@articleEggert_Kleinaltenkamp_Kashyap_2019, title=Mapping Value in Business Markets: An Integrative Framework, volume=79, journal=Industrial Marketing Management, author=Eggert, Andreas and Kleinaltenkamp, Michael and Kashyap, Vishal, year=2019, pages=13--20 
LibreCat: /record/13454

@articleGarnefeld_Eggert_Husemann-Kopetzky_Boehm_2019, title=Exploring the link between payment schemes and customer fraud: a mental accounting perspective, volume=47, number=4, journal=Journal of the Academy of Marketing Science, author=Garnefeld, Ina and Eggert, Andreas and Husemann-Kopetzky, Markus and Boehm, Eva, year=2019, pages=595--616 
LibreCat: /record/13455

@articleEggert_Boehm_Akalan_Gebauer_2019, series=9th BMM-EMAC Biennial International Conference on Business Market Management, title=Service Growth by Acquisition – An Event Study, author=Eggert, Andreas and Boehm, Eva and Akalan, Rodi and Gebauer, Heiko, year=2019, collection=9th BMM-EMAC Biennial International Conference on Business Market Management 
LibreCat: /record/13456

@articleEggert_Steinhoff_Witte_2019, title=Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships, journal=Journal of Marketing, author=Eggert, Andreas and Steinhoff, Lena and Witte, Carina, year=2019 
LibreCat: /record/13457

@articleEggert_Steinhoff_Witte_2018, series=2018 Winter AMA Conference Proceedings, title=Are Gift Purchases an Effective Driver of Customer Loyalty?, author=Eggert, Andreas and Steinhoff, Lena and Witte, Carina, year=2018, collection=2018 Winter AMA Conference Proceedings 
LibreCat: /record/6199

@articleSteinhoff_Witte_Eggert_2018, title=Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty: The Contingency Role of Service Category Involvement, number=2, journal=SMR-Journal of Service Management Research, author=Steinhoff, Lena and Witte, Carina and Eggert, Andreas, year=2018, pages=22--35 
LibreCat: /record/4833

@articleEggert_Ulaga_Frow_Payne_2018, title=Conceptualizing and communicating value in business markets: From value in exchange to value in use, journal=Industrial Marketing Management, author=Eggert, Andreas and Ulaga, Wolfgang and Frow, Pennie and Payne, Adrian, year=2018, pages=80--90 
LibreCat: /record/4834

@articleGarnefeld_Boehm_Klimke_Oestreich_2018, title=I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions, volume=46, number=6, journal=Journal of the Academy of Marketing Science, author=Garnefeld, Ina and Boehm, Eva and Klimke, Lena and Oestreich, Andrea, year=2018, pages=1133--1147 
LibreCat: /record/5001

@articleSalonen_Terho_Boehm_Rajala_Virtanen_2018, series=ISBM 2018 Academic Conference, title=Engaging a product-oriented salesforce in solution sales, author=Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A, year=2018, collection=ISBM 2018 Academic Conference 
LibreCat: /record/5480

@articleSalonen_Terho_Boehm_Rajala_Virtanen_2018, series=47rd European Marketing Academy (EMAC) Annual Conference, title=How to transform a product-focused salesforce to solution sales?, author=Salonen, A and Terho, H and Boehm, E and Rajala, R and Virtanen, A, year=2018, collection=47rd European Marketing Academy (EMAC) Annual Conference 
LibreCat: /record/5481

@articleTerho_Eggert_Ulaga_Haas_Boehm_2017, title=Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action, journal=Industrial Marketing Management, author=Terho, Harri and Eggert, Andreas and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva, year=2017, pages=42--55 
LibreCat: /record/4836

@articlePayne_Frow_Eggert_2017, title=The customer value proposition: evolution, development, and application in marketing, number=4, journal=Journal of the Academy of Marketing Science, author=Payne, Adrian and Frow, Pennie and Eggert, Andreas, year=2017, pages=467--489 
LibreCat: /record/4837

@articleEggert_Boehm_Cramer_2017, title=Business service outsourcing in manufacturing firms: an event study, number=3, journal=Journal of Service Management, author=Eggert, Andreas and Boehm, Eva and Cramer, Christina, year=2017, pages=476--498 
LibreCat: /record/4838

