@inproceedingsGarnefeld_Helm_Eggert_Tax_2010, title=Do Referral Reward Programs Enhance Customer Loyalty? – Results of a Propensity Score Matching Study, booktitle=Proceedings of the 2010 AMA Summer Marketing Educators’ Conference, author=Garnefeld, I and Helm, S and Eggert, A and Tax, S, year=2010 

@inproceedingsEggert_Hogreve_Ulaga_Münkhoff_2010, title=Disentangling the Revenue and Cost Implications of the Service Transition: A Latent Growth Analysis, booktitle=Proceedings of the 2nd ISBM Workshop at Harvard Business School, author=Eggert, A and Hogreve, J and Ulaga, W and Münkhoff, E, year=2010 

@inproceedingsFrick_Eggert_Hogreve_2010, title=Corporate Reputation and Customers’ Value Perceptions: A Dynamic Analysis, booktitle=Proceedings of the 39th EMAC Conference, author=Frick, B and Eggert, A and Hogreve, J, year=2010 

@inproceedingsEggert_Hogreve_Ulaga_Münkhoff_2010, title=Industrial Services, Product Innovations, and Firm Profitability – A Longitudinal Analysis, booktitle=Proceedings of the Frontiers Pre-Conference on Service and Solution Innovation, author=Eggert, A and Hogreve, J and Ulaga, W and Münkhoff, E, year=2010 

@inproceedingsGarnefeld_Münkhoff_Hogreve_Eggert_2010, title=Exploring the Effects of Referral Reward Programs on Satisfied and Dissatisfied Customers, booktitle=Proceedings of the 2010 AMA Winter Marketing Educators’ Conference, author=Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A, year=2010 

@articleEggert_Ulaga_2010, title=Managing customer share in key supplier relationships, number=8, journal=Industrial Marketing Management, author=Eggert, Andreas and Ulaga, Wolfgang, year=2010, pages=1346--1355 

@articleWagner_Eggert_Lindemann_2010, title=Creating and appropriating value in collaborative relationships, number=8, journal=Journal of business research, author=Wagner, Stephan M and Eggert, Andreas and Lindemann, Eckhard, year=2010, pages=840--848 

@inbookEggert_Garnefeld_2010, place=Wiesbaden, title=Kundenbindung auf Basis des Relationship Value, DOI=10.1007/978-3-658-13650-5_7, booktitle=Handbuch Kundenbindungsmanagement, publisher=Gabler, author=Eggert, Andreas and Garnefeld, Ina, year=2010, pages=191–208 

@inproceedingsEggert_Henseler_Hollmann_2009, title=Who Owns the Customer? Disentangling Customer Loyalty in Indirect Distribution Channels, booktitle=Proceedings of the 17th International Colloquium in Relationship Marketing, author=Eggert, A and Henseler, J and Hollmann, S, year=2009 

@inproceedingsWoisetschläger_Garnefeld_Eggert_2009, title=Can Successful Customer Acquisition Hurt the Existing Customer Base?, booktitle=Proceedings of the 2009 AMA Summer Marketing Educators’ Conference, author=Woisetschläger, D and Garnefeld, I and Eggert, A, year=2009 

@inproceedingsGarnefeld_Münkhoff_Hogreve_Eggert_2009, title=Referral reward programs: New customer acquisition by opportunism?, booktitle=Proceedings of the 15th Academy of Marketing Science (AMS) World Marketing Congress, author=Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A, year=2009 

@inproceedingsEggert_Ulaga_2009, title=Musing on a Decade of Customer Value Research in Business Relationships: Where Do We Come From? Where Should We Go?, booktitle=Proceedings of the 4th International Conference on Business Market Management, author=Eggert, A and Ulaga, W, year=2009 

@inproceedingsGarnefeld_Helm_Tax_Eggert_2009, title=Customer Referral Programs and Customer Retention – Do Rewards Undermine the Retention Effect?, booktitle=Proceedings of the 2009 AMA Winter Educators’ Proceedings, author=Garnefeld, I and Helm, S and Tax, S and Eggert, A, year=2009 

@inproceedingsGarnefeld_Münkhoff_Hogreve_Eggert_2009, title=Unintended effects of referral reward programs: Exploring the impact of rewards on opportunistic behavior, booktitle=Proceedings of the 38th European Marketing Academy (EMAC) Conference, author=Garnefeld, I and Münkhoff, E and Hogreve, J and Eggert, A, year=2009 

@inproceedingsEggert_Henseler_Hollmann_2009, title=Who Owns the Customer? Exploring Customer Loyalty in a Channel Context, booktitle=Proceedings of the 38th European Marketing Academy (EMAC) Conference, author=Eggert, A and Henseler, J and Hollmann, S, year=2009 

@articleEggert_Ulaga_Hollmann_2009, title=Benchmarking the impact of customer share in key-supplier relationships, number=3/4, journal=Journal of Business &; Industrial Marketing, author=Eggert, Andreas and Ulaga, Wolfgang and Hollmann, Sabine, year=2009, pages=154--160 

@inbookHelm_Eggert_Garnefeld_2009, place=Berlin, Heidelberg, title=Modeling the Impact of Corporate Reputation on Customer Satisfaction and Loyalty Using Partial Least Squares, DOI=10.1007/978-3-540-32827-8_23, booktitle=Handbook of Partial Least Squares, publisher=Springer Berlin Heidelberg, author=Helm, Sabrina and Eggert, Andreas and Garnefeld, Ina, year=2009, pages=515–534 

@inbookHelm_Eggert_Garnefeld_2009, place=Berlin, title=Modelling the Impact of Corporate Reputation on Customer Satisfaction and Loyalty Using PLS, booktitle=Handbook of Partial Least Squares - Concepts, Methods and Applications, publisher=Springer, author=Helm, S and Eggert, A and Garnefeld, I, editor=Esposito Vinzi, V and Chin, W and Henseler, J and Wang, HEditors, year=2009, pages=515–534 

@articleGouthier_Eggert_Nogly_2008, title=Offshoring der Kundeninteraktion: Eine empirische Analyse der Wirkung der Sprachqualität am Beispiel von Call Centern, number=1, journal=Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung, author=Gouthier, Matthias HJ and Eggert, Andreas and Nogly, Felicitas, year=2008, pages=48--70 

@inbookUlaga_Eggert_2008, title=Linking Customer Value to Customer Share in Business Relationships., booktitle=Woodside, author=Ulaga, Wolfgang  and Eggert, Andres, editor=Golfetto, Francesca and Gibbert, MichaelEditors, year=2008