@articleSteinhoff_Palmatier_2016, title=Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects, volume=44, DOI=10.1007/s11747-014-0405-6, number=1, journal=Journal of the Academy of Marketing Science, author=Steinhoff, Lena and Palmatier, R. W., year=2016, pages=88–107 

@inproceedingsWitte_Steinhoff_Eggert_2016, title=The Power of Gift Purchases in Strengthening Customer-Company Relationships, booktitle=Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo, author=Witte, C. and Steinhoff, Lena and Eggert, A., year=2016 

@bookSteinhoff_Fang_Palmatier_Wang_2016, title=Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series, author=Steinhoff, Lena and Fang, E. and Palmatier, R. W. and Wang, K., year=2016, pages=16–121 

@bookFanasch_2015, title=Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg, publisher=Universität Paderborn, author=Fanasch, Patrizia, year=2015 

@bookWalczok_2015, title=Die Veränderung des Mobilfunkmarktes durch die Discountanbieter, publisher=Universität Paderborn, author=Walczok, Gregor Paul, year=2015 

@articleCox_Kaimann_2015, title=How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry, volume=14, DOI=10.1002/cb.1553, number=6, journal=Journal of Consumer Behaviour, publisher=Wiley Online Library, author=Cox, Joe and Kaimann, Daniel, year=2015, pages=366–377 

@bookGrund_Thommes_2015, title=Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation, author=Grund, Christian and Thommes, Kirsten, year=2015 

@bookGrund_Harbring_Thommes_2015, title=Cooperation in Diverse Teams: The Role of Temporary Group Membership, author=Grund, Christian and Harbring, Christine and Thommes, Kirsten, year=2015 

@articleFahr_Mir Djawadi_2015, title=“and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment., DOI=10.1016/j.joep.2015.03.002, journal=Journal of Economic Psychology, publisher=Elsevier, author=Fahr, Rene and Mir Djawadi, Behnud, year=2015, pages=48–59 

@inproceedingsEggert_Steinhoff_Witte_2015, title= You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty, booktitle=2015 AMA Summer Marketing Educators’ Conference Proceedings, author=Eggert, A and Steinhoff, L and Witte, C, year=2015 

@inproceedingsCramer_Böhm_Eggert_2015, title=Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms, booktitle=Proceedings of the 44th European Marketing Academy (EMAC) Conference, author=Cramer, C and Böhm, E and Eggert, A, year=2015 

@inproceedingsFeider_Garnefeld_Böhm_2015, title=Threatening customers not to return – An effective strategy for online retailers?, booktitle=Proceedings of the 44th European Marketing Academy (EMAC) Conference, author=Feider, L and Garnefeld, I and Böhm, E, year=2015 

@articleWünderlich_Heinonen_Ostrom_Patricio_Sousa_Voss_Lemmink_2015, title=Futurizing” Smart Service: Implications for Service Researchers and Managers., volume=29, number=6/7, journal=Journal of Services Marketing, publisher=Emerald Group Publishing Limited, author=Wünderlich, Nancy and Heinonen, Kristina and Ostrom, Amy L and Patricio, Lia and Sousa, Rui and Voss, Chris and Lemmink, Jos, year=2015, pages=442–447 

@articleGustafsson_Aksoy_Brady_McColl-Kennedy_Sirianni_Witell_Wünderlich_2015, title=Conducting Service Research that Matters., volume=29, number=6/7, journal=Journal of Services Marketing, publisher=Emerald Group Publishing Limited, author=Gustafsson, Anders and Aksoy, Lerzan and Brady, Michael K and McColl-Kennedy, Janet R and Sirianni, Nancy J and Witell, Lars and Wünderlich, Nancy, year=2015, pages=425–429 

@articleScherer_Wünderlich_Von Wangenheim_2015, title=The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention., volume=39, number=1, journal=MIS Quarterly, publisher=MIS RC, author=Scherer, Anne and Wünderlich, Nancy and Von Wangenheim, Florian, year=2015, pages=177–200 

@articleBreugelmans_Bijmolt_Zhang_Basso_Dorotic_Kopalle_Minnema_Mijnlieff_Wünderlich_2015, title=Advancing Research on Loyalty Programs: A Future Research Agenda., volume=26, number=2, journal=Marketing Letters, publisher=Springer, author=Breugelmans, Els and Bijmolt, Tammo H A and Zhang, Jie and Basso, Leonardo J and Dorotic, Matilda and Kopalle, Praveen and Minnema, Alec and Mijnlieff, Willem Jan and Wünderlich, Nancy, year=2015, pages=127–139 

