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Carnein, Matthias, Leschek Homann, Heike Trautmann, Gottfried Vossen, and Karsten Kraume. “Customer Service in Social Media — An Empirical Study of the Airline Industry.” In Proceedings of the 17$^th$ Conference on Database Systems for Business, Technology, and Web (BTW ’17), edited by Norbert Ritter, Holger Schwarz, Meike Klettke, Andreas Thor, Oliver Kopp, and Matthias Wieland Bernhard, P-266:33–40. Lecture Notes in Informatics (LNI). Stuttgart, Germany: Gesellschaft für Informatik, 2017.

Li, L, I Yevseyeva, V Basto-Fernandes, Heike Trautmann, N Jing, and M Emmerich. “Building and Using an Ontology of Preference-Based Multiobjective Evolutionary Algorithms.”https://doi.org/10.1007/978-3-319-54157-0_28__In Evolutionary Multi-Criterion Optimization: 9$^th$ International Conference, EMO 2017, Münster, Germany, March 19-22, 2017, Proceedings, edited by H Trautmann, G Rudolph, K Klamroth, O Schütze, M Wiecek, Y Jin, and C Grimme, 406–421. Cham: Springer International Publishing, 2017.https://doi.org/10.1007/978-3-319-54157-0_28 .

Tierney, K, J Handali, C Grimme, and Heike Trautmann. “Multi-Objective Optimization for Liner Shipping Fleet Repositioning.”https://doi.org/10.1007/978-3-319-54157-0_42__In Evolutionary Multi-Criterion Optimization: 9$^th$ International Conference, EMO 2017, Münster, Germany, March 19-22, 2017, Proceedings, edited by H Trautmann, G Rudolph, K Klamroth, O Schütze, M Wiecek, Y Jin, and C Grimme, 622–638. Cham: Springer International Publishing, 2017.https://doi.org/10.1007/978-3-319-54157-0_42 .

Carnein, Matthias, Dennis Assenmacher, and Heike Trautmann. “Stream Clustering of Chat Messages with Applications to Twitch Streams.”https://doi.org/10.1007/978-3-319-70625-2_8__In Proceedings of the 36$^th$ International Conference on Conceptual Modeling (ER’17), edited by Sergio de Cesare and Frank Ulrich, 79–88. Valencia, Spain: Springer International Publishing, 2017.https://doi.org/10.1007/978-3-319-70625-2_8 .

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