Hofmann S, Räckers M, Beverungen D, Becker J. Old Blunders in New Media? How Local Governments Communicate with Citizens in Online Social Networks. In: Proceedings of the 46$^th$ Hawaii International Conference on System Sciences (HICSS-46). Maui, Hawaii; 2013.
LibreCat: /record/3443

Malsbender A, Beverungen D, Voigt M, Becker J. Capitalizing on Social Media Analysis --- Insights from an Online Review on Business Models. In: Proceedings of the Americas Conference on Information Systems (AMC). Chicago, IL, USA; 2013.
LibreCat: /record/3444

Malsbender A, Recker J, Kohlborn T, Beverungen D, Tanwer S. Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites. In: Proceedings of the 34th International Conference on Information Systems (ICIS). Milan, Italy; 2013.
LibreCat: /record/3446

Malsbender A, Voigt M, Beverungen D, Rosemann M. Digital Social Signal Processing --- Theoretical Underpinning and Research Agenda. In: Proceedings of the Pacific Asia Conference on Information Systems (PACIS). Jeju Island, Korea; 2013:1--12.
LibreCat: /record/3447

Plattfaut R, Kohlborn T, Hofmann S, et al. Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia. In: Proceedings of the 46th Hawaii International Conference on System Sciences. Maui, Hawaii, USA; 2013:1983--1991. doi:10.1109/HICSS.2013.585
LibreCat: /record/3448
DOI: 10.1109/HICSS.2013.585

Becker J, Beverungen D, Breuker D, Dietrich H-A, Peter Rauer H. Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector. International Journal of Services and Operations Management. 2013;(3):407--425. doi:10.1504/IJSOM.2013.056796
LibreCat: /record/3494
DOI: 10.1504/IJSOM.2013.056796

Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuß J. Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects. IEEE Transactions on Engineering Management. 2013;(3):468--482. doi:10.1109/TEM.2012.2214770
LibreCat: /record/3495
DOI: 10.1109/TEM.2012.2214770

Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuß J. Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach. Scandinavian Journal of Information Systems. 2013;(1):37--68.
LibreCat: /record/3496

Beverungen D, Eggert M, Voigt M, Rosemann M. Augmenting Analytical CRM Strategies with Social BI. International Journal of Business Intelligence Research (IJBIR). 2013;(3):32--49. doi:10.4018/ijbir.2013070103
LibreCat: /record/3497
DOI: 10.4018/ijbir.2013070103

Hofmann S, Beverungen D, Räckers M, Becker J. What Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method Analysis of Facebook. Government Information Quarterly. 2013;(4):387--396. doi:10.1016/j.giq.2013.05.013
LibreCat: /record/3498
DOI: 10.1016/j.giq.2013.05.013