Backhaus, Klaus, Jörg Becker, Daniel Beverungen, Dominic Breuker, Ole Bröker, Philipp Alexander Brüne, Hanns-Alexander Dietrich, et al. “Effizienzmessung Industrieller Dienstleistungen Mittels Data Envelopment Analysis (ServDEA).”https://doi.org/10.1007/978-3-658-04086-4_2__In Produktivität von Dienstleistungen, edited by K Möller and W Schultze, 53--133, 2014.https://doi.org/10.1007/978-3-658-04086-4_2 .

Becker, Jörg, Daniel Beverungen, Dominic Breuker, Hanns-Alexander Dietrich, and Hans Peter Rauer. “Performance Benchmarking for Designing Interaction Routines --- Managing Trade-Offs in Service Co-Creation with the Data Envelopment Analysis.” In Proceedings of the European Research Conference on Information Systems (ECIS) 2013, Paper 185. Utrecht, Netherlands, 2013.

Beverungen, Daniel. “On the Design of IT Artifacts and the Emergence of Business Processes as Organizational Routines.” In Proceedings of the 34th International Conference on Information Systems (ICIS). Milan, Italy, 2013.

Dillon, S, E Deakins, Daniel Beverungen, T Kohlborn, S Hofmann, and M Räckers. “Local E-Government Transformation --- An International Comparison.” In WEBIST, 361--367. Aachen, Germany, 2013.

Hofmann, Sara, Michael Räckers, Daniel Beverungen, and Jörg Becker. “Old Blunders in New Media? How Local Governments Communicate with Citizens in Online Social Networks.” In Proceedings of the 46$^th$ Hawaii International Conference on System Sciences (HICSS-46). Maui, Hawaii, 2013.

Malsbender, Andrea, Daniel Beverungen, Matthias Voigt, and Jörg Becker. “Capitalizing on Social Media Analysis --- Insights from an Online Review on Business Models.” In Proceedings of the Americas Conference on Information Systems (AMC). Chicago, IL, USA, 2013.

Malsbender, Andrea, Jan Recker, Thomas Kohlborn, Daniel Beverungen, and Satya Tanwer. “Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites.” In Proceedings of the 34th International Conference on Information Systems (ICIS). Milan, Italy, 2013.

Malsbender, Andrea, Matthias Voigt, Daniel Beverungen, and Michael Rosemann. “Digital Social Signal Processing --- Theoretical Underpinning and Research Agenda.” In Proceedings of the Pacific Asia Conference on Information Systems (PACIS), 1--12. Jeju Island, Korea, 2013.

Plattfaut, Ralf, Thomas Kohlborn, Sara Hofmann, Daniel Beverungen, Björn Niehaves, Michael Räckers, and Jörg Becker. “Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia.”https://doi.org/10.1109/HICSS.2013.585__In Proceedings of the 46th Hawaii International Conference on System Sciences, 1983--1991. Maui, Hawaii, USA, 2013.https://doi.org/10.1109/HICSS.2013.585 .

Becker, Jörg, Daniel Beverungen, Dominic Breuker, Hanns-Alexander Dietrich, and Hans Peter Rauer. “Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector.”https://doi.org/10.1504/IJSOM.2013.056796__International Journal of Services and Operations Management, no. 3 (2013): 407--425.https://doi.org/10.1504/IJSOM.2013.056796 .

Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, Oliver Müller, and Jens Pöppelbuß. “Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects.”https://doi.org/10.1109/TEM.2012.2214770__IEEE Transactions on Engineering Management, no. 3 (2013): 468--482.https://doi.org/10.1109/TEM.2012.2214770 .

Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, Oliver Müller, and Jens Pöppelbuß. “Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach.” Scandinavian Journal of Information Systems, no. 1 (2013): 37--68.

Beverungen, Daniel, Mathias Eggert, Matthias Voigt, and Michael Rosemann. “Augmenting Analytical CRM Strategies with Social BI.”https://doi.org/10.4018/ijbir.2013070103__International Journal of Business Intelligence Research (IJBIR), no. 3 (2013): 32--49.https://doi.org/10.4018/ijbir.2013070103 .

Hofmann, Sara, Daniel Beverungen, Michael Räckers, and Jörg Becker. “What Makes Local Governments’ Online Communications Successful? Insights from a Multi-Method Analysis of Facebook.”https://doi.org/10.1016/j.giq.2013.05.013__Government Information Quarterly, no. 4 (2013): 387--396.https://doi.org/10.1016/j.giq.2013.05.013 .

Plattfaut, Ralf, Sara Hofmann, Thomas Kohlborn, Daniel Beverungen, Michael Räckers, Björn Niehaves, and Jörg Becker. “Verwaltungsdienstleistungen Für Personen Mit Eingeschränkter Mobilität: Von Mobilen Bürgerdiensten Zu E-Government?” EGovernment Review, 2013, 14--15.

Becker, Jörg, Torben Bernhold, Daniel Beverungen, Nina Kaling, Ralf Knackstedt, Lellek Vanessa, and Hans Peter Rauer. “Softwaregestützte Konstruktion von Produktivitätsmodellen Im Facility Management.”https://doi.org/10.1007/978-3-658-00863-5__In Dienstleistungsmodellierung 2012: Product-Service Systems Und Produktivität, edited by Oliver Thomas and Markus Nüttgens, 208--226. Wiesbaden, 2013.https://doi.org/10.1007/978-3-658-00863-5 .

Becker, Jörg, Torben Bernhold, Daniel Beverungen, Nina Kaling, Ralf Knackstedt, Lellek Vanesa, and Hans Peter Rauer. “Softwaregestützte Konstruktion von Produktivitätsmodellen Im Facility Management.”https://doi.org/10.1007/978-3-658-00863-5_10__In Dienstleistungsmodellierung 2012, 208--226. Wiesbaden, 2012.https://doi.org/10.1007/978-3-658-00863-5_10 .

Becker, Jörg, Daniel Beverungen, Dominic Breuker, and Hans Peter Rauer. “Resolving Trade-Offs in Service Performance Benchmarking Using Data Envelopment Analysis.” In Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Paper 56. Ho Chi Minh City, Vietnam, 2012.

Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Hans Peter Rauer, and Daniel Sigge. “Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.”https://doi.org/10.1109/HICSS.2012.525__In Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, 1522--1531. Kauai, USA, 2012.https://doi.org/10.1109/HICSS.2012.525 .

Heide, Tobias, Sanja Tumbas, Daniel Beverungen, Ralf Knackstedt, and Jörg Becker. “Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results.” In Services and Economic Development: Local and Global Challenges, 1--21. Bucharest, Romania, 2012.