages=595–616 

@inbookSchneider_2019, title=Personalwirtschaft, booktitle=Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, publisher=Springer, author=Schneider, Martin, editor=Maier, Günter W. and Engels, Gregor and Steffen, Eckhard, year=2019, pages=303–322 

@bookRadermacher_2019, title=Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen, publisher=Universitätsbibliothek, author=Radermacher, Katharina, year=2019 

@articleSchneider_Iseke_Pull_2019, title=The gender pay gap in European executive boards: the role of executives’ pathway into the board, DOI=10.1080/09585192.2019.1620307, journal=The International Journal of Human Resource Management, author=Schneider, Martin and Iseke, Anja and Pull, Kerstin, year=2019, pages=1–23 

@articleSchneider_Iseke_Pull_2019, title=The gender pay gap in European executive boards: the role of executives’ pathway into the board, DOI=10.1080/09585192.2019.1620307, journal=The International Journal of Human Resource Management, author=Schneider, Martin R. and Iseke, Anja and Pull, Kerstin, year=2019, pages=1–23 

@articleEggert_Steinhoff_Witte_2019, title=Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships, volume=83, DOI=10.1177/0022242919860802, number=5, journal=Journal of Marketing, author=Eggert, A. and Steinhoff, Lena and Witte, C., year=2019, pages=115–132 

@bookPalmatier_Steinhoff_2019, place=New York and Abingdon, title=Relationship Marketing in the Digital Age, DOI=https://doi.org/10.4324/9781315143583, publisher=Routledge Taylor &; Francis Group, author=Palmatier, R. W. and Steinhoff, Lena, year=2019 

@articleSteinhoff_Arli_Weaven_Kozlenkova_2019, title=Online Relationship Marketing, volume=47, DOI=https://doi.org/10.1007/s11747-018-0621-6, number=3, journal=Journal of the Academy of Marketing Science, author=Steinhoff, Lena and Arli, D. and Weaven, S. and Kozlenkova, I. V., year=2019, pages=369–393 

@inproceedingsSteinhoff_Zondag_2019, title=Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey, booktitle=Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg, author=Steinhoff, Lena and Zondag, M., year=2019 

@bookMaurer_2018, title=Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse, publisher=Universität Paderborn, author=Maurer, Alexandra, year=2018 

@bookMichels_2018, title=The Segmentation of Video-On-Demand Consumers, publisher=Universität Paderborn, author=Michels, Luisa Juliane, year=2018 

@bookWalter_2018, title=Sentiment Analysis of User-generated Ratings in the Sharing Economy , publisher=Universität Paderborn, author=Walter, Miriam, year=2018 

@bookKorn_2018, title=Restaurant reputation and meal prices: empricial evidence from the German restaurant industry, publisher=Universität Paderborn, author=Korn, Hanna, year=2018 

@articleRötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title=Triadic relationships in the context of services for animal companions, number=85, journal=Journal of Business Research, publisher=Elsevier, author=Rötzmeier-Keuper, Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud, year=2018, pages=295--303 

@articleFanasch_Frick_2018, title=What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance, DOI=10.1017/jwe.2018.28, journal=Journal of Wine Economics, publisher=Cambridge University Press (CUP), author=Fanasch, Patrizia and Frick, Bernd, year=2018, pages=1–27 

@articleEggert_Steinhoff_Witte_2018, series=2018 Winter AMA Conference Proceedings, title=Are Gift Purchases an Effective Driver of Customer Loyalty?, author=Eggert, Andreas and Steinhoff, Lena and Witte, Carina, year=2018, collection=2018 Winter AMA Conference Proceedings 

@articleSteinhoff_Witte_Eggert_2018, title=Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement, number=2, journal=SMR-Journal of Service Management Research, author=Steinhoff, Lena and Witte, Carina and Eggert, Andreas, year=2018, pages=22--35 

@articleEggert_Ulaga_Frow_Payne_2018, title=Conceptualizing and communicating value in business markets: From value in exchange to value in use, journal=Industrial Marketing Management, author=Eggert, Andreas and Ulaga, Wolfgang and Frow, Pennie and Payne, Adrian, year=2018, pages=80--90 

