@inproceedingsGarnefeld_Böhm_Feider_2017, title=Managing the necessary evil: Can payment methods reduce product returns (ausgezeichnet mit Best Paper Award), booktitle=2017 AMA Winter Academic Conference, Orlando, FL, author=Garnefeld, I. and Böhm, Eva and Feider, L., year=2017 

@inproceedingsCramer_Böhm_Eggert_2017, title=Service Awards: Do They Help or Harm in Case of a Service Failure?, booktitle=2017 AMA Winter Academic Conference, Orlando, FL, author=Cramer, C. and Böhm, Eva and Eggert, A., year=2017 

@articleTerho_Eggert_Ulaga_Haas_Böhm_2017, title=Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action, volume=66, DOI=10.1016/j.indmarman.2017.06.015, journal=Industrial Marketing Management, publisher=Elsevier BV, author=Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Böhm, Eva, year=2017, pages=42–55 

@articleEggert_Böhm_Cramer_2017, title=Business service outsourcing in manufacturing firms: an event study, volume=28, DOI=10.1108/josm-11-2016-0306, number=3, journal=Journal of Service Management, publisher=Emerald, author=Eggert, Andreas and Böhm, Eva and Cramer, Christina, year=2017, pages=476–498 

@bookRiach_Morbitzer_Koeberer_2017, title=Pick and Place. Englisch für Mechatronik/Lehr-/Arbeitsbuch (3rd edition), publisher=Klett Verlag, year=2017 

@articleSchneider_Flore_2017, title=Training and commitment in a German manufacturing company during the post-2008 crisis: a case of internal flexicurity, DOI=10.1080/09585192.2017.1308413, journal=The International Journal of Human Resource Management, publisher=Informa UK Limited, author=Schneider, Martin and Flore, Johanna, year=2017, pages=1–17 

@articleRadermacher_Schneider_Iseke_Tebbe_2017, title=Signalling to young knowledge workers through architecture? A conjoint analysis, number=1, journal=German Journal of Human Resource Management, author=Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias, year=2017, pages=71--93 

@articleRadermacher_Schneider_2017, title=Potenzial der Unternehmensarchitektur im Rahmen des Employer Branding. , journal=PERSONALquaterly, author=Radermacher, Katharina and Schneider, Martin, year=2017, pages=10–16 

@articleSchneider_Flore_2017, title=Qualifizieren und binden: Betriebliche Weiterbildung während Kurzarbeit. , journal=PERSONALquaterly, author=Schneider, Martin and Flore, Johanna, year=2017, pages=45–53 

@articleRadermacher_Schneider_Iseke_Tebbe_2017, title=Signalling to young knowledge workers through architecture? A conjoint analysis, number=1, journal=German Journal of Human Resource Management, author=Radermacher, Katharina and Schneider, Martin and Iseke, Anja and Tebbe, Tobias, year=2017, pages=71--93 

@inproceedingsEggert_Steinhoff_Witte_2017, title=The Loyalty Effect of Gift Purchases, booktitle=2017 Winter AMA Conference Proceedings, Orlando, author=Eggert, A. and Steinhoff, Lena and Witte, C., year=2017 

@bookBreuer_2016, title=Monitoring in Franchise-Netzwerken: Eine ökonomische Analyse, publisher=Universität Paderborn, author=Breuer, Robin , year=2016 

@bookAmedick_2016, title=Informationsasymmetrien auf dem Spendenmarkt und Möglichkeiten ihrer Reduktion: Eine Prinzipal-Agenten-Perspektive von Online Spenden, publisher=Universität Paderborn, author=Amedick, Michaela, year=2016 

@articleMelnikov_Hüllermeier_Kaimann_Frick_Gupta_2016, title=Pairwise versus Pointwise Ranking: A Case Study, volume=25, DOI=10.4467/20838476si.16.006.6187, journal=Schedae Informaticae, publisher=Uniwersytet Jagiellonski - Wydawnictwo Uniwersytetu Jagiellonskiego, author=Melnikov, Vitalik and Hüllermeier, Eyke and Kaimann, Daniel and Frick, Bernd10.4467/20838476si.16.006.6187__and Gupta,10.4467/20838476si.16.006.6187__Pritha , year=2016 

@articleVoss_Perks_Sousa_Witell_Wünderlich_2016, title=Reflections on Context in Service Research., volume=27, number=1, journal=Journal of Service Management, publisher=Emerald Group Publishing Limited, author=Voss, Chris and Perks, Helen and Sousa, Rui and Witell, Lars and Wünderlich, Nancy, year=2016, pages=30–36 

