@inproceedingsBecker_Beverungen_Breuker_Dietrich_Peter Rauer_2013, place=Utrecht, Netherlands, title=Performance Benchmarking for Designing Interaction Routines --- Managing Trade-offs in Service Co-creation with the Data Envelopment Analysis, booktitle=Proceedings of the European Research Conference on Information Systems (ECIS) 2013, author=Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich, Hanns-Alexander and Peter Rauer, Hans, year=2013, pages=Paper 185 

@inproceedingsBeverungen_2013, place=Milan, Italy, title=On the Design of IT Artifacts and the Emergence of Business Processes as Organizational Routines, booktitle=Proceedings of the 34th International Conference on Information Systems (ICIS), author=Beverungen, Daniel, year=2013 

@inproceedingsDillon_Deakins_Beverungen_Kohlborn_Hofmann_Räckers_2013, place=Aachen, Germany, title=Local e-Government Transformation --- An International Comparison, booktitle=WEBIST, author=Dillon, S and Deakins, E and Beverungen, Daniel and Kohlborn, T and Hofmann, S and Räckers, M, year=2013, pages=361--367 

@inproceedingsHofmann_Räckers_Beverungen_Becker_2013, place=Maui, Hawaii, title=Old Blunders in New Media? How Local Governments Communicate with Citizens in Online Social Networks, booktitle=Proceedings of the 46$^th$ Hawaii International Conference on System Sciences (HICSS-46), author=Hofmann, Sara and Räckers, Michael and Beverungen, Daniel and Becker, Jörg, year=2013 

@inproceedingsMalsbender_Beverungen_Voigt_Becker_2013, place=Chicago, IL, USA, title=Capitalizing on Social Media Analysis --- Insights from an Online Review on Business Models, booktitle=Proceedings of the Americas Conference on Information Systems (AMC), author=Malsbender, Andrea and Beverungen, Daniel and Voigt, Matthias and Becker, Jörg, year=2013 

@inproceedingsMalsbender_Recker_Kohlborn_Beverungen_Tanwer_2013, place=Milan, Italy, title=Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites, booktitle=Proceedings of the 34th International Conference on Information Systems (ICIS), author=Malsbender, Andrea and Recker, Jan and Kohlborn, Thomas and Beverungen, Daniel and Tanwer, Satya, year=2013 

@inproceedingsMalsbender_Voigt_Beverungen_Rosemann_2013, place=Jeju Island, Korea, title=Digital Social Signal Processing --- Theoretical Underpinning and Research Agenda, booktitle=Proceedings of the Pacific Asia Conference on Information Systems (PACIS), author=Malsbender, Andrea and Voigt, Matthias and Beverungen, Daniel and Rosemann, Michael, year=2013, pages=1--12 

@inproceedingsPlattfaut_Kohlborn_Hofmann_Beverungen_Niehaves_Räckers_Becker_2013, place=Maui, Hawaii, USA, title=Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia, DOI=10.1109/HICSS.2013.585, booktitle=Proceedings of the 46th Hawaii International Conference on System Sciences, author=Plattfaut, Ralf and Kohlborn, Thomas and Hofmann, Sara and Beverungen, Daniel and Niehaves, Björn and Räckers, Michael and Becker, Jörg, year=2013, pages=1983--1991 

@articleBecker_Beverungen_Breuker_Dietrich_Peter Rauer_2013, title=Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector, DOI=10.1504/IJSOM.2013.056796, number=3, journal=International Journal of Services and Operations Management, author=Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich, Hanns-Alexander and Peter Rauer, Hans, year=2013, pages=407--425 

@articleBecker_Beverungen_Knackstedt_Matzner_Müller_Pöppelbuß_2013, title=Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects, DOI=10.1109/TEM.2012.2214770, number=3, journal=IEEE Transactions on Engineering Management, author=Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens, year=2013, pages=468--482 

@articleBecker_Beverungen_Knackstedt_Matzner_Müller_Pöppelbuß_2013, title=Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach, number=1, journal=Scandinavian Journal of Information Systems, author=Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens, year=2013, pages=37--68 

@articleBeverungen_Eggert_Voigt_Rosemann_2013, title=Augmenting Analytical CRM Strategies with Social BI, DOI=10.4018/ijbir.2013070103, number=3, journal=International Journal of Business Intelligence Research (IJBIR), author=Beverungen, Daniel and Eggert, Mathias and Voigt, Matthias and Rosemann, Michael, year=2013, pages=32--49 

@articleHofmann_Beverungen_Räckers_Becker_2013, title=What Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method Analysis of Facebook, DOI=10.1016/j.giq.2013.05.013, number=4, journal=Government Information Quarterly, author=Hofmann, Sara and Beverungen, Daniel and Räckers, Michael and Becker, Jörg, year=2013, pages=387--396 

@articlePlattfaut_Hofmann_Kohlborn_Beverungen_Räckers_Niehaves_Becker_2013, title=Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?, journal=eGovernment Review, author=Plattfaut, Ralf and Hofmann, Sara and Kohlborn, Thomas and Beverungen, Daniel and Räckers, Michael and Niehaves, Björn and Becker, Jörg, year=2013, pages=14--15 

@inbookBecker_Bernhold_Beverungen_Kaling_Knackstedt_Vanessa_Peter Rauer_2013, place=Wiesbaden, title=Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management, DOI=10.1007/978-3-658-00863-5, booktitle=Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität, author=Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans, editor=Thomas, Oliver and Nüttgens, MarkusEditors, year=2013, pages=208--226 

@inproceedingsBecker_Bernhold_Beverungen_Kaling_Knackstedt_Vanesa_Peter Rauer_2012, place=Wiesbaden, title=Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management, DOI=10.1007/978-3-658-00863-5_10, booktitle=Dienstleistungsmodellierung 2012, author=Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanesa, Lellek and Peter Rauer, Hans, year=2012, pages=208--226 

@inproceedingsBecker_Beverungen_Breuker_Peter Rauer_2012, place=Ho Chi Minh City, Vietnam, title=Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis, booktitle=Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, author=Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Peter Rauer, Hans, year=2012, pages=Paper 56 

@inproceedingsBecker_Beverungen_Knackstedt_Peter Rauer_Sigge_2012, place=Kauai, USA, title=Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars., DOI=10.1109/HICSS.2012.525, booktitle=Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, author=Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Peter Rauer, Hans and Sigge, Daniel, year=2012, pages=1522--1531 

@inproceedingsHeide_Tumbas_Beverungen_Knackstedt_Becker_2012, place=Bucharest, Romania, title=Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results, booktitle=Services and Economic Development: Local and Global Challenges, author=Heide, Tobias and Tumbas, Sanja and Beverungen, Daniel and Knackstedt, Ralf and Becker, Jörg, year=2012, pages=1--21 

@inproceedingsRosemann_Eggert_Voigt_Beverungen_2012, place=Barcelona, Spain, title=Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI, booktitle=Proceedings of the 20$^th$ European Conference on Information Systems, author=Rosemann, Michael and Eggert, Mathias and Voigt, Matthias and Beverungen, Daniel, year=2012, pages=1--12