M. Purrmann and N. Wünderlich, “Managing Collaborative Consumption Platforms: Successfully Fostering the Co-Creation of Value Between Service Customers and Peer Providers,” in Proceedings of the 2018 Frontiers in Service Conference, Austin, USA.

C. Grund, C. Harbring, and K. Thommes, “Group (Re-) formation in public good games: The tale of the bad apple?,” Journal of Economic Behavior \'26; Organization, pp. 306--319, 2018.

K. Thommes and A. Akkerman, “Clean up your network: how a strike changed the social networks of a working team,” Team Performance Management: An International Journal, no. 1/2, pp. 43--63, 2018.

S. Oertel and K. Thommes, “History as a source of organizational identity creation,” Organization Studies, vol. 39, no. 12, pp. 1709–1731, 2018.

I. Garnefeld, E. Boehm, L. Klimke, and A. Oestreich, “I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions,” Journal of the Academy of Marketing Science, vol. 46, no. 6, pp. 1133--1147, 2018.

C. Li, L. A. Dau, and R. Kabst, “The more the merrier? Immigrant share and entrepreneurial activities. ,” Entrepreneurship Theory and Practice. , 2018.

C. Li, F. C. Brodbeck, O. Shenkar, L. J. Ponzi, and J. Fischer, “Embracing the foreign: Cultural attractiveness and international strategy.,” Strategic Management Journal., 2018.

M. Schneid, R. Isidor, H. Steinmetz, and R. Kabst, “Age Diversity and team outcomes: A quantitative review. ,” Journal of Managerial Psychology., 2018.

R. Isidor, C. Schwens, F. Hornung, and R. Kabst, “The Impact of Structural and Attitudinal Antecedents on the Instability of International Joint Ventures: The Mediating Role of Asymmetrical Changes in Commitment.,” International Business Review (IBR)., 2018.

F. Klonek, R. Isidor, and S. Kauffeld, “Different Stages of Entrepreneurship: Lessons From the Transtheoretical Model of Change. ,” Journal of Change Management., 2018.

M. Schneid, R. Isidor, C. Schwens, R. Kabst, and I. Weber, “Der Einfluss bio-demographischer und fachlicher Diversität auf die Leistung von Teams: Eine Metaanalyse.,” Die Betriebswirtschaft., 2018.

A. Salonen, H. Terho, E. Boehm, R. Rajala, and A. Virtanen, “Engaging a product-oriented salesforce in solution sales.” 2018.

A. Salonen, H. Terho, E. Boehm, R. Rajala, and A. Virtanen, “How to transform a product-focused salesforce to solution sales?” 2018.

N. Stroh-Maraun, D. Kaimann, and J. Cox, “More than skills: A novel matching proposal for multiplayer video games,” Entertainment Computing, vol. 25, pp. 26–36, 2018.

D. Kaimann, N. Stroh-Maraun, and J. Cox, “A Duration Model Analysis of Consumer Preferences and Determinants of Video Game Consumption,” Journal of Consumer Behaviour, vol. 17, no. 3, pp. 290–301, 2018.

H. I. Weber et al., “Participatory Budgeting: Findings From Germany,” in Civic Engagement and Politics: Concepts, Methodologies, Tools, and Applications, 2018.

D. Kaimann, N. Stroh-Maraun, and J. Cox, “Variety in the video game industry: An empirical study of the Wundt curve,” Managerial and Decision Economics, vol. 39, no. 3, pp. 354–362, 2018.

S. Henkelmann, E. Böhm, C. Cramer, and A. Eggert, “The bright and dark side of service quality signals: A contingency perspective,” presented at the 2018 AMA Winter Academic Conference, New Orleans, FL, 2018.

A. Salonen, H. Terho, E. Böhm, R. Rajala, and A. Virtanen, “How to transform a product-focused salesforce to solution sales?,” presented at the 47rd EMAC Annual Conference, Glasgow, UK, 2018.

A. Salonen, H. Terho, E. Böhm, R. Rajala, and A. Virtanen, “Engaging a product-oriented salesforce in solution sales,” presented at the ISBM 2018 Academic Conference, Cambridge, MA, 2018.

I. Garnefeld, E. Böhm, L. Klimke, and A. Oestreich, “I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions,”10.1007/s11747-018-0600-y__Journal of the Academy of Marketing Science, vol. 46, no. 6, pp. 1133–1147, 2018, doi:10.1007/s11747-018-0600-y .

