@articleBecker_Beverungen_Knackstedt_Matzner_Müller_Pöppelbuß_2013, title=Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach, number=1, journal=Scandinavian Journal of Information Systems, author=Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens, year=2013, pages=37--68 
LibreCat: /record/3496

@articleBeverungen_Eggert_Voigt_Rosemann_2013, title=Augmenting Analytical CRM Strategies with Social BI, DOI=10.4018/ijbir.2013070103, number=3, journal=International Journal of Business Intelligence Research (IJBIR), author=Beverungen, Daniel and Eggert, Mathias and Voigt, Matthias and Rosemann, Michael, year=2013, pages=32--49 
LibreCat: /record/3497
DOI: 10.4018/ijbir.2013070103

@articleHofmann_Beverungen_Räckers_Becker_2013, title=What Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method Analysis of Facebook, DOI=10.1016/j.giq.2013.05.013, number=4, journal=Government Information Quarterly, author=Hofmann, Sara and Beverungen, Daniel and Räckers, Michael and Becker, Jörg, year=2013, pages=387--396 
LibreCat: /record/3498
DOI: 10.1016/j.giq.2013.05.013

@articlePlattfaut_Hofmann_Kohlborn_Beverungen_Räckers_Niehaves_Becker_2013, title=Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?, journal=eGovernment Review, author=Plattfaut, Ralf and Hofmann, Sara and Kohlborn, Thomas and Beverungen, Daniel and Räckers, Michael and Niehaves, Björn and Becker, Jörg, year=2013, pages=14--15 
LibreCat: /record/3499

@inbookBecker_Bernhold_Beverungen_Kaling_Knackstedt_Vanessa_Peter Rauer_2013, place=Wiesbaden, title=Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management, DOI=10.1007/978-3-658-00863-5, booktitle=Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität, author=Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans, editor=Thomas, Oliver and Nüttgens, MarkusEditors, year=2013, pages=208--226 
LibreCat: /record/5031
DOI: 10.1007/978-3-658-00863-5

@inproceedingsBecker_Bernhold_Beverungen_Kaling_Knackstedt_Vanesa_Peter Rauer_2012, place=Wiesbaden, title=Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management, DOI=10.1007/978-3-658-00863-5_10, booktitle=Dienstleistungsmodellierung 2012, author=Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanesa, Lellek and Peter Rauer, Hans, year=2012, pages=208--226 
LibreCat: /record/3449
DOI: 10.1007/978-3-658-00863-5_10

@inproceedingsBecker_Beverungen_Breuker_Peter Rauer_2012, place=Ho Chi Minh City, Vietnam, title=Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis, booktitle=Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, author=Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Peter Rauer, Hans, year=2012, pages=Paper 56 
LibreCat: /record/3450

@inproceedingsBecker_Beverungen_Knackstedt_Peter Rauer_Sigge_2012, place=Kauai, USA, title=Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars., DOI=10.1109/HICSS.2012.525, booktitle=Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, author=Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Peter Rauer, Hans and Sigge, Daniel, year=2012, pages=1522--1531 
LibreCat: /record/3451
DOI: 10.1109/HICSS.2012.525

@inproceedingsHeide_Tumbas_Beverungen_Knackstedt_Becker_2012, place=Bucharest, Romania, title=Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results, booktitle=Services and Economic Development: Local and Global Challenges, author=Heide, Tobias and Tumbas, Sanja and Beverungen, Daniel and Knackstedt, Ralf and Becker, Jörg, year=2012, pages=1--21 
LibreCat: /record/3452

@inproceedingsRosemann_Eggert_Voigt_Beverungen_2012, place=Barcelona, Spain, title=Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI, booktitle=Proceedings of the 20$^th$ European Conference on Information Systems, author=Rosemann, Michael and Eggert, Mathias and Voigt, Matthias and Beverungen, Daniel, year=2012, pages=1--12 
LibreCat: /record/3453

@articleBecker_Bernhold_Beverungen_Kaling_Knackstedt_Vanessa_Peter Rauer_2012, title=Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management, number=1, journal=Enterprise Modelling and Information Systems Architectures, author=Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans, year=2012, pages=26--40 
LibreCat: /record/3500

