Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems
K.J. Rohlfing, P. Cimiano, I. Scharlau, T. Matzner, H.M. Buhl, H. Buschmeier, E. Esposito, A. Grimminger, B. Hammer, R. Haeb-Umbach, I. Horwath, E. Hüllermeier, F. Kern, S. Kopp, K. Thommes, A.-C. Ngonga Ngomo, C. Schulte, H. Wachsmuth, P. Wagner, B. Wrede, IEEE Transactions on Cognitive and Developmental Systems 13 (2021) 717–728.

Customer Inertia Marketing
C.M. Henderson, L. Steinhoff, C.M. Harmeling, R.W. Palmatier, Journal of the Academy of Marketing Science 49 (2021) 350–373.

An Emerging Theory of Loyalty Program Dynamics
J.J. Kim, L. Steinhoff, R.W. Palmatier, Journal of the Academy of Marketing Science 49 (2021) 71–95.

Commentary: Opportunities and Challenges of Technology in Relationship Marketing
L. Steinhoff, R.W. Palmatier, Australasian Marketing Journal 29 (2021) 111–117.

Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages
L. Steinhoff, M.M. Zondag, Journal of Business Research 129 (2021) 70–82.

Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together
B. Alberternst, L. Steinhoff, A. Eggert, M. Giesler, in: 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, 2021.

Understanding and Measuring Consumer Solidarity as a Collective Bond
B. Alberternst, A. Eggert, L. Steinhoff, M. Giesler, in: Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021.

Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers
D. Beverungen, D. Kundisch, N. Wünderlich, Journal of Service Management 32 (2021) 507–532.

Antecedents and Performance Consequences of High-Potential Scheme Use
B. Krebs, in: Academy of Management Proceedings, 2020.

Care robots in society: Knowledge and orientation needs
S. Pekkarinen, L. Hennala, O. Tuisku, C. Gustafsson, R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, H. Melkas, Gerontechnology (2020).

The need for care robot orientation in elder care services
R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, O. Tuisku, L. Hennala, S. Pekkarinen, H. Melkas, C. Gustafsson, Gerontechnology (2020).

Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets
D. Kaimann, Sustainability 12 (2020).

Care Robot Orientation: What, Who and How? Potential Users` Perceptions
R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, O. Tuisku, L. Hennala, S. Pekkarinen, H. Melkas, C. Gustafsson, International Journal of Social Robotics (2020) 1–15.

Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen?
J.A. Hoppe, R.-M. Johansson-Pajala, C. Gustafsson, H. Melkas, O. Tusku, S. Pekkarinen, L. Hennala, Industrie 4.0 Management 2 (n.d.).

Assistive robots in care: Expectations and perceptions of older people
J.A. Hoppe, R.-M. Johansson-Pajala, C. Gustafsson, H. Melkas, O. Tusku, S. Pekkarinen, L. Hennala, K. Thommes, in: J. Haltaufderheide, J. Hovemann, J. Vollmann (Eds.), Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in Elderly Care , De Gruyter, Berlin / Boston, 2020, pp. 139–156.

Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment
C. Hoffmann, K. Thommes, Journal of Economic Behavior &; Organization (2020) 49–65.

Decisions on Extending Group Membership—Evidence from a Public Good Experiment
C. Grund, C. Harbring, K. Thommes, K.R. Tilkes, Games (2020).

Ancillary market signaling: A two-stage model of economic reputation on ancillary market success
D. Kaimann, Applied Economics Letters 27 (2020) 1366–1370.

How to Build Trust on Peer-to-Peer Platforms: An Investigation of the Antecedents of Peer and Platform Trust
M. Purrmann, N. Wünderlich, in: Proceedings of the 2020 AMA Winter Academic Conference, 2020.

Trust development in care robots by opinion leader in the society
K. Thommes, R.-M. Johansson-Pajala, C. Gustaffson, S. Pekkarinen, O. Tuisku, L. Hennala, H. Melkas, J.A. Hoppe, Gerontechnology (2020).

The fast and the furious—An experimental investigation of the pace of life and risky speed choice in traffic
C. Goldbach, C. Hoffmann, J.A. Hoppe, T. Pitz, K. Thommes, PloS ONE 15 (2020).

Embedding care robots into society and practice: Socio-technical considerations
S. Pekkarinen, L. Hennala, O. Tuisku, C. Gustafsson, R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, H. Melkas, Futures 122 (2020).

