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Becker, Jörg, et al. “On the Ontological Expressiveness of Conceptual Modeling Grammars for Service Productivity Management.”10.1007/s10257-013-0219-y__Information Systems and E-Business Management, no. 3, 2014, pp. 337--365, doi:10.1007/s10257-013-0219-y.
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Beverungen, Daniel. “Exploring the Interplay of the Design and Emergence of Business Processes as Organizational Routines.”10.1007/s12599-014-0335-3__Business and Information Systems Engineering, no. 4, 2014, pp. 191--202, doi:10.1007/s12599-014-0335-3.
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Beverungen, Daniel. “Über Das Zusammenwirken Der Gestaltung Und Emergenz von Geschäftsprozessen Als Organisationsroutinen.”10.1007/s11576-014-0425-3__WIRTSCHAFTSINFORMATIK, no. 4, 2014, pp. 209--222, doi:10.1007/s11576-014-0425-3.
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Backhaus, Klaus, et al. “Effizienzmessung Industrieller Dienstleistungen Mittels Data Envelopment Analysis (ServDEA).”10.1007/978-3-658-04086-4_2__Produktivität von Dienstleistungen, edited by K Möller and W Schultze, 2014, pp. 53--133, doi:10.1007/978-3-658-04086-4_2.
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