Eggert, A., Steinhoff, L., &; Witte, C. (2015). You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty. 2015 AMA Summer Marketing Educators’ Conference Proceedings, Chicago. 2015 AMA Summer Marketing Educators’ Conference Proceedings, Chicago.

Kaimann, D., &; Cox, J. (2014). The Interaction of Signals: A Fuzzy set Analysis of the Video Game Industry. Universität Paderborn.

Scheel, F. (2014). The Economics of Individual Behavior in Competitive Environments: Empirical Evidence from Real-Life Tournaments. Universität Paderborn.

Rötzmeier-Keuper, J., &; Wünderlich, N. (2014). Customer collectives in healthcare: The transformative potential of service to overcome consumer vulnerability. In  Proceedings of the 39th Annual Macromarketing Conference. London, GB.

Rötzmeier-Keuper, J., &; Wünderlich, N. (2014).  Interdependent Relationships Between and among Service Providers and Customer Collectives. In Proceedings of the AMA SERVSIG International Service Research Conference. Thessaloniki, GR.

Eggert, A., Böhm, E., &; Cramer, C. (2014). Stock Market Reactions to Customer Service Outsourcing in Manufacturing Firms. In 2015 AMA Winter Marketing Educators’ Conference Proceedings.

Kanuri, V., Münkhoff, E., &; Scheer, L. K. (2014). Service transition versus service infusion: Different pathways to success for service-oriented manufacturers? In ISBM 2014 Academic Conference.

Eggert, A., Haas, A., Terho, H., Ulaga, W., &; Münkhoff, E. (2014). Selling value in business markets: Why a powerful idea often fails. In ISBM 2014 Academic Conference.

Ritter, T., Eggert, A., Münkhoff, E., &; Ulaga, W. (2014). The corporate marketing department - Between value and vanish. In ISBM 2014 Academic Conference.

Eggert, A., Münkhoff, E., &; Thiesbrummel, C. (2014). Service transition: A viable option for manufacturing companies with declining financial performance? In Proceedings of the 43rd European Marketing Academy (EMAC) Conference.

Terho, H., Eggert, A., Ulaga, W., &; Haas, A. (2014). Overcoming Roadblocks to Value-Based Selling: Aligning Organizational Support With Sales Force Activities. In 2014 AMA Winter Marketing Educators’ Proceedings.

Schumann, J. H., Wünderlich, N., &; Evanschitzky, H. (2014). Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits. Journal of Retailing, 90(1), 111–118.

Mir Djawadi, B., Fahr, R., &; Turk, F. (2014). Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change. Value in Health, (8), 814–822.https://doi.org/10.1016/j.jval.2014.08.2669 

Eggert, A., Hogreve, J., Ulaga, W., &; Muenkhoff, E. (2014). Revenue and profit implications of industrial service strategies. Journal of Service Research, (1), 23--39.

Djawadi, B. M., Fahr, R., &; Turk, F. (2014). “Conceptual Model and Economic Experiments to Explain Nonpersistence and Enable Mechanism Designs Fosterin Behavioral Change.” Value in Health, 17(8), 814–822.

Janssen, E., &; Fahr, R. (2014). The Wage Effects of Social Norms-Evidence of Deviations from Peers’ Body Mass in Europe.

Thommes, K., Faure, M., &; Heine, K. (2014). The internal market and the consumer: what consumers actually choose. Colum. J. Eur. L., 47.

Thommes, K., Akkerman, A., Torenvlied, R., &; Born, M. (2014). The dark side of solidarity: social norms and social relations in the aftermath of strikes. Industrial Relations Journal, (4), 348--367.

Schneider, M., &; Eggert, A. (2014). Embracing complex causality with the QCA method: An invitation. Journal of Business Market Management, 7(1), 312–328.

Eggert, A., Thiesbrummel, C., &; Deutscher, C. (2014). Differential effects of product and service innovations on the financial performance of industrial firms. Journal of Business Market Management, 7(3), 380–405.

Steinhoff, L. (Ed.). (2014).  Loyalitätswirkung des geschenkten bevorzugten Kundenstatus – Eine theoretische und empirisch-experimentelle Analyse. Wiesbaden: Springer Gabler.

