@articleRauterberg_Krebs_2017, title=Cranet Survey 2015/2016 - Stand der HR-Digitalisierung., volume=5, journal=Personalführung, author=Rauterberg, Hannah and Krebs, Benjamin, year=2017, pages=28–33 

@articleFrick_Kaimann_2017, title=The impact of customer reviews and advertisement efforts on the performance of experience goods in electronic markets, volume=24, DOI=10.1080/13504851.2016.1270399, number=17, journal=Applied Economics Letters, publisher=Taylor &; Francis, author=Frick, Bernd and Kaimann, Daniel, year=2017, pages=1237–1240 

@inproceedingsRötzmeier-Keuper_Wünderlich_2017, title=How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study., booktitle=Proceedings of the 2017 Frontiers in Service Conference, author=Rötzmeier-Keuper, Julia and Wünderlich, Nancy, year=2017 

@inproceedingsJakobs_Krämer_van Straaten_Lettmann_2017, title=Certiû01cation Matters for Service Markets, booktitle=The Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION), author=Jakobs, Marie-Christine and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor, editor=Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas PrinzEditor, year=2017, pages=7–12 

@inbookThommes_2017, place=Berlin, Boston, edition=2, title=Managementpraktiken in KMU, DOI=10.1515/9783110517163-015, booktitle=Controlling für kleine und mittlere Unternehmen, publisher=De Gruyter, author=Thommes, Kirsten, editor=Müller, DavidEditor, year=2017, pages=367–392 

@inproceedingsKrebs_2017, title=Talent management and workforce performance: The too-much-potential-talent-effect. , author=Krebs, Benjamin Philipp, year=2017 

@bookRose_2017, title=The Performance of Individuals, Teams, and Organizations: Empirical Evidence from the Field, publisher=Universität Paderborn, author=Rose, Anica, year=2017 

@articleTerho_Eggert_Ulaga_Haas_Boehm_2017, title=Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action, journal=Industrial Marketing Management, author=Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva, year=2017, pages=42--55 

@articlePayne_Frow_Eggert_2017, title=The customer value proposition: evolution, development, and application in marketing, number=4, journal=Journal of the Academy of Marketing Science, author=Payne, Adrian and Frow, Pennie and Eggert, Andreas, year=2017, pages=467--489 

@articleEggert_Boehm_Cramer_2017, title=Business service outsourcing in manufacturing firms: an event study, number=3, journal=Journal of Service Management, author=Eggert, Andreas and Boehm, Eva and Cramer, Christina, year=2017, pages=476--498 

@articleBoehm_Eggert_Thiesbrummel_2017, title=Service transition: A viable option for manufacturing companies with deteriorating financial performance?, journal=Industrial Marketing Management, author=Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph, year=2017, pages=101--111 

@bookHelm_Günter_Eggert_2017, place=Wiesbaden, title=Kundenwert, DOI=10.1007/978-3-658-10920-2, publisher=Springer Fachmedien Wiesbaden, year=2017 

@articleWangenheim_Wünderlich_Schumann_2017, title=Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts, number=79, journal=Journal of Business Research, publisher=Elsevier, author=Wangenheim, Florian v and Wünderlich, Nancy V and Schumann, Jan H, year=2017, pages=181--188 

@inbookEggert_2017, place=Wiesbaden, title=Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration, DOI=10.1007/978-3-658-10920-2_2, booktitle=Kundenwert, publisher=Springer Fachmedien Wiesbaden, author=Eggert, Andreas, year=2017, pages=37–51 

@inbookHelm_Günter_Eggert_2017, place=Wiesbaden, title=Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen, DOI=10.1007/978-3-658-10920-2_1, booktitle=Kundenwert, publisher=Springer Fachmedien Wiesbaden, author=Helm, Sabrina and Günter, Bernd and Eggert, Andreas, year=2017, pages=3–34 

@articleWangenheim_Wünderlich_Schumann_2017, title=Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts, number=79, journal=Journal of Business Research, publisher=Elsevier, author=Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H, year=2017, pages=181--188 

@articleLarivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title=“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers, number=79, journal=Journal of Business Research, publisher=Elsevier, author=Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne, year=2017, pages=238--246 

@inproceedingsWünderlich_Paluch_2017, title=A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents, booktitle=Proceedings of the 38th International Conference on Information Systems (ICIS 2017), author=Wünderlich, Nancy and Paluch, Stefanie , year=2017 