@articleEggert_Steinhoff_Garnefeld_2015, title=Managing the bright and dark sides of status endowment in hierarchical loyalty programs, volume=18, number=2, journal=Journal of Service Research, author=Eggert, Andreas and Steinhoff, Lena and Garnefeld, Ina, year=2015, pages=210--228 

@articleTerho_Eggert_Haas_Ulaga_2015, title=How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling, journal=Industrial Marketing Management, author=Terho, Harri and Eggert, Andreas and Haas, Alexander and Ulaga, Wolfgang, year=2015, pages=12--21 

@articleEggert_Thiesbrummel_Deutscher_2015, title=Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?, journal=Industrial Marketing Management, author=Eggert, Andreas and Thiesbrummel, Christoph and Deutscher, Christian, year=2015, pages=173--183 

@articleDjawadi_Fahr_2015, title=“...and they are really lying: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment”, volume=48, journal=Journal of Economic Psychology, author=Djawadi, Behnud Mir and Fahr, René, year=2015, pages=48–59 

@inbookEggert_Haas_Ulaga_Terho_2015, place=Wiesbaden, title=Wertbasiertes Verkaufen auf Industriegütermärkten, DOI=10.1007/978-3-8349-4681-2_23, booktitle=Handbuch Business-to-Business-Marketing, publisher=Springer Fachmedien Wiesbaden, author=Eggert, Andreas and Haas, Alexander and Ulaga, Wolfgang and Terho, Harri, year=2015, pages=483–495 

@articleGrund_Harbring_Thommes_2015, title=Public good provision in blended groups of partners and strangers, journal=Economics Letters, author=Grund, Christian and Harbring, Christine and Thommes, Kirsten, year=2015, pages=41--44 

@articleThommes_Vyrastekova_Akkerman_2015, title=Behavioral spillovers from freeriding in multilevel interactions, journal=Journal of Behavioral and Experimental Economics, author=Thommes, Kirsten and Vyrastekova, Jana and Akkerman, Agnes, year=2015, pages=78--87 

@inbookFahr_Foit_2015, place=Stuttgart, edition=1, title=Kleine Unternehmen - kleine Verantwortung? Theorie und Praxis unternehmerischer Verantwortung im Mittelstand, booktitle=BWL im Mittelstand - Grundlagen-Besonderheiten-Entwicklungen", publisher=W. Kohlhammer-Verlag, author=Fahr, Rene and Foit, Dörte, editor=Becker, W. and Ulrich, P.Editors, year=2015, pages=Chapter 4.6.1 

@articleThommes_Oertel_2015, title=History as a Source of Competitive Advantages, volume=31, journal=Scandinavian Management Journal, author=Thommes, Kirsten and Oertel, Simon, year=2015, pages=549–560 

@articleWehner_Schwens_Kabst_2015, title=Individual-Level Experience and Organizational-Level Absorptive Capacity: The Special Case of International New Ventures., journal=Journal of Business Economics., author=Wehner, M C and Schwens, C and Kabst, Rüdiger, year=2015 

@articleHütt_Baum_Schwens_Kabst_2015, title=Foreign Direct Investment Location Choice of Small- and Medium-Sized Enterprises: The Risk of Value Erosion of Firm-Specific Resources., journal=International Business Review., author=Hütt, P and Baum, M and Schwens, C and Kabst, Rüdiger, year=2015 

@articleWolf_Weißenberger_Wehner_Kabst_2015, title=Controllers as Business Partners in Managerial Decision-Making: Attitude, Subjective Norm, and Internal Improvements., journal=Journal of Accounting &; Organizational Change., author=Wolf, S and Weißenberger, B E and Wehner, M C and Kabst, Rüdiger, year=2015 

@articleIsidor_Schwens_Kabst_2015, title= Interim Management Utilization, Firm Flexibility and its Impact on Firm Performance., journal=International Journal of Human Resources Development and Management. , author=Isidor, R and Schwens, C and Kabst, Rüdiger, year=2015 