Kolle, A. (2014). Gender and ethnic discrimination in hiringf: evidence from field experiments in the German labor market. Universität Paderborn.

Kaimann, D. (2014). Decision Making under Asymmetric Information in Markets for Experience Goods: Empirical Evidence of Signaling Effects on Consumer Perceptions. Universität Paderborn.

Fahr, R., Janssen, E. A., &; Sureth-Sloane, C. (2014). Can Tax Rate Increases Foster Investment Under Entry and Exit Flexibility? - Insights from an Economic Experiment (Vol. 166).

Fahr, R. (2014). Vom Wollen und Können ethischen Entscheidens. Theologie Und Glaube, pp. 260–269.

Fahr, R. (2014). Verantwortungsvolles Handeln in Unternehmen. Die Rolle von kognitiven Verzerrungen und Selbsttäuschung bei ethischen Entscheidungen (pp. 137–166). Paderborn: Klaus von Stoch.

Akkerman, A., Torenvlied, R., Lehr, A., &; Thommes, K. (2014). Contagious conflict: spill-over effects of labor conflict between and within organizations. In Social conflict within and between groups. Psychology Press.

Thommes, K., Walgenbach, P., &; Oertel, S. (2014). Die Rechte von Arbeitnehmervertretern in Ost- und Westeuropa - Einheitseuropa oder Zweiklassengesellschaft? (pp. 216–245). Rainer Hampp-Verlag.

Zapkau, F. B., Schwens, C., &; Kabst, R. (2014). The Role of prior Entrepreneurial Exposure in the Entrepreneurial Process: A Review and Future Research Implications. Journal of Small Business Management.

Vogt, S., Förster, B., &; Kabst, R. (2014). Social media and e-participation: Challenges of social media for managing public projects. International Journal of Public Administration in the Digital Age. , 1(3), 87–107.https://doi.org/10.4018/ijpada.2014070105 

Zapkau, F. B., Schwens, C., &; Kabst, R. (2014). Foreign Direct Investments and domestic employment of German SMEs: The moderating effect of owner-management. Journal of Small Business Management (JSBM)., 52(3), 451–476.

Isidor, R., Steinmetz, H., Schwens, C., &; Kabst, R. (2014). Linking Transaction Cost and Social Exchange Theory to Explain Strategic Alliance Performance: A Meta-Analytic Structural Equation Model.  International Journal of Strategic Business Alliances., 3(2).

Strohmeier, S., &; Kabst, R. (2014). Configurations of e-HRM - An Empirical Exploration. Employee Relations., 36(4), 333–353.

Schnedler, W., &; Vanberg, C. (2014). Playing hard to get: an economic rationale for crowding out of intrinsically motivated behavior. European Economic Review.

Eggert, A., Münkhoff, E., &; Thiesbrummel, C. (2014). Service transition: A viable option for manufacturing companies with declining financial performance? 43rd EMAC Annual Conference, Valencia. 43rd EMAC Annual Conference, Valencia.

Kanuri, V., Münkhoff, E., &; Scheer, L. K. (2014). Service transition versus service infusion: Different pathways to success for service-oriented manufacturers? ISBM 2014 Academic Conference, San Francisco, CA. ISBM 2014 Academic Conference, San Francisco, CA.

Münkhoff, E., Eggert, A., Terho, H., Haas, A., &; Ulaga, W. (2014). Salespersons’ solution crafting capability: A knowledge-based perspective. ISBM 2014 Academic Conference, San Francisco, CA. ISBM 2014 Academic Conference, San Francisco, CA.

Eggert, A., Haas, A., Terho, H., Ulaga, W., &; Münkhoff, E. (2014). Selling value in business markets: Why a powerful idea often fails. ISBM 2014 Academic Conference, San Francisco, CA. ISBM 2014 Academic Conference, San Francisco, CA.

Eggert, A., Hogreve, J., Ulaga, W., &; Münkhoff, E. (2014). Revenue and Profit Implications of Industrial Service Strategies. Journal of Service Research, 17(1), 23–39.https://doi.org/10.1177/1094670513485823 

Schneider, M., &; Eggert, A. (2014). Embracing complex causality with the QCA method: An invitation. Journal of Business Market Management, 1, 312--328.

