Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuß, Scandinavian Journal of Information Systems (2013) 37--68.

Augmenting Analytical CRM Strategies with Social BI
D. Beverungen, M. Eggert, M. Voigt, M. Rosemann, International Journal of Business Intelligence Research (IJBIR) (2013) 32--49.

What Makes Local Governments' Online Communications Successful? Insights from a Multi-Method Analysis of Facebook
S. Hofmann, D. Beverungen, M. Räckers, J. Becker, Government Information Quarterly (2013) 387--396.

Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?
R. Plattfaut, S. Hofmann, T. Kohlborn, D. Beverungen, M. Räckers, B. Niehaves, J. Becker, EGovernment Review (2013) 14--15.

Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management
J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanessa, H. Peter Rauer, in: O. Thomas, M. Nüttgens (Eds.), Dienstleistungsmodellierung 2012: Product-Service Systems Und Produktivität, Wiesbaden, 2013, pp. 208--226.

Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management
J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanesa, H. Peter Rauer, in: Dienstleistungsmodellierung 2012, Wiesbaden, 2012, pp. 208--226.

Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis
J. Becker, D. Beverungen, D. Breuker, H. Peter Rauer, in: Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, 2012, p. Paper 56.

Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.
J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, D. Sigge, in: Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, Kauai, USA, 2012, pp. 1522--1531.

Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results
T. Heide, S. Tumbas, D. Beverungen, R. Knackstedt, J. Becker, in: Services and Economic Development: Local and Global Challenges, Bucharest, Romania, 2012, pp. 1--21.

Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI
M. Rosemann, M. Eggert, M. Voigt, D. Beverungen, in: Proceedings of the 20$^th$ European Conference on Information Systems, Barcelona, Spain, 2012, pp. 1--12.

Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management
J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanessa, H. Peter Rauer, Enterprise Modelling and Information Systems Architectures (2012) 26--40.

Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach
D. Beverungen, R. Knackstedt, A. Winkelmann, E-Service Journal (2012) 45--74.

A Method for Selectively Designing Modeling Languages for Product-Service Systems
J. Becker, D. Beverungen, R. Knackstedt, in: D. Granat Janusz Dolk (Ed.), Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science, Berlin, Heidelberg, 2012, pp. 87--117.

Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation
J. Becker, R. Knackstedt, D. Beverungen, H.-A. Dietrich, D. Breuker, H. Peter Rauer, in: T. Böhmann, R. Knackstedt, J. Marco Leimeister, M. Nüttgens, O. Thomas (Eds.), Service Engineering --- Management, Norderstedt, 2012, pp. 127--139.

Product-Service System Approaches
D. Beverungen, M. Matzner, O. Müller, J. Becker, in: A. Barros, D. Oberle (Eds.), Handbook of Service Description, New York, 2012, pp. 19--44.

Conceptualizing Service Network Productivity --- A Looped DEA Approach
J. Becker, D. Beverungen, D. Breuker, in: XII European Workshop on Efficiency and Productivity Analysis (Abstract), Verona, Italy, 2011.

How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach
J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, R. Knackstedt, H. Peter Rauer, in: ECIS 2011 Proceedings, Helsinki, Finland, 2011, p. Paper 111.

Do we need new theories on service productivity? --- Status Quo and implications from contemporary research
J. Becker, D. Beverungen, R. Knackstedt, H.-A. Dietrich, D. Breuker, H. Peter Rauer, D. Sigge, in: XXI. International RESER Conference, Hamburg, Germany, 2011, pp. 146--147.

Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, in: Proceedings of the 44th Annual Hawaii International Conference on System Sciences, Koloa, HI, USA, 2011.

Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany
J. Becker, D. Beverungen, M. Matzner, O. Müller, J. Pöppelbuß, in: H. Jain, A. P. Sinha, P. Vitharana (Eds.), International Conference on Design Science Research in Information Systems and Technology, Berlin, 2011, pp. 366--375.

Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis
D. Beverungen, in: 32th International Conference on Information Systems (ICIS), Shanghai, China, 2011.

The Morphology of Service Bundling Settings
D. Beverungen, T. Kohlborn, E. Fielt, in: 22nd Australasian Conference on Information Systems (ACIS), Sydney, Australia, 2011.

Where are the participants? Including motivational aspects into theorizing and design in IS Research
D. Beverungen, M. Wittchen, J. Becker, in: Proceedings of the 19th European Conference on Information Systems, Helsinki, Finland, 2011.

On the Coalescence of Supply Networks and Information Systems
B. Hellingrath, J. Becker, D. Beverungen, C. Böhle, M. Räckers, in: EMNet, Limassol, Zypern, 2011.

Pricing of Value Bundles: A Multi-Perspective Decision Support Approach
J. Becker, D. Beverungen, R. Knackstedt, O. Müller, Enterprise Modelling and Information Systems Architectures (2011) 54--69.

Integrierte Informationslogistik in der hybriden Wertschöpfung
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuß, in: I. Gatermann, M. Fleck (Eds.), Mit Dienstleistungen Die Zukunft Gestalten: Impulse Aus Forschung Und Praxis. Beiträge Der 8. Dienstleistungstagung Des BMBF, Frankfurt am Main, 2011, pp. 247--255.

Engineering, Sales, and Delivery of Modular Value Bundles --- A Framework for Configurative Modeling
J. Becker, D. Beverungen, R. Knackstedt, A. Stein, in: T. Böhmann, W. Burr, T. Herrmann, H. Krcmar (Eds.), Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer, Wiesbaden, 2011, pp. 399--424.

Produktivitätsbenchmarking als Bestandteil eines integrierten Ansatzes zur Vermarktung hybrider Leistungsbündel
K. Backhaus, J. Becker, D. Beverungen, O. Broeker, R. Knackstedt, A. Nikula, R. Wilken, in: 40. Jahrestagung Der Gesellschaft Für Informatik, Leipzig, Germany, 2010.

Incorporating Willingness-to-Pay Data into Online Recommendations for Value-Added Services
K. Backhaus, J. Becker, D. Beverungen, M. Frohs, O. Müller, M. Weddeling, in: European Conference on Information Systems, Pretoria, South Africa, 2010.

Produktivitätsmanagement hybrider Leistungsbündel --- Auf dem Weg zu einer Produktivitätsmanagementsystematik für effiziente Wertschöpfungspartnerschaften
J. Becker, D. Beverungen, N. Blinn, M. Fellmann, R. Knackstedt, M. Nüttgens, O. Thomas, in: Proceedings of the Multikonferenz Wirtschaftsinformatik, Göttingen, Germany, 2010.

Assumptions in Service Research --- A Multi-Theoretical Perspective on the Development of Standards for the Integration of Goods and Services
J. Becker, D. Beverungen, N. Blinn, M. Nüttgens, in: XX. International RESER Conference, Gothenburg, Sweden, 2010.

Total Cost of Service Life --- Decision Support for Selecting and Orchestrating Services
J. Becker, D. Beverungen, M. Matzner, O. Müller, in: P. Kommers, P. Isaías (Eds.), Proceedings of the IADIS Internatioal Conference E-Society 2010, Porto, Portugal, 2010, pp. 322--329.

Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services
J. Becker, D. Beverungen, M. Matzner, O. Müller, in: J.-H. Morin, J. Ralyté, M. Snene (Eds.), Exploring Service Sciences, Berlin, 2010, pp. 282--288.

Implementing Value-Driven Service Management --- Towards an IT Artifact-Based Approach for Managing Customer Solutions
D. Beverungen, in: Proceedings of the 10th European Academy of Management Conference, Rome, Italy, 2010.

Enabling Individualized Recommendations and Dynamic Pricing of Value-Added Services through Willingness-to-Pay Data
K. Backhaus, J. Becker, D. Beverungen, M. Frohs, O. Müller, M. Weddeling, R. Knackstedt, M. Steiner, Electronic Markets (2010) 131--146.