@inproceedingsPurrmann_Wünderlich, title=Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers, booktitle=Proceedings of the 2018 Frontiers in Service Conference, author=Purrmann, Maren and Wünderlich, Nancy 

@articleGrund_Harbring_Thommes_2018, title=Group (Re-) formation in public good games: The tale of the bad apple?, journal=Journal of Economic Behavior \'26; Organization, author=Grund, Christian and Harbring, Christine and Thommes, Kirsten, year=2018, pages=306--319 

@articleThommes_Akkerman_2018, title=Clean up your network: how a strike changed the social networks of a working team, number=1/2, journal=Team Performance Management: An International Journal, author=Thommes, Kirsten and Akkerman, Agnes, year=2018, pages=43--63 

@articleOertel_Thommes_2018, title=History as a source of organizational identity creation, volume=39, DOI=10.1177/0170840618800112, number=12, journal=Organization Studies, author=Oertel, Simon and Thommes, Kirsten, year=2018, pages=1709–1731 

@articleGarnefeld_Boehm_Klimke_Oestreich_2018, title=I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions, volume=46, number=6, journal=Journal of the Academy of Marketing Science, author=Garnefeld, Ina and Boehm, Eva and Klimke, Lena and Oestreich, Andrea, year=2018, pages=1133--1147 

@articleLi_Dau_Kabst_2018, title=The more the merrier? Immigrant share and entrepreneurial activities. , journal=Entrepreneurship Theory and Practice. , author=Li, C and Dau, L A and Kabst, Rüdiger, year=2018 

@articleLi_Brodbeck_Shenkar_Ponzi_Fischer_2018, title=Embracing the foreign: Cultural attractiveness and international strategy., journal=Strategic Management Journal., author=Li, C and Brodbeck, F C and Shenkar, O and Ponzi, L J and Fischer, J, year=2018 

@articleSchneid_Isidor_Steinmetz_Kabst_2018, title=Age Diversity and team outcomes: A quantitative review. , journal=Journal of Managerial Psychology., author=Schneid, M and Isidor, R and Steinmetz, Holger and Kabst, Rüdiger, year=2018 

@articleIsidor_Schwens_Hornung_Kabst_2018, title=The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment., journal=International Business Review (IBR)., author=Isidor, R and Schwens, C and Hornung, F and Kabst, Rüdiger, year=2018 

@articleKlonek_Isidor_Kauffeld_2018, title=Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. , journal=Journal of Change Management., author=Klonek, F and Isidor, R and Kauffeld, S, year=2018 

@articleSchneid_Isidor_Schwens_Kabst_Weber_2018, title=Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse., journal=Die Betriebswirtschaft., author=Schneid, M and Isidor, R and Schwens, C and Kabst, Rüdiger and Weber, I, year=2018 

@articleSalonen_Terho_Boehm_Rajala_Virtanen_2018, series=ISBM 2018 Academic Conference, title=Engaging a product-oriented salesforce in solution sales, author=Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A, year=2018, collection=ISBM 2018 Academic Conference 

@articleSalonen_Terho_Boehm_Rajala_Virtanen_2018, series=47rd European Marketing Academy (EMAC) Annual Conference, title=How to transform a product-focused salesforce to solution sales?, author=Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A, year=2018, collection=47rd European Marketing Academy (EMAC) Annual Conference 

@articleStroh-Maraun_Kaimann_Cox_2018, title=More than skills: A novel matching proposal for multiplayer video games, volume=25, DOI=10.1016/j.entcom.2017.12.002, journal=Entertainment Computing, publisher=Elsevier, author=Stroh-Maraun, Nadja and Kaimann, Daniel and Cox, Joe, year=2018, pages=26–36 

@articleKaimann_Stroh-Maraun_Cox_2018, title=A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption, volume=17, DOI=10.1002/cb.1711, number=3, journal=Journal of Consumer Behaviour, publisher=Wiley Online Library, author=Kaimann, Daniel and Stroh-Maraun, Nadja and Cox, Joe, year=2018, pages=290–301 