@articleBoehm_Eggert_Thiesbrummel_2017, title=Service transition: A viable option for manufacturing companies with deteriorating financial performance?, journal=Industrial Marketing Management, author=Boehm, Eva and Eggert, Andreas and Thiesbrummel, Christoph, year=2017, pages=101--111 
LibreCat: /record/4840

@bookHelm_Günter_Eggert_2017, place=Wiesbaden, title=Kundenwert, DOI=10.1007/978-3-658-10920-2, publisher=Springer Fachmedien Wiesbaden, year=2017 
LibreCat: /record/4908
DOI: 10.1007/978-3-658-10920-2

@inbookEggert_2017, place=Wiesbaden, title=Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration, DOI=10.1007/978-3-658-10920-2_2, booktitle=Kundenwert, publisher=Springer Fachmedien Wiesbaden, author=Eggert, Andreas, year=2017, pages=37–51 
LibreCat: /record/4941
DOI: 10.1007/978-3-658-10920-2_2

@inbookHelm_Günter_Eggert_2017, place=Wiesbaden, title=Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen, DOI=10.1007/978-3-658-10920-2_1, booktitle=Kundenwert, publisher=Springer Fachmedien Wiesbaden, author=Helm, Sabrina and Günter, Bernd and Eggert, Andreas, year=2017, pages=3–34 
LibreCat: /record/4942
DOI: 10.1007/978-3-658-10920-2_1

@inbookGarnefeld_Boehm_Feider_2017, title=Retourenmanagement zur Steigerung des Kundenwerts, booktitle=Kundenwert, author=Garnefeld, Ina and Boehm, Eva and Feider, Lena, year=2017, pages=599--624 
LibreCat: /record/5005

@articleEggert_Steinhoff_Witte_2017, series=2017 Winter AMA Proceedings, title=The Loyalty Effect of Gift Purchases, author=Eggert, Andreas and Steinhoff, Lena and Witte, Carina, year=2017, collection=2017 Winter AMA Proceedings 
LibreCat: /record/5479

@articleGarnefeld_Boehm_Feider_2017, series=2017 AMA Winter Marketing Educators’ Conference Proceedings, title=Managing the Necessary Evil: Can Payment Methods Reduce Product Returns, author=Garnefeld, I and Boehm, E and Feider, L, year=2017, collection=2017 AMA Winter Marketing Educators’ Conference Proceedings 
LibreCat: /record/5482

@articleCramer_Boehm_Eggert_2017, series=2017 AMA Winter Marketing Educators’ Conference Proceedings, title=Service Awards: Do They Help or Harm in Case of a Service Failure?, author=Cramer, C and Boehm, E and Eggert, A, year=2017, collection=2017 AMA Winter Marketing Educators’ Conference Proceedings 
LibreCat: /record/5483

@articleSteiner_Eggert_Ulaga_Backhaus_2016, title=Do customized service packages impede value capture in industrial markets?, number=2, journal=Journal of the Academy of marketing Science, author=Steiner, Michael and Eggert, Andreas and Ulaga, Wolfgang and Backhaus, Klaus, year=2016, pages=151--165 
LibreCat: /record/4839

@articleBoehm_Backhaus_Eggert_Cummins_2016, title=Understanding outcome-based contracts: benefits and risks from the buyers’ and sellers’ perspective, number=1–2, journal=Journal of Strategic Contracting and Negotiation, author=Boehm, Eva and Backhaus, Christof and Eggert, Andreas and Cummins, Tim, year=2016, pages=128--149 
LibreCat: /record/4842

@articleSteiner_Wiegand_Eggert_Backhaus_2016, title=Platform adoption in system markets: The roles of preference heterogeneity and consumer expectations, number=2, journal=International Journal of Research in Marketing, author=Steiner, Michael and Wiegand, Nico and Eggert, Andreas and Backhaus, Klaus, year=2016, pages=276--296 
LibreCat: /record/4843

@articleWagner_Eggert_2016, title=Co-management of purchasing and marketing: Why, when and how?, journal=Industrial Marketing Management, author=Wagner, Stephan M and Eggert, Andreas, year=2016, pages=27--36 
LibreCat: /record/4845