@articleBaum_Schäfer_Kabst_2015, title=Modeling the Impact of Advertisement-Image Congruity on Applicant Attraction., journal=Human Resource Management. , author=Baum, M and Schäfer, M and Kabst, Rüdiger, year=2015 

@articleBaum_Kabst_2015, title= The effectiveness of recruitment advertisement and recruitment websites: Indirect and interactive effects on applicant attraction., journal=Human Resource Management (HRM)., author=Baum, M and Kabst, Rüdiger, year=2015 

@articleWehner_Giardini_Kabst_2015, title=Recruitment Process Outsourcing and Applicant Reactions: When Does Image Make a Difference? , journal=Human Resource Management. , author=Wehner, M C and Giardini, A and Kabst, Rüdiger, year=2015 

@articleLi_Parboteeah_2015, title=The effect of culture on the responsiveness of firms to mimetic forces: Imitative foreign joint venture entries into China, 1985–2003., volume=50, number=3, journal=Journal of World Business, author=Li, C and Parboteeah, P, year=2015, pages=465–476 

@articleSchneid_Isidor_Li_Kabst_2015, title=The influence of cultural context on the relationship between gender diversity and team performance: A meta-analysis., volume=26, number=6, journal=International Journal of Human Resource Management., author=Schneid, M and Isidor, R and Li, C and Kabst, Rüdiger, year=2015, pages=733–756 

@inproceedingsFeider_Garnefeld_Böhm_2015, title=Threatening customers not to return – An effective strategy for online retailers?, booktitle=44th EMAC Annual Conference, Leuven, author=Feider, L. and Garnefeld, I. and Böhm, Eva, year=2015 

@inproceedingsEggert_Böhm_Cramer_2015, title=Stock market reactions to customer service outsourcing in manufacturing firms, booktitle=2015 AMA Winter Academic Conference, San Antonio, TX, author=Eggert, A. and Böhm, Eva and Cramer, C., year=2015 

@inproceedingsBöhm_Eggert_Terho_Ulaga_Haas_2015, title=Recognizing value creation opportunities in business markets, booktitle=2015 AMA Winter Academic Conference, San Antonio, TX, author=Böhm, Eva and Eggert, A. and Terho, H. and Ulaga, W. and Haas, A., year=2015 

@inproceedingsEggert_Böhm_Cramer_2015, title=Stock market reactions to business service outsourcing in manufacturing firms, booktitle=44th EMAC Annual Conference, Leuven, author=Eggert, A. and Böhm, Eva and Cramer, C., year=2015 

@articleIseke_Kocks_Schneider_Schulze-Bentrop_2015, title=Cross-cutting organizational and demographic divides and the performance of research and development teams: two wrongs can make a right, number=1, journal=R\'26;D Management, author=Iseke, Anja and Kocks, Birgit and Schneider, Martin and Schulze-Bentrop, Conrad, year=2015, pages=23--40 

@articleEggert_Steinhoff_Garnefeld_2015, title=Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs, volume=18, DOI=10.1177/1094670514566797, number=2, journal=Journal of Service Research, author=Eggert, A. and Steinhoff, Lena and Garnefeld, I., year=2015, pages=210–228 

@inproceedingsEggert_Steinhoff_Witte_2015, title=You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty, booktitle=2015 AMA Summer Marketing Educators’ Conference Proceedings, Chicago, author=Eggert, A. and Steinhoff, Lena and Witte, C., year=2015 

@bookKaimann_Cox_2014, title=The Interaction of Signals: A Fuzzy set Analysis of the Video Game Industry, publisher=Universität Paderborn, author=Kaimann, Daniel and Cox, Joe, year=2014 

@bookScheel_2014, title=The Economics of Individual Behavior in Competitive Environments: Empirical Evidence from Real-Life Tournaments, publisher=Universität Paderborn, author=Scheel, Friedrich, year=2014 

@inproceedingsRötzmeier-Keuper_Wünderlich_2014, title=Customer collectives in healthcare: The transformative potential of service to overcome consumer vulnerability, booktitle= Proceedings of the 39th Annual Macromarketing Conference, author=Rötzmeier-Keuper, Julia and Wünderlich, Nancy, year=2014 

