L. Steinhoff and R. W. Palmatier, “The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance,” presented at the Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul, 2013.
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L. Steinhoff and R. W. Palmatier, Understanding the Effectiveness of Loyalty Programs, Marketing Science Institute (MSI) Working Paper Series. 2013, pp. 13–105.
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C.-J. Haake and J. T. Martini, “Negotiating Transfer Prices,” Group Decision and Negotiation, vol. 22, no. 4, pp. 657–680, 2012.
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C.-J. Haake, T. Krieger, and S. Minter, “On the institutional design of burden sharing when financing external border enforcement in the EU,” International Economics and Economic Policy, vol. 10, no. 4, pp. 583–612, 2012.
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C. Meier and D. Kundisch, “Online Banking,” in Banklexikon, Gabler, 2012.
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D. Kundisch and T. John, Geschäftsmodelle als Thema der Wirtschaftsinformatik - Statements zum Themenfeld “Stand der Forschung.” 2012, pp. 9–11.
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S. Betz, “Entscheidungsorientierte Planung unscharfer Erfolge von KMU in Supply Chains,” in Entscheidungsprobleme im Supply Chain Management - Quantitative Lösungsansätze für den Mittelstand, 2nd ed., S. Betz, Ed. Hamburg, 2012, pp. 49–72.
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S. Betz, “Analyse des Bullwhip-Effekts in einer Supply Chain von KMU,” in Entscheidungsprobleme im Supply Chain Management - Quantitative Lösungsansätze für den Mittelstand, 2nd ed., S. Betz, Ed. Hamburg, 2012, pp. 105–132.
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D. Kundisch, “Trading Venue Decision of Private Online Investors,” International Journal of Electronic Finance, vol. 6, no. 2, pp. 103–120, 2012.
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S. Zimmermann, A. Katzmarzik, and D. Kundisch, “IT Sourcing Portfolio Management for IT Services Providers - An Approach for using Modern Portfolio Theory to allocate Software Development Projects to available Sites,” The DATA BASE for Advances in Information Systems, vol. 43, no. 1, pp. 24–45, 2012.
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D. Kundisch and R. Zorzi, “Enhancing the Quality of Financial Advice with Web 2.0 - An Approach Considering Social Capital in Private Asset Allocation,” Information Systems and e-Business Management, vol. 10, no. 1, pp. 85–99, 2012.
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D. Kundisch and T. John, “Investitionsbewertung mit Realoptionen,” WISU - Das Wirtschaftsstudium, vol. 3, pp. 345–347, 2012.
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M. Beutner et al., “PINGO - Umsetzung von E-Learning in der Hoschule in Adaption und Weiterentwicklung des Peer Instruction Ansatzes - Didaktische und organisatorische Reflexion Studierendenaktivierung in Lehrveranstaltungen,” Kölner Zeitschrift für Wirtschaft und Pädagogik (KWP), vol. 27, no. 53, pp. 3–52, 2012.
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S. Betz, Ed., Entscheidungsprobleme im Supply Chain Management - Quantitative Lösungsansätze für den Mittelstand, 2nd ed. Hamburg, 2012.
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J. Becker et al., “Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management,” in Dienstleistungsmodellierung 2012, Bamberg, Deutschland, 2012, pp. 208--226.
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J. Becker, D. Beverungen, D. Breuker, and H. Peter Rauer, “Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis,” in Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, 2012, p. Paper 56.
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J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, and D. Sigge, “Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.,” in Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, Kauai, USA, 2012, pp. 1522--1531.
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T. Heide, S. Tumbas, D. Beverungen, R. Knackstedt, and J. Becker, “Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results,” in Services and Economic Development: Local and Global Challenges, Bucharest, Romania, 2012, pp. 1--21.
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M. Rosemann, M. Eggert, M. Voigt, and D. Beverungen, “Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI,” in Proceedings of the 20$^th$ European Conference on Information Systems,  Barcelona, Spain, 2012, pp. 1--12.
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J. Becker et al., “Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management,” Enterprise Modelling and Information Systems Architectures, no. 1, pp. 26--40, 2012.
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