@articleSteinhoff_Palmatier_2016, title=Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects, volume=44, number=1, journal=Journal of the Academy of Marketing Science, author=Steinhoff, Lena and Palmatier, Robert W., year=2016, pages=88–107 
LibreCat: /record/7419

@inproceedingsCramer_Böhm_Eggert_2016, title=The Service Award Paradox, booktitle=Proceedings of the 45th European Marketing Academy (EMAC) Conference, author=Cramer, C and Böhm, E and Eggert, A, year=2016 
LibreCat: /record/7673

@inproceedingsCramer_Böhm_Eggert_2016, title=Understanding Service Awards: Exploit the Bright Side, Avoid the Dark Side, booktitle=2016 AMA Winter Marketing Educators’ Conference Proceeding, author=Cramer, C and Böhm, E and Eggert, A, year=2016 
LibreCat: /record/7675

@inproceedingsBöhm_Backhaus_Eggert_Pitsis_2016, title=Shedding Light on Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective, booktitle=2016 AMA Winter Marketing Educators’ Conference Proceedings, author=Böhm, E and Backhaus, C and Eggert, A and Pitsis, T, year=2016 
LibreCat: /record/7686

@inproceedingsEggert_Steinhoff_Witte_2015, title= You Might Want to Engage Your Customers, But Choose Them Wisely: The Mixed Effects of Company-Initiated Customer Engagement on Customer Loyalty, booktitle=2015 AMA Summer Marketing Educators’ Conference Proceedings, author=Eggert, A and Steinhoff, L and Witte, C, year=2015 
LibreCat: /record/7722

@inproceedingsCramer_Böhm_Eggert_2015, title=Stock Market Reactions to Business Service Outsourcing in Manufacturing Firms, booktitle=Proceedings of the 44th European Marketing Academy (EMAC) Conference, author=Cramer, C and Böhm, E and Eggert, A, year=2015 
LibreCat: /record/7723

@inproceedingsFeider_Garnefeld_Böhm_2015, title=Threatening customers not to return – An effective strategy for online retailers?, booktitle=Proceedings of the 44th European Marketing Academy (EMAC) Conference, author=Feider, L and Garnefeld, I and Böhm, E, year=2015 
LibreCat: /record/7724

@articleEggert_Steinhoff_Garnefeld_2015, title=Managing the bright and dark sides of status endowment in hierarchical loyalty programs, volume=18, number=2, journal=Journal of Service Research, author=Eggert, Andreas and Steinhoff, Lena and Garnefeld, Ina, year=2015, pages=210--228 
LibreCat: /record/4847

@articleTerho_Eggert_Haas_Ulaga_2015, title=How sales strategy translates into performance: The role of salesperson customer orientation and value-based selling, journal=Industrial Marketing Management, author=Terho, Harri and Eggert, Andreas and Haas, Alexander and Ulaga, Wolfgang, year=2015, pages=12--21 
LibreCat: /record/4848

@articleEggert_Thiesbrummel_Deutscher_2015, title=Heading for new shores: Do service and hybrid innovations outperform product innovations in industrial companies?, journal=Industrial Marketing Management, author=Eggert, Andreas and Thiesbrummel, Christoph and Deutscher, Christian, year=2015, pages=173--183 
LibreCat: /record/4849

@inbookEggert_Haas_Ulaga_Terho_2015, place=Wiesbaden, title=Wertbasiertes Verkaufen auf Industriegütermärkten, DOI=10.1007/978-3-8349-4681-2_23, booktitle=Handbuch Business-to-Business-Marketing, publisher=Springer Fachmedien Wiesbaden, author=Eggert, Andreas and Haas, Alexander and Ulaga, Wolfgang and Terho, Harri, year=2015, pages=483–495 
LibreCat: /record/4943
DOI: 10.1007/978-3-8349-4681-2_23

@inproceedingsEggert_Böhm_Cramer_2014, title=Stock Market Reactions to Customer Service Outsourcing in Manufacturing Firms, booktitle=2015 AMA Winter Marketing Educators’ Conference Proceedings, author=Eggert, A and Böhm, E and Cramer, C, year=2014 
LibreCat: /record/7725