@inproceedingsRötzmeier-Keuper_Wünderlich_2014, title= Interdependent Relationships Between and among Service Providers and Customer Collectives., booktitle=Proceedings of the AMA SERVSIG International Service Research Conference, author=Rötzmeier-Keuper, Julia and Wünderlich, Nancy, year=2014 

@inproceedingsEggert_Böhm_Cramer_2014, title=Stock Market Reactions to Customer Service Outsourcing in Manufacturing Firms, booktitle=2015 AMA Winter Marketing Educators’ Conference Proceedings, author=Eggert, A and Böhm, E and Cramer, C, year=2014 

@inproceedingsKanuri_Münkhoff_Scheer_2014, title=Service transition versus service infusion: Different pathways to success for service-oriented manufacturers?, booktitle=ISBM 2014 Academic Conference, author=Kanuri, V and Münkhoff, E and Scheer, L. K, year=2014 

@inproceedingsEggert_Haas_Terho_Ulaga_Münkhoff_2014, title=Selling value in business markets: Why a powerful idea often fails, booktitle=ISBM 2014 Academic Conference, author=Eggert, A and Haas, A and Terho, H and Ulaga, W and Münkhoff, E, year=2014 

@inproceedingsRitter_Eggert_Münkhoff_Ulaga_2014, title=The corporate marketing department - Between value and vanish, booktitle=ISBM 2014 Academic Conference, author=Ritter, T and Eggert, A and Münkhoff, E and Ulaga, W, year=2014 

@inproceedingsEggert_Münkhoff_Thiesbrummel_2014, title=Service transition: A viable option for manufacturing companies with declining financial performance?, booktitle=Proceedings of the 43rd European Marketing Academy (EMAC) Conference, author=Eggert, A and Münkhoff, E and Thiesbrummel, C, year=2014 

@inproceedingsTerho_Eggert_Ulaga_Haas_2014, title=Overcoming Roadblocks to Value-Based Selling: Aligning Organizational Support With Sales Force Activities, booktitle=2014 AMA Winter Marketing Educators’ Proceedings, author=Terho, H and Eggert, A and Ulaga, W and Haas, A, year=2014 

@articleSchumann_Wünderlich_Evanschitzky_2014, title=Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits., volume=90, number=1, journal=Journal of Retailing, publisher=Elsevier, author=Schumann, Jan H and Wünderlich, Nancy and Evanschitzky, Heiner, year=2014, pages=111–118 

@articleMir Djawadi_Fahr_Turk_2014, title=Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change, DOI=10.1016/j.jval.2014.08.2669, number=8, journal=Value in Health, publisher=Elsevier, author=Mir Djawadi, Behnud and Fahr, Rene and Turk, Florian, year=2014, pages=814–822 

@articleEggert_Hogreve_Ulaga_Muenkhoff_2014, title=Revenue and profit implications of industrial service strategies, number=1, journal=Journal of Service Research, author=Eggert, Andreas and Hogreve, Jens and Ulaga, Wolfgang and Muenkhoff, Eva, year=2014, pages=23--39 

@articleDjawadi_Fahr_Turk_2014, title=“Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change”, volume=17, number=8, journal=Value in Health, author=Djawadi, Behnud Mir and Fahr, Rene and Turk, Florian, year=2014, pages=814–822 

@bookJanssen_Fahr_2014, title=The Wage Effects of Social Norms-Evidence of Deviations from Peers’ Body Mass in Europe, author=Janssen, Elmar and Fahr, Rene, year=2014 

@articleThommes_Faure_Heine_2014, title=The internal market and the consumer: what consumers actually choose, journal=Colum. J. Eur. L., author=Thommes, Kirsten and Faure, Michael and Heine, Klaus, year=2014, pages=47 

@articleThommes_Akkerman_Torenvlied_Born_2014, title=The dark side of solidarity: social norms and social relations in the aftermath of strikes, number=4, journal=Industrial relations journal, author=Thommes, Kirsten and Akkerman, Agnes and Torenvlied, Ren\rquote e and Born, Marieke, year=2014, pages=348--367 

@articleSchneider_Eggert_2014, title=Embracing complex causality with the QCA method: An invitation, volume=7, number=1, journal=Journal of Business Market Management, author=Schneider, M and Eggert, A, year=2014, pages=312–328 

