Rosemann M, Eggert M, Voigt M, Beverungen D. Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI. In: Proceedings of the 20$^th$ European Conference on Information Systems. Barcelona, Spain; 2012:1--12.

Becker J, Bernhold T, Beverungen D, et al. Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management. Enterprise Modelling and Information Systems Architectures. 2012;(1):26--40.

Beverungen D, Knackstedt R, Winkelmann A. Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach. e-Service Journal. 2012;(1):45--74.

Becker J, Beverungen D, Knackstedt R. A Method for Selectively Designing Modeling Languages for Product-Service Systems. In: Granat Janusz Dolk D, ed. Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science. Lecture Notes in Business Information Processing (LNBIP). Berlin, Heidelberg; 2012:87--117.

Becker J, Knackstedt R, Beverungen D, Dietrich H-A, Breuker D, Peter Rauer H. Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation. In: Böhmann T, Knackstedt R, Marco Leimeister J, Nüttgens M, Thomas O, eds. Service Engineering --- Management. Norderstedt; 2012:127--139.

Beverungen D, Matzner M, Müller O, Becker J. Product-Service System Approaches. In: Barros A, Oberle D, eds. Handbook of Service Description. New York; 2012:19--44. doi:10.1007/978-1-4614-1864-1_2

Becker J, Beverungen D, Breuker D. Conceptualizing Service Network Productivity --- A Looped DEA Approach. In: XII European Workshop on Efficiency and Productivity Analysis (Abstract). Verona, Italy; 2011.

Becker J, Beverungen D, Breuker D, Dietrich H-A, Knackstedt R, Peter Rauer H. How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach. In: ECIS 2011 Proceedings. Helsinki, Finland; 2011:Paper 111.

Becker J, Beverungen D, Knackstedt R, et al. Do we need new theories on service productivity? --- Status Quo and implications from contemporary research. In: XXI. International RESER Conference. Hamburg, Germany; 2011:146--147.

Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O. Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes. In: Proceedings of the 44th Annual Hawaii International Conference on System Sciences. Koloa, HI, USA; 2011. doi:10.1109/HICSS.2011.243

Becker J, Beverungen D, Matzner M, Müller O, Pöppelbuß J. Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany. In: Jain H, P. Sinha A, Vitharana P, eds. International Conference on Design Science Research in Information Systems and Technology. Lecture Notes in Computer Science. Berlin; 2011:366--375. doi:10.1007/978-3-642-20633-7_26

Beverungen D. Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis. In: 32th International Conference on Information Systems (ICIS). Shanghai, China; 2011.

Beverungen D, Kohlborn T, Fielt E. The Morphology of Service Bundling Settings. In: 22nd Australasian Conference on Information Systems (ACIS). Sydney, Australia; 2011.

Beverungen D, Wittchen M, Becker J. Where are the participants? Including motivational aspects into theorizing and design in IS Research. In: Proceedings of the 19th European Conference on Information Systems. Helsinki, Finland; 2011.

Hellingrath B, Becker J, Beverungen D, Böhle C, Räckers M. On the Coalescence of Supply Networks and Information Systems. In: EMNet. Limassol, Zypern; 2011.

Becker J, Beverungen D, Knackstedt R, Müller O. Pricing of Value Bundles: A Multi-Perspective Decision Support Approach. Enterprise Modelling and Information Systems Architectures. 2011;(2):54--69.

Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuß J. Integrierte Informationslogistik in der hybriden Wertschöpfung. In: Gatermann I, Fleck M, eds. Mit Dienstleistungen Die Zukunft Gestalten: Impulse Aus Forschung Und Praxis. Beiträge Der 8. Dienstleistungstagung Des BMBF. Frankfurt am Main; 2011:247--255.

Becker J, Beverungen D, Knackstedt R, Stein A. Engineering, Sales, and Delivery of Modular Value Bundles --- A Framework for Configurative Modeling. In: Böhmann T, Burr W, Herrmann T, Krcmar H, eds. Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer. Wiesbaden; 2011:399--424.

Backhaus K, Becker J, Beverungen D, et al. Produktivitätsbenchmarking als Bestandteil eines integrierten Ansatzes zur Vermarktung hybrider Leistungsbündel. In: 40. Jahrestagung Der Gesellschaft Für Informatik. Leipzig, Germany; 2010.

Backhaus K, Becker J, Beverungen D, Frohs M, Müller O, Weddeling M. Incorporating Willingness-to-Pay Data into Online Recommendations for Value-Added Services. In: European Conference on Information Systems. Pretoria, South Africa; 2010.