Wozny, C., &; Schneider, M. (2014). A matter of degree: the continuing training gap for women in Europe. Socio-Economic Review, 2, 353--379.

Steinhoff, L. (2014). Loyalitätswirkung des geschenkten bevorzugten Kundenstatus – Eine theoretische und empirisch-experimentelle Analyse. Springer Gabler.https://doi.org/10.1007/978-3-658-06357-3 

Eggert, A., Garnefeld, I., &; Steinhoff, L. (2014). How Profound Is the Allure of Endowed Status in Hierarchical Loyalty Programs? In A. Geyer-Schulz &; L. Meyer-Waarden (Eds.), Customer &; Service Systems, Special Issue: Customer Empowerment, 1 (1) (pp. 31–36). KIT Scientific Publishing.https://doi.org/10.5445/KSP/1000038784/04 

Steinhoff, L., &; Palmatier, R. W. (2014). Three Perspectives for Making Loyalty Programs More Effective. In A. Geyer-Schulz &; L. Meyer-Waarden (Eds.), Customer &; Service Systems, Special Issue: Customer Empowerment, 1 (1) (pp. 147–152). KIT Scientific Publishing.https://doi.org/10.5445/KSP/1000038784/16 

Henderson, C. M., Steinhoff, L., &; Palmatier, R. W. (2014). Consequences of Customer Engagement: How Customer Engagement Alters the Effects of Habit-, Dependence-, and Relationship-Based Intrinsic Loyalty, Marketing Science Institute (MSI) Working Paper Series. (pp. 14–121).

Oertel, S., Thommes, K., &; Walgenbach, P. (2013). Born in the GDR: Imprinting, Structural Inertia and the Survival Chances of Organizations. In G. Atinc (Ed.), Academy of Management Annual Meeting Proceedings.https://doi.org/10.5465/ambpp.2013.11642abstract 

Eggert, A., Thiesbrummel, C., &; Deutscher, C. (2013). Can service innovations substitute or complement product innovations? The case of German industrial firms. In Proceedings of the 20th International Product Development Management Conference.

Eggert, A., Ulaga, W., Steiner, M., &; Backhaus, K. (2013). Increasing Customers’ Willingness to Pay for Hybrid Offerings: The Impact of Price Presentation Formats. In Proceedings of the 42nd European Marketing Academy (EMAC) Conference.

Garnefeld, I., Münkhoff, E., &; Raum, K. (2013). Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice? In Proceedings of the 42nd European Marketing Academy (EMAC) Conference.

Münkhoff, E., Garnefeld, I., &; Bruns, A. (2013). How to prolong a sales promotion – Ex-post time extension versus reframing. In roceedings of the 42nd European Marketing Academy (EMAC) Conference.

Posner , T., Garnefeld, I., &; Eggert, A. (2013). Creating Emotional Brand Attachment through the Salesperson’s Brand-Consistent Behavior. In Proceedings of the 42nd European Marketing Academy (EMAC) Conference.

Steinhoff, L., &; Palmatier, R. W. (2013). The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance. In Proceedings of the 42nd European Marketing Academy (EMAC) Conference.

Eggert, A., Thiesbrummel, C., &; Deutscher, C. (2013). Exploring differential effects of product and service innovations on industrial firms’ financial performance. In 2013 AMA Winter Marketing Educators’ Proceedings.

Wünderlich, N., Wangenheim, F. V., &; Bitner, M. J. (2013). High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services. Journal of Service Research, 16(1), 3–20.

Kabst, R., &; Wehner, M. C. (2013). Editorial: Internationales Personalmanagement: Den kulturellen Kontext gestalten. PERSONALquartely, 65(4), 34–39.

Weber, P., &; Kabst, R. (2013). Unterstützung von Kommunalverwaltung bei Bürgerbeteiligung. In H. Hill (Ed.), Verwaltungskommunikation - Wissenschaftliche Analyse und praktische Beispiele (pp. 145–152). Baden-Baden: Nomos.

Weber, H., Wehner, M., &; Kabst, R. (2013). Institutional Determinants of Work-Family Practices: An International Comparative Examination. .