@articleEggert_Thiesbrummel_Deutscher_2014, title=Differential effects of product and service innovations on the financial performance of industrial firms, volume=7, number=3, journal=Journal of Business Market Management, author=Eggert, A and Thiesbrummel, C and Deutscher, C, year=2014, pages=380–405 

@bookSteinhoff_2014, place=Wiesbaden, title= Loyalitätswirkung des geschenkten bevorzugten Kundenstatus – Eine theoretische und empirisch-experimentelle Analyse, publisher=Springer Gabler, year=2014 

@bookKolle_2014, title=Gender and ethnic discrimination in hiringf: evidence from field experiments in the German labor market, publisher=Universität Paderborn, author=Kolle, Andre, year=2014 

@bookKaimann_2014, title=Decision Making under Asymmetric Information in Markets for Experience Goods: Empirical Evidence of Signaling Effects on Consumer Perceptions, publisher=Universität Paderborn, author=Kaimann, Daniel, year=2014 

@bookFahr_Janssen_Sureth-Sloane_2014, series=arqus, Quantitative Research in Taxation, title=Can Tax Rate Increases Foster Investment Under Entry and Exit Flexibility? - Insights from an Economic Experiment, volume=166, author=Fahr, Rene and Janssen, Elmar A. and Sureth-Sloane, Caren, year=2014, collection=arqus, Quantitative Research in Taxation 

@articleFahr_2014, title=Vom Wollen und Können ethischen Entscheidens, volume=104, journal=Theologie und Glaube, author=Fahr, Rene, year=2014, pages=260–269 

@bookFahr_2014, place=Paderborn, title=Verantwortungsvolles Handeln in Unternehmen. Die Rolle von kognitiven Verzerrungen und Selbsttäuschung bei ethischen Entscheidungen, publisher=Klaus von Stoch, author=Fahr, Rene, year=2014, pages=137–166 

@inbookAkkerman_Torenvlied_Lehr_Thommes_2014, title=Contagious conflict: spill-over effects of labor conflict between and within organizations, booktitle=Social conflict within and between groups, publisher=Psychology Press, author=Akkerman, Agnes and Torenvlied, Ren\rquote e and Lehr, Alex and Thommes, Kirsten, year=2014 

@bookThommes_Walgenbach_Oertel_2014, title=Die Rechte von Arbeitnehmervertretern in Ost- und Westeuropa - Einheitseuropa oder Zweiklassengesellschaft?, publisher=Rainer Hampp-Verlag, author=Thommes, Kirsten and Walgenbach, Peter and Oertel, Simon, year=2014, pages=216–245 

@articleZapkau_Schwens_Kabst_2014, title=The Role of prior Entrepreneurial Exposure in the Entrepreneurial Process: A Review and Future Research Implications., journal=Journal of Small Business Management., author=Zapkau, F B and Schwens, C and Kabst, Rüdiger, year=2014 

@articleVogt_Förster_Kabst_2014, title=Social media and e-participation: Challenges of social media for managing public projects., volume=1, DOI=10.4018/ijpada.2014070105, number=3, journal=International Journal of Public Administration in the Digital Age. , author=Vogt, S and Förster, B and Kabst, Rüdiger, year=2014, pages=87–107 

@articleZapkau_Schwens_Kabst_2014, title=Foreign Direct Investments and domestic employment of German SMEs: The moderating effect of owner-management., volume=52, number=3, journal=Journal of Small Business Management (JSBM)., author=Zapkau, F B and Schwens, C and Kabst, Rüdiger, year=2014, pages=451–476 

@articleIsidor_Steinmetz_Schwens_Kabst_2014, title=Linking Transaction Cost and Social Exchange Theory to Explain Strategic Alliance Performance: A Meta-Analytic Structural Equation Model., volume=3, number=2, journal= International Journal of Strategic Business Alliances., author=Isidor, R and Steinmetz, Holger and Schwens, C and Kabst, Rüdiger, year=2014 

@articleStrohmeier_Kabst_2014, title=Configurations of e-HRM - An Empirical Exploration., volume=36, number=4, journal=Employee Relations., author=Strohmeier, S and Kabst, Rüdiger, year=2014, pages=333–353 

@articleSchnedler_Vanberg_2014, title=Playing hard to get: an economic rationale for crowding out of intrinsically motivated behavior, journal=European Economic Review, author=Schnedler, Wendelin and Vanberg, Christoph, year=2014 

