A. Eggert, I. Garnefeld, and L. Steinhoff, “Identifying Valence as a Contingency Variable for the Primacy-Recency-Controversy,” presented at the 2011 AMA Winter Marketing Educators’ Conference Proceedings, Austin, 2011.

G. Hunter, I. Garnefeld, and L. Steinhoff, “Can Retailers Improve Loyalty by Empowering Consumers?,” presented at the 2011 AMA Winter Marketing Educators’ Conference Proceedings, Austin, 2011.

I. Garnefeld, D. Woisetschläger, and A. Eggert, “Does Customer Acquisition Jeopardize Customer Retention? - An Experimental Investigation in an Electronic Retailing Setting,” in Proceedings of the 18th International Colloquium in Relationship Marketing, 2010.

E. Münkhoff, I. Garnefeld, J. Hogreve, and A. Eggert, “Referral Reward Programs: A Means for Service Recovery?,” in Proceedings of the 18th International Colloquium in Relationship Marketing, 2010.

I. Garnefeld, S. Helm, A. Eggert, and S. Tax, “Do Referral Reward Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study,” in Proceedings of the 2010 AMA Summer Marketing Educators’ Conference, 2010.

A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis,” in Proceedings of the 2nd ISBM Workshop at Harvard Business School, 2010.

B. Frick, A. Eggert, and J. Hogreve, “Corporate Reputation and Customers’ Value Perceptions: A Dynamic Analysis,” in Proceedings of the 39th EMAC Conference, 2010.

A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Industrial Services, Product Innovations, and Firm Profitability – A Longitudinal Analysis,” in Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation, 2010.

I. Garnefeld, E. Münkhoff, J. Hogreve, and A. Eggert, “Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers,” in Proceedings of the 2010 AMA Winter Marketing Educators’ Conference, 2010.

S. Ackermann, N. Wünderlich, and F. v. Wangenheim, Eds., Geschäftsmodelle in virtuellen Spielwelten. München: Books on Demand, 2010.

R. Kabst, Editorial: Aufschwung mitgestalten, vol. 2. 2010.

R. Kabst, P. M. Kötter, M. Meifert, and M. C. Wehner, HR Business Partner gesucht, vol. 3. 2010, pp. 6–9.

R. Kabst, Editorial: Verdrängte Herausforderung Demographie, vol. 6. 2010.

R. Kabst, M. Baum, and A. Fortange, Was High-Performer besser machen: Was unterscheidet erfolgreiche von weniger erfolgreichen Unternehmen beim Employer Branding?, vol. 10. 2010, pp. 44–45.

R. Kabst, Interim Management: Auf dem Weg zur Selbstverständlichkeit. Düsseldorf: Handelsblatt Fachverlag, 2010.

R. Isidor, C. Schwens, and R. Kabst, “A Conceptual Framework for the International Staffing of Early Internationalizers,” in Internationale Unternehmungen und das Management ausländischer Tochtergesellschaften, S. Schmid, Ed. Wiesbaden: Gabler, 2010.

C. Schwens, H. Steinmetz, and R. Kabst, “Growth and Internationalization of Renewable Energy and New Technology-Based Firms,” in Innovation and International Corporate Growth, A. Gerybadze, U. Hommel, H. W. Reiner, and D. Thomaschweski, Eds. Berlin/Heidelberg: Springer, 2010.

R. Kabst and M. C. Wehner, “Institutionalisierung der Personalentwicklung: Ist der Patient auf dem Weg der Besserung?,” in Strategische Personalentwicklung, 2nd ed., M. Meifert, Ed. Berlin/Heidelberg, 2010, pp. 45–60.

R. Kabst and M. C. Wehner, “Personalmanagement der Zukunft: Quo Vadis?,” in Jahrbuch Personalentwicklung 2010, K. Schwuchow and J. Gutmann, Eds. Köln, 2010, pp. 5–15.

P. Eberl and R. Kabst, “Vertrauen, Opportunismus, Kontrolle: Eine empirische Analyse von Joint Venture Beziehungen vor dem Hintergrund der Transaktionskostentheorie.,” in Management von Netzwerkorganisationen, 5th ed., J. Sydow, Ed. Wiesbaden, 2010, pp. 107–142.

R. Kabst, R. Isidor, H. Steinmetz, and C. Schwens, “Enlarging the focus on the role of competencies, abilities, and personality in management research.,” Management Revue: The International Review of Management Studies. , vol. 21, no. 3, 2010.

S. Wolf, B. E. Weißenberger, E. Barbara, R. Kabst, and M. Wehner, Management accountants as business partners: An empirical analysis based on the theory of reasoned action. Chair for Controlling and Business Accounting at the Department of Business Administration and Economics, Justus Liebig University Giessen., 2010.

M. Baum, C. Schwens, and R. Kabst, “Are networks always beneficial? An empirical analysis on the relationship between knowledge intensity and international new venturing,” 2010.

