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Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” Journal of Advances in Information Technology (JAIT), vol. 2, no. 4, 2011, pp. 222–33.
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Klaas, Alexander, et al. “Goal-Based Agents in Material Flow Simulations - Integration of an Agent Programming Framework in the Discrete Event Simulator FACT.” Proceedings of The 25th European Simulation and Modelling Conference - ESM11, 2011.
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Klaas, Alexander, et al. “Simulation Aided, Knowledge Based Routing for AGVs in a Distribution Warehouse.” Proceedings of the 2011 Winter Simulation Conference, 2011.
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Dangelmaier,  Wilhelm, et al. Mastery of Dynamic Environmental Factors in Intralogistics through Station-Dependent  "a Ngige, Knowledge-Based Control. GITO mbH, 2011, pp. 113–28.
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Kl\'22opper,  Benjamin, et al., editors. Decision Making in Adaptive Manufacturing Systems: Multi-Objective Scheduling and User Interface. 2011.
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Dangelmaier,  Wilhelm , et al. “Applying Simulation and Mathematical Programming on a Business Case Analysis for Setting up a Spare Part Logistics in the Construction Supply Industry.” Proceedings of The Third International Conference on Advances, Xpert Publishing Services, 2011, pp. 162–68.
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Geierhos, Michaela. “Towards a Local Grammar-Based Persondata Generator for Wikipedia Biographies.” Proceedings of the 30th International Conference on Lexis and Grammar 2011, 2011, pp. 123–30.
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Geierhos, Michaela, et al. “Towards Multilingual Biographical Event Extraction.” Arbeiten Zur Mehrsprachigkeit / Folge B, vol. 96, 2011, pp. 45–50.
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Geierhos, Michaela, et al. “Processing Multilingual Customer Contacts via Social Media.” Arbeiten Zur Mehrsprachigkeit / Folge B, vol. 96, 2011, pp. 219–22.
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