@articleWozny_Schneider_2014, title=A matter of degree: the continuing training gap for women in Europe, number=2, journal=Socio-Economic Review, author=Wozny, Caroline and Schneider, Martin, year=2014, pages=353--379 

@bookSteinhoff_2014, place=Wiesbaden, title=Loyalitätswirkung des geschenkten bevorzugten Kundenstatus – Eine theoretische und empirisch-experimentelle Analyse, DOI=10.1007/978-3-658-06357-3, publisher=Springer Gabler, author=Steinhoff, Lena, year=2014 

@inbookEggert_Garnefeld_Steinhoff_2014, place=Karlsruhe, title=How Profound Is the Allure of Endowed Status in Hierarchical Loyalty Programs?, DOI=10.5445/KSP/1000038784/04, booktitle=Customer &; Service Systems, Special Issue: Customer Empowerment, 1 (1), publisher=KIT Scientific Publishing, author=Eggert, A. and Garnefeld, I. and Steinhoff, Lena, editor=Geyer-Schulz, A. and Meyer-Waarden, L., year=2014, pages=31–36 

@inbookSteinhoff_Palmatier_2014, place=Karlsruhe, title=Three Perspectives for Making Loyalty Programs More Effective, DOI=10.5445/KSP/1000038784/16, booktitle=Customer &; Service Systems, Special Issue: Customer Empowerment, 1 (1), publisher=KIT Scientific Publishing, author=Steinhoff, Lena and Palmatier, R. W., editor=Geyer-Schulz, A. and Meyer-Waarden, L., year=2014, pages=147–152 

@bookHenderson_Steinhoff_Palmatier_2014, title=Consequences of Customer Engagement: How Customer Engagement Alters the Effects of Habit-, Dependence-, and Relationship-Based Intrinsic Loyalty, Marketing Science Institute (MSI) Working Paper Series., author=Henderson, C. M. and Steinhoff, Lena and Palmatier, R. W., year=2014, pages=14–121 

@inproceedingsOertel_Thommes_Walgenbach_2013, title=Born in the GDR: Imprinting, Structural Inertia and the Survival Chances of Organizations, DOI=10.5465/ambpp.2013.11642abstract, booktitle=Academy of Management Annual Meeting Proceedings, author=Oertel, Simon and Thommes, Kirsten and Walgenbach, Peter, editor=Atinc, GucluEditor, year=2013 

@inproceedingsEggert_Thiesbrummel_Deutscher_2013, title=Can service innovations substitute or complement product innovations? The case of German industrial firms, booktitle=Proceedings of the 20th International Product Development Management Conference, author=Eggert, A and Thiesbrummel, C and Deutscher, C, year=2013 

@inproceedingsEggert_Ulaga_Steiner_Backhaus_2013, title=Increasing Customers’ Willingness to Pay for Hybrid Offerings: The Impact of Price Presentation Formats, booktitle=Proceedings of the 42nd European Marketing Academy (EMAC) Conference, author=Eggert, A and Ulaga, W and Steiner, M and Backhaus, K, year=2013 

@inproceedingsGarnefeld_Münkhoff_Raum_2013, title=Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice?, booktitle=Proceedings of the 42nd European Marketing Academy (EMAC) Conference, author=Garnefeld, I and Münkhoff, E and Raum, K, year=2013 

@inproceedingsMünkhoff_Garnefeld_Bruns_2013, title=How to prolong a sales promotion – Ex-post time extension versus reframing, booktitle=roceedings of the 42nd European Marketing Academy (EMAC) Conference, author=Münkhoff, E and Garnefeld, I and Bruns, A, year=2013 

@inproceedingsPosner _Garnefeld_Eggert_2013, title=Creating Emotional Brand Attachment through the Salesperson’s Brand-Consistent Behavior, booktitle=Proceedings of the 42nd European Marketing Academy (EMAC) Conference, author=Posner , T and Garnefeld, I and Eggert, A, year=2013 

@inproceedingsSteinhoff_Palmatier_2013, title=The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance, booktitle=Proceedings of the 42nd European Marketing Academy (EMAC) Conference, author=Steinhoff, L and Palmatier, R. W, year=2013 

@inproceedingsEggert_Thiesbrummel_Deutscher_2013, title=Exploring differential effects of product and service innovations on industrial firms’ financial performance, booktitle=2013 AMA Winter Marketing Educators’ Proceedings, author=Eggert, A and Thiesbrummel, C and Deutscher, C, year=2013 

@articleWünderlich_Wangenheim_Bitner_2013, title=High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services., volume=16, number=1, journal=Journal of Service Research, publisher=SAGE Publications Sage CA: Los Angeles, CA, author=Wünderlich, Nancy and Wangenheim, Florian V and Bitner, Mary Jo, year=2013, pages=3–20 

@articleKabst_Wehner_2013, title=Editorial: Internationales Personalmanagement: Den kulturellen Kontext gestalten, volume=65, number=4, journal=PERSONALquartely, author=Kabst, Rüdiger and Wehner, M C, year=2013, pages=34–39 

