@articleThommes_Oertel_Walgenbach_2016, title=Organizational Failure in the Aftermath of Institutional Upheaval, volume=37, number=8, journal=Organization Studies, author=Thommes, Kirsten and Oertel, Simon and Walgenbach, Peter, year=2016, pages=1067–1087 

@inproceedingsBöhm_Backhaus_Eggert_Pitsis_2016, title=Shedding light on outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective, booktitle=2016 AMA Winter Academic Conference, Las Vegas, NV, author=Böhm, Eva and Backhaus, C. and Eggert, A. and Pitsis, T., year=2016 

@inproceedingsCramer_Böhm_Eggert_2016, title=Understanding service awards: Exploit the bright side, avoid the dark side (ausgezeichnet mit Best Paper Award), booktitle=2016 AMA Winter Academic Conference, Las Vegas, NV, author=Cramer, C. and Böhm, Eva and Eggert, A., year=2016 

@inproceedingsEggert_Böhm_Cramer_2016, title=Business Service Outsourcing in Manufacturing Firms: An Event Study, booktitle=International Colloquium on Relationship Marketing (ICRM), Toulouse (nominiert für Best Paper Award), author=Eggert, A. and Böhm, Eva and Cramer, C., year=2016 

@inproceedingsCramer_Böhm_Eggert_2016, title=The service award paradox, booktitle=45rd EMAC Annual Conference, Oslo, author=Cramer, C. and Böhm, Eva and Eggert, A., year=2016 

@articleBöhm_Backhaus_Eggert_Cummins_2016, title=Understanding outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective, volume=3, number=1–2, journal=Journal of Strategic Contracting and Negotiation,  (ausgezeichnet mit Best Paper Award), author=Böhm, Eva and Backhaus, C. and Eggert, A. and Cummins, T., year=2016, pages=128–149 

@inbookGarnefeld_Böhm_Feider_2016, edition=2, title=Retourenmanagement zur Steigerung des Kundenwerts, booktitle=Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, author=Garnefeld, I. and Böhm, Eva and Feider, L., editor=Günther, B. and Helm, S. and Eggert, A., year=2016 

@articleBöhm_Eggert_Thiesbrummel_2016, title=Service transition: A viable option for manufacturing companies with deteriorating financial performance?, volume=60, DOI=10.1016/j.indmarman.2016.04.007, number=1, journal=Industrial Marketing Management, publisher=Elsevier BV, author=Böhm, Eva and Eggert, Andreas and Thiesbrummel, Christoph, year=2016, pages=101–111 

@articleBackes-Gellner_Kluike_Pull_Schneider_Teuber_2016, title=Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK, number=7, journal=Journal of Business Economics, author=Backes-Gellner, Uschi and Kluike, Marlies and Pull, Kerstin and Schneider, Martin and Teuber, Silvia, year=2016, pages=751--772 

@articleAlewell_Bähring_Thommes_2016, title=Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects, volume=16, DOI=10.1515/arbeit-2007-0404, number=4, journal=Arbeit, publisher=Walter de Gruyter GmbH, author=Alewell, Dorothea and Bähring, Katrin and Thommes, Kirsten, year=2016, pages=282–295 

@articleSteinhoff_Palmatier_2016, title=Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects, volume=44, DOI=10.1007/s11747-014-0405-6, number=1, journal=Journal of the Academy of Marketing Science, author=Steinhoff, Lena and Palmatier, R. W., year=2016, pages=88–107 

@inproceedingsWitte_Steinhoff_Eggert_2016, title=The Power of Gift Purchases in Strengthening Customer-Company Relationships, booktitle=Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo, author=Witte, C. and Steinhoff, Lena and Eggert, A., year=2016 

@bookSteinhoff_Fang_Palmatier_Wang_2016, title=Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series, author=Steinhoff, Lena and Fang, E. and Palmatier, R. W. and Wang, K., year=2016, pages=16–121 

@bookFanasch_2015, title=Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg, publisher=Universität Paderborn, author=Fanasch, Patrizia, year=2015 

@bookWalczok_2015, title=Die Veränderung des Mobilfunkmarktes durch die Discountanbieter, publisher=Universität Paderborn, author=Walczok, Gregor Paul, year=2015 

@articleCox_Kaimann_2015, title=How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry, volume=14, DOI=10.1002/cb.1553, number=6, journal=Journal of Consumer Behaviour, publisher=Wiley Online Library, author=Cox, Joe and Kaimann, Daniel, year=2015, pages=366–377 

@bookGrund_Thommes_2015, title=Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation, author=Grund, Christian and Thommes, Kirsten, year=2015 

@bookGrund_Harbring_Thommes_2015, title=Cooperation in Diverse Teams: The Role of Temporary Group Membership, author=Grund, Christian and Harbring, Christine and Thommes, Kirsten, year=2015 

@articleFahr_Mir Djawadi_2015, title=“and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment., DOI=10.1016/j.joep.2015.03.002, journal=Journal of Economic Psychology, publisher=Elsevier, author=Fahr, Rene and Mir Djawadi, Behnud, year=2015, pages=48–59 

@inproceedingsEggert_Steinhoff_Witte_2015, title= You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty, booktitle=2015 AMA Summer Marketing Educators’ Conference Proceedings, author=Eggert, A and Steinhoff, L and Witte, C, year=2015