@inproceedingsTeßmer_Olsson_Gustafsson_Wünderlich_2017, title=How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances, booktitle=Proceedings of the 2017 Frontiers in Service Conference, author=Teßmer, Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy, year=2017 

@articleGrund_Thommes_2017, title=The Role of Contract Types for Employees’ Public Service Motivation, number=4, journal=Schmalenbach Business Review, author=Grund, Christian and Thommes, Kirsten, year=2017, pages=377--398 

@inproceedingsKlabuhn_Thommes_2017, title=Age diversity and its effects on team performance, number=1, booktitle=Academy of Management Proceedings, author=Klabuhn, Janny and Thommes, Kirsten, year=2017, pages=15119 

@inbookGarnefeld_Boehm_Feider_2017, title=Retourenmanagement zur Steigerung des Kundenwerts, booktitle=Kundenwert, author=Garnefeld, Ina and Boehm, Eva and Feider, Lena, year=2017, pages=599--624 

@inproceedingsLarivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title=Service Encounter 2.0": An Investigation Into the Roles of Technology, Employees and Customers., booktitle=Proceedings of QUIS 2017, author=Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne, year=2017 

@inproceedingsBecker-Özcamlica_Teßmer_Wünderlich_2017, title=Do Companies Really Have to Emphasize the Triple Bottom Line? Analyzing the Effect of Competing Sustainable Market Orientations., booktitle=Proceedings of the 2017 Winter Marketing Educators’ Conference, author=Becker-Özcamlica, Hürrem and Teßmer, Isabel and Wünderlich, Nancy, year=2017 

@articleEggert_Steinhoff_Witte_2017, series=2017 Winter AMA Proceedings, title=The Loyalty Effect of Gift Purchases, author=Eggert, Andreas and Steinhoff, Lena and Witte, Carina, year=2017, collection=2017 Winter AMA Proceedings 

@articleGarnefeld_Boehm_Feider_2017, series=2017 AMA Winter Marketing Educators’ Conference Proceedings, title=Managing the Necessary Evil: Can Payment Methods Reduce Product Returns, author=Garnefeld, I and Boehm, E and Feider, L, year=2017, collection=2017 AMA Winter Marketing Educators’ Conference Proceedings 

@articleCramer_Boehm_Eggert_2017, series=2017 AMA Winter Marketing Educators’ Conference Proceedings, title=Service Awards: Do They Help or Harm in Case of a Service Failure?, author=Cramer, C and Boehm, E and Eggert, A, year=2017, collection=2017 AMA Winter Marketing Educators’ Conference Proceedings 

@bookSürücü_Mir Djawadi_Brangewitz_2017, title=Asymmetric Dominance Effect with Multiple Decoys for Low- and High-Variance Lotteries, publisher=Universität Paderborn, author=Sürücü, Oktay and Mir Djawadi, Behnud and Brangewitz, Sonja, year=2017 

@articleFrick_Gergaud_Winter_2017, title=The revenue potential of product differentiation: Empirical evidence fro the Croation restaurant industry, volume=2, DOI=10.3727/216929717X15046207899410, number=4, journal=Gastronomy and Tourism, publisher=Cognizant Communication Corporation, author=Frick, Bernd and Gergaud, Olivier and Winter, Petra, year=2017, pages=259-271(13) 

@inproceedingsJohn_Feldotto_Hemsen_Klingsieck_Kundisch_Langendorf_2017, title=Towards a Lean Approach for Gamifying Education, booktitle=Proceedings of the 25th European Conference on Information Systems (ECIS), author=John, Thomas and Feldotto, Matthias and Hemsen, Paul and Klingsieck, Katrin and Kundisch, Dennis and Langendorf, Mike, year=2017, pages=2970–2979 

@inproceedingsGarnefeld_Böhm_Feider_2017, title=Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award), booktitle=2017 AMA Winter Academic Conference, Orlando, FL, author=Garnefeld, I. and Böhm, Eva and Feider, L., year=2017 

@inproceedingsCramer_Böhm_Eggert_2017, title=Service Awards: Do They Help or Harm in Case of a Service Failure?, booktitle=2017 AMA Winter Academic Conference, Orlando, FL, author=Cramer, C. and Böhm, Eva and Eggert, A., year=2017 