@inproceedingsEggert_Münkhoff_Thiesbrummel_2014, title=Service transition: A viable option for manufacturing companies with declining financial performance?, booktitle=43rd EMAC Annual Conference, Valencia, author=Eggert, A. and Münkhoff, Eva and Thiesbrummel, C., year=2014 

@inproceedingsKanuri_Münkhoff_Scheer_2014, title=Service transition versus service infusion: Different pathways to success for service-oriented manufacturers?, booktitle=ISBM 2014 Academic Conference, San Francisco, CA, author=Kanuri, V. and Münkhoff, Eva and Scheer, L. K., year=2014 

@inproceedingsMünkhoff_Eggert_Terho_Haas_Ulaga_2014, title=Salespersons’ solution crafting capability: A knowledge-based perspective, booktitle=ISBM 2014 Academic Conference, San Francisco, CA, author=Münkhoff, Eva and Eggert, A. and Terho, H. and Haas, A. and Ulaga, W., year=2014 

@inproceedingsEggert_Haas_Terho_Ulaga_Münkhoff_2014, title=Selling value in business markets: Why a powerful idea often fails, booktitle=ISBM 2014 Academic Conference, San Francisco, CA, author=Eggert, A. and Haas, A. and Terho, H. and Ulaga, W. and Münkhoff, Eva, year=2014 

@articleEggert_Hogreve_Ulaga_Münkhoff_2014, title=Revenue and Profit Implications of Industrial Service Strategies, volume=17, DOI=10.1177/1094670513485823, number=1, journal=Journal of Service Research, publisher=SAGE Publications, author=Eggert, Andreas and Hogreve, Jens and Ulaga, Wolfgang and Münkhoff, Eva, year=2014, pages=23–39 

@articleSchneider_Eggert_2014, title=Embracing complex causality with the QCA method: An invitation, number=1, journal=Journal of Business Market Management, author=Schneider, Martin and Eggert, Andreas, year=2014, pages=312--328 

@articleWozny_Schneider_2014, title=A matter of degree: the continuing training gap for women in Europe, number=2, journal=Socio-Economic Review, author=Wozny, Caroline and Schneider, Martin, year=2014, pages=353--379 

@bookSteinhoff_2014, place=Wiesbaden, title=Loyalitätswirkung des geschenkten bevorzugten Kundenstatus – Eine theoretische und empirisch-experimentelle Analyse, DOI=10.1007/978-3-658-06357-3, publisher=Springer Gabler, author=Steinhoff, Lena, year=2014 

@inbookEggert_Garnefeld_Steinhoff_2014, place=Karlsruhe, title=How Profound Is the Allure of Endowed Status in Hierarchical Loyalty Programs?, DOI=10.5445/KSP/1000038784/04, booktitle=Customer &; Service Systems, Special Issue: Customer Empowerment, 1 (1), publisher=KIT Scientific Publishing, author=Eggert, A. and Garnefeld, I. and Steinhoff, Lena, editor=Geyer-Schulz, A. and Meyer-Waarden, L., year=2014, pages=31–36 

@inbookSteinhoff_Palmatier_2014, place=Karlsruhe, title=Three Perspectives for Making Loyalty Programs More Effective, DOI=10.5445/KSP/1000038784/16, booktitle=Customer &; Service Systems, Special Issue: Customer Empowerment, 1 (1), publisher=KIT Scientific Publishing, author=Steinhoff, Lena and Palmatier, R. W., editor=Geyer-Schulz, A. and Meyer-Waarden, L., year=2014, pages=147–152 

@bookHenderson_Steinhoff_Palmatier_2014, title=Consequences of Customer Engagement: How Customer Engagement Alters the Effects of Habit-, Dependence-, and Relationship-Based Intrinsic Loyalty, Marketing Science Institute (MSI) Working Paper Series., author=Henderson, C. M. and Steinhoff, Lena and Palmatier, R. W., year=2014, pages=14–121 

@inproceedingsOertel_Thommes_Walgenbach_2013, title=Born in the GDR: Imprinting, Structural Inertia and the Survival Chances of Organizations, DOI=10.5465/ambpp.2013.11642abstract, booktitle=Academy of Management Annual Meeting Proceedings, author=Oertel, Simon and Thommes, Kirsten and Walgenbach, Peter, editor=Atinc, GucluEditor, year=2013 