@articleLi_Peeters_2016, title=“Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” , journal=“Cheap Talk with Multiple Strategically Interacting Audiences: An Experimental Study” , publisher=PLoS ONE, author=Li, Xinyu and Peeters, Ronald, year=2016 

@articleSteiner_Eggert_Ulaga_Backhaus_2016, title=Do customized service packages impede value capture in industrial markets?, number=2, journal=Journal of the Academy of marketing Science, author=Steiner, Michael and Eggert, Andreas and Ulaga, Wolfgang and Backhaus, Klaus, year=2016, pages=151--165 

@articleBoehm_Backhaus_Eggert_Cummins_2016, title=Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective, number=1–2, journal=Journal of Strategic Contracting and Negotiation, author=Boehm, Eva and Backhaus, Christof and Eggert, Andreas and Cummins, Tim, year=2016, pages=128--149 

@articleSteiner_Wiegand_Eggert_Backhaus_2016, title=Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations, number=2, journal=International Journal of Research in Marketing, author=Steiner, Michael and Wiegand, Nico and Eggert, Andreas and Backhaus, Klaus, year=2016, pages=276--296 

@articleWagner_Eggert_2016, title=Co-management of purchasing and marketing: Why, when and how?, journal=Industrial Marketing Management, author=Wagner, Stephan M and Eggert, Andreas, year=2016, pages=27--36 

@articleFahr_2016, title=Verantwortung macht Sinn: Corporate Social Responsibility, journal=Personnel Quarterly Vol. 4, author=Fahr, René, year=2016 

@articlePaluch_Wünderlich_2016, title=Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings., volume=69, number=7, journal=Journal of business Research, publisher=Elsevier, author=Paluch, Stefanie and Wünderlich, Nancy, year=2016, pages=2424--2431 

@articleBorn_Akkerman_Thommes_2016, title=Peer influence on protest participation: Communication and trust between co-workers as inhibitors or facilitators of mobilization, journal=Social science research, author=Born, Marieke and Akkerman, Agnes and Thommes, Kirsten, year=2016, pages=58--72 

@inproceedingsThommes_Oertel_2016, title=Elements of Organizational Identity and the Role of a Firm’s History, number=1, booktitle=Academy of Management Proceedings, author=Thommes, Kirsten and Oertel, Simon, year=2016, pages=13754 

@inproceedingsThommes_2016, title=Entrepreneurial activity-The impact of childhood, number=1, booktitle=Academy of Management Proceedings, author=Thommes, Kirsten, year=2016, pages=13740 

@articleSteinhoff_Palmatier_2016, title=Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects, volume=44, number=1, journal=Journal of the Academy of Marketing Science, author=Steinhoff, Lena and Palmatier, Robert W., year=2016, pages=88–107 

@inproceedingsCramer_Böhm_Eggert_2016, title=The Service Award Paradox, booktitle=Proceedings of the 45th European Marketing Academy (EMAC) Conference, author=Cramer, C and Böhm, E and Eggert, A, year=2016 

@inproceedingsCramer_Böhm_Eggert_2016, title=Understanding Service Awards: Exploit the Bright Side, Avoid the Dark Side, booktitle=2016 AMA Winter Marketing Educators’ Conference Proceeding, author=Cramer, C and Böhm, E and Eggert, A, year=2016 

@inproceedingsBöhm_Backhaus_Eggert_Pitsis_2016, title=Shedding Light on Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective, booktitle=2016 AMA Winter Marketing Educators’ Conference Proceedings, author=Böhm, E and Backhaus, C and Eggert, A and Pitsis, T, year=2016 

@articleOertel_Thommes_Walgenbach_2016, title=Shadows of the past: The effect of communist heritage on employee consultation, volume=69, number=3, journal=ILR Review, publisher=SAGE Publications Sage CA: Los Angeles, CA, author=Oertel, Simon and Thommes, Kirsten and Walgenbach, Peter, year=2016, pages=683–713 

@articleThommes_Oertel_Walgenbach_2016, title=Organizational Failure in the Aftermath of Institutional Upheaval, volume=37, number=8, journal=Organization Studies, author=Thommes, Kirsten and Oertel, Simon and Walgenbach, Peter, year=2016, pages=1067–1087 

@inproceedingsBöhm_Backhaus_Eggert_Pitsis_2016, title=Shedding light on outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective, booktitle=2016 AMA Winter Academic Conference, Las Vegas, NV, author=Böhm, Eva and Backhaus, C. and Eggert, A. and Pitsis, T., year=2016 

@inproceedingsCramer_Böhm_Eggert_2016, title=Understanding service awards: Exploit the bright side, avoid the dark side (ausgezeichnet mit Best Paper Award), booktitle=2016 AMA Winter Academic Conference, Las Vegas, NV, author=Cramer, C. and Böhm, Eva and Eggert, A., year=2016 

