C. Öhlschläger and M. Schneider, “Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive,” in Komparatistik heute, Brill | Fink, 2021, pp. 159–173.

K. J. Rohlfing et al., “Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems,”10.1109/tcds.2020.3044366__IEEE Transactions on Cognitive and Developmental Systems, vol. 13, no. 3, pp. 717–728, 2021, doi:10.1109/tcds.2020.3044366 .

C. M. Henderson, L. Steinhoff, C. M. Harmeling, and R. W. Palmatier, “Customer Inertia Marketing,”http://dx.doi.org/10.1007/s11747-020-00744-0__Journal of the Academy of Marketing Science, vol. 49, no. 2, pp. 350–373, 2021, doi:http://dx.doi.org/10.1007/s11747-020-00744-0 .

J. J. Kim, L. Steinhoff, and R. W. Palmatier, “An Emerging Theory of Loyalty Program Dynamics,”10.1007/s11747-020-00719-1__Journal of the Academy of Marketing Science, vol. 49, no. 1, pp. 71–95, 2021, doi:10.1007/s11747-020-00719-1 .

L. Steinhoff and R. W. Palmatier, “Commentary: Opportunities and Challenges of Technology in Relationship Marketing,”https://doi.org/10.1016/j.ausmj.2020.07.003__Australasian Marketing Journal, vol. 29, no. 2, pp. 111–117, 2021, doi:https://doi.org/10.1016/j.ausmj.2020.07.003 .

L. Steinhoff and M. M. Zondag, “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages,”10.1016/j.jbusres.2021.02.016__Journal of Business Research, vol. 129, pp. 70–82, 2021, doi:10.1016/j.jbusres.2021.02.016 .

B. Alberternst, L. Steinhoff, A. Eggert, and M. Giesler, “Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together,” presented at the 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, 2021.

B. Alberternst, A. Eggert, L. Steinhoff, and M. Giesler, “Understanding and Measuring Consumer Solidarity as a Collective Bond,” presented at the Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021.

B. Krebs, “Antecedents and Performance Consequences of High-Potential Scheme Use,” in Academy of Management Proceedings, 2020, vol. 1, no. 21233.

S. Pekkarinen et al., “Care robots in society: Knowledge and orientation needs,” Gerontechnology, 2020.

R.-M. Johansson-Pajala et al., “The need for care robot orientation in elder care services,” Gerontechnology, 2020.

D. Kaimann, “Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets,” Sustainability, vol. 12, no. 15, 2020.

R.-M. Johansson-Pajala et al., “Care Robot Orientation: What, Who and How? Potential Users` Perceptions,” International Journal of Social Robotics, pp. 1–15, 2020.

J. A. Hoppe et al., “Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen?,” Industrie 4.0 Management, vol. 2.

J. A. Hoppe et al., “Assistive robots in care: Expectations and perceptions of older people,” in Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in elderly care , J. Haltaufderheide, J. Hovemann, and J. Vollmann, Eds. Berlin / Boston: De Gruyter, 2020, pp. 139–156.

C. Hoffmann and K. Thommes, “Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment,” Journal of Economic Behavior &; Organization, pp. 49–65, 2020.

C. Grund, C. Harbring, K. Thommes, and K. R. Tilkes, “Decisions on Extending Group Membership—Evidence from a Public Good Experiment,” Games, 2020.

D. Kaimann, “Ancillary market signaling: A two-stage model of economic reputation on ancillary market success,” Applied Economics Letters, vol. 27, no. 16, pp. 1366–1370, 2020.

M. Purrmann and N. Wünderlich, “How to Build Trust on Peer-to-Peer Platforms: An Investigation of the Antecedents of Peer and Platform Trust,” in Proceedings of the 2020 AMA Winter Academic Conference, San Diego, CA, USA, 2020.

K. Thommes et al., “Trust development in care robots by opinion leader in the society,”10.4017/gt.2020.19.s.70024.4__Gerontechnology, 2020, doi:10.4017/gt.2020.19.s.70024.4 .