@inproceedingsKanuri_Münkhoff_Scheer_2014, title=Service transition versus service infusion: Different pathways to success for service-oriented manufacturers?, booktitle=ISBM 2014 Academic Conference, author=Kanuri, V and Münkhoff, E and Scheer, L. K, year=2014 
LibreCat: /record/7727

@inproceedingsEggert_Haas_Terho_Ulaga_Münkhoff_2014, title=Selling value in business markets: Why a powerful idea often fails, booktitle=ISBM 2014 Academic Conference, author=Eggert, A and Haas, A and Terho, H and Ulaga, W and Münkhoff, E, year=2014 
LibreCat: /record/7728

@inproceedingsRitter_Eggert_Münkhoff_Ulaga_2014, title=The corporate marketing department - Between value and vanish, booktitle=ISBM 2014 Academic Conference, author=Ritter, T and Eggert, A and Münkhoff, E and Ulaga, W, year=2014 
LibreCat: /record/7729

@inproceedingsEggert_Münkhoff_Thiesbrummel_2014, title=Service transition: A viable option for manufacturing companies with declining financial performance?, booktitle=Proceedings of the 43rd European Marketing Academy (EMAC) Conference, author=Eggert, A and Münkhoff, E and Thiesbrummel, C, year=2014 
LibreCat: /record/7730

@inproceedingsTerho_Eggert_Ulaga_Haas_2014, title=Overcoming Roadblocks to Value-Based Selling: Aligning Organizational Support With Sales Force Activities, booktitle=2014 AMA Winter Marketing Educators’ Proceedings, author=Terho, H and Eggert, A and Ulaga, W and Haas, A, year=2014 
LibreCat: /record/7731

@articleEggert_Hogreve_Ulaga_Muenkhoff_2014, title=Revenue and profit implications of industrial service strategies, number=1, journal=Journal of Service Research, author=Eggert, Andreas and Hogreve, Jens and Ulaga, Wolfgang and Muenkhoff, Eva, year=2014, pages=23--39 
LibreCat: /record/4850

@articleSchneider_Eggert_2014, title=Embracing complex causality with the QCA method: An invitation, volume=7, number=1, journal=Journal of Business Market Management, author=Schneider, M and Eggert, A, year=2014, pages=312–328 
LibreCat: /record/7426

@articleEggert_Thiesbrummel_Deutscher_2014, title=Differential effects of product and service innovations on the financial performance of industrial firms, volume=7, number=3, journal=Journal of Business Market Management, author=Eggert, A and Thiesbrummel, C and Deutscher, C, year=2014, pages=380–405 
LibreCat: /record/7428

@bookSteinhoff_2014, place=Wiesbaden, title= Loyalitätswirkung des geschenkten bevorzugten Kundenstatus – Eine theoretische und empirisch-experimentelle Analyse, publisher=Springer Gabler, year=2014 
LibreCat: /record/7435

@inproceedingsEggert_Thiesbrummel_Deutscher_2013, title=Can service innovations substitute or complement product innovations? The case of German industrial firms, booktitle=Proceedings of the 20th International Product Development Management Conference, author=Eggert, A and Thiesbrummel, C and Deutscher, C, year=2013 
LibreCat: /record/7732

@inproceedingsEggert_Ulaga_Steiner_Backhaus_2013, title=Increasing Customers’ Willingness to Pay for Hybrid Offerings: The Impact of Price Presentation Formats, booktitle=Proceedings of the 42nd European Marketing Academy (EMAC) Conference, author=Eggert, A and Ulaga, W and Steiner, M and Backhaus, K, year=2013 
LibreCat: /record/7733

@inproceedingsGarnefeld_Münkhoff_Raum_2013, title=Threat and normative appeals to reduce product returns in online retailing – An effective marketing practice?, booktitle=Proceedings of the 42nd European Marketing Academy (EMAC) Conference, author=Garnefeld, I and Münkhoff, E and Raum, K, year=2013 
LibreCat: /record/7734