@inbookWeber_Vogt_Eberz-Weber_Steinmetz_Wagner_Walther_Weber_Kabst_2018, title=Participatory Budgeting: Findings From Germany, DOI=10.4018/978-1-5225-7669-3.ch054, booktitle=Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, author=Weber, Henriette I. and Vogt, Sebastian and Eberz-Weber, Lisa-Marie and Steinmetz, Holger and Wagner, Sascha A. and Walther, Falko and Weber, Patrick and Kabst, Rüdiger, year=2018 

@articleKaimann_Stroh-Maraun_Cox_2018, title=Variety in the video game industry: An empirical study of the Wundt curve, volume=39, DOI=10.1002/mde.2909, number=3, journal=Managerial and Decision Economics, publisher=Wiley-Blackwell, author=Kaimann, Daniel and Stroh-Maraun, Nadja and Cox, Joe, year=2018, pages=354–362 

@inproceedingsHenkelmann_Böhm_Cramer_Eggert_2018, title=The bright and dark side of service quality signals: A contingency perspective, booktitle=2018 AMA Winter Academic Conference, New Orleans, FL, author=Henkelmann, S. and Böhm, Eva and Cramer, C. and Eggert, A., year=2018 

@inproceedingsSalonen_Terho_Böhm_Rajala_Virtanen_2018, title=How to transform a product-focused salesforce to solution sales?, booktitle=47rd EMAC Annual Conference, Glasgow, UK, author=Salonen, A. and Terho, H. and Böhm, Eva and Rajala, R. and Virtanen, A., year=2018 

@inproceedingsSalonen_Terho_Böhm_Rajala_Virtanen_2018, title=Engaging a product-oriented salesforce in solution sales, booktitle=ISBM 2018 Academic Conference, Cambridge, MA, author=Salonen, A. and Terho, H. and Böhm, Eva and Rajala, R. and Virtanen, A., year=2018 

@articleGarnefeld_Böhm_Klimke_Oestreich_2018, title=I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions, volume=46, DOI=10.1007/s11747-018-0600-y, number=6, journal=Journal of the Academy of Marketing Science, publisher=Springer Science and Business Media LLC, author=Garnefeld, Ina and Böhm, Eva and Klimke, Lena and Oestreich, Andrea, year=2018, pages=1133–1147 

@inbookEisele_Schneider_2018, title= Personalwirtschaft, booktitle=Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, author=Eisele, Simon and Schneider, Martin, editor=Engels, Gregor and Maier, Gunter and Steffen, Eckhard, year=2018, pages=1–20 

@inbookSchneider_2018, title=Digitalization of Production, Human Capital, and Organizational Capital, DOI=https://doi.org/10.1007/978-3-319-63257-5_4, booktitle=The Impact of Digitalization in the Workplace, author=Schneider, Martin, editor=Harteis, Christian, year=2018, pages=39--52 

@articleSteinhoff_Witte_Eggert_2018, title=Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement, volume=2, DOI=http://dx.doi.org/10.15358/2511-8676-2018-2-22, number=2, journal=Journal of Service Management Research, author=Steinhoff, Lena and Witte, C. and Eggert, A., year=2018, pages=22–35 

@inproceedingsSteinhoff_Zondag_2018, title=Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey, booktitle=2018 Winter AMA Conference Proceedings, New Orleans, author=Steinhoff, Lena and Zondag, M., year=2018 

@inproceedingsEggert_Steinhoff_Witte_2018, title=Are Gift Purchases an Effective Driver of Customer Loyalty?, booktitle=2018 Winter AMA Conference Proceedings, New Orleans, author=Eggert, A. and Steinhoff, Lena and Witte, C., year=2018 

@articleKrebs_Wehner_Kabst_2017, title=Wer hat hier das Sagen?, volume=2, journal=Personalmagazin, author=Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger, year=2017, pages=20–23 

@articleKrebs_Wehner_Kabst_2017, title=Nordeuropa hat´s nicht nötig, volume=2, journal=Personalmagazin, author=Krebs, Benjamin and Wehner, Marius and Kabst, Rüdiger, year=2017, pages=24–25 

