Becker, M., Wiegand, N., Steinhoff, L., &; Baidina, K. (2022). The Role of Self-Rewarding Behavior in Cashback Loyalty Programs. Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest. Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest.
LibreCat: /record/45738

Steinhoff, L., Liu, J. (S. ), Li, X., &; Palmatier, R. W. (2022). Customer Engagement in International Markets. Journal of International Marketing, 31(1), 1–31.https://doi.org/10.1177/1069031X221099211 
LibreCat: /record/45720
DOI: 10.1177/1069031X221099211

Tuisku, O., Johansson-Pajala, R.-M., Hoppe, J. A., Pekkarinen, S., Hennala, L., Thommes, K., Gustafsson, C., &; Melkas, H. (2022). Assistant nurses and orientation to care robot use in three European countries. Behaviour &;amp; Information Technology, 42(6), 758–774.https://doi.org/10.1080/0144929x.2022.2042736 
LibreCat: /record/51210
DOI: 10.1080/0144929x.2022.2042736

van Straaten, D. (2021). Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics.https://doi.org/10.17619/UNIPB/1-1189  
LibreCat: /record/24886
DOI: 10.17619/UNIPB/1-1189 

Krebs, B., &; Wehner, M. C. (2021). The relationship between talent management and individual and organizational performance. In I. Tarique (Ed.), The Routledge companion to talent management (pp. 539–555). Routledge.
LibreCat: /record/24371

Kaimann, D., Tanneberg, I., &; Cox, J. (2021). “I will survive”: Online streaming and the chart survival of music tracks. Managerial and Decision Economics, 42(1), 3–20.https://doi.org/10.1002/mde.3226 
LibreCat: /record/21289
DOI: 10.1002/mde.3226

Harrmann, L., Böhm, E., &; Eggert, A. (2021). Exploring the paths towards service growth in manufacturing companies. 2021 AMA Winter Academic Conference. 2021 AMA Winter Academic Conference.
LibreCat: /record/46670

Salonen, A., Terho, H., Böhm, E., Virtanen, A., &; Rajala, R. (2021). Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions. Journal of the Academy of Marketing Science, 49(1), 139–163.https://doi.org/10.1007/s11747-020-00729-z 
LibreCat: /record/41338
DOI: 10.1007/s11747-020-00729-z

Garnefeld, I., Krah, T., Böhm, E., &; Gremler, D. D. (2021). Online reviews generated through product testing: can more favorable reviews be enticed with free products? Journal of the Academy of Marketing Science, 49(4), 703–722.https://doi.org/10.1007/s11747-021-00770-6 
LibreCat: /record/41337
DOI: 10.1007/s11747-021-00770-6

Schaefers, T., Ruffer, S., &; Böhm, E. (2021). Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration. Industrial Marketing Management, 93, 466–481.https://doi.org/10.1016/j.indmarman.2020.06.002 
LibreCat: /record/46635
DOI: 10.1016/j.indmarman.2020.06.002

Wach, B., Krebs, B., &; Kabst, R. (2021). HR-Manager als Intrapreneure. In K. Schwuchow &; J. Gutmann (Eds.), HR-Trends 2021. Haufe-Lexware.
LibreCat: /record/24375

Öhlschläger, C., &; Schneider, M. (2021). Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive. In Komparatistik heute (pp. 159–173). Brill | Fink.https://doi.org/10.30965/9783846766088_009 
LibreCat: /record/42778
DOI: 10.30965/9783846766088_009

Rohlfing, K. J., Cimiano, P., Scharlau, I., Matzner, T., Buhl, H. M., Buschmeier, H., Esposito, E., Grimminger, A., Hammer, B., Haeb-Umbach, R., Horwath, I., Hüllermeier, E., Kern, F., Kopp, S., Thommes, K., Ngonga Ngomo, A.-C., Schulte, C., Wachsmuth, H., Wagner, P., &; Wrede, B. (2021). Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems. IEEE Transactions on Cognitive and Developmental Systems, 13(3), 717–728.https://doi.org/10.1109/tcds.2020.3044366 
LibreCat: /record/24456
DOI: 10.1109/tcds.2020.3044366

Henderson, C. M., Steinhoff, L., Harmeling, C. M., &; Palmatier, R. W. (2021). Customer Inertia Marketing. Journal of the Academy of Marketing Science, 49(2), 350–373.http://dx.doi.org/10.1007/s11747-020-00744-0 
LibreCat: /record/45724
DOI: http://dx.doi.org/10.1007/s11747-020-00744-0

Kim, J. J., Steinhoff, L., &; Palmatier, R. W. (2021). An Emerging Theory of Loyalty Program Dynamics. Journal of the Academy of Marketing Science, 49(1), 71–95.https://doi.org/10.1007/s11747-020-00719-1 
LibreCat: /record/45725
DOI: 10.1007/s11747-020-00719-1

Steinhoff, L., &; Palmatier, R. W. (2021). Commentary: Opportunities and Challenges of Technology in Relationship Marketing. Australasian Marketing Journal, 29(2), 111–117.https://doi.org/10.1016/j.ausmj.2020.07.003 
LibreCat: /record/45722
DOI: https://doi.org/10.1016/j.ausmj.2020.07.003

Steinhoff, L., &; Zondag, M. M. (2021). Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages. Journal of Business Research, 129, 70–82.https://doi.org/10.1016/j.jbusres.2021.02.016 
LibreCat: /record/45723
DOI: 10.1016/j.jbusres.2021.02.016

Alberternst, B., Steinhoff, L., Eggert, A., &; Giesler, M. (2021). Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together. 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg. 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg.
LibreCat: /record/45741

Alberternst, B., Eggert, A., Steinhoff, L., &; Giesler, M. (2021). Understanding and Measuring Consumer Solidarity as a Collective Bond. Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid. Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid.
LibreCat: /record/45740

Beverungen, D., Kundisch, D., &; Wünderlich, N. (2021). Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers. Journal of Service Management, 32(4), 507–532.https://doi.org/10.1108/JOSM-03-2020-0066 
LibreCat: /record/17860
DOI: 10.1108/JOSM-03-2020-0066