@inproceedingsMünkhoff_Garnefeld_Bruns_2013, title=How to prolong a sales promotion – Ex-post time extension versus reframing, booktitle=roceedings of the 42nd European Marketing Academy (EMAC) Conference, author=Münkhoff, E and Garnefeld, I and Bruns, A, year=2013 
LibreCat: /record/7735

@inproceedingsPosner _Garnefeld_Eggert_2013, title=Creating Emotional Brand Attachment through the Salesperson’s Brand-Consistent Behavior, booktitle=Proceedings of the 42nd European Marketing Academy (EMAC) Conference, author=Posner , T and Garnefeld, I and Eggert, A, year=2013 
LibreCat: /record/7736

@inproceedingsSteinhoff_Palmatier_2013, title=The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance, booktitle=Proceedings of the 42nd European Marketing Academy (EMAC) Conference, author=Steinhoff, L and Palmatier, R. W, year=2013 
LibreCat: /record/7737

@inproceedingsEggert_Thiesbrummel_Deutscher_2013, title=Exploring differential effects of product and service innovations on industrial firms’ financial performance, booktitle=2013 AMA Winter Marketing Educators’ Proceedings, author=Eggert, A and Thiesbrummel, C and Deutscher, C, year=2013 
LibreCat: /record/7738

@articleGarnefeld_Eggert_Helm_Tax_2013, title=Growing existing customers’ revenue streams through customer referral programs, number=4, journal=Journal of Marketing, author=Garnefeld, Ina and Eggert, Andreas and Helm, Sabrina V and Tax, Stephen S, year=2013, pages=17--32 
LibreCat: /record/4851

@articleHaas_Eggert_Terho_Ulaga_2013, title=Erfolgsfaktor Value-Based Selling—Verkaufen, wenn Kundenorientierung nicht zum Erfolg führt, number=4, journal=Marketing Review St. Gallen, author=Haas, Alexander and Eggert, Andreas and Terho, Harri and Ulaga, Wolfgang, year=2013, pages=64--73 
LibreCat: /record/4852

@articleGarnefeld_Steinhoff_2013, title=Primacy versus Recency Effects in Extended Service Encounters, volume=24, number=1, journal=Journal of Service Management, author=Garnefeld, Ina and Steinhoff, Lena, year=2013, pages=64–81 
LibreCat: /record/7429

@bookMünkhoff_2013, place=Wiesbaden, title=Umsatz- und Profitabilitätsauswirkungen industrieller Dienstleistungen – Eine latente Wachstumskurvenanalyse, publisher=Springer Gabler, year=2013 
LibreCat: /record/7437

@inproceedingsEggert_Garnefeld_Steinhoff_2012, title=The Bright and Dark Side of Endowed Status in Hierarchical Loyalty Programs, booktitle=2012 AMA Summer Marketing Educators’ Proceedings, author=Eggert, A and Garnefeld, I and Steinhoff, L, year=2012 
LibreCat: /record/7739

@inproceedingsGarnefeld_Münkhoff_Bruns_2012, title=I thought it was all over and now it is back again – Customer reactions to time extensions of sales promotions, booktitle=2012 AMA Summer Marketing Educators’ Proceedings, author=Garnefeld, I and Münkhoff, E and Bruns, A, year=2012 
LibreCat: /record/7740

@inproceedingsEggert_Steiner_Ulaga_Backhaus_2012, title=Capturing the Value of Hybrid Offerings: The Impact of the Price Presentation Format, booktitle=Proceedings of the 2012 ISBM Academic Workshop, author=Eggert, A and Steiner, M and Ulaga, W and Backhaus, K, year=2012 
LibreCat: /record/7741

@inproceedingsRitter_Eggert_2012, title=Dispersion of Market Activities: A Configurational Approach, booktitle=Proceedings of the 2012 ISBM Academic Workshop, author=Ritter, T and Eggert, A, year=2012 
LibreCat: /record/7742

@inproceedingsEggert_Münkhoff_Thiesbrummel_2012, title=Growing with Industrial Services - A Configurational Approach, booktitle=2012 AMA Winter Marketing Educators’ Proceedings, author=Eggert, A and Münkhoff, E and Thiesbrummel, C, year=2012 
LibreCat: /record/7743