@articleRauterberg_Krebs_2017, title=Cranet Survey 2015/2016 - Stand der HR-Digitalisierung., volume=5, journal=Personalführung, author=Rauterberg, Hannah and Krebs, Benjamin, year=2017, pages=28–33 

@articleFrick_Kaimann_2017, title=The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets, volume=24, DOI=10.1080/13504851.2016.1270399, number=17, journal=Applied Economics Letters, publisher=Taylor &; Francis, author=Frick, Bernd and Kaimann, Daniel, year=2017, pages=1237–1240 

@inproceedingsRötzmeier-Keuper_Wünderlich_2017, title=How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study., booktitle=Proceedings of the 2017 Frontiers in Service Conference, author=Rötzmeier-Keuper, Julia and Wünderlich, Nancy, year=2017 

@inproceedingsJakobs_Krämer_van Straaten_Lettmann_2017, title=Certiû01cation Matters for Service Markets, booktitle=The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), author=Jakobs, Marie-Christine and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor, editor=Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas PrinzEditor, year=2017, pages=7–12 

@inbookThommes_2017, place=Berlin, Boston, edition=2, title=Managementpraktiken in KMU, DOI=10.1515/9783110517163-015, booktitle=Controlling für kleine und mittlere Unternehmen, publisher=De Gruyter, author=Thommes, Kirsten, editor=Müller, DavidEditor, year=2017, pages=367–392 

@inproceedingsKrebs_2017, title=Talent management and workforce performance: The too-much-potential-talent-effect. , author=Krebs, Benjamin Philipp, year=2017 

@bookRose_2017, title=The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field, publisher=Universität Paderborn, author=Rose, Anica, year=2017 

@articleTerho_Eggert_Ulaga_Haas_Boehm_2017, title=Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action, journal=Industrial Marketing Management, author=Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva, year=2017, pages=42--55 

@articlePayne_Frow_Eggert_2017, title=The customer value proposition: evolution, development, and application in marketing, number=4, journal=Journal of the Academy of Marketing Science, author=Payne, Adrian and Frow, Pennie and Eggert, Andreas, year=2017, pages=467--489 

@articleEggert_Boehm_Cramer_2017, title=Business service outsourcing in manufacturing firms: an event study, number=3, journal=Journal of Service Management, author=Eggert, Andreas and Boehm, Eva and Cramer, Christina, year=2017, pages=476--498 

@articleBoehm_Eggert_Thiesbrummel_2017, title=Service transition: A viable option for manufacturing companies with deteriorating financial performance?, journal=Industrial Marketing Management, author=Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph, year=2017, pages=101--111 

@bookHelm_Günter_Eggert_2017, place=Wiesbaden, title=Kundenwert, DOI=10.1007/978-3-658-10920-2, publisher=Springer Fachmedien Wiesbaden, year=2017 

@articleWangenheim_Wünderlich_Schumann_2017, title=Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts, number=79, journal=Journal of Business Research, publisher=Elsevier, author=Wangenheim, Florian v and Wünderlich, Nancy V and Schumann, Jan H, year=2017, pages=181--188 

@inbookEggert_2017, place=Wiesbaden, title=Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration, DOI=10.1007/978-3-658-10920-2_2, booktitle=Kundenwert, publisher=Springer Fachmedien Wiesbaden, author=Eggert, Andreas, year=2017, pages=37–51 

@inbookHelm_Günter_Eggert_2017, place=Wiesbaden, title=Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen, DOI=10.1007/978-3-658-10920-2_1, booktitle=Kundenwert, publisher=Springer Fachmedien Wiesbaden, author=Helm, Sabrina and Günter, Bernd and Eggert, Andreas, year=2017, pages=3–34 

@articleWangenheim_Wünderlich_Schumann_2017, title=Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts, number=79, journal=Journal of Business Research, publisher=Elsevier, author=Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H, year=2017, pages=181--188 

@articleLarivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title=“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers, number=79, journal=Journal of Business Research, publisher=Elsevier, author=Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne, year=2017, pages=238--246 

