Garnefeld, I., and Lena Steinhoff. “Primacy versus Recency Effects in Extended Service Encounters.”http://dx.doi.org/10.1108/09564231311304198__Journal of Service Management 24, no. 1 (2013): 64–81.http://dx.doi.org/10.1108/09564231311304198 .
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DOI: http://dx.doi.org/10.1108/09564231311304198

Steinhoff, Lena, and R. W. Palmatier. “The Effect of Loyalty Programs on Target and Bystander Customers: A Customer Portfolio Perspective on Loyalty Program Performance.” In Proceedings of the 42nd European Marketing Academy (EMAC) Conference, Istanbul, 2013.
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Steinhoff, Lena, and R. W. Palmatier. Understanding the Effectiveness of Loyalty Programs, Marketing Science Institute (MSI) Working Paper Series, 2013.
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Bartlitz, David. “Der Begriff des Konsenses im römischen Kaufrecht.” Journal on European History of Law (JEHL), no. 2 (2013): 53–59.
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Haake, Claus-Jochen, and Jan Thomas Martini. “Negotiating Transfer Prices.”https://doi.org/10.1007/s10726-012-9286-6__Group Decision and Negotiation 22, no. 4 (2012): 657–80.https://doi.org/10.1007/s10726-012-9286-6 .
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Haake, Claus-Jochen, Tim Krieger, and Steffen Minter. “On the Institutional Design of Burden Sharing When Financing External Border Enforcement in the EU.”https://doi.org/10.1007/s10368-012-0226-3__International Economics and Economic Policy 10, no. 4 (2012): 583–612.https://doi.org/10.1007/s10368-012-0226-3 .
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Meier, Christian, and Dennis Kundisch. “Online Banking.” In Banklexikon. Gabler, 2012.
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Kundisch, Dennis, and Thomas John. Geschäftsmodelle als Thema der Wirtschaftsinformatik - Statements zum Themenfeld “Stand der Forschung,” 2012.
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Betz, Stefan. “Entscheidungsorientierte Planung unscharfer Erfolge von KMU in Supply Chains.” In Entscheidungsprobleme im Supply Chain Management - Quantitative Lösungsansätze für den Mittelstand, edited by Stefan Betz, 2nd ed., 49–72. Hamburg, 2012.
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Betz, Stefan. “Analyse des Bullwhip-Effekts in einer Supply Chain von KMU.” In Entscheidungsprobleme im Supply Chain Management - Quantitative Lösungsansätze für den Mittelstand, edited by Stefan Betz, 2nd ed., 105–32. Hamburg, 2012.
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Kundisch, Dennis. “Trading Venue Decision of Private Online Investors.” International Journal of Electronic Finance 6, no. 2 (2012): 103–20.
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Zimmermann, Steffen, A. Katzmarzik, and Dennis Kundisch. “IT Sourcing Portfolio Management for IT Services Providers - An Approach for Using Modern Portfolio Theory to Allocate Software Development Projects to Available Sites.” The DATA BASE for Advances in Information Systems 43, no. 1 (2012): 24–45.
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Kundisch, Dennis, and R. Zorzi. “Enhancing the Quality of Financial Advice with Web 2.0 - An Approach Considering Social Capital in Private Asset Allocation.” Information Systems and E-Business Management 10, no. 1 (2012): 85–99.
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Kundisch, Dennis, and Thomas John. “Investitionsbewertung mit Realoptionen.” WISU - Das Wirtschaftsstudium 3 (2012): 345–47.
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Beutner, Marc, A. Zoyke, Dennis Kundisch, Philipp Herrmann, Michael Whittaker, Johannes Magenheim, and W. Reinhardt. “PINGO - Umsetzung von E-Learning in der Hoschule in Adaption und Weiterentwicklung des Peer Instruction Ansatzes - Didaktische und organisatorische Reflexion Studierendenaktivierung in Lehrveranstaltungen.” Kölner Zeitschrift für Wirtschaft und Pädagogik (KWP) 27, no. 53 (2012): 3–52.
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Betz, Stefan, ed. Entscheidungsprobleme Im Supply Chain Management - Quantitative Lösungsansätze Für Den Mittelstand. 2nd ed. Hamburg, 2012.
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Becker, Jörg, Torben Bernhold, Daniel Beverungen, Nina Kaling, Ralf Knackstedt, Lellek Vanesa, and Hans Peter Rauer. “Softwaregestützte Konstruktion von Produktivitätsmodellen Im Facility Management.”https://doi.org/10.1007/978-3-658-00863-5_10__In Dienstleistungsmodellierung 2012, 208--226. Wiesbaden, 2012.https://doi.org/10.1007/978-3-658-00863-5_10 .
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Becker, Jörg, Daniel Beverungen, Dominic Breuker, and Hans Peter Rauer. “Resolving Trade-Offs in Service Performance Benchmarking Using Data Envelopment Analysis.” In Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Paper 56. Ho Chi Minh City, Vietnam, 2012.
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Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Hans Peter Rauer, and Daniel Sigge. “Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.”https://doi.org/10.1109/HICSS.2012.525__In Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, 1522--1531. Kauai, USA, 2012.https://doi.org/10.1109/HICSS.2012.525 .
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DOI: 10.1109/HICSS.2012.525

Heide, Tobias, Sanja Tumbas, Daniel Beverungen, Ralf Knackstedt, and Jörg Becker. “Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results.” In Services and Economic Development: Local and Global Challenges, 1--21. Bucharest, Romania, 2012.
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