Garnefeld, I, S Helm, A Eggert, and S Tax. “Do Referral Reward Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study.” In Proceedings of the 2010 AMA Summer Marketing Educators’ Conference, 2010.
LibreCat: /record/7810

Eggert, A, J Hogreve, W Ulaga, and E Münkhoff. “Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis.” In Proceedings of the 2nd ISBM Workshop at Harvard Business School, 2010.
LibreCat: /record/7846

Frick, B, A Eggert, and J Hogreve. “Corporate Reputation and Customers’ Value Perceptions: A Dynamic Analysis.” In Proceedings of the 39th EMAC Conference, 2010.
LibreCat: /record/7853

Eggert, A, J Hogreve, W Ulaga, and E Münkhoff. “Industrial Services, Product Innovations, and Firm Profitability – A Longitudinal Analysis.” In Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation, 2010.
LibreCat: /record/7854

Garnefeld, I, E Münkhoff, J Hogreve, and A Eggert. “Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers.” In Proceedings of the 2010 AMA Winter Marketing Educators’ Conference, 2010.
LibreCat: /record/7855

Eggert, Andreas, and Wolfgang Ulaga. “Managing Customer Share in Key Supplier Relationships.” Industrial Marketing Management, no. 8 (2010): 1346--1355.
LibreCat: /record/4858

Wagner, Stephan M, Andreas Eggert, and Eckhard Lindemann. “Creating and Appropriating Value in Collaborative Relationships.” Journal of Business Research, no. 8 (2010): 840--848.
LibreCat: /record/4859

Eggert, Andreas, and Ina Garnefeld. “Kundenbindung Auf Basis Des Relationship Value.”https://doi.org/10.1007/978-3-658-13650-5_7__In Handbuch Kundenbindungsmanagement, 191–208. Wiesbaden: Gabler, 2010.https://doi.org/10.1007/978-3-658-13650-5_7 .
LibreCat: /record/4960
DOI: 10.1007/978-3-658-13650-5_7

Eggert, A, J Henseler, and S Hollmann. “Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels.” In Proceedings of the 17th International Colloquium in Relationship Marketing, 2009.
LibreCat: /record/7857

Woisetschläger, D, I Garnefeld, and A Eggert. “Can Successful Customer Acquisition Hurt the Existing Customer Base?” In Proceedings of the 2009 AMA Summer Marketing Educators’ Conference, 2009.
LibreCat: /record/7866

Garnefeld, I, E Münkhoff, J Hogreve, and A Eggert. “Referral Reward Programs: New Customer Acquisition by Opportunism?” In Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress, 2009.
LibreCat: /record/7867

Eggert, A, and W Ulaga. “Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?” In Proceedings of the 4th International Conference on Business Market Management, 2009.
LibreCat: /record/7868

Garnefeld, I, S Helm, S Tax, and A Eggert. “Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect?” In Proceedings of the 2009 AMA Winter Educators’ Proceedings, 2009.
LibreCat: /record/7869

Garnefeld, I, E Münkhoff, J Hogreve, and A Eggert. “Unintended Effects of Referral Reward Programs: Exploring the Impact of Rewards on Opportunistic Behavior.” In Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009.
LibreCat: /record/7870

Eggert, A, J Henseler, and S Hollmann. “Who Owns the Customer? Exploring Customer Loyalty in a Channel Context.” In Proceedings of the 38th European Marketing Academy (EMAC) Conference, 2009.
LibreCat: /record/7871

Eggert, Andreas, Wolfgang Ulaga, and Sabine Hollmann. “Benchmarking the Impact of Customer Share in Key-Supplier Relationships.” Journal of Business &; Industrial Marketing, no. 3/4 (2009): 154--160.
LibreCat: /record/4860

Helm, Sabrina, Andreas Eggert, and Ina Garnefeld. “Modeling the Impact of Corporate Reputation on Customer Satisfaction and Loyalty Using Partial Least Squares.”https://doi.org/10.1007/978-3-540-32827-8_23__In Handbook of Partial Least Squares, 515–34. Berlin, Heidelberg: Springer Berlin Heidelberg, 2009.https://doi.org/10.1007/978-3-540-32827-8_23 .
LibreCat: /record/4961
DOI: 10.1007/978-3-540-32827-8_23

Helm, S, A Eggert, and I Garnefeld. “Modelling the Impact of Corporate Reputation on Customer Satisfaction and Loyalty Using PLS.” In Handbook of Partial Least Squares - Concepts, Methods and Applications, edited by V Esposito Vinzi, W Chin, J Henseler, and H Wang, 515–34. Berlin: Springer, 2009.
LibreCat: /record/7441

Gouthier, Matthias HJ, Andreas Eggert, and Felicitas Nogly. “Offshoring Der Kundeninteraktion: Eine Empirische Analyse Der Wirkung Der Sprachqualität Am Beispiel von Call Centern.” Schmalenbachs Zeitschrift Für Betriebswirtschaftliche Forschung, no. 1 (2008): 48--70.
LibreCat: /record/4861

Ulaga, Wolfgang , and Andres Eggert. “Linking Customer Value to Customer Share in Business Relationships.” In Woodside, edited by Francesca Golfetto and Michael Gibbert, 2008.
LibreCat: /record/4962