Steinhoff L, Palmatier RW. Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects. Journal of the Academy of Marketing Science. 2016;44(1):88-107. doi:10.1007/s11747-014-0405-6

Witte C, Steinhoff L, Eggert A. The Power of Gift Purchases in Strengthening Customer-Company Relationships. In: Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo. ; 2016.

Steinhoff L, Fang E, Palmatier RW, Wang K. Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series.; 2016:16-121.

Fanasch P. Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg. Universität Paderborn; 2015.

Walczok GP. Die Veränderung des Mobilfunkmarktes durch die Discountanbieter. Universität Paderborn; 2015.

Cox J, Kaimann D. How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry. Journal of Consumer Behaviour. 2015;14(6):366-377. doi:10.1002/cb.1553

Grund C, Thommes K. Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation.; 2015.

Grund C, Harbring C, Thommes K. Cooperation in Diverse Teams: The Role of Temporary Group Membership.; 2015.

Fahr R, Mir Djawadi B. “and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment. Journal of Economic Psychology. 2015:48-59. doi:10.1016/j.joep.2015.03.002

Eggert A, Steinhoff L, Witte C.  You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty. In: 2015 AMA Summer Marketing Educators’ Conference Proceedings. ; 2015.

Cramer C, Böhm E, Eggert A. Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms. In: Proceedings of the 44th European Marketing Academy (EMAC) Conference. ; 2015.

Feider L, Garnefeld I, Böhm E. Threatening customers not to return – An effective strategy for online retailers? In: Proceedings of the 44th European Marketing Academy (EMAC) Conference. ; 2015.

Wünderlich N, Heinonen K, Ostrom AL, et al. Futurizing” Smart Service: Implications for Service Researchers and Managers. Journal of Services Marketing. 2015;29(6/7):442-447.

Gustafsson A, Aksoy L, Brady MK, et al. Conducting Service Research that Matters. Journal of Services Marketing. 2015;29(6/7):425-429.

Scherer A, Wünderlich N, Von Wangenheim F. The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention. MIS Quarterly. 2015;39(1):177-200.

Breugelmans E, Bijmolt THA, Zhang J, et al. Advancing Research on Loyalty Programs: A Future Research Agenda. Marketing Letters. 2015;26(2):127-139.

Eggert A, Steinhoff L, Garnefeld I. Managing the bright and dark sides of status endowment in hierarchical loyalty programs. Journal of Service Research. 2015;18(2):210--228.

Terho H, Eggert A, Haas A, Ulaga W. How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling. Industrial Marketing Management. 2015:12--21.

Eggert A, Thiesbrummel C, Deutscher C. Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies? Industrial Marketing Management. 2015:173--183.

Djawadi BM, Fahr R. “...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment.” Journal of Economic Psychology. 2015;48:48-59.

Eggert A, Haas A, Ulaga W, Terho H. Wertbasiertes Verkaufen auf Industriegütermärkten. In: Handbuch Business-to-Business-Marketing. Wiesbaden: Springer Fachmedien Wiesbaden; 2015:483-495. doi:10.1007/978-3-8349-4681-2_23

Grund C, Harbring C, Thommes K. Public good provision in blended groups of partners and strangers. Economics Letters. 2015:41--44.

Thommes K, Vyrastekova J, Akkerman A. Behavioral spillovers from freeriding in multilevel interactions. Journal of Behavioral and Experimental Economics. 2015:78--87.

Fahr R, Foit D. Kleine Unternehmen - kleine Verantwortung? Theorie und Praxis unternehmerischer Verantwortung im Mittelstand. In: Becker W, Ulrich P, eds. BWL Im Mittelstand - Grundlagen-Besonderheiten-Entwicklungen". 1st ed. Stuttgart: W. Kohlhammer-Verlag; 2015:Chapter 4.6.1.

Thommes K, Oertel S. History as a Source of Competitive Advantages. Scandinavian Management Journal. 2015;31:549-560.

Wehner MC, Schwens C, Kabst R. Individual-Level Experience and Organizational-Level Absorptive Capacity: The Special Case of International New Ventures. Journal of Business Economics. 2015.

Hütt P, Baum M, Schwens C, Kabst R. Foreign Direct Investment Location Choice of Small- and Medium-Sized Enterprises: The Risk of Value Erosion of Firm-Specific Resources. International Business Review. 2015.

Wolf S, Weißenberger BE, Wehner MC, Kabst R. Controllers as Business Partners in Managerial Decision-Making: Attitude, Subjective Norm, and Internal Improvements. Journal of Accounting &; Organizational Change. 2015.

Isidor R, Schwens C, Kabst R.  Interim Management Utilization, Firm Flexibility and its Impact on Firm Performance. International Journal of Human Resources Development and Management . 2015.