@inbookWeber_Kabst_2013, place=Baden-Baden, title=Unterstützung von Kommunalverwaltung bei Bürgerbeteiligung, booktitle=Verwaltungskommunikation - Wissenschaftliche Analyse und praktische Beispiele, publisher=Nomos, author=Weber, P and Kabst, Rüdiger, editor=Hill, HermannEditor, year=2013, pages=145–152 

@inproceedingsWeber_Wehner_Kabst_2013, title=Institutional Determinants of Work-Family Practices: An International Comparative Examination. , author=Weber, H and Wehner, M and Kabst, Rüdiger, year=2013 

@inproceedingsGolubovic_Wehner_Baum_Kabst_2013, title=HR-Praktiken und Innovation: Wie können Wissens- und Technologievorsprünge im Unternehmen generiert werden?, author=Golubovic, S and Wehner, M and Baum, M and Kabst, Rüdiger, year=2013 

@inproceedingsIsidor_Wehner_Li_Kabst_2013, title=Institutional Pressures and Interorganizational Imitation: A Quasilongitudinal Analyses of Temporary Work in the UK and Germany, author=Isidor, R and Wehner, M and Li, C and Kabst, Rüdiger, year=2013 

@articleFrick_Simmons_2013, title=The Impact of Individual and Collective Reputation on Wine Prices: Empirical Evidence from the Mosel Valley, volume=83, DOI=10.1007/s11573-013-0652-x, number=2, journal=Journal of Business Economics, publisher=Springer, author=Frick, Bernd and Simmons, Robert, year=2013, pages=101–119 

@articleGarnefeld_Eggert_Helm_Tax_2013, title=Growing existing customers’ revenue streams through customer referral programs, number=4, journal=Journal of Marketing, author=Garnefeld, Ina and Eggert, Andreas and Helm, Sabrina V and Tax, Stephen S, year=2013, pages=17--32 

@articleHaas_Eggert_Terho_Ulaga_2013, title=Erfolgsfaktor Value-Based Selling—Verkaufen, wenn Kundenorientierung nicht zum Erfolg führt, number=4, journal=Marketing Review St. Gallen, author=Haas, Alexander and Eggert, Andreas and Terho, Harri and Ulaga, Wolfgang, year=2013, pages=64--73 

@articleSt‑Fahr_2013, title=Individual determinants of work attendance: Evidence on the role of personality, number=19, journal=Applied Economics, author=St\'2c Susi and Fahr, Rene, year=2013, pages=2863--2875 

@bookZimmermann_Bauer_Bonin_Fahr_Hinte_2013, title=Arbeitskräftebedarf bei hoher Arbeitslosigkeit: ein ökonomisches Zuwanderungskonzept für Deutschland, author=Zimmermann, Klaus F and Bauer, Thomas K and Bonin, Holger and Fahr, Rene and Hinte, Holger, year=2013 

@bookMir Djawadi_Fahr_2013, title=The impact of risk perception and risk attitudes on corrupt behavior: Evidence from a petty corruption experiment, author=Mir Djawadi, Behnud and Fahr, Rene, year=2013 

@inproceedingsOertel_Thommes_Walgenbach_2013, title=Born in the GDR: Imprinting, Structural Inertia and the Survival Chances of Organizations, number=1, booktitle=Academy of Management Proceedings, author=Oertel, Simon and Thommes, Kirsten and Walgenbach, Peter, year=2013, pages=11642 

@inproceedingsThommes_Akkerman_Vyrastekova_2013, title=The after effects of strikes on team collaboration-experimental evidence, number=1, booktitle=Academy of Management Proceedings, author=Thommes, Kirsten and Akkerman, Agnes and Vyrastekova, Jana, year=2013, pages=12251 

@articleGarnefeld_Steinhoff_2013, title=Primacy versus Recency Effects in Extended Service Encounters, volume=24, number=1, journal=Journal of Service Management, author=Garnefeld, Ina and Steinhoff, Lena, year=2013, pages=64–81 

@bookMünkhoff_2013, place=Wiesbaden, title=Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen – Eine latente Wachstumskurvenanalyse, publisher=Springer Gabler, year=2013 

@articleBauhoff_Schneider_2013, title=eSekretärin des Vorstandes“gesucht: Stellenanzeigen und die expressive Funktion des AGG, journal=Industrielle Beziehungen/The German Journal of Industrial Relations, author=Bauhoff, Frauke and Schneider, Martin, year=2013, pages=54--76 

@articleBaum_Schwens_Kabst_2013, title=International as Opposed to Domestic New Venturing: The Moderating Role of Perceived Barriers to Internationalization., volume=31, number=5, journal=International Small Business Journal (ISBJ)., author=Baum, M and Schwens, C and Kabst, Rüdiger, year=2013, pages=534–560 

@articleBaum_Kabst_2013, title=Conjoint implications on job preferences: The moderating role of involvement., volume=24, number=7, journal=International Journal of Human Resource Management (IJHRM)., author=Baum, M and Kabst, Rüdiger, year=2013, pages=1393–1417 