@inproceedingsEggert_Thiesbrummel_Deutscher_2013, title=Can service innovations substitute or complement product innovations? The case of German industrial firms, booktitle=Proceedings of the 20th International Product Development Management Conference, author=Eggert, A and Thiesbrummel, C and Deutscher, C, year=2013 

@inproceedingsEggert_Ulaga_Steiner_Backhaus_2013, title=Increasing Customers’ Willingness to Pay for Hybrid Offerings: The Impact of Price Presentation Formats, booktitle=Proceedings of the 42nd European Marketing Academy (EMAC) Conference, author=Eggert, A and Ulaga, W and Steiner, M and Backhaus, K, year=2013 

@inproceedingsGarnefeld_Münkhoff_Raum_2013, title=Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice?, booktitle=Proceedings of the 42nd European Marketing Academy (EMAC) Conference, author=Garnefeld, I and Münkhoff, E and Raum, K, year=2013 

@inproceedingsMünkhoff_Garnefeld_Bruns_2013, title=How to prolong a sales promotion – Ex-post time extension versus reframing, booktitle=roceedings of the 42nd European Marketing Academy (EMAC) Conference, author=Münkhoff, E and Garnefeld, I and Bruns, A, year=2013 

@inproceedingsPosner _Garnefeld_Eggert_2013, title=Creating Emotional Brand Attachment through the Salesperson’s Brand-Consistent Behavior, booktitle=Proceedings of the 42nd European Marketing Academy (EMAC) Conference, author=Posner , T and Garnefeld, I and Eggert, A, year=2013 

@inproceedingsSteinhoff_Palmatier_2013, title=The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance, booktitle=Proceedings of the 42nd European Marketing Academy (EMAC) Conference, author=Steinhoff, L and Palmatier, R. W, year=2013 

@inproceedingsEggert_Thiesbrummel_Deutscher_2013, title=Exploring differential effects of product and service innovations on industrial firms’ financial performance, booktitle=2013 AMA Winter Marketing Educators’ Proceedings, author=Eggert, A and Thiesbrummel, C and Deutscher, C, year=2013 

@articleWünderlich_Wangenheim_Bitner_2013, title=High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services., volume=16, number=1, journal=Journal of Service Research, publisher=SAGE Publications Sage CA: Los Angeles, CA, author=Wünderlich, Nancy and Wangenheim, Florian V and Bitner, Mary Jo, year=2013, pages=3–20 

@articleKabst_Wehner_2013, title=Editorial: Internationales Personalmanagement: Den kulturellen Kontext gestalten, volume=65, number=4, journal=PERSONALquartely, author=Kabst, Rüdiger and Wehner, M C, year=2013, pages=34–39 

@inbookWeber_Kabst_2013, place=Baden-Baden, title=Unterstützung von Kommunalverwaltung bei Bürgerbeteiligung, booktitle=Verwaltungskommunikation - Wissenschaftliche Analyse und praktische Beispiele, publisher=Nomos, author=Weber, P and Kabst, Rüdiger, editor=Hill, HermannEditor, year=2013, pages=145–152 

@inproceedingsWeber_Wehner_Kabst_2013, title=Institutional Determinants of Work-Family Practices: An International Comparative Examination. , author=Weber, H and Wehner, M and Kabst, Rüdiger, year=2013 

@inproceedingsGolubovic_Wehner_Baum_Kabst_2013, title=HR-Praktiken und Innovation: Wie können Wissens- und Technologievorsprünge im Unternehmen generiert werden?, author=Golubovic, S and Wehner, M and Baum, M and Kabst, Rüdiger, year=2013 

@inproceedingsIsidor_Wehner_Li_Kabst_2013, title=Institutional Pressures and Interorganizational Imitation: A Quasilongitudinal Analyses of Temporary Work in the UK and Germany, author=Isidor, R and Wehner, M and Li, C and Kabst, Rüdiger, year=2013 

@articleFrick_Simmons_2013, title=The Impact of Individual and Collective Reputation on Wine Prices: Empirical Evidence from the Mosel Valley, volume=83, DOI=10.1007/s11573-013-0652-x, number=2, journal=Journal of Business Economics, publisher=Springer, author=Frick, Bernd and Simmons, Robert, year=2013, pages=101–119