C. Goldbach, C. Hoffmann, J. A. Hoppe, T. Pitz, and K. Thommes, “The fast and the furious—An experimental investigation of the pace of life and risky speed choice in traffic,”https://doi.org/10.1371/journal.pone.0236589__PloS ONE, vol. 15, no. 7, 2020, doi:https://doi.org/10.1371/journal.pone.0236589 .

S. Pekkarinen et al., “Embedding care robots into society and practice: Socio-technical considerations,”https://doi.org/10.1016/j.futures.2020.102593__Futures, vol. 122, 2020, doi:https://doi.org/10.1016/j.futures.2020.102593 .

D. Schlangenotto, W. Schnedler, and R. Vadovic, “Against All Odds: Tentative Steps Toward Efficient Information Sharing in Groups,” Games, vol. 11, no. 3, pp. 1--24, 2020.

W. Schnedler and N. L. Stephan, “Revisiting a Remedy Against Chains of Unkindness,”10.1007/s41464-020-00090-2__Schmalenbach Business Review, pp. 347–364, 2020, doi:10.1007/s41464-020-00090-2 .

I. Garnefeld, T. Krah, E. Böhm, and D. D. Gremler, “Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award),” presented at the 2020 AMA Winter Academic Conference, San Diego, CA, 2020.

A. Eggert, E. Böhm, R. Akalan, and H. Gebauer, “Manufacturers’ service growth through mergers and acquisitions – An event study,” presented at the 2020 AMA Winter Academic Conference, San Diego, CA, 2020.

E. Böhm, A. Eggert, H. Terho, W. Ulaga, and A. Haas, “Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling,”10.1080/08853134.2020.1778484__Journal of Personal Selling and Sales Management, vol. 40, no. 3, pp. 180–197, 2020, doi:10.1080/08853134.2020.1778484 .

M. Schneider, “Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft in Oliver Stones Wall Street,” in Erzähltes Geld Finanzmärkte und Krisen in Literatur, Film und Medien, K. Becker, Ed. 2020, pp. 243–254.

M. Schneider, “Urbane Arbeitsparadiese gestern und heute,” in Urbane Kulturen und Räume Intermedial, C. Öhlschläger, Ed. 2020, pp. 209–221.

M. Schneider and S. Eisele, “Personalwirtschaft,” in Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, Springer, 2020, pp. 303–322.

K. Knorr, T. F. Auer, and K. Thommes, “Is Corruption Imprinted? A Study on Preconditions of Corruption in Post-Communist Countries,”10.5465/AMBPP.2020.16489.abstract__in Academy of Management Proceedings, 2020, vol. 2020, no. 1, doi:10.5465/AMBPP.2020.16489.abstract .

M. Protte, R. Fahr, and D. E. Quevedo, “Behavioral Economics for Human-in-the-loop Control Systems Design: Overconfidence and the hot hand fallacy,”10.1109/MCS.2020.3019723__IEEE Control Systems Magazine, vol. 40, no. 6, pp. 57–76, 2020, doi:10.1109/MCS.2020.3019723 .

M. Schneider, D. Sadowski, B. Frick, and S. Warning, Personalökonomie und Personalpolitik: Grundlagen einer evidenzbasierten Praxis. Schäffer-Poeschel, 2020.

M. Schneider, “Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft ain Oliver Stones ‘Wall Street’ ,” Erzähltes Geld:  Finanzmärkte und Krisen in Literatur, Film und Medien, p. 243, 2020.

H. Meier, T. F. Auer, and L. Sennefelder, “Der Einfluss von gesundheitsförderlichen Maßnahmen auf die Kommunikationsstrukturen: Nutzen für die Arbeitsproduktivität?,” Journal Gesundheitsförderung für Akteurinnen und Akteure aus Politik, Wissenschaft und Praxis, no. 1, pp. 58–61, 2020.