Golubovic, S., Wehner, M., Baum, M., &; Kabst, R. (2013). HR-Praktiken und Innovation: Wie können Wissens- und Technologievorsprünge im Unternehmen generiert werden?

Isidor, R., Wehner, M., Li, C., &; Kabst, R. (2013). Institutional Pressures and Interorganizational Imitation: A Quasilongitudinal Analyses of Temporary Work in the UK and Germany.

Frick, B., &; Simmons, R. (2013). The Impact of Individual and Collective Reputation on Wine Prices: Empirical Evidence from the Mosel Valley. Journal of Business Economics, 83(2), 101–119.https://doi.org/10.1007/s11573-013-0652-x 

Garnefeld, I., Eggert, A., Helm, S. V., &; Tax, S. S. (2013). Growing existing customers’ revenue streams through customer referral programs. Journal of Marketing, (4), 17--32.

Haas, A., Eggert, A., Terho, H., &; Ulaga, W. (2013). Erfolgsfaktor Value-Based Selling—Verkaufen, wenn Kundenorientierung nicht zum Erfolg führt. Marketing Review St. Gallen, (4), 64--73.

St\'2c S., &; Fahr, R. (2013). Individual determinants of work attendance: Evidence on the role of personality. Applied Economics, (19), 2863--2875.

Zimmermann, K. F., Bauer, T. K., Bonin, H., Fahr, R., &; Hinte, H. (2013). Arbeitskräftebedarf bei hoher Arbeitslosigkeit: ein ökonomisches Zuwanderungskonzept für Deutschland.

Mir Djawadi, B., &; Fahr, R. (2013). The impact of risk perception and risk attitudes on corrupt behavior: Evidence from a petty corruption experiment.

Oertel, S., Thommes, K., &; Walgenbach, P. (2013). Born in the GDR: Imprinting, Structural Inertia and the Survival Chances of Organizations. In Academy of Management Proceedings (p. 11642).

Thommes, K., Akkerman, A., &; Vyrastekova, J. (2013). The after effects of strikes on team collaboration-experimental evidence. In Academy of Management Proceedings (p. 12251).

Garnefeld, I., &; Steinhoff, L. (2013). Primacy versus Recency Effects in Extended Service Encounters. Journal of Service Management, 24(1), 64–81.

Münkhoff, E. (Ed.). (2013). Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen – Eine latente Wachstumskurvenanalyse. Wiesbaden: Springer Gabler.

Bauhoff, F., &; Schneider, M. (2013). eSekretärin des Vorstandes“gesucht: Stellenanzeigen und die expressive Funktion des AGG. Industrielle Beziehungen/The German Journal of Industrial Relations, 54--76.

Baum, M., Schwens, C., &; Kabst, R. (2013). International as Opposed to Domestic New Venturing: The Moderating Role of Perceived Barriers to Internationalization. International Small Business Journal (ISBJ)., 31(5), 534–560.

Baum, M., &; Kabst, R. (2013). Conjoint implications on job preferences: The moderating role of involvement. International Journal of Human Resource Management (IJHRM)., 24(7), 1393–1417.

Baum, M., &; Kabst, R. (2013). How to attract applicants in the atlantic versus the asia-pacific region? A cross-national analysis on China, India, Germany, and Hungary. Journal of World Business (JWB)., 48(2), 175–185.

Haus, I., Steinmetz, H., Isidor, R., &; Kabst, R. (2013). Gender Effects on Entrepreneurial Intention: A Meta-Analytical Structural Equation Model. International Journal of Gender and Entrepreneurship (IJGE), 5(2), 130–156.

Steinmetz, H. (2013). Analyzing observed composite differences across groups: Is partial measurement invariance enough? European Journal of Research Methods for the Behavioral and Social Sciences., 9(1), 1–12.

Garnefeld, I., Münkhoff, E., &; Raum, K. (2013). Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice? 42nd EMAC Annual Conference, Istanbul. 42nd EMAC Annual Conference, Istanbul.

Münkhoff, E., Garnefeld, I., &; Bruns, A. (2013). How to prolong a sales promotion – Ex-post time extension versus reframing. 42nd EMAC Annual Conference, Istanbul. 42nd EMAC Annual Conference, Istanbul.

