Rohlfing, K. J., Cimiano, P., Scharlau, I., Matzner, T., Buhl, H. M., Buschmeier, H., Esposito, E., Grimminger, A., Hammer, B., Haeb-Umbach, R., Horwath, I., Hüllermeier, E., Kern, F., Kopp, S., Thommes, K., Ngonga Ngomo, A.-C., Schulte, C., Wachsmuth, H., Wagner, P., &; Wrede, B. (2021). Explanation as a Social Practice: Toward a Conceptual Framework for the Social Design of AI Systems. IEEE Transactions on Cognitive and Developmental Systems, 13(3), 717–728.https://doi.org/10.1109/tcds.2020.3044366 
LibreCat: /record/24456
DOI: 10.1109/tcds.2020.3044366

Henderson, C. M., Steinhoff, L., Harmeling, C. M., &; Palmatier, R. W. (2021). Customer Inertia Marketing. Journal of the Academy of Marketing Science, 49(2), 350–373.http://dx.doi.org/10.1007/s11747-020-00744-0 
LibreCat: /record/45724
DOI: http://dx.doi.org/10.1007/s11747-020-00744-0

Kim, J. J., Steinhoff, L., &; Palmatier, R. W. (2021). An Emerging Theory of Loyalty Program Dynamics. Journal of the Academy of Marketing Science, 49(1), 71–95.https://doi.org/10.1007/s11747-020-00719-1 
LibreCat: /record/45725
DOI: 10.1007/s11747-020-00719-1

Steinhoff, L., &; Palmatier, R. W. (2021). Commentary: Opportunities and Challenges of Technology in Relationship Marketing. Australasian Marketing Journal, 29(2), 111–117.https://doi.org/10.1016/j.ausmj.2020.07.003 
LibreCat: /record/45722
DOI: https://doi.org/10.1016/j.ausmj.2020.07.003

Steinhoff, L., &; Zondag, M. M. (2021). Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages. Journal of Business Research, 129, 70–82.https://doi.org/10.1016/j.jbusres.2021.02.016 
LibreCat: /record/45723
DOI: 10.1016/j.jbusres.2021.02.016

Alberternst, B., Steinhoff, L., Eggert, A., &; Giesler, M. (2021). Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together. 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg. 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg.
LibreCat: /record/45741

Alberternst, B., Eggert, A., Steinhoff, L., &; Giesler, M. (2021). Understanding and Measuring Consumer Solidarity as a Collective Bond. Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid. Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid.
LibreCat: /record/45740

Beverungen, D., Kundisch, D., &; Wünderlich, N. (2021). Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers. Journal of Service Management, 32(4), 507–532.https://doi.org/10.1108/JOSM-03-2020-0066 
LibreCat: /record/17860
DOI: 10.1108/JOSM-03-2020-0066

Krebs, B. (2020). Antecedents and Performance Consequences of High-Potential Scheme Use. Academy of Management Proceedings, 1(21233).
LibreCat: /record/24373

Pekkarinen, S., Hennala, L., Tuisku, O., Gustafsson, C., Johansson-Pajala, R.-M., Thommes, K.,https://doi.org/10.4017/gt.2020.19.s.69664__Melkas, H. (2020). Care robots in society: Knowledge and orientation needs. Gerontechnology.https://doi.org/10.4017/gt.2020.19.s.69664 
LibreCat: /record/21126
DOI: 10.4017/gt.2020.19.s.69664

Johansson-Pajala, R.-M., Thommes, K., Hoppe, J. A., Tuisku, O., Hennala, L., Pekkarinen, S.,https://doi.org/10.4017/gt.2020.19.s.69574__Gustafsson, C. (2020). The need for care robot orientation in elder care services. Gerontechnology.https://doi.org/10.4017/gt.2020.19.s.69574 
LibreCat: /record/21127
DOI: 10.4017/gt.2020.19.s.69574

Kaimann, D. (2020). Behind the Review Curtain: Decomposition of Online Consumer Ratings in Peer-to-Peer Markets. Sustainability, 12(15).https://doi.org/10.3390/su12156185 
LibreCat: /record/21287
DOI: 10.3390/su12156185