@articleBeverungen_Knackstedt_Winkelmann_2012, title=Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach, number=1, journal=e-Service Journal, author=Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel, year=2012, pages=45--74 
LibreCat: /record/3501

@inbookBecker_Beverungen_Knackstedt_2012, place=Berlin, Heidelberg, series=Lecture Notes in Business Information Processing (LNBIP), title=A Method for Selectively Designing Modeling Languages for Product-Service Systems, booktitle=Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science, author=Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf, editor=Granat Janusz Dolk, Daniel;Editor, year=2012, pages=87--117, collection=Lecture Notes in Business Information Processing (LNBIP) 
LibreCat: /record/5032

@inbookBecker_Knackstedt_Beverungen_Dietrich_Breuker_Peter Rauer_2012, place=Norderstedt, title=Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation, booktitle=Service Engineering --- Management, author=Becker, Jörg and Knackstedt, Ralf and Beverungen, Daniel and Dietrich, Hanns-Alexander and Breuker, Dominic and Peter Rauer, Hans, editor=Böhmann, Tilo and Knackstedt, Ralf and Marco Leimeister, Jan and Nüttgens, Markus and Thomas, OliverEditors, year=2012, pages=127--139 
LibreCat: /record/5034

@inbookBeverungen_Matzner_Müller_Becker_2012, place=New York, title=Product-Service System Approaches, DOI=10.1007/978-1-4614-1864-1_2, booktitle=Handbook of Service Description, author=Beverungen, Daniel and Matzner, Martin and Müller, Oliver and Becker, Jörg, editor=Barros, Alistair and Oberle, DanielEditors, year=2012, pages=19--44 
LibreCat: /record/5035
DOI: 10.1007/978-1-4614-1864-1_2

@inproceedingsBecker_Beverungen_Breuker_2011, place=Verona, Italy, title=Conceptualizing Service Network Productivity --- A Looped DEA Approach, booktitle=XII European Workshop on Efficiency and Productivity Analysis (Abstract), author=Becker, Jörg and Beverungen, Daniel and Breuker, Dominic, year=2011 
LibreCat: /record/3454

@inproceedingsBecker_Beverungen_Breuker_Dietrich_Knackstedt_Peter Rauer_2011, place=Helsinki, Finland, title=How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach, booktitle=ECIS 2011 Proceedings, author=Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich, Hanns-Alexander and Knackstedt, Ralf and Peter Rauer, Hans, year=2011, pages=Paper 111 
LibreCat: /record/3455

@inproceedingsBecker_Beverungen_Knackstedt_Dietrich_Breuker_Peter Rauer_Sigge_2011, place=Hamburg, Germany, title=Do we need new theories on service productivity? --- Status Quo and implications from contemporary research, booktitle=XXI. International RESER Conference, author=Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Dietrich, Hanns-Alexander and Breuker, Dominic and Peter Rauer, Hans and Sigge, Daniel, year=2011, pages=146--147 
LibreCat: /record/3456

@inproceedingsBecker_Beverungen_Knackstedt_Matzner_Müller_2011, place=Koloa, HI, USA, title=Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes, DOI=10.1109/HICSS.2011.243, booktitle=Proceedings of the 44th Annual Hawaii International Conference on System Sciences, author=Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver, year=2011 
LibreCat: /record/3457
DOI: 10.1109/HICSS.2011.243

@inproceedingsBecker_Beverungen_Matzner_Müller_Pöppelbuß_2011, place=Berlin, series=Lecture Notes in Computer Science, title=Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany, DOI=10.1007/978-3-642-20633-7_26, booktitle=International Conference on Design Science Research in Information Systems and Technology, author=Becker, Jörg and Beverungen, Daniel and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens, editor=Jain, Hemant and P. Sinha, Atish and Vitharana, PadmalEditors, year=2011, pages=366--375, collection=Lecture Notes in Computer Science 
LibreCat: /record/3458
DOI: 10.1007/978-3-642-20633-7_26