I. Haus, H. Steinmetz, R. Isidor, and R. Kabst, “Der Einfluss des Geschlechts auf die Gründungsintention – Ein meta-analytisches Pfadmodell (The influence of gender on entrepreneurial intention – a meta-analytical path model),” 2010.

M. Baum, C. Schwens, and R. Kabst, “Different types of international new ventures: A latent class analysis,” 2010.

M. Baum, C. Schwens, and R. Kabst, “The different types of international new ventures: A latent class analysis,” 2010.

M. Baum and R. Kabst, “The impact of employer awards on employer knowledge and applicant attraction: The moderating influence of corporate brand awareness,” 2010.

A. Eggert and W. Ulaga, “Managing customer share in key supplier relationships,” Industrial Marketing Management, no. 8, pp. 1346--1355, 2010.

S. M. Wagner, A. Eggert, and E. Lindemann, “Creating and appropriating value in collaborative relationships,” Journal of business research, no. 8, pp. 840--848, 2010.

A. Eggert and I. Garnefeld, “Kundenbindung auf Basis des Relationship Value,” in Handbuch Kundenbindungsmanagement, Wiesbaden: Gabler, 2010, pp. 191–208.

K. Thommes and K. Weiland, “Explanatory factors for firms’ use of temporary agency work in Germany,” European Management Journal, no. 1, pp. 55--67, 2010.

F. B. Zapkau, C. Schwens, and R. Kabst, “Die Wirkung ausländischer Direktinvestitionen auf die Beschäftigung im Heimatmarkt: Eine empirische Analyse des deutschen Mittelstands.,” Zeitschrift für Betriebswirtschaft (ZfB)., vol. 80, no. 7, pp. 797–819, 2010.

H. Steinmetz, C. Schwens, R. Isidor, and R. Kabst, “Enlarging the Focus on the Role of Competencies, Abilities, and Personality in Management Research.,” Management Revue: The International Review of Management Studies., vol. 21, no. 3, pp. 225–228, 2010.

C. Schwens and R. Kabst, “Internationalisierung junger Technologieunternehmen: Auslandsmärkte und Erfolgsimplikationen.,” Die Betriebswirtschaft (DBW)., vol. 5, pp. 443–462, 2010.

H. Steinmetz and P. Schmidt, “Subjective Health and its Relationship with Working Time and Job Stressors: Sequence or General Factor Model?.,” Work and Stress. , vol. 24, no. 2, pp. 159–178, 2010.

A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Industrial services, product innovations, and firm profitability: A longitudinal analysis,” presented at the Frontiers Pre-Conference on Service and Solution Innovation, Karlstad, 2010.

I. Garnefeld, E. Münkhoff, J. Hogreve, and A. Eggert, “Exploring the effects of referral reward programs on satisfied and dissatisfied customers,” presented at the 2010 AMA Winter Academic Conference, New Orleans, LA, 2010.

A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Disentangling the revenue and cost implications of the service transition: A latent growth analysis,” presented at the ISBM 2010 Academic Conference, Boston, MA, 2010.

E. Münkhoff, I. Garnefeld, J. Hogreve, and A. Eggert, “Referral reward programs: A means for service recovery?,” presented at the 18th International Colloquium on Relationship Marketing (ICRM), Reading, 2010.

W. Schnedler and R. Vadovic, “Legitimacy of Control,” Journal of Economics and Management Strategy, 2010.

A. Eggert, J. Henseler, and S. Hollmann, “Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels,” in Proceedings of the 17th International Colloquium in Relationship Marketing, 2009.

D. Woisetschläger, I. Garnefeld, and A. Eggert, “Can Successful Customer Acquisition Hurt the Existing Customer Base?,” in Proceedings of the 2009 AMA Summer Marketing Educators’ Conference, 2009.

I. Garnefeld, E. Münkhoff, J. Hogreve, and A. Eggert, “Referral reward programs: New customer acquisition by opportunism?,” in Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress, 2009.

A. Eggert and W. Ulaga, “Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?,” in Proceedings of the 4th International Conference on Business Market Management, 2009.

I. Garnefeld, S. Helm, S. Tax, and A. Eggert, “Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect?,” in Proceedings of the 2009 AMA Winter Educators’ Proceedings, 2009.

I. Garnefeld, E. Münkhoff, J. Hogreve, and A. Eggert, “Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior,” in Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009.

A. Eggert, J. Henseler, and S. Hollmann, “Who Owns the Customer? Exploring Customer Loyalty in a Channel Context,” in Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009.

N. Wünderlich, Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings, 1st ed. Wiesbaden: Springer Gabler, 2009.

R. Kabst, W. Thost, and R. Isidor, Vorteil Interim Management, vol. 2. 2009, pp. 20–22.

R. Kabst, R. Isidor, W. Thost, and H. Linné, Was zeichnet den erfolgreichen Interim Manager aus?, vol. 3. 2009, pp. 23–25.