@inproceedingsEggert_Garnefeld_Steinhoff_2012, title=Endowed Status in Hierarchical Loyalty Programs, booktitle=2012 AMA Winter Marketing Educators’ Proceedings, author=Eggert, A and Garnefeld, I and Steinhoff, L, year=2012 
LibreCat: /record/7744

@inproceedingsGarnefeld_Helm_Eggert_Tax_2012, title=Growing Existing Customers’ Profitability with Customer Referral Programs, booktitle=2012 AMA Winter Marketing Educators’ Proceedings, author=Garnefeld, I and Helm, S and Eggert, A and Tax, S, year=2012 
LibreCat: /record/7745

@articleEggert_Henseler_Hollmann_2012, title=Who owns the customer? Disentangling customer loyalty in indirect distribution channels, number=2, journal=Journal of Supply Chain Management, author=Eggert, Andreas and Henseler, J and Hollmann, Sabine, year=2012, pages=75--92 
LibreCat: /record/4853

@articleTerho_Haas_Eggert_Ulaga_2012, title=‘It’s almost like taking the sales out of selling’—towards a conceptualization of value-based selling in business markets, number=1, journal=Industrial Marketing Management, author=Terho, Harri and Haas, Alexander and Eggert, Andreas and Ulaga, Wolfgang, year=2012, pages=174--185 
LibreCat: /record/4854

@inproceedingsTerho_Haas_Eggert_Ulaga_2011, title=‘It’s Almost Like Taking the Sales out of Selling’: Conceptualizing Value-Based Selling in Business Markets, booktitle=2011 AMA Summer Marketing Educators’ Proceedings, author=Terho, H and Haas, A and Eggert, A and Ulaga, W, year=2011 
LibreCat: /record/7746

@inproceedingsEggert_Münkhoff_Thiesbrummel_2011, title=Service orientation of manufacturing companies: A necessary or sufficient condition for firm profitability?, booktitle=Proceedings of the 40th European Marketing Academy (EMAC) Conference, author=Eggert, A and Münkhoff, E and Thiesbrummel, C, year=2011 
LibreCat: /record/7747

@inproceedingsDoescher_Hogreve_Eggert_2011, title=Embracing the complexity of recovery management in business-to-business relationships, booktitle=Proceedings of the 40th European Marketing Academy (EMAC) Conference, author=Doescher, K and Hogreve, J and Eggert, A, year=2011 
LibreCat: /record/7802

@inproceedingsGarnefeld_Helm_Eggert_Tax_2011, title=All or Nothing at All – Referral Reward Programs, Customer Retention and Reward Size, booktitle=Proceedings of the 40th European Marketing Academy (EMAC) Conference, author=Garnefeld, I and Helm, S and Eggert, A and Tax, S, year=2011 
LibreCat: /record/7803

@inproceedingsMünkhoff_Garnefeld_Bruns_2011, title=Time extension of sales promotions – How do customers react?, booktitle=Proceedings of the 40th European Marketing Academy (EMAC) Conference, author=Münkhoff, E and Garnefeld, I and Bruns, A, year=2011 
LibreCat: /record/7804

@inproceedingsEggert_Hogreve_Ulaga_Münkhoff_2011, title=Assessing the long-term effect of industrial services on firm profitability: The moderating impact of product innovations, booktitle=2011 AMA Winter Marketing Educators’ Proceedings, author=Eggert, A and Hogreve, J and Ulaga, W and Münkhoff, E, year=2011 
LibreCat: /record/7805

@inproceedingsEggert_Garnefeld_Steinhoff_2011, title=Identifying Valence as a Contingency Variable for the Primacy-Recency-Controversy, booktitle=2011 AMA Winter Marketing Educators’ Proceedings, author=Eggert, A and Garnefeld, I and Steinhoff, L, year=2011 
LibreCat: /record/7806

@inproceedingsHunter_Garnefeld_Steinhoff_2011, title=Can Retailers Improve Loyalty by Empowering Consumers?, booktitle=2011 AMA Winter Marketing Educators’ Conference Proceedings, author=Hunter, G and Garnefeld, I and Steinhoff, L, year=2011 
LibreCat: /record/7807

