@inproceedingsRötzmeier-Keuper_Wünderlich_2014, title= Interdependent Relationships Between and among Service Providers and Customer Collectives., booktitle=Proceedings of the AMA SERVSIG International Service Research Conference, author=Rötzmeier-Keuper, Julia and Wünderlich, Nancy, year=2014 
LibreCat: /record/3541

@articleSchumann_Wünderlich_Evanschitzky_2014, title=Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits., volume=90, number=1, journal=Journal of Retailing, publisher=Elsevier, author=Schumann, Jan H and Wünderlich, Nancy and Evanschitzky, Heiner, year=2014, pages=111–118 
LibreCat: /record/5714

@articleWünderlich_Wangenheim_Bitner_2013, title=High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services., volume=16, number=1, journal=Journal of Service Research, publisher=SAGE Publications Sage CA: Los Angeles, CA, author=Wünderlich, Nancy and Wangenheim, Florian V and Bitner, Mary Jo, year=2013, pages=3–20 
LibreCat: /record/5715

@articleEvanschitzky_Wangenheim_Wünderlich_2012, title=Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops., volume=88, number=3, journal=Journal of Retailing, publisher=Elsevier, author=Evanschitzky, Heiner and Wangenheim, Florian v and Wünderlich, Nancy, year=2012, pages=356–366 
LibreCat: /record/5716

@articleSchumann_Wünderlich_Zimmer_2012, title=Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments., volume=64, number=2, journal=Schmalenbach Business Review, publisher=Springer, author=Schumann, Jan H and Wünderlich, Nancy and Zimmer, Marcus S, year=2012, pages=141–165 
LibreCat: /record/5717

@articleSchumann_Wünderlich_Wangenheim_2012, title=Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics., volume=32, number=2, journal=Technovation, publisher=Elsevier, author=Schumann, Jan H and Wünderlich, Nancy and Wangenheim, Florian, year=2012, pages=133–143 
LibreCat: /record/5718

@articleWünderlich_Schumann_Wangenheim_Holzmüller_2011, title=Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben., volume=81, number=9, journal=Zeitschrift für Betriebswirtschaft, publisher=Springer, author=Wünderlich, Nancy and Schumann, Jan H and Wangenheim, Florian v and Holzmüller, Hartmut H, year=2011, pages=977–1001 
LibreCat: /record/5719

@bookAckermann_Wünderlich_Wangenheim_2010, place=München, title=Geschäftsmodelle in virtuellen Spielwelten, publisher=Books on Demand, year=2010 
LibreCat: /record/5720

@bookWünderlich_2009, place=Wiesbaden, edition=1, title=Acceptance of Remote Services – Perception, Adoption, and Continued Usage in Organizational Settings, publisher=Springer Gabler, author=Wünderlich, Nancy, year=2009 
LibreCat: /record/5721