The Challenge of Conceptual Modeling for Product-Service Systems --- Status-quo and Perspectives for Reference Models and Modeling Languages
J. Becker, D. Beverungen, R. Knackstedt, Information Systems and E-Business Management (ISeB) (2010) 12--32.

Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks
J. Becker, D. Beverungen, R. Knackstedt, A. Winkelmann, Lecture Notes in Informatics (2010) 63--79.

TCO-as-a-Service --- Servicebasierte Lebenszyklusrechnung für hybride Leistungsbündel
J. Becker, D. Beverungen, R. Knackstedt, O. Müller, S. Müller, in: J. Becker, R. Knackstedt, O. Müller, A. Winkelmann (Eds.), Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung Und Internetisierung, Berlin, Heidelberg, 2010, pp. 161--174.

E-Services im Handel --- Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden
D. Beverungen, R. Knackstedt, A. Winkelmann, in: J. Becker, R. Knackstedt, O. Müller, A. Winkelmann (Eds.), Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung Und Internetisierung, Berlin, Heidelberg, 2010, pp. 177--193.

Vermarktung hybrider Leistungsbündel
M. Weddeling, M. Steiner, O. Müller, R. Knackstedt, J. Becker, K. Backhaus, D. Beverungen, M. Frohs, Vermarktung Hybrider Leistungsbündel, Springer Berlin Heidelberg, Berlin, Heidelberg, 2010.

PAS 1091: Schnittstellenspezifikationen zur Integration von Sach- und Dienstleistung.
D. Institut für Normung e.V., PAS 1091: Schnittstellenspezifikationen Zur Integration von Sach- Und Dienstleistung., Berlin, 2010.

Productivity management for customer solutions --- Towards a performance management system for efficient service value networks
J. Becker, D. Beverungen, N. Blinn, R. Knackstedt, M. Nüttgens, O. Thomas, M. Fellmann, in: 29th International RESER Conference, Budapest, Hungary, 2009.

Configurative Service Engineering --- A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, in: Proceedings of the 42th Hawaii International Conference on System Sciences, Waikoloa, HI, USA, 2009.

A Framework for Design Research in the Service Science Discipline
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuß, in: Americas Conference on Information Systems, San Francisco, USA, 2009.

Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector
J. Becker, D. Beverungen, M. Matzner, O. Müller, in: R. Alt, K.-P. Fähnrich, B. Franczyk (Eds.), Proceedings of the First International Symposium on Services Science (ISSS’09), Berlin, 2009, pp. 75--85.

Model-Based Decision Support for the Customer-Specific Configuration of Value Bundles
J. Becker, D. Beverungen, R. Knackstedt, O. Müller, Enterprise Modelling and Information Systems Architectures (2009) 26--38.

PAS 1094: Hybride Wertschöpfung --- Integration von Produktion und Dienstleistung.
D. Institut für Normung e.V., PAS 1094: Hybride Wertschöpfung --- Integration von Produktion Und Dienstleistung., 2009.

Reference Models and Modeling Languages for Product-Service Systems --- Status-Quo and Perspectives for Further Research
J. Becker, D. Beverungen, R. Knackstedt, in: Proceedings of the 41th Hawai’i International Conference on System Sciences, Waikoloa, Hawaii, 2008.

Modeling, Customer-Specific Configuration and Calculation of Value Bundles
J. Becker, D. Beverungen, R. Knackstedt, O. Müller, in: Americas Conference on Information Systems, Toronto, Canada, 2008.

Konfigurative Prozessmodellierung der hybriden Leistungserstellung in Unternehmensnetzwerken des Maschinen- und Anlagenbaus
D. Beverungen, U. Kaiser, R. Knackstedt, R. Krings, A. Stein, in: Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2008), München, 2008, pp. 735--747.