@articleGarnefeld_Helm_Eggert_2011, title=Walk your talk: an experimental investigation of the relationship between word of mouth and communicators’ loyalty, number=1, journal=Journal of Service Research, author=Garnefeld, Ina and Helm, Sabrina and Eggert, Andreas, year=2011, pages=93--107 
LibreCat: /record/4855

@articleEggert_Hogreve_Ulaga_Muenkhoff_2011, title=Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis, number=5, journal=Industrial Marketing Management, author=Eggert, Andreas and Hogreve, Jens and Ulaga, Wolfgang and Muenkhoff, Eva, year=2011, pages=661--670 
LibreCat: /record/4856

@articleEggert_Serdaroglu_2011, title=Exploring the Impact of Sales Technology on Salesperson Performance: A Task-Base d Approach, number=2, journal=Journal of Marketing Theory and Practice, author=Eggert, Andreas and Serdaroglu, Murat, year=2011, pages=169--186 
LibreCat: /record/4857

@inbookIvens_Eggert_2011, title=Key Account Management, booktitle=Handbuch Vertriebsmanagement, author=Ivens, Björn and Eggert, Andreas, year=2011 
LibreCat: /record/4945

@inproceedingsGarnefeld_Woisetschläger_Eggert_2010, title=Does Customer Acquisition Jeopardize Customer Retention? - An Experimental Investigation in an Electronic Retailing Setting, booktitle=Proceedings of the 18th International Colloquium in Relationship Marketing, author=Garnefeld, I and Woisetschläger, D and Eggert, A, year=2010 
LibreCat: /record/7808

@inproceedingsMünkhoff_Garnefeld_Hogreve_Eggert_2010, title=Referral Reward Programs: A Means for Service Recovery?, booktitle=Proceedings of the 18th International Colloquium in Relationship Marketing, author=Münkhoff, E and Garnefeld, I and Hogreve, J and Eggert, A, year=2010 
LibreCat: /record/7809

@inproceedingsGarnefeld_Helm_Eggert_Tax_2010, title=Do Referral Reward Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study, booktitle=Proceedings of the 2010 AMA Summer Marketing Educators’ Conference, author=Garnefeld, I and Helm, S and Eggert, A and Tax, S, year=2010 
LibreCat: /record/7810

@inproceedingsEggert_Hogreve_Ulaga_Münkhoff_2010, title=Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis, booktitle=Proceedings of the 2nd ISBM Workshop at Harvard Business School, author=Eggert, A and Hogreve, J and Ulaga, W and Münkhoff, E, year=2010 
LibreCat: /record/7846

@inproceedingsFrick_Eggert_Hogreve_2010, title=Corporate Reputation and Customers’ Value Perceptions: A Dynamic Analysis, booktitle=Proceedings of the 39th EMAC Conference, author=Frick, B and Eggert, A and Hogreve, J, year=2010 
LibreCat: /record/7853

@inproceedingsEggert_Hogreve_Ulaga_Münkhoff_2010, title=Industrial Services, Product Innovations, and Firm Profitability – A Longitudinal Analysis, booktitle=Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation, author=Eggert, A and Hogreve, J and Ulaga, W and Münkhoff, E, year=2010 
LibreCat: /record/7854

@inproceedingsGarnefeld_Münkhoff_Hogreve_Eggert_2010, title=Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers, booktitle=Proceedings of the 2010 AMA Winter Marketing Educators’ Conference, author=Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A, year=2010 
LibreCat: /record/7855

@articleEggert_Ulaga_2010, title=Managing customer share in key supplier relationships, number=8, journal=Industrial Marketing Management, author=Eggert, Andreas and Ulaga, Wolfgang, year=2010, pages=1346--1355 
LibreCat: /record/4858

@articleWagner_Eggert_Lindemann_2010, title=Creating and appropriating value in collaborative relationships, number=8, journal=Journal of business research, author=Wagner, Stephan M and Eggert, Andreas and Lindemann, Eckhard, year=2010, pages=840--848 
LibreCat: /record/4859

@inbookEggert_Garnefeld_2010, place=Wiesbaden, title=Kundenbindung auf Basis des Relationship Value, DOI=10.1007/978-3-658-13650-5_7, booktitle=Handbuch Kundenbindungsmanagement, publisher=Gabler, author=Eggert, Andreas and Garnefeld, Ina, year=2010, pages=191–208 
LibreCat: /record/4960
DOI: 10.1007/978-3-658-13650-5_7

