@articleSteinmetz_Schwens_Isidor_Kabst_2010, title=Enlarging the Focus on the Role of Competencies, Abilities, and Personality in Management Research., volume=21, number=3, journal=Management Revue: The International Review of Management Studies., author=Steinmetz, Holger and Schwens, C and Isidor, R and Kabst, Rüdiger, year=2010, pages=225–228 

@articleSchwens_Kabst_2010, title=Internationalisierung junger Technologieunternehmen: Auslandsmärkte und Erfolgsimplikationen., volume=5, journal=Die Betriebswirtschaft (DBW)., author=Schwens, C and Kabst, Rüdiger, year=2010, pages=443–462 

@articleSteinmetz_Schmidt_2010, title=Subjective Health and its Relationship with Working Time and Job Stressors: Sequence or General Factor Model?., volume=24, number=2, journal=Work and Stress. , author=Steinmetz, Holger and Schmidt, P, year=2010, pages=159–178 

@inproceedingsEggert_Hogreve_Ulaga_Münkhoff_2010, title=Industrial services, product innovations, and firm profitability: A longitudinal analysis, booktitle=Frontiers Pre-Conference on Service and Solution Innovation, Karlstad, author=Eggert, A. and Hogreve, J. and Ulaga, W. and Münkhoff, Eva, year=2010 

@inproceedingsGarnefeld_Münkhoff_Hogreve_Eggert_2010, title=Exploring the effects of referral reward programs on satisfied and dissatisfied customers, booktitle=2010 AMA Winter Academic Conference, New Orleans, LA, author=Garnefeld, I. and Münkhoff, Eva and Hogreve, J. and Eggert, A., year=2010 

@inproceedingsEggert_Hogreve_Ulaga_Münkhoff_2010, title=Disentangling the revenue and cost implications of the service transition: A latent growth analysis, booktitle=ISBM 2010 Academic Conference, Boston, MA, author=Eggert, A. and Hogreve, J. and Ulaga, W. and Münkhoff, Eva, year=2010 

@inproceedingsMünkhoff_Garnefeld_Hogreve_Eggert_2010, title=Referral reward programs: A means for service recovery?, booktitle=18th International Colloquium on Relationship Marketing (ICRM), Reading, author=Münkhoff, Eva and Garnefeld, I. and Hogreve, J. and Eggert, A., year=2010 

@articleSchnedler_Vadovic_2010, title=Legitimacy of Control, journal=Journal of Economics and Management Strategy, author=Schnedler, Wendelin and Vadovic, Radovan, year=2010 

@inproceedingsEggert_Henseler_Hollmann_2009, title=Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels, booktitle=Proceedings of the 17th International Colloquium in Relationship Marketing, author=Eggert, A and Henseler, J and Hollmann, S, year=2009 

@inproceedingsWoisetschläger_Garnefeld_Eggert_2009, title=Can Successful Customer Acquisition Hurt the Existing Customer Base?, booktitle=Proceedings of the 2009 AMA Summer Marketing Educators’ Conference, author=Woisetschläger, D and Garnefeld, I and Eggert, A, year=2009 

@inproceedingsGarnefeld_Münkhoff_Hogreve_Eggert_2009, title=Referral reward programs: New customer acquisition by opportunism?, booktitle=Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress, author=Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A, year=2009 

@inproceedingsEggert_Ulaga_2009, title=Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?, booktitle=Proceedings of the 4th International Conference on Business Market Management, author=Eggert, A and Ulaga, W, year=2009 

@inproceedingsGarnefeld_Helm_Tax_Eggert_2009, title=Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect?, booktitle=Proceedings of the 2009 AMA Winter Educators’ Proceedings, author=Garnefeld, I and Helm, S and Tax, S and Eggert, A, year=2009 

@inproceedingsGarnefeld_Münkhoff_Hogreve_Eggert_2009, title=Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior, booktitle=Proceedings of the 38th European Marketing Academy (EMAC) Conference, author=Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A, year=2009 

@inproceedingsEggert_Henseler_Hollmann_2009, title=Who Owns the Customer? Exploring Customer Loyalty in a Channel Context, booktitle=Proceedings of the 38th European Marketing Academy (EMAC) Conference, author=Eggert, A and Henseler, J and Hollmann, S, year=2009 

@bookWünderlich_2009, place=Wiesbaden, edition=1, title=Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings, publisher=Springer Gabler, author=Wünderlich, Nancy, year=2009 

@bookKabst_Thost_Isidor_2009, series=Personal, title=Vorteil Interim Management, volume=2, author=Kabst, Rüdiger and Thost, W and Isidor, R, year=2009, pages=20–22, collection=Personal 

@bookKabst_Isidor_Thost_Linné_2009, series=HR Services, title=Was zeichnet den erfolgreichen Interim Manager aus?, volume=3, author=Kabst, Rüdiger and Isidor, R and Thost, W and Linné, H, year=2009, pages=23–25, collection=HR Services 

@bookKabst_Isidor_Thost_Nagel_2009, series=HR Services, title=Manager auf Zeit: Ignoriert oder akzeptiert?, volume=6, author=Kabst, Rüdiger and Isidor, R and Thost, W and Nagel, R, year=2009, pages=3–6, collection=HR Services 

@bookKabst_Salow_Baum_2009, series=Personal, title=International Fachkräfte gewinnen, volume=4, author=Kabst, Rüdiger and Salow, S and Baum, M, year=2009, pages=21–23, collection=Personal