SCM - A Simple, Modular and Flexible Customer Interaction Management System
J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: Proceedings of the International Conference on Information Society (i-Society 2011), IEEE, London, UK, 2011, pp. 153–158.

Four level approach to design companywide production networks
R. Klinkner, A. K\'2c R. Becker, T. Winkler, D. D\'2c (2011).

Online Optimization in series production
D. Brodkorb, W. Dangelmaier, (2011).

A Social Media Customer Service
M. Geierhos, Y.S. Lee, J.  Schuster, D. Kobothanass, M. Bargel, in: ACM, Eindhoven, The Netherlands, 2011.

Scheduling for self optimizing and adaptive manufacturing systems
B. Kl\'22opper, (2011).

Situativ trainierte Regeln zur Ablaufsteuerung in Fertigungssystemen und ihre Integration in Simulationssysteme
M. Aufenanger, Situativ Trainierte Regeln Zur Ablaufsteuerung in Fertigungssystemen Und Ihre Integration in Simulationssysteme, Heinz Nixdorf Institut, 2011.

Design and Implementation of a Rich Internet Application for planning and visualization of Supply-Chain-Processes
P. Hartmann, C. Laroque, Proceedings of the 19th European Conference on Information Systems ICT and Sustainable Service Development Helsinki, Finland (EC) (2011).

Worst case analysis for deterministic online algorithm in capacitated lot-sizing problem
E. Kaganova, AIP Conference Proceedings 1638 (2011).

Increase of Robustness on Pre-optimized Production Plans Through Simulation-based Analysis and Evaluation
C. Laroque, R. Delius, J.-H.  Fischer,  Dennis Horstkemper, in: Proceedings of The Third International Conference on Advances, Xpert Publishing Services, 2011, pp. 13–20.

Customer Interaction 2.0: Adopting Social Media as Customer Service Channel
M. Geierhos, Journal of Advances in Information Technology (JAIT) 2 (2011) 222–233.

Goal-Based Agents in Material Flow Simulations - Integration of an Agent Programming Framework in the Discrete Event Simulator FACT
A. Klaas, C. Laroque, H. Renken,  Wilhelm  Dangelmaier, in: Proceedings of The 25th European Simulation and Modelling Conference - ESM11, 2011.

An Easy Extendable Modeling Framework for Discrete Event Simulation Models and their Visualization
H. Renken, C. Laroque, M. Fischer, in: Proceedings of The 25th European Simulation and Modelling Conference - ESM11, 2011.

Simulation Aided, Knowledge Based Routing for AGVs in a Distribution Warehouse
A. Klaas, C. Laroque, M. Fischer, W. Dangelmaier, in: Proceedings of the 2011 Winter Simulation Conference, 2011.

Mastery of dynamic environmental factors in intralogistics through station-dependent  "a ngige, knowledge-based control
Wilhelm Dangelmaier, A.  Klaas, C. Laroque, Mastery of Dynamic Environmental Factors in Intralogistics through Station-Dependent  "a Ngige, Knowledge-Based Control, GITO mbH, 2011.

Decision Making in Adaptive Manufacturing Systems: Multi-Objective Scheduling and User Interface
Benjamin Kl\'22opper, J.-P. Pater, W. Dangelmaier, eds., Decision Making in Adaptive Manufacturing Systems: Multi-Objective Scheduling and User Interface, 2011.

Applying Simulation and Mathematical Programming on a Business Case Analysis for Setting up a Spare Part Logistics in the Construction Supply Industry
Wilhelm  Dangelmaier, C. Laroque, R. Delius, J. Streichhan, in: Proceedings of The Third International Conference on Advances, Xpert Publishing Services, 2011, pp. 162–168.

Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies
M. Geierhos, in: Proceedings of the 30th International Conference on Lexis and Grammar 2011, Nikosia, Zypern, 2011, pp. 123–130.

Towards Multilingual Biographical Event Extraction
M. Geierhos, J.-L. Bouraoui,  Patrick Watrin, Arbeiten Zur Mehrsprachigkeit / Folge B 96 (2011) 45–50.

Processing Multilingual Customer Contacts via Social Media
M. Geierhos, Y.S. Lee, M. Bargel, Arbeiten Zur Mehrsprachigkeit / Folge B 96 (2011) 219–222.

Vorwort zum Track Integriertes Ertrags-/Risikomanagement in automatisierten Geschäftsprozessen
G. Müller, D. Kundisch, S. Sackmann, F. Romeike, Vorwort Zum Track Integriertes Ertrags-/Risikomanagement in Automatisierten Geschäftsprozessen, Universitätsverlag Göttingen, Göttingen, 2010.