S. Lübbecke and W. Schnedler, “Don’t patronize me! An experiment on preferences for authorship,”10.1111/jems.12347__Journal of Economics &; Management Strategy, pp. 420–438, 2020, doi:10.1111/jems.12347 .

K. D. Martin et al., “Data Privacy in Retail,”https://doi.org/10.1016/j.jretai.2020.08.003__Journal of Retailing, vol. 96, no. 4, pp. 474–489, 2020, doi:https://doi.org/10.1016/j.jretai.2020.08.003 .

A. Payne, L. Steinhoff, P. Frow, and A. Eggert, “Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation,”https://doi.org/10.1016/j.indmarman.2020.02.015__Industrial Marketing Management, vol. 87, pp. 244–255, 2020, doi:https://doi.org/10.1016/j.indmarman.2020.02.015 .

A. Eggert, P. Frow, A. Payne, and L. Steinhoff, “Understanding and Managing Customer Value Propositions: Introduction to the Special Issue,”http://dx.doi.org/10.1016/j.indmarman.2020.01.007__Industrial Marketing Management, vol. 87, pp. 242–243, 2020, doi:http://dx.doi.org/10.1016/j.indmarman.2020.01.007 .

T. Reimer, L. Steinhoff, and M. Leyer, “‘Dear Stranger, This Looks Good on You’: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing,” presented at the 2020 Winter AMA Conference Proceedings, San Diego, 2020.

D. Kaimann and B. Hoyer, “Price competition and the Bertrand model: The paradox of the German mobile discount market,” Applied Economics Letters, vol. 26, no. 1, pp. 54–57, 2019.

A. E. Endres, S. Recker, B. Mir Djawadi, and B. Hoyer, “Network Formation and Disruption - An Experiment: Are equilibrium networks too complex?,” Journal of Economic Behavior and Organization , vol. 157, pp. 708–734, 2019.

M. Purrmann and N. Wünderlich, “Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms,” in Proceedings of the 2019 Frontiers in Service Conference, Singapore, 2019.

K. Szierbowski-Seibel, B. A. Wach, and R. Kabst, “The Collaboration of Human Resource Management and Line Management–An International Comparison,” Organization Management Journal, pp. 262–277, 2019.

N. R. Prince and R. Kabst, “Impact of national culture on organizations’ use of selection practices,” Employee Relations: The International Journal, pp. 1145–1161, 2019.

N. V. Wünderlich et al., “Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys,” Journal of Business Research, 2019.

A. Eggert, M. Kleinaltenkamp, and V. Kashyap, “Mapping Value in Business Markets: An Integrative Framework,” Industrial Marketing Management, vol. 79, pp. 13--20, 2019.

I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, and E. Boehm, “Exploring the link between payment schemes and customer fraud: a mental accounting perspective,” Journal of the Academy of Marketing Science, vol. 47, no. 4, pp. 595--616, 2019.

A. Eggert, E. Boehm, R. Akalan, and H. Gebauer, “Service Growth by Acquisition – An Event Study.” 2019.

A. Eggert, L. Steinhoff, and C. Witte, “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships,” Journal of Marketing, 2019.

R.-M. Johansson-Pajala et al., “Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots,”10.1007/978-3-030-22012-9_16__in HCII 2019, Orlando, 2019, vol. 11592, pp. 212–227, doi:10.1007/978-3-030-22012-9_16 .

A. Eggert, E. Böhm, R. Akalan, and H. Gebauer, “Service growth by acquisition – An event study,” presented at the 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019.

I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, and E. Böhm, “Exploring the link between payment schemes and customer fraud: a mental accounting perspective,”10.1007/s11747-019-00653-x__Journal of the Academy of Marketing Science, vol. 47, no. 4, pp. 595–616, 2019, doi:10.1007/s11747-019-00653-x .

M. Schneider, “Personalwirtschaft,” in Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, G. W. Maier, G. Engels, and E. Steffen, Eds. Springer, 2019, pp. 303–322.