@articleTerho_Eggert_Ulaga_Haas_Böhm_2017, title=Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action, volume=66, DOI=10.1016/j.indmarman.2017.06.015, journal=Industrial Marketing Management, publisher=Elsevier BV, author=Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Böhm, Eva, year=2017, pages=42–55 

@articleEggert_Böhm_Cramer_2017, title=Business service outsourcing in manufacturing firms: an event study, volume=28, DOI=10.1108/josm-11-2016-0306, number=3, journal=Journal of Service Management, publisher=Emerald, author=Eggert, Andreas and Böhm, Eva and Cramer, Christina, year=2017, pages=476–498 

@bookRiach_Morbitzer_Koeberer_2017, title=Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition), publisher=Klett Verlag, year=2017 

@articleSchneider_Flore_2017, title=Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity, DOI=10.1080/09585192.2017.1308413, journal=The International Journal of Human Resource Management, publisher=Informa UK Limited, author=Schneider, Martin and Flore, Johanna, year=2017, pages=1–17 

@articleRadermacher_Schneider_Iseke_Tebbe_2017, title=Signalling to young knowledge workers through architecture? A conjoint analysis, number=1, journal=German Journal of Human Resource Management, author=Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias, year=2017, pages=71--93 

@articleRadermacher_Schneider_2017, title=Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. , journal=PERSONALquaterly, author=Radermacher, Katharina and Schneider, Martin, year=2017, pages=10–16 

@articleSchneider_Flore_2017, title=Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. , journal=PERSONALquaterly, author=Schneider, Martin and Flore, Johanna, year=2017, pages=45–53 

@articleRadermacher_Schneider_Iseke_Tebbe_2017, title=Signalling to young knowledge workers through architecture? A conjoint analysis, number=1, journal=German Journal of Human Resource Management, author=Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias, year=2017, pages=71--93 

@inproceedingsEggert_Steinhoff_Witte_2017, title=The Loyalty Effect of Gift Purchases, booktitle=2017 Winter AMA Conference Proceedings, Orlando, author=Eggert, A. and Steinhoff, Lena and Witte, C., year=2017 

@bookBreuer_2016, title=Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse, publisher=Universität Paderborn, author=Breuer, Robin , year=2016 

@bookAmedick_2016, title=Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden, publisher=Universität Paderborn, author=Amedick, Michaela, year=2016 

@articleMelnikov_Hüllermeier_Kaimann_Frick_Gupta_2016, title=Pairwise versus Pointwise Ranking: A Case Study, volume=25, DOI=10.4467/20838476si.16.006.6187, journal=Schedae Informaticae, publisher=Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego, author=Melnikov, Vitalik and Hüllermeier, Eyke and Kaimann, Daniel and Frick, Bernd10.4467/20838476si.16.006.6187__and Gupta,10.4467/20838476si.16.006.6187__Pritha , year=2016 

@articleVoss_Perks_Sousa_Witell_Wünderlich_2016, title=Reflections on Context in Service Research., volume=27, number=1, journal=Journal of Service Management, publisher=Emerald Group Publishing Limited, author=Voss, Chris and Perks, Helen and Sousa, Rui and Witell, Lars and Wünderlich, Nancy, year=2016, pages=30–36 

@articleLi_Peeters_2016, title=“Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” , journal=“Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” , publisher=PLoS ONE, author=Li, Xinyu and Peeters, Ronald, year=2016 

@articleSteiner_Eggert_Ulaga_Backhaus_2016, title=Do customized service packages impede value capture in industrial markets?, number=2, journal=Journal of the Academy of marketing Science, author=Steiner, Michael and Eggert, Andreas and Ulaga, Wolfgang and Backhaus, Klaus, year=2016, pages=151--165 

@articleBoehm_Backhaus_Eggert_Cummins_2016, title=Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective, number=1–2, journal=Journal of Strategic Contracting and Negotiation, author=Boehm, Eva and Backhaus, Christof and Eggert, Andreas and Cummins, Tim, year=2016, pages=128--149 

@articleSteiner_Wiegand_Eggert_Backhaus_2016, title=Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations, number=2, journal=International Journal of Research in Marketing, author=Steiner, Michael and Wiegand, Nico and Eggert, Andreas and Backhaus, Klaus, year=2016, pages=276--296 

@articleWagner_Eggert_2016, title=Co-management of purchasing and marketing: Why, when and how?, journal=Industrial Marketing Management, author=Wagner, Stephan M and Eggert, Andreas, year=2016, pages=27--36