@articleBaum_Kabst_2013, title=How to attract applicants in the atlantic versus the asia-pacific region? A cross-national analysis on China, India, Germany, and Hungary., volume=48, number=2, journal=Journal of World Business (JWB)., author=Baum, M and Kabst, Rüdiger, year=2013, pages=175–185 

@articleHaus_Steinmetz_Isidor_Kabst_2013, title=Gender Effects on Entrepreneurial Intention: A Meta-Analytical Structural Equation Model., volume=5, number=2, journal=International Journal of Gender and Entrepreneurship (IJGE), author=Haus, I and Steinmetz, Holger and Isidor, R and Kabst, Rüdiger, year=2013, pages=130–156 

@articleSteinmetz_2013, title=Analyzing observed composite differences across groups: Is partial measurement invariance enough?, volume=9, number=1, journal=European Journal of Research Methods for the Behavioral and Social Sciences., author=Steinmetz, Holger, year=2013, pages=1–12 

@inproceedingsGarnefeld_Münkhoff_Raum_2013, title=Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice?, booktitle=42nd EMAC Annual Conference, Istanbul, author=Garnefeld, I. and Münkhoff, Eva and Raum, K., year=2013 

@inproceedingsMünkhoff_Garnefeld_Bruns_2013, title=How to prolong a sales promotion – Ex-post time extension versus reframing, booktitle=42nd EMAC Annual Conference, Istanbul, author=Münkhoff, Eva and Garnefeld, I. and Bruns, A., year=2013 

@bookMünkhoff_2013, place=Wiesbaden, title=Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen, DOI=10.1007/978-3-658-02122-1, publisher=Springer Gabler, author=Münkhoff, Eva, year=2013 

@inbookSchneider_2013, title=“Gung Ho”: Nationale Kultur und Schlanke Produktion in Ron Howards Spielfilm. , booktitle=Macht und Employment Relations , author=Schneider, Martin, editor=Heiko Hoßfeld, Renate Ortlieb, year=2013 

@articleGarnefeld_Steinhoff_2013, title=Primacy versus Recency Effects in Extended Service Encounters, volume=24, DOI=http://dx.doi.org/10.1108/09564231311304198, number=1, journal=Journal of Service Management, author=Garnefeld, I. and Steinhoff, Lena, year=2013, pages=64–81 

@inproceedingsSteinhoff_Palmatier_2013, title=The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance, booktitle=Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul, author=Steinhoff, Lena and Palmatier, R. W., year=2013 

@bookSteinhoff_Palmatier_2013, title=Understanding the Effectiveness of Loyalty Programs, Marketing Science Institute (MSI) Working Paper Series, author=Steinhoff, Lena and Palmatier, R. W., year=2013, pages=13–105 

@inproceedingsEggert_Garnefeld_Steinhoff_2012, title=The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs, booktitle=2012 AMA Summer Marketing Educators’ Proceedings, author=Eggert, A and Garnefeld, I and Steinhoff, L, year=2012 

@inproceedingsGarnefeld_Münkhoff_Bruns_2012, title=I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions, booktitle=2012 AMA Summer Marketing Educators’ Proceedings, author=Garnefeld, I and Münkhoff, E and Bruns, A, year=2012 

@inproceedingsEggert_Steiner_Ulaga_Backhaus_2012, title=Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format, booktitle=Proceedings of the 2012 ISBM Academic Workshop, author=Eggert, A and Steiner, M and Ulaga, W and Backhaus, K, year=2012 

@inproceedingsRitter_Eggert_2012, title=Dispersion of Market Activities: A Configurational Approach, booktitle=Proceedings of the 2012 ISBM Academic Workshop, author=Ritter, T and Eggert, A, year=2012 

@inproceedingsEggert_Münkhoff_Thiesbrummel_2012, title=Growing with Industrial Services - A Configurational Approach, booktitle=2012 AMA Winter Marketing Educators’ Proceedings, author=Eggert, A and Münkhoff, E and Thiesbrummel, C, year=2012 

@inproceedingsEggert_Garnefeld_Steinhoff_2012, title=Endowed Status in Hierarchical Loyalty Programs, booktitle=2012 AMA Winter Marketing Educators’ Proceedings, author=Eggert, A and Garnefeld, I and Steinhoff, L, year=2012 

@inproceedingsGarnefeld_Helm_Eggert_Tax_2012, title=Growing Existing Customers’ Profitability with Customer Referral Programs, booktitle=2012 AMA Winter Marketing Educators’ Proceedings, author=Garnefeld, I and Helm, S and Eggert, A and Tax, S, year=2012 

@articleEvanschitzky_Wangenheim_Wünderlich_2012, title=Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops., volume=88, number=3, journal=Journal of Retailing, publisher=Elsevier, author=Evanschitzky, Heiner and Wangenheim, Florian v and Wünderlich, Nancy, year=2012, pages=356–366