Becker, J., Beverungen, D., Blinn, N., &; Nüttgens, M. (2010). Assumptions in Service Research --- A Multi-Theoretical Perspective on the Development of Standards for the Integration of Goods and Services. In XX. International RESER Conference. Gothenburg, Sweden.
LibreCat: /record/3466

Becker, J., Beverungen, D., Matzner, M., &; Müller, O. (2010). Total Cost of Service Life --- Decision Support for Selecting and Orchestrating Services. In P. Kommers &; P. Isaías (Eds.), Proceedings of the IADIS Internatioal Conference e-Society 2010 (pp. 322--329). Porto, Portugal.
LibreCat: /record/3467

Becker, J., Beverungen, D., Matzner, M., &; Müller, O. (2010). Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services. In J.-H. Morin, J. Ralyté, &; M. Snene (Eds.), Exploring Service Sciences (pp. 282--288). Berlin.https://doi.org/10.1007/978-3-642-14319-9_25 
LibreCat: /record/3468
DOI: 10.1007/978-3-642-14319-9_25

Beverungen, D. (2010). Implementing Value-Driven Service Management --- Towards an IT Artifact-Based Approach for Managing Customer Solutions. In Proceedings of the 10th European Academy of Management Conference. Rome, Italy.
LibreCat: /record/3469

Backhaus, K., Becker, J., Beverungen, D., Frohs, M., Müller, O., Weddeling, M.,https://doi.org/10.1007/s12525-010-0032-0__Steiner, M. (2010). Enabling Individualized Recommendations and Dynamic Pricing of Value-Added Services through Willingness-to-Pay Data. Electronic Markets, (2), 131--146.https://doi.org/10.1007/s12525-010-0032-0 
LibreCat: /record/3503
DOI: 10.1007/s12525-010-0032-0

Becker, J., Beverungen, D., &; Knackstedt, R. (2010). The Challenge of Conceptual Modeling for Product-Service Systems --- Status-quo and Perspectives for Reference Models and Modeling Languages. Information Systems and E-Business Management (ISeB), (1), 12--32.
LibreCat: /record/3504

Becker, J., Beverungen, D., Knackstedt, R., &; Winkelmann, A. (2010). Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks. Lecture Notes in Informatics, (INFORMATIK 2010--- Business Process and Service Science--- Proceedings of ISSS and BPSC), 63--79.
LibreCat: /record/3505

Becker, J., Beverungen, D., Knackstedt, R., Müller, O., &; Müller, S. (2010). TCO-as-a-Service --- Servicebasierte Lebenszyklusrechnung für hybride Leistungsbündel. In J. Becker, R. Knackstedt, O. Müller, &; A. Winkelmann (Eds.), Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung (pp. 161--174). Berlin, Heidelberg.https://doi.org/10.1007/978-3-642-11859-3_10 
LibreCat: /record/5041
DOI: 10.1007/978-3-642-11859-3_10

Beverungen, D., Knackstedt, R., &; Winkelmann, A. (2010). E-Services im Handel --- Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden. In J. Becker, R. Knackstedt, O. Müller, &; A. Winkelmann (Eds.), Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung (pp. 177--193). Berlin, Heidelberg.https://doi.org/10.1007/978-3-642-11859-3_11 
LibreCat: /record/5059
DOI: 10.1007/978-3-642-11859-3_11

Weddeling, M., Steiner, M., Müller, O., Knackstedt, R., Becker, J., Backhaus, K.,https://doi.org/10.1007/978-3-642-12830-1__Frohs, M. (2010). Vermarktung hybrider Leistungsbündel. Berlin, Heidelberg: Springer Berlin Heidelberg.https://doi.org/10.1007/978-3-642-12830-1 
LibreCat: /record/5070
DOI: 10.1007/978-3-642-12830-1