K. Radermacher, Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen. Universitätsbibliothek, 2019.

M. Schneider, A. Iseke, and K. Pull, “The gender pay gap in European executive boards: the role of executives’ pathway into the board,”10.1080/09585192.2019.1620307__The International Journal of Human Resource Management, pp. 1–23, 2019, doi:10.1080/09585192.2019.1620307 .

M. R. Schneider, A. Iseke, and K. Pull, “The gender pay gap in European executive boards: the role of executives’ pathway into the board,”10.1080/09585192.2019.1620307__The International Journal of Human Resource Management, pp. 1–23, 2019, doi:10.1080/09585192.2019.1620307 .

A. Eggert, L. Steinhoff, and C. Witte, “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships,”10.1177/0022242919860802__Journal of Marketing, vol. 83, no. 5, pp. 115–132, 2019, doi:10.1177/0022242919860802 .

R. W. Palmatier and L. Steinhoff, Relationship Marketing in the Digital Age. New York and Abingdon: Routledge Taylor &; Francis Group, 2019.

L. Steinhoff, D. Arli, S. Weaven, and I. V. Kozlenkova, “Online Relationship Marketing,”https://doi.org/10.1007/s11747-018-0621-6__Journal of the Academy of Marketing Science, vol. 47, no. 3, pp. 369–393, 2019, doi:https://doi.org/10.1007/s11747-018-0621-6 .

L. Steinhoff and M. Zondag, “Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey,” presented at the Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg, 2019.

A. Maurer, Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse. Universität Paderborn, 2018.

L. J. Michels, The Segmentation of Video-On-Demand Consumers. Universität Paderborn, 2018.

M. Walter, Sentiment Analysis of User-generated Ratings in the Sharing Economy . Universität Paderborn, 2018.

H. Korn, Restaurant reputation and meal prices: empricial evidence from the German restaurant industry. Universität Paderborn, 2018.

J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, and G. Schmitz, “Triadic relationships in the context of services for animal companions,” Journal of Business Research, no. 85, pp. 295--303, 2018.

P. Fanasch and B. Frick, “What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance,” Journal of Wine Economics, pp. 1–27, 2018.

A. Eggert, L. Steinhoff, and C. Witte, “Are Gift Purchases an Effective Driver of Customer Loyalty?” 2018.

L. Steinhoff, C. Witte, and A. Eggert, “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement,” SMR-Journal of Service Management Research, no. 2, pp. 22--35, 2018.

A. Eggert, W. Ulaga, P. Frow, and A. Payne, “Conceptualizing and communicating value in business markets: From value in exchange to value in use,” Industrial Marketing Management, pp. 80--90, 2018.

M. Purrmann and N. Wünderlich, “Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers,” in Proceedings of the 2018 Frontiers in Service Conference, Austin, USA.

C. Grund, C. Harbring, and K. Thommes, “Group (Re-) formation in public good games: The tale of the bad apple?,” Journal of Economic Behavior \'26; Organization, pp. 306--319, 2018.

K. Thommes and A. Akkerman, “Clean up your network: how a strike changed the social networks of a working team,” Team Performance Management: An International Journal, no. 1/2, pp. 43--63, 2018.

S. Oertel and K. Thommes, “History as a source of organizational identity creation,” Organization Studies, vol. 39, no. 12, pp. 1709–1731, 2018.

I. Garnefeld, E. Boehm, L. Klimke, and A. Oestreich, “I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions,” Journal of the Academy of Marketing Science, vol. 46, no. 6, pp. 1133--1147, 2018.

C. Li, L. A. Dau, and R. Kabst, “The more the merrier? Immigrant share and entrepreneurial activities. ,” Entrepreneurship Theory and Practice. , 2018.

C. Li, F. C. Brodbeck, O. Shenkar, L. J. Ponzi, and J. Fischer, “Embracing the foreign: Cultural attractiveness and international strategy.,” Strategic Management Journal., 2018.

M. Schneid, R. Isidor, H. Steinmetz, and R. Kabst, “Age Diversity and team outcomes: A quantitative review. ,” Journal of Managerial Psychology., 2018.