Johansson-Pajala, R.-M., Thommes, K., Hoppe, J. A., Tuisku, O., Hennala, L., Pekkarinen, S.,https://doi.org/10.1007/s12369-020-00619-y__Gustafsson, C. (2020). Care Robot Orientation: What, Who and How? Potential Users` Perceptions. International Journal of Social Robotics, 1–15.https://doi.org/10.1007/s12369-020-00619-y 
LibreCat: /record/17361
DOI: 10.1007/s12369-020-00619-y

Hoppe, J. A., Johansson-Pajala, R.-M., Gustafsson, C., Melkas, H., Tusku, O., Pekkarinen, S., &; Hennala, L. (n.d.). Technologieorientierung zu Assistenzrobotik – Welche Akzeptanz besteht bei der Einführung von Assistenzrobotik für die Pflege älterer Menschen? Industrie 4.0 Management, 2.
LibreCat: /record/17366

Hoppe, J. A., Johansson-Pajala, R.-M., Gustafsson, C., Melkas, H., Tusku, O., Pekkarinen, S.,https://doi.org/10.1515/9783110677485-009__Thommes, K. (2020). Assistive robots in care: Expectations and perceptions of older people. In J. Haltaufderheide, J. Hovemann, &; J. Vollmann (Eds.), Aging between Participation and Simulation - Ethical Dimensions of Socially Assistive Technologies in elderly care  (pp. 139–156). Berlin / Boston: De Gruyter.https://doi.org/10.1515/9783110677485-009 
LibreCat: /record/17367
DOI: 10.1515/9783110677485-009

Hoffmann, C., &; Thommes, K. (2020). Can digital feedback increase employee performance and energy efficiency in firms? Evidence from a field experiment. Journal of Economic Behavior &; Organization, 49–65.https://doi.org/10.1016/j.jebo.2020.09.034 
LibreCat: /record/20882
DOI: 10.1016/j.jebo.2020.09.034

Grund, C., Harbring, C., Thommes, K., &; Tilkes, K. R. (2020). Decisions on Extending Group Membership—Evidence from a Public Good Experiment. Games.https://doi.org/10.3390/g11040061 
LibreCat: /record/20883
DOI: 10.3390/g11040061

Kaimann, D. (2020). Ancillary market signaling: A two-stage model of economic reputation on ancillary market success. Applied Economics Letters, 27(16), 1366–1370.https://doi.org/10.1080/13504851.2019.1683136 
LibreCat: /record/4627
DOI: 10.1080/13504851.2019.1683136

Purrmann, M., &; Wünderlich, N. (2020). How to Build Trust on Peer-to-Peer Platforms: An Investigation of the Antecedents of Peer and Platform Trust. In Proceedings of the 2020 AMA Winter Academic Conference. San Diego, CA, USA.
LibreCat: /record/16116

Thommes, K., Johansson-Pajala, R.-M., Gustaffson, C., Pekkarinen, S., Tuisku, O., Hennala, L., Melkas, H., &; Hoppe, J. A. (2020). Trust development in care robots by opinion leader in the society. Gerontechnology.https://doi.org/10.4017/gt.2020.19.s.70024.4 
LibreCat: /record/21128
DOI: 10.4017/gt.2020.19.s.70024.4

Goldbach, C., Hoffmann, C., Hoppe, J. A., Pitz, T., &; Thommes, K. (2020). The fast and the furious—An experimental investigation of the pace of life and risky speed choice in traffic. PloS ONE, 15(7).https://doi.org/10.1371/journal.pone.0236589 
LibreCat: /record/17854
DOI: https://doi.org/10.1371/journal.pone.0236589

Pekkarinen, S., Hennala, L., Tuisku, O., Gustafsson, C., Johansson-Pajala, R.-M., Thommes, K., Hoppe, J. A., &; Melkas, H. (2020). Embedding care robots into society and practice: Socio-technical considerations. Futures, 122.https://doi.org/10.1016/j.futures.2020.102593 
LibreCat: /record/17857
DOI: https://doi.org/10.1016/j.futures.2020.102593

Schlangenotto, D., Schnedler, W., &; Vadovic, R. (2020). Against All Odds: Tentative Steps Toward Efficient Information Sharing in Groups. Games, 11(3), 1--24.
LibreCat: /record/17862