S. Eisele and M. Schneider, “Personalwirtschaft,” in Handbuch Gestaltung digitaler und vernetzter Arbeitswelten, G. Engels, G. Maier, and E. Steffen, Eds. 2018, pp. 1–20.

M. Schneider, “Digitalization of Production, Human Capital, and Organizational Capital,” in The Impact of Digitalization in the Workplace, C. Harteis, Ed. 2018, pp. 39--52.

L. Steinhoff, C. Witte, and A. Eggert, “Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement,”http://dx.doi.org/10.15358/2511-8676-2018-2-22__Journal of Service Management Research, vol. 2, no. 2, pp. 22–35, 2018, doi:http://dx.doi.org/10.15358/2511-8676-2018-2-22 .

L. Steinhoff and M. Zondag, “Enhancing Loyalty Program Effectiveness by Engaging Members along the Customer Journey,” presented at the 2018 Winter AMA Conference Proceedings, New Orleans, 2018.

A. Eggert, L. Steinhoff, and C. Witte, “Are Gift Purchases an Effective Driver of Customer Loyalty?,” presented at the 2018 Winter AMA Conference Proceedings, New Orleans, 2018.

B. Krebs, M. Wehner, and R. Kabst, “Wer hat hier das Sagen?,” Personalmagazin, vol. 2, pp. 20–23, 2017.

B. Krebs, M. Wehner, and R. Kabst, “Nordeuropa hat´s nicht nötig,” Personalmagazin, vol. 2, pp. 24–25, 2017.

H. Rauterberg and B. Krebs, “Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.,” Personalführung, vol. 5, pp. 28–33, 2017.

B. Frick and D. Kaimann, “The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets,” Applied Economics Letters, vol. 24, no. 17, pp. 1237–1240, 2017.

J. Rötzmeier-Keuper and N. Wünderlich, “How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.,” in Proceedings of the 2017 Frontiers in Service Conference, New York City, USA, 2017.

M.-C. Jakobs, J. Krämer, D. van Straaten, and T. Lettmann, “Certiû01cation Matters for Service Markets,” in The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.

K. Thommes, “Managementpraktiken in KMU,” in Controlling für kleine und mittlere Unternehmen, 2nd ed., D. Müller, Ed. Berlin, Boston: De Gruyter, 2017, pp. 367–392.

B. P. Krebs, “Talent management and workforce performance: The too-much-potential-talent-effect. ,” presented at the Academy of Management Annual Meeting , Atlanta, USA, 2017.

A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field. Universität Paderborn, 2017.

H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Boehm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,” Industrial Marketing Management, pp. 42--55, 2017.

A. Payne, P. Frow, and A. Eggert, “The customer value proposition: evolution, development, and application in marketing,” Journal of the Academy of Marketing Science, no. 4, pp. 467--489, 2017.

A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing firms: an event study,” Journal of Service Management, no. 3, pp. 476--498, 2017.

E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,” Industrial Marketing Management, pp. 101--111, 2017.

S. Helm, B. Günter, and A. Eggert, Eds., Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden, 2017.

F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017.

A. Eggert, “Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration,” in Kundenwert, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 37–51.

S. Helm, B. Günter, and A. Eggert, “Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen,” in Kundenwert, Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 3–34.

F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts,” Journal of Business Research, no. 79, pp. 181--188, 2017.

B. Larivière et al., “‘Service Encounter 2.0’: An investigation into the roles of technology, employees and customers,” Journal of Business Research, no. 79, pp. 238--246, 2017.

N. Wünderlich and S. Paluch, “A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents,” in Proceedings of the 38th International Conference on Information Systems (ICIS 2017), Seoul, Korea, 2017.

I. Teßmer, M. Olsson, A. Gustafsson, and N. Wünderlich, “How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances,” in Proceedings of the 2017 Frontiers in Service Conference, New York City, USA, 2017.

C. Grund and K. Thommes, “The Role of Contract Types for Employees’ Public Service Motivation,” Schmalenbach Business Review, no. 4, pp. 377--398, 2017.

J. Klabuhn and K. Thommes, “Age diversity and its effects on team performance,” in Academy of Management Proceedings, 2017, no. 1, p. 15119.

I. Garnefeld, E. Boehm, and L. Feider, “Retourenmanagement zur Steigerung des Kundenwerts,” in Kundenwert, 2017, pp. 599--624.