@inproceedingsEggert_Henseler_Hollmann_2009, title=Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels, booktitle=Proceedings of the 17th International Colloquium in Relationship Marketing, author=Eggert, A and Henseler, J and Hollmann, S, year=2009 
LibreCat: /record/7857

@inproceedingsWoisetschläger_Garnefeld_Eggert_2009, title=Can Successful Customer Acquisition Hurt the Existing Customer Base?, booktitle=Proceedings of the 2009 AMA Summer Marketing Educators’ Conference, author=Woisetschläger, D and Garnefeld, I and Eggert, A, year=2009 
LibreCat: /record/7866

@inproceedingsGarnefeld_Münkhoff_Hogreve_Eggert_2009, title=Referral reward programs: New customer acquisition by opportunism?, booktitle=Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress, author=Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A, year=2009 
LibreCat: /record/7867

@inproceedingsEggert_Ulaga_2009, title=Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?, booktitle=Proceedings of the 4th International Conference on Business Market Management, author=Eggert, A and Ulaga, W, year=2009 
LibreCat: /record/7868

@inproceedingsGarnefeld_Helm_Tax_Eggert_2009, title=Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect?, booktitle=Proceedings of the 2009 AMA Winter Educators’ Proceedings, author=Garnefeld, I and Helm, S and Tax, S and Eggert, A, year=2009 
LibreCat: /record/7869

@inproceedingsGarnefeld_Münkhoff_Hogreve_Eggert_2009, title=Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior, booktitle=Proceedings of the 38th European Marketing Academy (EMAC) Conference, author=Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A, year=2009 
LibreCat: /record/7870

@inproceedingsEggert_Henseler_Hollmann_2009, title=Who Owns the Customer? Exploring Customer Loyalty in a Channel Context, booktitle=Proceedings of the 38th European Marketing Academy (EMAC) Conference, author=Eggert, A and Henseler, J and Hollmann, S, year=2009 
LibreCat: /record/7871

@articleEggert_Ulaga_Hollmann_2009, title=Benchmarking the impact of customer share in key-supplier relationships, number=3/4, journal=Journal of Business &; Industrial Marketing, author=Eggert, Andreas and Ulaga, Wolfgang and Hollmann, Sabine, year=2009, pages=154--160 
LibreCat: /record/4860

@inbookHelm_Eggert_Garnefeld_2009, place=Berlin, Heidelberg, title=Modeling the Impact of Corporate Reputation on Customer Satisfaction and Loyalty Using Partial Least Squares, DOI=10.1007/978-3-540-32827-8_23, booktitle=Handbook of Partial Least Squares, publisher=Springer Berlin Heidelberg, author=Helm, Sabrina and Eggert, Andreas and Garnefeld, Ina, year=2009, pages=515–534 
LibreCat: /record/4961
DOI: 10.1007/978-3-540-32827-8_23

@inbookHelm_Eggert_Garnefeld_2009, place=Berlin, title=Modelling the Impact of Corporate Reputation on Customer Satisfaction and Loyalty Using PLS, booktitle=Handbook of Partial Least Squares - Concepts, Methods and Applications, publisher=Springer, author=Helm, S and Eggert, A and Garnefeld, I, editor=Esposito Vinzi, V and Chin, W and Henseler, J and Wang, HEditors, year=2009, pages=515–534 
LibreCat: /record/7441

@articleGouthier_Eggert_Nogly_2008, title=Offshoring der Kundeninteraktion: Eine empirische Analyse der Wirkung der Sprachqualität am Beispiel von Call Centern, number=1, journal=Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, author=Gouthier, Matthias HJ and Eggert, Andreas and Nogly, Felicitas, year=2008, pages=48--70 
LibreCat: /record/4861

@inbookUlaga_Eggert_2008, title=Linking Customer Value to Customer Share in Business Relationships., booktitle=Woodside, author=Ulaga, Wolfgang  and Eggert, Andres, editor=Golfetto, Francesca and Gibbert, MichaelEditors, year=2008 
LibreCat: /record/4962