M. Becker, N. Wiegand, L. Steinhoff, and K. Baidina, “The Role of Self-Rewarding Behavior in Cashback Loyalty Programs,” presented at the Proceedings of the 51st European Marketing Academy (EMAC) Conference, Budapest, 2022.
LibreCat: /record/45738

L. Steinhoff, J. (S. ) Liu, X. Li, and R. W. Palmatier, “Customer Engagement in International Markets,”10.1177/1069031X221099211__Journal of International Marketing, vol. 31, no. 1, pp. 1–31, 2022, doi:10.1177/1069031X221099211 .
LibreCat: /record/45720
DOI: 10.1177/1069031X221099211

O. Tuisku et al., “Assistant nurses and orientation to care robot use in three European countries,”10.1080/0144929x.2022.2042736__Behaviour &;amp; Information Technology, vol. 42, no. 6, pp. 758–774, 2022, doi:10.1080/0144929x.2022.2042736 .
LibreCat: /record/51210
DOI: 10.1080/0144929x.2022.2042736

D. van Straaten, Inferring Quality with Reputation Systems - Experimental Evidence on Elicitation Mechanisms and Aggregation Metrics. 2021.
LibreCat: /record/24886
DOI: 10.17619/UNIPB/1-1189 

B. Krebs and M. C. Wehner, “The relationship between talent management and individual and organizational performance,” in The Routledge companion to talent management, I. Tarique, Ed. New York, NY: Routledge, 2021, pp. 539–555.
LibreCat: /record/24371

D. Kaimann, I. Tanneberg, and J. Cox, “‘I will survive’: Online streaming and the chart survival of music tracks,”10.1002/mde.3226__Managerial and Decision Economics, vol. 42, no. 1, pp. 3–20, 2021, doi:10.1002/mde.3226 .
LibreCat: /record/21289
DOI: 10.1002/mde.3226

L. Harrmann, E. Böhm, and A. Eggert, “Exploring the paths towards service growth in manufacturing companies,” presented at the 2021 AMA Winter Academic Conference, 2021.
LibreCat: /record/46670

A. Salonen, H. Terho, E. Böhm, A. Virtanen, and R. Rajala, “Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions,”10.1007/s11747-020-00729-z__Journal of the Academy of Marketing Science, vol. 49, no. 1, pp. 139–163, 2021, doi:10.1007/s11747-020-00729-z .
LibreCat: /record/41338
DOI: 10.1007/s11747-020-00729-z

I. Garnefeld, T. Krah, E. Böhm, and D. D. Gremler, “Online reviews generated through product testing: can more favorable reviews be enticed with free products?,”10.1007/s11747-021-00770-6__Journal of the Academy of Marketing Science, vol. 49, no. 4, pp. 703–722, 2021, doi:10.1007/s11747-021-00770-6 .
LibreCat: /record/41337
DOI: 10.1007/s11747-021-00770-6

T. Schaefers, S. Ruffer, and E. Böhm, “Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration,”10.1016/j.indmarman.2020.06.002__Industrial Marketing Management, vol. 93, pp. 466–481, 2021, doi:10.1016/j.indmarman.2020.06.002 .
LibreCat: /record/46635
DOI: 10.1016/j.indmarman.2020.06.002

B. Wach, B. Krebs, and R. Kabst, “HR-Manager als Intrapreneure,” in HR-Trends 2021, K. Schwuchow and J. Gutmann, Eds. Freiburg: Haufe-Lexware, 2021.
LibreCat: /record/24375

C. Öhlschläger and M. Schneider, “Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive,” in Komparatistik heute, Brill | Fink, 2021, pp. 159–173.
LibreCat: /record/42778
DOI: 10.30965/9783846766088_009

K. J. Rohlfing et al., “Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems,”10.1109/tcds.2020.3044366__IEEE Transactions on Cognitive and Developmental Systems, vol. 13, no. 3, pp. 717–728, 2021, doi:10.1109/tcds.2020.3044366 .
LibreCat: /record/24456
DOI: 10.1109/tcds.2020.3044366

C. M. Henderson, L. Steinhoff, C. M. Harmeling, and R. W. Palmatier, “Customer Inertia Marketing,”http://dx.doi.org/10.1007/s11747-020-00744-0__Journal of the Academy of Marketing Science, vol. 49, no. 2, pp. 350–373, 2021, doi:http://dx.doi.org/10.1007/s11747-020-00744-0 .
LibreCat: /record/45724
DOI: http://dx.doi.org/10.1007/s11747-020-00744-0

J. J. Kim, L. Steinhoff, and R. W. Palmatier, “An Emerging Theory of Loyalty Program Dynamics,”10.1007/s11747-020-00719-1__Journal of the Academy of Marketing Science, vol. 49, no. 1, pp. 71–95, 2021, doi:10.1007/s11747-020-00719-1 .
LibreCat: /record/45725
DOI: 10.1007/s11747-020-00719-1

L. Steinhoff and R. W. Palmatier, “Commentary: Opportunities and Challenges of Technology in Relationship Marketing,”https://doi.org/10.1016/j.ausmj.2020.07.003__Australasian Marketing Journal, vol. 29, no. 2, pp. 111–117, 2021, doi:https://doi.org/10.1016/j.ausmj.2020.07.003 .
LibreCat: /record/45722
DOI: https://doi.org/10.1016/j.ausmj.2020.07.003

L. Steinhoff and M. M. Zondag, “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages,”10.1016/j.jbusres.2021.02.016__Journal of Business Research, vol. 129, pp. 70–82, 2021, doi:10.1016/j.jbusres.2021.02.016 .
LibreCat: /record/45723
DOI: 10.1016/j.jbusres.2021.02.016

B. Alberternst, L. Steinhoff, A. Eggert, and M. Giesler, “Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together,” presented at the 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, 2021.
LibreCat: /record/45741

B. Alberternst, A. Eggert, L. Steinhoff, and M. Giesler, “Understanding and Measuring Consumer Solidarity as a Collective Bond,” presented at the Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021.
LibreCat: /record/45740

D. Beverungen, D. Kundisch, and N. Wünderlich, “Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers,”10.1108/JOSM-03-2020-0066__Journal of Service Management, vol. 32, no. 4, pp. 507–532, 2021, doi:10.1108/JOSM-03-2020-0066 .
LibreCat: /record/17860
DOI: 10.1108/JOSM-03-2020-0066