R. Isidor, C. Schwens, F. Hornung, and R. Kabst, “The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.,” International Business Review (IBR)., 2018.

F. Klonek, R. Isidor, and S. Kauffeld, “Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. ,” Journal of Change Management., 2018.

M. Schneid, R. Isidor, C. Schwens, R. Kabst, and I. Weber, “Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse.,” Die Betriebswirtschaft., 2018.

A. Salonen, H. Terho, E. Boehm, R. Rajala, and A. Virtanen, “Engaging a product-oriented salesforce in solution sales.” 2018.

A. Salonen, H. Terho, E. Boehm, R. Rajala, and A. Virtanen, “How to transform a product-focused salesforce to solution sales?” 2018.

N. Stroh-Maraun, D. Kaimann, and J. Cox, “More than skills: A novel matching proposal for multiplayer video games,” Entertainment Computing, vol. 25, pp. 26–36, 2018.

D. Kaimann, N. Stroh-Maraun, and J. Cox, “A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption,” Journal of Consumer Behaviour, vol. 17, no. 3, pp. 290–301, 2018.

H. I. Weber et al., “Participatory Budgeting: Findings From Germany,” in Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, 2018.

D. Kaimann, N. Stroh-Maraun, and J. Cox, “Variety in the video game industry: An empirical study of the Wundt curve,” Managerial and Decision Economics, vol. 39, no. 3, pp. 354–362, 2018.

S. Henkelmann, E. Böhm, C. Cramer, and A. Eggert, “The bright and dark side of service quality signals: A contingency perspective,” presented at the 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.

A. Salonen, H. Terho, E. Böhm, R. Rajala, and A. Virtanen, “How to transform a product-focused salesforce to solution sales?,” presented at the 47rd EMAC Annual Conference, Glasgow, UK, 2018.

A. Salonen, H. Terho, E. Böhm, R. Rajala, and A. Virtanen, “Engaging a product-oriented salesforce in solution sales,” presented at the ISBM 2018 Academic Conference, Cambridge, MA, 2018.

I. Garnefeld, E. Böhm, L. Klimke, and A. Oestreich, “I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions,”10.1007/s11747-018-0600-y__Journal of the Academy of Marketing Science, vol. 46, no. 6, pp. 1133–1147, 2018, doi:10.1007/s11747-018-0600-y .

S. Eisele and M. Schneider, “Personalwirtschaft,” in Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, G. Engels, G. Maier, and E. Steffen, Eds. 2018, pp. 1–20.

M. Schneider, “Digitalization of Production, Human Capital, and Organizational Capital,” in The Impact of Digitalization in the Workplace, C. Harteis, Ed. 2018, pp. 39--52.

L. Steinhoff, C. Witte, and A. Eggert, “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement,”http://dx.doi.org/10.15358/2511-8676-2018-2-22__Journal of Service Management Research, vol. 2, no. 2, pp. 22–35, 2018, doi:http://dx.doi.org/10.15358/2511-8676-2018-2-22 .

L. Steinhoff and M. Zondag, “Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey,” presented at the 2018 Winter AMA Conference Proceedings, New Orleans, 2018.

A. Eggert, L. Steinhoff, and C. Witte, “Are Gift Purchases an Effective Driver of Customer Loyalty?,” presented at the 2018 Winter AMA Conference Proceedings, New Orleans, 2018.

B. Krebs, M. Wehner, and R. Kabst, “Wer hat hier das Sagen?,” Personalmagazin, vol. 2, pp. 20–23, 2017.

B. Krebs, M. Wehner, and R. Kabst, “Nordeuropa hat´s nicht nötig,” Personalmagazin, vol. 2, pp. 24–25, 2017.

H. Rauterberg and B. Krebs, “Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.,” Personalführung, vol. 5, pp. 28–33, 2017.

B. Frick and D. Kaimann, “The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets,” Applied Economics Letters, vol. 24, no. 17, pp. 1237–1240, 2017.