Against All Odds: Tentative Steps Toward Efficient Information Sharing in Groups
D. Schlangenotto, W. Schnedler, R. Vadovic, Games 11 (2020) 1--24.

Revisiting a Remedy Against Chains of Unkindness
W. Schnedler, N.L. Stephan, Schmalenbach Business Review (2020) 347–364.

Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award)
I. Garnefeld, T. Krah, E. Böhm, D.D. Gremler, in: 2020 AMA Winter Academic Conference, San Diego, CA, 2020.

Manufacturers’ service growth through mergers and acquisitions – An event study
A. Eggert, E. Böhm, R. Akalan, H. Gebauer, in: 2020 AMA Winter Academic Conference, San Diego, CA, 2020.

Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling
E. Böhm, A. Eggert, H. Terho, W. Ulaga, A. Haas, Journal of Personal Selling and Sales Management 40 (2020) 180–197.

Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft in Oliver Stones Wall Street
M. Schneider, in: K. Becker (Ed.), Erzähltes Geld Finanzmärkte und Krisen in Literatur, Film und Medien, 2020, pp. 243–254.

Urbane Arbeitsparadiese gestern und heute
M. Schneider, in: C. Öhlschläger (Ed.), Urbane Kulturen und Räume Intermedial, 2020, pp. 209–221.

Personalwirtschaft
M. Schneider, S. Eisele, in: Handbuch Gestaltung Digitaler Und Vernetzter Arbeitswelten, Springer, 2020, pp. 303–322.

Is Corruption Imprinted? A Study on Preconditions of Corruption in Post-Communist Countries
K. Knorr, T.F. Auer, K. Thommes, in: Academy of Management Proceedings, 2020.

Behavioral Economics for Human-in-the-loop Control Systems Design: Overconfidence and the hot hand fallacy
M. Protte, R. Fahr, D.E. Quevedo, IEEE Control Systems Magazine 40 (2020) 57–76.

Personalökonomie und Personalpolitik: Grundlagen einer evidenzbasierten Praxis
M. Schneider, D. Sadowski, B. Frick, S. Warning, Personalökonomie und Personalpolitik: Grundlagen einer evidenzbasierten Praxis, Schäffer-Poeschel, 2020.

Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft ain Oliver Stones "Wall Street" 
M. Schneider, Erzähltes Geld:  Finanzmärkte und Krisen in Literatur, Film und Medien (2020) 243.

Der Einfluss von gesundheitsförderlichen Maßnahmen auf die Kommunikationsstrukturen: Nutzen für die Arbeitsproduktivität?
H. Meier, T.F. Auer, L. Sennefelder, Journal Gesundheitsförderung für Akteurinnen und Akteure aus Politik, Wissenschaft und Praxis (2020) 58–61.

Don't patronize me! An experiment on preferences for authorship
S. Lübbecke, W. Schnedler, Journal of Economics &; Management Strategy (2020) 420–438.

Data Privacy in Retail
K.D. Martin, J.J. Kim, R.W. Palmatier, L. Steinhoff, D.W. Stewart, B.A. Walker, Y. Wang, S.K. Weaven, Journal of Retailing 96 (2020) 474–489.

Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation
A. Payne, L. Steinhoff, P. Frow, A. Eggert, Industrial Marketing Management 87 (2020) 244–255.

Understanding and Managing Customer Value Propositions: Introduction to the Special Issue
A. Eggert, P. Frow, A. Payne, L. Steinhoff, Industrial Marketing Management 87 (2020) 242–243.

cDear Stranger, This Looks Good on Youd: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing
T. Reimer, L. Steinhoff, M. Leyer, in: 2020 Winter AMA Conference Proceedings, San Diego, 2020.

Price competition and the Bertrand model: The paradox of the German mobile discount market
D. Kaimann, B. Hoyer, Applied Economics Letters 26 (2019) 54–57.

Network Formation and Disruption - An Experiment: Are equilibrium networks too complex?
A.E. Endres, S. Recker, B. Mir Djawadi, B. Hoyer, Journal of Economic Behavior and Organization  157 (2019) 708–734.

Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms
M. Purrmann, N. Wünderlich, in: Proceedings of the 2019 Frontiers in Service Conference, 2019.

The Collaboration of Human Resource Management and Line Management–An International Comparison
K. Szierbowski-Seibel, B.A. Wach, R. Kabst, Organization Management Journal (2019) 262–277.