@inproceedingsEggert_Böhm_Cramer_2016, title=Business Service Outsourcing in Manufacturing Firms: An Event Study, booktitle=International Colloquium on Relationship Marketing (ICRM), Toulouse (nominiert für Best Paper Award), author=Eggert, A. and Böhm, Eva and Cramer, C., year=2016 

@inproceedingsCramer_Böhm_Eggert_2016, title=The service award paradox, booktitle=45rd EMAC Annual Conference, Oslo, author=Cramer, C. and Böhm, Eva and Eggert, A., year=2016 

@articleBöhm_Backhaus_Eggert_Cummins_2016, title=Understanding outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective, volume=3, number=1–2, journal=Journal of Strategic Contracting and Negotiation,  (ausgezeichnet mit Best Paper Award), author=Böhm, Eva and Backhaus, C. and Eggert, A. and Cummins, T., year=2016, pages=128–149 

@inbookGarnefeld_Böhm_Feider_2016, edition=2, title=Retourenmanagement zur Steigerung des Kundenwerts, booktitle=Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen, author=Garnefeld, I. and Böhm, Eva and Feider, L., editor=Günther, B. and Helm, S. and Eggert, A., year=2016 

@articleBöhm_Eggert_Thiesbrummel_2016, title=Service transition: A viable option for manufacturing companies with deteriorating financial performance?, volume=60, DOI=10.1016/j.indmarman.2016.04.007, number=1, journal=Industrial Marketing Management, publisher=Elsevier BV, author=Böhm, Eva and Eggert, Andreas and Thiesbrummel, Christoph, year=2016, pages=101–111 

@articleBackes-Gellner_Kluike_Pull_Schneider_Teuber_2016, title=Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK, number=7, journal=Journal of Business Economics, author=Backes-Gellner, Uschi and Kluike, Marlies and Pull, Kerstin and Schneider, Martin and Teuber, Silvia, year=2016, pages=751--772 

@articleAlewell_Bähring_Thommes_2016, title=Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects, volume=16, DOI=10.1515/arbeit-2007-0404, number=4, journal=Arbeit, publisher=Walter de Gruyter GmbH, author=Alewell, Dorothea and Bähring, Katrin and Thommes, Kirsten, year=2016, pages=282–295 

@articleSteinhoff_Palmatier_2016, title=Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects, volume=44, DOI=10.1007/s11747-014-0405-6, number=1, journal=Journal of the Academy of Marketing Science, author=Steinhoff, Lena and Palmatier, R. W., year=2016, pages=88–107 

@inproceedingsWitte_Steinhoff_Eggert_2016, title=The Power of Gift Purchases in Strengthening Customer-Company Relationships, booktitle=Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo, author=Witte, C. and Steinhoff, Lena and Eggert, A., year=2016 

@bookSteinhoff_Fang_Palmatier_Wang_2016, title=Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series, author=Steinhoff, Lena and Fang, E. and Palmatier, R. W. and Wang, K., year=2016, pages=16–121 

@bookFanasch_2015, title=Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg, publisher=Universität Paderborn, author=Fanasch, Patrizia, year=2015 

@bookWalczok_2015, title=Die Veränderung des Mobilfunkmarktes durch die Discountanbieter, publisher=Universität Paderborn, author=Walczok, Gregor Paul, year=2015 

@articleCox_Kaimann_2015, title=How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry, volume=14, DOI=10.1002/cb.1553, number=6, journal=Journal of Consumer Behaviour, publisher=Wiley Online Library, author=Cox, Joe and Kaimann, Daniel, year=2015, pages=366–377 

@bookGrund_Thommes_2015, title=Disentangling the Role of Contract Types and Sector Disparities for Public Service Motivation, author=Grund, Christian and Thommes, Kirsten, year=2015 

@bookGrund_Harbring_Thommes_2015, title=Cooperation in Diverse Teams: The Role of Temporary Group Membership, author=Grund, Christian and Harbring, Christine and Thommes, Kirsten, year=2015 

@articleFahr_Mir Djawadi_2015, title=“and they are really lying”: Clean Evidence on the Pervasiveness of Cheating in Professional Contexts from a Field Experiment., DOI=10.1016/j.joep.2015.03.002, journal=Journal of Economic Psychology, publisher=Elsevier, author=Fahr, Rene and Mir Djawadi, Behnud, year=2015, pages=48–59 

@inproceedingsEggert_Steinhoff_Witte_2015, title= You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty, booktitle=2015 AMA Summer Marketing Educators’ Conference Proceedings, author=Eggert, A and Steinhoff, L and Witte, C, year=2015