Wach, B., Krebs, B., &; Kabst, R. (2021). HR-Manager als Intrapreneure. In K. Schwuchow &; J. Gutmann (Eds.), HR-Trends 2021. Haufe-Lexware.

Öhlschläger, C., &; Schneider, M. (2021). Passivität als Widerstand gegen die Macht der Verhältnisse? Melvilles Bartleby, the scrivener aus literaturwissenschaftlicher und ökonomischer Perspektive. In Komparatistik heute (pp. 159–173). Brill | Fink.https://doi.org/10.30965/9783846766088_009 

Rohlfing, K. J., Cimiano, P., Scharlau, I., Matzner, T., Buhl, H. M., Buschmeier, H., Esposito, E., Grimminger, A., Hammer, B., Haeb-Umbach, R., Horwath, I., Hüllermeier, E., Kern, F., Kopp, S., Thommes, K., Ngonga Ngomo, A.-C., Schulte, C., Wachsmuth, H., Wagner, P., &; Wrede, B. (2021). Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems. IEEE Transactions on Cognitive and Developmental Systems, 13(3), 717–728.https://doi.org/10.1109/tcds.2020.3044366 

Henderson, C. M., Steinhoff, L., Harmeling, C. M., &; Palmatier, R. W. (2021). Customer Inertia Marketing. Journal of the Academy of Marketing Science, 49(2), 350–373.http://dx.doi.org/10.1007/s11747-020-00744-0 

Kim, J. J., Steinhoff, L., &; Palmatier, R. W. (2021). An Emerging Theory of Loyalty Program Dynamics. Journal of the Academy of Marketing Science, 49(1), 71–95.https://doi.org/10.1007/s11747-020-00719-1 

Steinhoff, L., &; Palmatier, R. W. (2021). Commentary: Opportunities and Challenges of Technology in Relationship Marketing. Australasian Marketing Journal, 29(2), 111–117.https://doi.org/10.1016/j.ausmj.2020.07.003 

Steinhoff, L., &; Zondag, M. M. (2021). Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages. Journal of Business Research, 129, 70–82.https://doi.org/10.1016/j.jbusres.2021.02.016 

Alberternst, B., Steinhoff, L., Eggert, A., &; Giesler, M. (2021). Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together. 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg. 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg.

Alberternst, B., Eggert, A., Steinhoff, L., &; Giesler, M. (2021). Understanding and Measuring Consumer Solidarity as a Collective Bond. Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid. Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid.

Beverungen, D., Kundisch, D., &; Wünderlich, N. (2021). Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers. Journal of Service Management, 32(4), 507–532.https://doi.org/10.1108/JOSM-03-2020-0066 

Krebs, B. (2020). Antecedents and Performance Consequences of High-Potential Scheme Use. Academy of Management Proceedings, 1(21233).

Pekkarinen, S., Hennala, L., Tuisku, O., Gustafsson, C., Johansson-Pajala, R.-M., Thommes, K.,https://doi.org/10.4017/gt.2020.19.s.69664__Melkas, H. (2020). Care robots in society: Knowledge and orientation needs. Gerontechnology.https://doi.org/10.4017/gt.2020.19.s.69664 

Johansson-Pajala, R.-M., Thommes, K., Hoppe, J. A., Tuisku, O., Hennala, L., Pekkarinen, S.,https://doi.org/10.4017/gt.2020.19.s.69574__Gustafsson, C. (2020). The need for care robot orientation in elder care services. Gerontechnology.https://doi.org/10.4017/gt.2020.19.s.69574 

Kaimann, D. (2020). Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets. Sustainability, 12(15).https://doi.org/10.3390/su12156185 

Johansson-Pajala, R.-M., Thommes, K., Hoppe, J. A., Tuisku, O., Hennala, L., Pekkarinen, S.,https://doi.org/10.1007/s12369-020-00619-y__Gustafsson, C. (2020). Care Robot Orientation: What, Who and How? Potential Users` Perceptions. International Journal of Social Robotics, 1–15.https://doi.org/10.1007/s12369-020-00619-y 

Hoppe, J. A., Johansson-Pajala, R.-M., Gustafsson, C., Melkas, H., Tusku, O., Pekkarinen, S., &; Hennala, L. (n.d.). Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen? Industrie 4.0 Management, 2.

Hoppe, J. A., Johansson-Pajala, R.-M., Gustafsson, C., Melkas, H., Tusku, O., Pekkarinen, S.,https://doi.org/10.1515/9783110677485-009__Thommes, K. (2020). Assistive robots in care: Expectations and perceptions of older people. In J. Haltaufderheide, J. Hovemann, &; J. Vollmann (Eds.), Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in elderly care  (pp. 139–156). Berlin / Boston: De Gruyter.https://doi.org/10.1515/9783110677485-009 

Hoffmann, C., &; Thommes, K. (2020). Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment. Journal of Economic Behavior &; Organization, 49–65.https://doi.org/10.1016/j.jebo.2020.09.034 

Grund, C., Harbring, C., Thommes, K., &; Tilkes, K. R. (2020). Decisions on Extending Group Membership—Evidence from a Public Good Experiment. Games.https://doi.org/10.3390/g11040061 

Kaimann, D. (2020). Ancillary market signaling: A two-stage model of economic reputation on ancillary market success. Applied Economics Letters, 27(16), 1366–1370.https://doi.org/10.1080/13504851.2019.1683136