Impact of national culture on organizations’ use of selection practices
N.R. Prince, R. Kabst, Employee Relations: The International Journal (2019) 1145–1161.

Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys
N.V. Wünderlich, J. Hogreve, I.N. Chowdhury, H. Fleischer, S. Mousavi, J. Rötzmeier-Keuper, R. Sousa, Journal of Business Research (2019).

Mapping Value in Business Markets: An Integrative Framework
A. Eggert, M. Kleinaltenkamp, V. Kashyap, Industrial Marketing Management 79 (2019) 13--20.

Exploring the link between payment schemes and customer fraud: a mental accounting perspective
I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, E. Boehm, Journal of the Academy of Marketing Science 47 (2019) 595--616.

Service Growth by Acquisition – An Event Study
A. Eggert, E. Boehm, R. Akalan, H. Gebauer, (2019).

Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships
A. Eggert, L. Steinhoff, C. Witte, Journal of Marketing (2019).

Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots
R.-M. Johansson-Pajala, K. Thommes, J.A. Hoppe, O. Tuisku, L. Hennala, S. Pekkarinen, H.  Melkas, C. Gustafsson, in: J. Zhou, G. Salvendy (Eds.), HCII 2019, Springer, Cham, 2019, pp. 212–227.

Service growth by acquisition – An event study
A. Eggert, E. Böhm, R. Akalan, H. Gebauer, in: 9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, 2019.

Exploring the link between payment schemes and customer fraud: a mental accounting perspective
I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, E. Böhm, Journal of the Academy of Marketing Science 47 (2019) 595–616.

Personalwirtschaft
M. Schneider, in: G.W. Maier, G. Engels, E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, Springer, 2019, pp. 303–322.

Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen
K. Radermacher, Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen, Universitätsbibliothek, 2019.

The gender pay gap in European executive boards: the role of executives’ pathway into the board
M. Schneider, A. Iseke, K. Pull, The International Journal of Human Resource Management (2019) 1–23.

The gender pay gap in European executive boards: the role of executives’ pathway into the board
M.R. Schneider, A. Iseke, K. Pull, The International Journal of Human Resource Management (2019) 1–23.

Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships
A. Eggert, L. Steinhoff, C. Witte, Journal of Marketing 83 (2019) 115–132.

Relationship Marketing in the Digital Age
R.W. Palmatier, L. Steinhoff, Relationship Marketing in the Digital Age, Routledge Taylor &; Francis Group, New York and Abingdon, 2019.

Online Relationship Marketing
L. Steinhoff, D. Arli, S. Weaven, I.V. Kozlenkova, Journal of the Academy of Marketing Science 47 (2019) 369–393.

Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey
L. Steinhoff, M. Zondag, in: Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg, 2019.

Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse
A. Maurer, Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse, Universität Paderborn, 2018.

The Segmentation of Video-On-Demand Consumers
L.J. Michels, The Segmentation of Video-On-Demand Consumers, Universität Paderborn, 2018.

Sentiment Analysis of User-generated Ratings in the Sharing Economy 
M. Walter, Sentiment Analysis of User-Generated Ratings in the Sharing Economy , Universität Paderborn, 2018.

Restaurant reputation and meal prices: empricial evidence from the German restaurant industry
H. Korn, Restaurant Reputation and Meal Prices: Empricial Evidence from the German Restaurant Industry, Universität Paderborn, 2018.

Triadic relationships in the context of services for animal companions
J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of Business Research (2018) 295--303.

What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance
P. Fanasch, B. Frick, Journal of Wine Economics (2018) 1–27.

Are Gift Purchases an Effective Driver of Customer Loyalty?
A. Eggert, L. Steinhoff, C. Witte, (2018).

Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement
L. Steinhoff, C. Witte, A. Eggert, SMR-Journal of Service Management Research (2018) 22--35.

Conceptualizing and communicating value in business markets: From value in exchange to value in use
A. Eggert, W. Ulaga, P. Frow, A. Payne, Industrial Marketing Management (2018) 80--90.

Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers
M. Purrmann, N. Wünderlich, in: Proceedings of the 2018 Frontiers in Service Conference, n.d.

Group (Re-) formation in public good games: The tale of the bad apple?
C. Grund, C. Harbring, K. Thommes, Journal of Economic Behavior \'26; Organization (2018) 306--319.

