Performance Benchmarking for Designing Interaction Routines --- Managing Trade-offs in Service Co-creation with the Data Envelopment Analysis
J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, H. Peter Rauer, in: Proceedings of the European Research Conference on Information Systems (ECIS) 2013, Utrecht, Netherlands, 2013, p. Paper 185.
LibreCat: /record/3440

On the Design of IT Artifacts and the Emergence of Business Processes as Organizational Routines
D. Beverungen, in: Proceedings of the 34th International Conference on Information Systems (ICIS), Milan, Italy, 2013.
LibreCat: /record/3441

Local e-Government Transformation --- An International Comparison
S. Dillon, E. Deakins, D. Beverungen, T. Kohlborn, S. Hofmann, M. Räckers, in: WEBIST, Aachen, Germany, 2013, pp. 361--367.
LibreCat: /record/3442

Old Blunders in New Media? How Local Governments Communicate with Citizens in Online Social Networks
S. Hofmann, M. Räckers, D. Beverungen, J. Becker, in: Proceedings of the 46$^th$ Hawaii International Conference on System Sciences (HICSS-46), Maui, Hawaii, 2013.
LibreCat: /record/3443

Capitalizing on Social Media Analysis --- Insights from an Online Review on Business Models
A. Malsbender, D. Beverungen, M. Voigt, J. Becker, in: Proceedings of the Americas Conference on Information Systems (AMC), Chicago, IL, USA, 2013.
LibreCat: /record/3444

Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites
A. Malsbender, J. Recker, T. Kohlborn, D. Beverungen, S. Tanwer, in: Proceedings of the 34th International Conference on Information Systems (ICIS), Milan, Italy, 2013.
LibreCat: /record/3446

Digital Social Signal Processing --- Theoretical Underpinning and Research Agenda
A. Malsbender, M. Voigt, D. Beverungen, M. Rosemann, in: Proceedings of the Pacific Asia Conference on Information Systems (PACIS), Jeju Island, Korea, 2013, pp. 1--12.
LibreCat: /record/3447

Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia
R. Plattfaut, T. Kohlborn, S. Hofmann, D. Beverungen, B. Niehaves, M. Räckers, J. Becker, in: Proceedings of the 46th Hawaii International Conference on System Sciences, Maui, Hawaii, USA, 2013, pp. 1983--1991.
LibreCat: /record/3448
DOI: 10.1109/HICSS.2013.585

Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector
J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, H. Peter Rauer, International Journal of Services and Operations Management (2013) 407--425.
LibreCat: /record/3494
DOI: 10.1504/IJSOM.2013.056796

Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuß, IEEE Transactions on Engineering Management (2013) 468--482.
LibreCat: /record/3495
DOI: 10.1109/TEM.2012.2214770