Baum M, Schäfer M, Kabst R. Modeling the Impact of Advertisement-Image Congruity on Applicant Attraction. Human Resource Management . 2015.

Baum M, Kabst R.  The effectiveness of recruitment advertisement and recruitment websites: Indirect and interactive effects on applicant attraction. Human Resource Management (HRM). 2015.

Wehner MC, Giardini A, Kabst R. Recruitment Process Outsourcing and Applicant Reactions: When Does Image Make a Difference? . Human Resource Management . 2015.

Li C, Parboteeah P. The effect of culture on the responsiveness of firms to mimetic forces: Imitative foreign joint venture entries into China, 1985–2003. Journal of World Business. 2015;50(3):465-476.

Schneid M, Isidor R, Li C, Kabst R. The influence of cultural context on the relationship between gender diversity and team performance: A meta-analysis. International Journal of Human Resource Management. 2015;26(6):733-756.

Feider L, Garnefeld I, Böhm E. Threatening customers not to return – An effective strategy for online retailers? In: 44th EMAC Annual Conference, Leuven. ; 2015.

Eggert A, Böhm E, Cramer C. Stock market reactions to customer service outsourcing in manufacturing firms. In: 2015 AMA Winter Academic Conference, San Antonio, TX. ; 2015.

Böhm E, Eggert A, Terho H, Ulaga W, Haas A. Recognizing value creation opportunities in business markets. In: 2015 AMA Winter Academic Conference, San Antonio, TX. ; 2015.

Eggert A, Böhm E, Cramer C. Stock market reactions to business service outsourcing in manufacturing firms. In: 44th EMAC Annual Conference, Leuven. ; 2015.

Iseke A, Kocks B, Schneider M, Schulze-Bentrop C. Cross-cutting organizational and demographic divides and the performance of research and development teams: two wrongs can make a right. R\'26;D Management. 2015;(1):23--40.

Eggert A, Steinhoff L, Garnefeld I. Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs. Journal of Service Research. 2015;18(2):210-228. doi:10.1177/1094670514566797

Eggert A, Steinhoff L, Witte C. You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty. In: 2015 AMA Summer Marketing Educators’ Conference Proceedings, Chicago. ; 2015.

Kaimann D, Cox J. The Interaction of Signals: A Fuzzy Set Analysis of the Video Game Industry. Universität Paderborn; 2014.

Scheel F. The Economics of Individual Behavior in Competitive Environments: Empirical Evidence from Real-Life Tournaments. Universität Paderborn; 2014.

Rötzmeier-Keuper J, Wünderlich N. Customer collectives in healthcare: The transformative potential of service to overcome consumer vulnerability. In:  Proceedings of the 39th Annual Macromarketing Conference. ; 2014.

Rötzmeier-Keuper J, Wünderlich N.  Interdependent Relationships Between and among Service Providers and Customer Collectives. In: Proceedings of the AMA SERVSIG International Service Research Conference. ; 2014.

Eggert A, Böhm E, Cramer C. Stock Market Reactions to Customer Service Outsourcing in Manufacturing Firms. In: 2015 AMA Winter Marketing Educators’ Conference Proceedings. ; 2014.

Kanuri V, Münkhoff E, Scheer LK. Service transition versus service infusion: Different pathways to success for service-oriented manufacturers? In: ISBM 2014 Academic Conference. ; 2014.

Eggert A, Haas A, Terho H, Ulaga W, Münkhoff E. Selling value in business markets: Why a powerful idea often fails. In: ISBM 2014 Academic Conference. ; 2014.

Ritter T, Eggert A, Münkhoff E, Ulaga W. The corporate marketing department - Between value and vanish. In: ISBM 2014 Academic Conference. ; 2014.

Eggert A, Münkhoff E, Thiesbrummel C. Service transition: A viable option for manufacturing companies with declining financial performance? In: Proceedings of the 43rd European Marketing Academy (EMAC) Conference. ; 2014.

Terho H, Eggert A, Ulaga W, Haas A. Overcoming Roadblocks to Value-Based Selling: Aligning Organizational Support With Sales Force Activities. In: 2014 AMA Winter Marketing Educators’ Proceedings. ; 2014.

Schumann JH, Wünderlich N, Evanschitzky H. Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits. Journal of Retailing. 2014;90(1):111-118.

Mir Djawadi B, Fahr R, Turk F. Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change. Value in Health. 2014;(8):814-822. doi:10.1016/j.jval.2014.08.2669

Eggert A, Hogreve J, Ulaga W, Muenkhoff E. Revenue and profit implications of industrial service strategies. Journal of Service Research. 2014;(1):23--39.