Schnedler, W., &; Stephan, N. L. (2020). Revisiting a Remedy Against Chains of Unkindness. Schmalenbach Business Review, 347–364.https://doi.org/10.1007/s41464-020-00090-2 
LibreCat: /record/18236
DOI: 10.1007/s41464-020-00090-2

Garnefeld, I., Krah, T., Böhm, E., &; Gremler, D. D. (2020). Do product testing programs lead to more favorable online reviews? (ausgezeichnet mit Best Paper Award). 2020 AMA Winter Academic Conference, San Diego, CA. 2020 AMA Winter Academic Conference, San Diego, CA.
LibreCat: /record/46689

Eggert, A., Böhm, E., Akalan, R., &; Gebauer, H. (2020). Manufacturers’ service growth through mergers and acquisitions – An event study. 2020 AMA Winter Academic Conference, San Diego, CA. 2020 AMA Winter Academic Conference, San Diego, CA.
LibreCat: /record/46690

Böhm, E., Eggert, A., Terho, H., Ulaga, W., &; Haas, A. (2020). Drivers and outcomes of salespersons’ value opportunity recognition competence in solution selling. Journal of Personal Selling and Sales Management, 40(3), 180–197.https://doi.org/10.1080/08853134.2020.1778484 
LibreCat: /record/46636
DOI: 10.1080/08853134.2020.1778484

Schneider, M. (2020). Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft in Oliver Stones Wall Street. In K. Becker (Ed.), Erzähltes Geld Finanzmärkte und Krisen in Literatur, Film und Medien (pp. 243–254).
LibreCat: /record/42780

Schneider, M. (2020). Urbane Arbeitsparadiese gestern und heute. In C. Öhlschläger (Ed.), Urbane Kulturen und Räume Intermedial (pp. 209–221).
LibreCat: /record/18905

Schneider, M., &; Eisele, S. (2020). Personalwirtschaft. In Handbuch Gestaltung digitaler und vernetzter Arbeitswelten (pp. 303–322). Springer.
LibreCat: /record/20295

Knorr, K., Auer, T. F., &; Thommes, K. (2020). Is Corruption Imprinted? A Study on Preconditions of Corruption in Post-Communist Countries. Academy of Management Proceedings, 2020(1).https://doi.org/10.5465/AMBPP.2020.16489.abstract 
LibreCat: /record/24330
DOI: 10.5465/AMBPP.2020.16489.abstract

Protte, M., Fahr, R., &; Quevedo, D. E. (2020). Behavioral Economics for Human-in-the-loop Control Systems Design: Overconfidence and the hot hand fallacy. IEEE Control Systems Magazine, 40(6), 57–76.https://doi.org/10.1109/MCS.2020.3019723 
LibreCat: /record/21369
DOI: 10.1109/MCS.2020.3019723

Schneider, M., Sadowski, D., Frick, B., &; Warning, S. (2020). Personalökonomie und Personalpolitik: Grundlagen einer evidenzbasierten Praxis. Schäffer-Poeschel.
LibreCat: /record/21566

Schneider, M. (2020). Gier und andere Tugenden: Widersprüchliche Bewertungen der Marktwirtschaft ain Oliver Stones “Wall Street” . Erzähltes Geld:  Finanzmärkte und Krisen in Literatur, Film und Medien, 243.
LibreCat: /record/18426

Meier, H., Auer, T. F., &; Sennefelder, L. (2020). Der Einfluss von gesundheitsförderlichen Maßnahmen auf die Kommunikationsstrukturen: Nutzen für die Arbeitsproduktivität? Journal Gesundheitsförderung für Akteurinnen und Akteure aus Politik, Wissenschaft und Praxis, 1, 58–61.
LibreCat: /record/34861

Lübbecke, S., &; Schnedler, W. (2020). Don’t patronize me! An experiment on preferences for authorship. Journal of Economics &; Management Strategy, 420–438.https://doi.org/10.1111/jems.12347 
LibreCat: /record/25806
DOI: 10.1111/jems.12347