Münkhoff, E. (2013). Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen. Springer Gabler.https://doi.org/10.1007/978-3-658-02122-1 

Schneider, M. (2013). “Gung Ho”: Nationale Kultur und Schlanke Produktion in Ron Howards Spielfilm. . In R. O. Heiko Hoßfeld (Ed.), Macht und Employment Relations .

Garnefeld, I., &; Steinhoff, L. (2013). Primacy versus Recency Effects in Extended Service Encounters. Journal of Service Management, 24(1), 64–81.http://dx.doi.org/10.1108/09564231311304198 

Steinhoff, L., &; Palmatier, R. W. (2013). The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance. Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul. Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul.

Steinhoff, L., &; Palmatier, R. W. (2013). Understanding the Effectiveness of Loyalty Programs, Marketing Science Institute (MSI) Working Paper Series (pp. 13–105).

Eggert, A., Garnefeld, I., &; Steinhoff, L. (2012). The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs. In 2012 AMA Summer Marketing Educators’ Proceedings.

Garnefeld, I., Münkhoff, E., &; Bruns, A. (2012). I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions. In 2012 AMA Summer Marketing Educators’ Proceedings.

Eggert, A., Steiner, M., Ulaga, W., &; Backhaus, K. (2012). Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format. In Proceedings of the 2012 ISBM Academic Workshop.

Ritter, T., &; Eggert, A. (2012). Dispersion of Market Activities: A Configurational Approach. In Proceedings of the 2012 ISBM Academic Workshop.

Eggert, A., Münkhoff, E., &; Thiesbrummel, C. (2012). Growing with Industrial Services - A Configurational Approach. In 2012 AMA Winter Marketing Educators’ Proceedings.

Eggert, A., Garnefeld, I., &; Steinhoff, L. (2012). Endowed Status in Hierarchical Loyalty Programs. In 2012 AMA Winter Marketing Educators’ Proceedings.

Garnefeld, I., Helm, S., Eggert, A., &; Tax, S. (2012). Growing Existing Customers’ Profitability with Customer Referral Programs. In 2012 AMA Winter Marketing Educators’ Proceedings.

Evanschitzky, H., Wangenheim, F. v, &; Wünderlich, N. (2012). Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops. Journal of Retailing, 88(3), 356–366.

Schumann, J. H., Wünderlich, N., &; Zimmer, M. S. (2012). Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments. Schmalenbach Business Review, 64(2), 141–165.

Schumann, J. H., Wünderlich, N., &; Wangenheim, F. (2012). Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics. Technovation, 32(2), 133–143.

Steinmetz, H., Schwens, C., Wehner, M., &; Kabst, R. (2012). Das Cranet-Projekt: Kreuzkulturelle Vergleiche im HR-Management. PERSONALquartely, 64(1), 34–39.

Kabst, R., &; Baum, M. (2012). Editorial: Employer Branding: Strategie, Instrumente, Umsetzung. PERSONALquartely, 64(3), 3.

Weber, W., &; Kabst, R. (2012). Einführung in die Betriebswirtschaftslehre (8th ed.). Wiesbaden.

Baum, M., Schwens, C., &; Kabst, R. (2012). Determinants of Different Types of Born Globals. In M. Gabrielsson &; M. Kirpalani (Eds.), Handbook of Research on Born Globals (pp. 36–45). Cheltenham Glos/Northampton: Edward Elgar Publishing Ltd.

Isidor, R., Schwens, C., &; Kabst, R. (2012). Die Messung von Joint-Venture Erfolg. In J. Zentes (Ed.), Markteintrittsstrategien - Dynamik und Komplexität (pp. 193–205).

Schneid, M., Steinmetz, H., Isidor, R., &; Kabst, R. (2012). Diversität, Konflikte und Leistung in Teams: Ein meta-analytisches Strukturgleichungsmodell.

Kabst, R. (2012). Endogeneity in the behavioral sciences: An illustration with real data. Amsterdam.

Wehner, M. C., Giardini, A., &; Kabst, R. (2012). Recruitment Process Outsourcing and Applicant Reactions: Does Image Make a Difference? University of Limerick, Ireland.