@inproceedingsWünderlich_Paluch_2017, title=A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents, booktitle=Proceedings of the 38th International Conference on Information Systems (ICIS 2017), author=Wünderlich, Nancy and Paluch, Stefanie , year=2017 

@inproceedingsTeßmer_Olsson_Gustafsson_Wünderlich_2017, title=How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances, booktitle=Proceedings of the 2017 Frontiers in Service Conference, author=Teßmer, Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy, year=2017 

@articleGrund_Thommes_2017, title=The Role of Contract Types for Employees’ Public Service Motivation, number=4, journal=Schmalenbach Business Review, author=Grund, Christian and Thommes, Kirsten, year=2017, pages=377--398 

@inproceedingsKlabuhn_Thommes_2017, title=Age diversity and its effects on team performance, number=1, booktitle=Academy of Management Proceedings, author=Klabuhn, Janny and Thommes, Kirsten, year=2017, pages=15119 

@inbookGarnefeld_Boehm_Feider_2017, title=Retourenmanagement zur Steigerung des Kundenwerts, booktitle=Kundenwert, author=Garnefeld, Ina and Boehm, Eva and Feider, Lena, year=2017, pages=599--624 

@inproceedingsLarivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title=Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers., booktitle=Proceedings of QUIS 2017, author=Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne, year=2017 

@inproceedingsBecker-Özcamlica_Teßmer_Wünderlich_2017, title=Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations., booktitle=Proceedings of the 2017 Winter Marketing Educators’ Conference, author=Becker-Özcamlica, Hürrem and Teßmer, Isabel and Wünderlich, Nancy, year=2017 

@articleEggert_Steinhoff_Witte_2017, series=2017 Winter AMA Proceedings, title=The Loyalty Effect of Gift Purchases, author=Eggert, Andreas and Steinhoff, Lena and Witte, Carina, year=2017, collection=2017 Winter AMA Proceedings 

@articleGarnefeld_Boehm_Feider_2017, series=2017 AMA Winter Marketing Educators’ Conference Proceedings, title=Managing the Necessary Evil: Can Payment Methods Reduce Product Returns, author=Garnefeld, I and Boehm, E and Feider, L, year=2017, collection=2017 AMA Winter Marketing Educators’ Conference Proceedings 

@articleCramer_Boehm_Eggert_2017, series=2017 AMA Winter Marketing Educators’ Conference Proceedings, title=Service Awards: Do They Help or Harm in Case of a Service Failure?, author=Cramer, C and Boehm, E and Eggert, A, year=2017, collection=2017 AMA Winter Marketing Educators’ Conference Proceedings 

@bookSürücü_Mir Djawadi_Brangewitz_2017, title=Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries, publisher=Universität Paderborn, author=Sürücü, Oktay and Mir Djawadi, Behnud and Brangewitz, Sonja, year=2017 

@articleFrick_Gergaud_Winter_2017, title=The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry, volume=2, DOI=10.3727/216929717X15046207899410, number=4, journal=Gastronomy and Tourism, publisher=Cognizant Communication Corporation, author=Frick, Bernd and Gergaud, Olivier and Winter, Petra, year=2017, pages=259-271(13) 

@inproceedingsJohn_Feldotto_Hemsen_Klingsieck_Kundisch_Langendorf_2017, title=Towards a Lean Approach for Gamifying Education, booktitle=Proceedings of the 25th European Conference on Information Systems (ECIS), author=John, Thomas and Feldotto, Matthias and Hemsen, Paul and Klingsieck, Katrin and Kundisch, Dennis and Langendorf, Mike, year=2017, pages=2970–2979 

@inproceedingsGarnefeld_Böhm_Feider_2017, title=Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award), booktitle=2017 AMA Winter Academic Conference, Orlando, FL, author=Garnefeld, I. and Böhm, Eva and Feider, L., year=2017 

@inproceedingsCramer_Böhm_Eggert_2017, title=Service Awards: Do They Help or Harm in Case of a Service Failure?, booktitle=2017 AMA Winter Academic Conference, Orlando, FL, author=Cramer, C. and Böhm, Eva and Eggert, A., year=2017