Martin, K. D., Kim, J. J., Palmatier, R. W., Steinhoff, L., Stewart, D. W., Walker, B. A., Wang, Y., &; Weaven, S. K. (2020). Data Privacy in Retail. Journal of Retailing, 96(4), 474–489.https://doi.org/10.1016/j.jretai.2020.08.003 
LibreCat: /record/45726
DOI: https://doi.org/10.1016/j.jretai.2020.08.003

Payne, A., Steinhoff, L., Frow, P., &; Eggert, A. (2020). Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation. Industrial Marketing Management, 87, 244–255.https://doi.org/10.1016/j.indmarman.2020.02.015 
LibreCat: /record/45727
DOI: https://doi.org/10.1016/j.indmarman.2020.02.015

Eggert, A., Frow, P., Payne, A., &; Steinhoff, L. (2020). Understanding and Managing Customer Value Propositions: Introduction to the Special Issue. Industrial Marketing Management, 87, 242–243.http://dx.doi.org/10.1016/j.indmarman.2020.01.007 
LibreCat: /record/45728
DOI: http://dx.doi.org/10.1016/j.indmarman.2020.01.007

Reimer, T., Steinhoff, L., &; Leyer, M. (2020). “Dear Stranger, This Looks Good on You”: The Effect of Ambiguous Interactive Virtual Presence on Store Loyalty in Offline Retailing. 2020 Winter AMA Conference Proceedings, San Diego. 2020 Winter AMA Conference Proceedings, San Diego.
LibreCat: /record/45742

Kaimann, D., &; Hoyer, B. (2019). Price competition and the Bertrand model: The paradox of the German mobile discount market. Applied Economics Letters, 26(1), 54–57.https://doi.org/10.1080/13504851.2018.1436141 
LibreCat: /record/1139
DOI: 10.1080/13504851.2018.1436141

Endres, A. E., Recker, S., Mir Djawadi, B., &; Hoyer, B. (2019). Network Formation and Disruption - An Experiment: Are equilibrium networks too complex? Journal of Economic Behavior and Organization , 157, 708–734.https://doi.org/10.1016/j.jebo.2018.11.004 
LibreCat: /record/80
DOI: 10.1016/j.jebo.2018.11.004

Purrmann, M., &; Wünderlich, N. (2019). Value Co-Creation Patterns in Multi-Actor Service Interactions: A Framework for Collaborative Consumption Platforms. In Proceedings of the 2019 Frontiers in Service Conference. Singapore.
LibreCat: /record/15532

Szierbowski-Seibel, K., Wach, B. A., &; Kabst, R. (2019). The Collaboration of Human Resource Management and Line Management–An International Comparison. Organization Management Journal, 262–277.https://doi.org/10.1080/15416518.2019.1679076 
LibreCat: /record/15268
DOI: 10.1080/15416518.2019.1679076

Prince, N. R., &; Kabst, R. (2019). Impact of national culture on organizations’ use of selection practices. Employee Relations: The International Journal, 1145–1161.https://doi.org/10.1108/er-10-2018-0284 
LibreCat: /record/15269
DOI: 10.1108/er-10-2018-0284

Wünderlich, N. V., Hogreve, J., Chowdhury, I. N., Fleischer, H., Mousavi, S., Rötzmeier-Keuper, J., &; Sousa, R. (2019). Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys. Journal of Business Research.https://doi.org/10.1016/j.jbusres.2019.07.027 
LibreCat: /record/13149
DOI: 10.1016/j.jbusres.2019.07.027

Eggert, A., Kleinaltenkamp, M., &; Kashyap, V. (2019). Mapping Value in Business Markets: An Integrative Framework. Industrial Marketing Management, 79, 13--20.
LibreCat: /record/13454

Garnefeld, I., Eggert, A., Husemann-Kopetzky, M., &; Boehm, E. (2019). Exploring the link between payment schemes and customer fraud: a mental accounting perspective. Journal of the Academy of Marketing Science, 47(4), 595--616.
LibreCat: /record/13455

Eggert, A., Boehm, E., Akalan, R., &; Gebauer, H. (2019). Service Growth by Acquisition – An Event Study.
LibreCat: /record/13456

Eggert, A., Steinhoff, L., &; Witte, C. (2019). Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships. Journal of Marketing.
LibreCat: /record/13457