Djawadi BM, Fahr R, Turk F. “Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change.” Value in Health. 2014;17(8):814-822.

Janssen E, Fahr R. The Wage Effects of Social Norms-Evidence of Deviations from Peers’ Body Mass in Europe.; 2014.

Thommes K, Faure M, Heine K. The internal market and the consumer: what consumers actually choose. Colum J Eur L. 2014:47.

Thommes K, Akkerman A, Torenvlied R, Born M. The dark side of solidarity: social norms and social relations in the aftermath of strikes. Industrial relations journal. 2014;(4):348--367.

Schneider M, Eggert A. Embracing complex causality with the QCA method: An invitation. Journal of Business Market Management. 2014;7(1):312–328.

Eggert A, Thiesbrummel C, Deutscher C. Differential effects of product and service innovations on the financial performance of industrial firms. Journal of Business Market Management. 2014;7(3):380-405.

Steinhoff L, ed.  Loyalitätswirkung Des Geschenkten Bevorzugten Kundenstatus – Eine Theoretische Und Empirisch-Experimentelle Analyse. Wiesbaden: Springer Gabler; 2014.

Kolle A. Gender and Ethnic Discrimination in Hiringf: Evidence from Field Experiments in the German Labor Market. Universität Paderborn; 2014.

Kaimann D. Decision Making under Asymmetric Information in Markets for Experience Goods: Empirical Evidence of Signaling Effects on Consumer Perceptions. Universität Paderborn; 2014.

Fahr R, Janssen EA, Sureth-Sloane C. Can Tax Rate Increases Foster Investment Under Entry and Exit Flexibility? - Insights from an Economic Experiment. Vol 166.; 2014.

Fahr R. Vom Wollen und Können ethischen Entscheidens. Theologie und Glaube. 2014:260-269.

Fahr R. Verantwortungsvolles Handeln in Unternehmen. Die Rolle von Kognitiven Verzerrungen Und Selbsttäuschung Bei Ethischen Entscheidungen. Paderborn: Klaus von Stoch; 2014:137-166.

Akkerman A, Torenvlied R, Lehr A, Thommes K. Contagious conflict: spill-over effects of labor conflict between and within organizations. In: Social Conflict within and between Groups. Psychology Press; 2014.

Thommes K, Walgenbach P, Oertel S. Die Rechte von Arbeitnehmervertretern in Ost- Und Westeuropa - Einheitseuropa Oder Zweiklassengesellschaft? Rainer Hampp-Verlag; 2014:216-245.

Zapkau FB, Schwens C, Kabst R. The Role of prior Entrepreneurial Exposure in the Entrepreneurial Process: A Review and Future Research Implications. Journal of Small Business Management. 2014.

Vogt S, Förster B, Kabst R. Social media and e-participation: Challenges of social media for managing public projects. International Journal of Public Administration in the Digital Age . 2014;1(3):87-107. doi:10.4018/ijpada.2014070105

Zapkau FB, Schwens C, Kabst R. Foreign Direct Investments and domestic employment of German SMEs: The moderating effect of owner-management. Journal of Small Business Management (JSBM). 2014;52(3):451-476.

Isidor R, Steinmetz H, Schwens C, Kabst R. Linking Transaction Cost and Social Exchange Theory to Explain Strategic Alliance Performance: A Meta-Analytic Structural Equation Model.  International Journal of Strategic Business Alliances. 2014;3(2).

Strohmeier S, Kabst R. Configurations of e-HRM - An Empirical Exploration. Employee Relations. 2014;36(4):333-353.

Schnedler W, Vanberg C. Playing hard to get: an economic rationale for crowding out of intrinsically motivated behavior. European Economic Review. Published online 2014.

Eggert A, Münkhoff E, Thiesbrummel C. Service transition: A viable option for manufacturing companies with declining financial performance? In: 43rd EMAC Annual Conference, Valencia. ; 2014.

Kanuri V, Münkhoff E, Scheer LK. Service transition versus service infusion: Different pathways to success for service-oriented manufacturers? In: ISBM 2014 Academic Conference, San Francisco, CA. ; 2014.

Münkhoff E, Eggert A, Terho H, Haas A, Ulaga W. Salespersons’ solution crafting capability: A knowledge-based perspective. In: ISBM 2014 Academic Conference, San Francisco, CA. ; 2014.

Eggert A, Haas A, Terho H, Ulaga W, Münkhoff E. Selling value in business markets: Why a powerful idea often fails. In: ISBM 2014 Academic Conference, San Francisco, CA. ; 2014.