Clean up your network: how a strike changed the social networks of a working team
K. Thommes, A. Akkerman, Team Performance Management: An International Journal (2018) 43--63.

History as a source of organizational identity creation
S. Oertel, K. Thommes, Organization Studies 39 (2018) 1709–1731.

I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions
I. Garnefeld, E. Boehm, L. Klimke, A. Oestreich, Journal of the Academy of Marketing Science 46 (2018) 1133--1147.

The more the merrier? Immigrant share and entrepreneurial activities. 
C. Li, L.A. Dau, R. Kabst, Entrepreneurship Theory and Practice.  (2018).

Embracing the foreign: Cultural attractiveness and international strategy.
C. Li, F.C. Brodbeck, O. Shenkar, L.J. Ponzi, J. Fischer, Strategic Management Journal. (2018).

Age Diversity and team outcomes: A quantitative review. 
M. Schneid, R. Isidor, H. Steinmetz, R. Kabst, Journal of Managerial Psychology. (2018).

The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.
R. Isidor, C. Schwens, F. Hornung, R. Kabst, International Business Review (IBR). (2018).

Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. 
F. Klonek, R. Isidor, S. Kauffeld, Journal of Change Management. (2018).

Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse.
M. Schneid, R. Isidor, C. Schwens, R. Kabst, I. Weber, Die Betriebswirtschaft. (2018).

Engaging a product-oriented salesforce in solution sales
A. Salonen, H. Terho, E. Boehm, R. Rajala, A. Virtanen, (2018).

How to transform a product-focused salesforce to solution sales?
A. Salonen, H. Terho, E. Boehm, R. Rajala, A. Virtanen, (2018).

More than skills: A novel matching proposal for multiplayer video games
N. Stroh-Maraun, D. Kaimann, J. Cox, Entertainment Computing 25 (2018) 26–36.

A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption
D. Kaimann, N. Stroh-Maraun, J. Cox, Journal of Consumer Behaviour 17 (2018) 290–301.

Participatory Budgeting: Findings From Germany
H.I. Weber, S. Vogt, L.-M. Eberz-Weber, H. Steinmetz, S.A. Wagner, F. Walther, P. Weber, R. Kabst, in: Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, 2018.

Variety in the video game industry: An empirical study of the Wundt curve
D. Kaimann, N. Stroh-Maraun, J. Cox, Managerial and Decision Economics 39 (2018) 354–362.

The bright and dark side of service quality signals: A contingency perspective
S. Henkelmann, E. Böhm, C. Cramer, A. Eggert, in: 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.

How to transform a product-focused salesforce to solution sales?
A. Salonen, H. Terho, E. Böhm, R. Rajala, A. Virtanen, in: 47rd EMAC Annual Conference, Glasgow, UK, 2018.

Engaging a product-oriented salesforce in solution sales
A. Salonen, H. Terho, E. Böhm, R. Rajala, A. Virtanen, in: ISBM 2018 Academic Conference, Cambridge, MA, 2018.

I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions
I. Garnefeld, E. Böhm, L. Klimke, A. Oestreich, Journal of the Academy of Marketing Science 46 (2018) 1133–1147.

 Personalwirtschaft
S. Eisele, M. Schneider, in: G. Engels, G. Maier, E. Steffen (Eds.), Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, 2018, pp. 1–20.

Digitalization of Production, Human Capital, and Organizational Capital
M. Schneider, in: C. Harteis (Ed.), The Impact of Digitalization in the Workplace, 2018, pp. 39--52.

Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement
L. Steinhoff, C. Witte, A. Eggert, Journal of Service Management Research 2 (2018) 22–35.

Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey
L. Steinhoff, M. Zondag, in: 2018 Winter AMA Conference Proceedings, New Orleans, 2018.

Are Gift Purchases an Effective Driver of Customer Loyalty?
A. Eggert, L. Steinhoff, C. Witte, in: 2018 Winter AMA Conference Proceedings, New Orleans, 2018.

Wer hat hier das Sagen?
B. Krebs, M. Wehner, R. Kabst, Personalmagazin 2 (2017) 20–23.

Nordeuropa hat´s nicht nötig
B. Krebs, M. Wehner, R. Kabst, Personalmagazin 2 (2017) 24–25.

Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.
H. Rauterberg, B. Krebs, Personalführung 5 (2017) 28–33.

The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets
B. Frick, D. Kaimann, Applied Economics Letters 24 (2017) 1237–1240.