@inproceedingsJohansson-Pajala_Thommes_Hoppe_Tuisku_Hennala_Pekkarinen10.1007/978-3-030-22012-9_16Melkas_Gustafsson_2019, place=Cham, series=Lecture Notes in Computer Science, title=Improved Knowledge Changes the Mindset: Older Adults’ Perceptions of Care Robots, volume=11592, DOI=10.1007/978-3-030-22012-9_16, booktitle=HCII 2019, publisher=Springer, author=Johansson-Pajala, Rose-Marie and Thommes, Kirsten and Hoppe, Julia Amelie and Tuisku, Outi and Hennala, Lea and Pekkarinen, Satu and10.1007/978-3-030-22012-9_16__Melkas, Helinä and Gustafsson, Christine , editor=Zhou, Jia and Salvendy, Gavriel, year=2019, pages=212–227, collection=Lecture Notes in Computer Science 

@inproceedingsEggert_Böhm_Akalan_Gebauer_2019, title=Service growth by acquisition – An event study, booktitle=9th BMM-EMAC Biennial International Conference on Business Market Management, Berlin, author=Eggert, A. and Böhm, Eva and Akalan, R. and Gebauer, H., year=2019 

@articleGarnefeld_Eggert_Husemann-Kopetzky_Böhm_2019, title=Exploring the link between payment schemes and customer fraud: a mental accounting perspective, volume=47, DOI=10.1007/s11747-019-00653-x, number=4, journal=Journal of the Academy of Marketing Science, publisher=Springer Science and Business Media LLC, author=Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Böhm, Eva, year=2019, pages=595–616 

@inbookSchneider_2019, title=Personalwirtschaft, booktitle=Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, publisher=Springer, author=Schneider, Martin, editor=Maier, Günter W. and Engels, Gregor and Steffen, Eckhard, year=2019, pages=303–322 

@bookRadermacher_2019, title=Wie sich Unternehmensarchitektur auf Arbeitssuchende auswirkt: Experimentelle Evidenz signalbasierter Mechanismen, publisher=Universitätsbibliothek, author=Radermacher, Katharina, year=2019 

@articleSchneider_Iseke_Pull_2019, title=The gender pay gap in European executive boards: the role of executives’ pathway into the board, DOI=10.1080/09585192.2019.1620307, journal=The International Journal of Human Resource Management, author=Schneider, Martin and Iseke, Anja and Pull, Kerstin, year=2019, pages=1–23 

@articleSchneider_Iseke_Pull_2019, title=The gender pay gap in European executive boards: the role of executives’ pathway into the board, DOI=10.1080/09585192.2019.1620307, journal=The International Journal of Human Resource Management, author=Schneider, Martin R. and Iseke, Anja and Pull, Kerstin, year=2019, pages=1–23 

@articleEggert_Steinhoff_Witte_2019, title=Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships, volume=83, DOI=10.1177/0022242919860802, number=5, journal=Journal of Marketing, author=Eggert, A. and Steinhoff, Lena and Witte, C., year=2019, pages=115–132 

@bookPalmatier_Steinhoff_2019, place=New York and Abingdon, title=Relationship Marketing in the Digital Age, DOI=https://doi.org/10.4324/9781315143583, publisher=Routledge Taylor &; Francis Group, author=Palmatier, R. W. and Steinhoff, Lena, year=2019 

@articleSteinhoff_Arli_Weaven_Kozlenkova_2019, title=Online Relationship Marketing, volume=47, DOI=https://doi.org/10.1007/s11747-018-0621-6, number=3, journal=Journal of the Academy of Marketing Science, author=Steinhoff, Lena and Arli, D. and Weaven, S. and Kozlenkova, I. V., year=2019, pages=369–393 

@inproceedingsSteinhoff_Zondag_2019, title=Enhancing Loyalty Program Effectiveness by Stimulating Member Activity along the Customer Journey, booktitle=Proceedings of the 48th European Marketing Academy (EMAC) Conference, Hamburg, author=Steinhoff, Lena and Zondag, M., year=2019 

@bookMaurer_2018, title=Kundenbewertungen und Produktnachfrage: Eine ökonomische Analyse, publisher=Universität Paderborn, author=Maurer, Alexandra, year=2018 

@bookMichels_2018, title=The Segmentation of Video-On-Demand Consumers, publisher=Universität Paderborn, author=Michels, Luisa Juliane, year=2018 

@bookWalter_2018, title=Sentiment Analysis of User-generated Ratings in the Sharing Economy , publisher=Universität Paderborn, author=Walter, Miriam, year=2018 

@bookKorn_2018, title=Restaurant reputation and meal prices: empricial evidence from the German restaurant industry, publisher=Universität Paderborn, author=Korn, Hanna, year=2018 

@articleRötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title=Triadic relationships in the context of services for animal companions, number=85, journal=Journal of Business Research, publisher=Elsevier, author=Rötzmeier-Keuper, Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud, year=2018, pages=295--303 

@articleFanasch_Frick_2018, title=What Makes Cooperatives Successful? Identifying the Determinants of Their Organizational Performance, DOI=10.1017/jwe.2018.28, journal=Journal of Wine Economics, publisher=Cambridge University Press (CUP), author=Fanasch, Patrizia and Frick, Bernd, year=2018, pages=1–27 

@articleEggert_Steinhoff_Witte_2018, series=2018 Winter AMA Conference Proceedings, title=Are Gift Purchases an Effective Driver of Customer Loyalty?, author=Eggert, Andreas and Steinhoff, Lena and Witte, Carina, year=2018, collection=2018 Winter AMA Conference Proceedings 

@articleSteinhoff_Witte_Eggert_2018, title=Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement, number=2, journal=SMR-Journal of Service Management Research, author=Steinhoff, Lena and Witte, Carina and Eggert, Andreas, year=2018, pages=22--35 

@articleEggert_Ulaga_Frow_Payne_2018, title=Conceptualizing and communicating value in business markets: From value in exchange to value in use, journal=Industrial Marketing Management, author=Eggert, Andreas and Ulaga, Wolfgang and Frow, Pennie and Payne, Adrian, year=2018, pages=80--90