Eggert A, Hogreve J, Ulaga W, Münkhoff E. Revenue and Profit Implications of Industrial Service Strategies. Journal of Service Research. 2014;17(1):23-39. doi:10.1177/1094670513485823

Schneider M, Eggert A. Embracing complex causality with the QCA method: An invitation. Journal of Business Market Management. 2014;(1):312--328.

Wozny C, Schneider M. A matter of degree: the continuing training gap for women in Europe. Socio-Economic Review. 2014;(2):353--379.

Steinhoff L. Loyalitätswirkung des geschenkten bevorzugten Kundenstatus – Eine theoretische und empirisch-experimentelle Analyse. Springer Gabler; 2014. doi:10.1007/978-3-658-06357-3

Eggert A, Garnefeld I, Steinhoff L. How Profound Is the Allure of Endowed Status in Hierarchical Loyalty Programs? In: Geyer-Schulz A, Meyer-Waarden L, eds. Customer &; Service Systems, Special Issue: Customer Empowerment, 1 (1). KIT Scientific Publishing; 2014:31-36. doi:10.5445/KSP/1000038784/04

Steinhoff L, Palmatier RW. Three Perspectives for Making Loyalty Programs More Effective. In: Geyer-Schulz A, Meyer-Waarden L, eds. Customer &; Service Systems, Special Issue: Customer Empowerment, 1 (1). KIT Scientific Publishing; 2014:147-152. doi:10.5445/KSP/1000038784/16

Henderson CM, Steinhoff L, Palmatier RW. Consequences of Customer Engagement: How Customer Engagement Alters the Effects of Habit-, Dependence-, and Relationship-Based Intrinsic Loyalty, Marketing Science Institute (MSI) Working Paper Series.; 2014:14-121.

Oertel S, Thommes K, Walgenbach P. Born in the GDR: Imprinting, Structural Inertia and the Survival Chances of Organizations. In: Atinc G, ed. Academy of Management Annual Meeting Proceedings. ; 2013. doi:10.5465/ambpp.2013.11642abstract

Eggert A, Thiesbrummel C, Deutscher C. Can service innovations substitute or complement product innovations? The case of German industrial firms. In: Proceedings of the 20th International Product Development Management Conference. ; 2013.

Eggert A, Ulaga W, Steiner M, Backhaus K. Increasing Customers’ Willingness to Pay for Hybrid Offerings: The Impact of Price Presentation Formats. In: Proceedings of the 42nd European Marketing Academy (EMAC) Conference. ; 2013.

Garnefeld I, Münkhoff E, Raum K. Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice? In: Proceedings of the 42nd European Marketing Academy (EMAC) Conference. ; 2013.

Münkhoff E, Garnefeld I, Bruns A. How to prolong a sales promotion – Ex-post time extension versus reframing. In: Roceedings of the 42nd European Marketing Academy (EMAC) Conference. ; 2013.

Posner  T, Garnefeld I, Eggert A. Creating Emotional Brand Attachment through the Salesperson’s Brand-Consistent Behavior. In: Proceedings of the 42nd European Marketing Academy (EMAC) Conference. ; 2013.

Steinhoff L, Palmatier RW. The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance. In: Proceedings of the 42nd European Marketing Academy (EMAC) Conference. ; 2013.

Eggert A, Thiesbrummel C, Deutscher C. Exploring differential effects of product and service innovations on industrial firms’ financial performance. In: 2013 AMA Winter Marketing Educators’ Proceedings. ; 2013.

Wünderlich N, Wangenheim FV, Bitner MJ. High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services. Journal of Service Research. 2013;16(1):3-20.

Kabst R, Wehner MC. Editorial: Internationales Personalmanagement: Den kulturellen Kontext gestalten. PERSONALquartely. 2013;65(4):34-39.

Weber P, Kabst R. Unterstützung von Kommunalverwaltung bei Bürgerbeteiligung. In: Hill H, ed. Verwaltungskommunikation - Wissenschaftliche Analyse Und Praktische Beispiele. Baden-Baden: Nomos; 2013:145-152.

Weber H, Wehner M, Kabst R. Institutional Determinants of Work-Family Practices: An International Comparative Examination. . In: ; 2013.

Golubovic S, Wehner M, Baum M, Kabst R. HR-Praktiken und Innovation: Wie können Wissens- und Technologievorsprünge im Unternehmen generiert werden? In: ; 2013.

Isidor R, Wehner M, Li C, Kabst R. Institutional Pressures and Interorganizational Imitation: A Quasilongitudinal Analyses of Temporary Work in the UK and Germany. In: ; 2013.

Frick B, Simmons R. The Impact of Individual and Collective Reputation on Wine Prices: Empirical Evidence from the Mosel Valley. Journal of Business Economics. 2013;83(2):101-119. doi:10.1007/s11573-013-0652-x